Frontpoint 提供受监控的家庭安全解决方案。我们的使命是通过先进的安全技术、轻松的 DIY 设置和一流的客户服务，让您的家变得更安全、更智能。我们是唯一一家在您的系统发货前对其进行预编程和测试的公司，因此您可以确信您的 Frontpoint 系统将无缝集成到您现有的智能家居生态系统中。与大多数公司不同，我们为您的设备提供三年保修，无需签订合同。在 Frontpoint，您的隐私始终是我们的首要任务。除了入侵之外，所有 Frontpoint 专业监控计划还包括防火、洪水、冰冻、一氧化碳和医疗紧急情况的防护。此外，我们的远程在线访问和移动应用程序可让您随时保持联系和控制。当您将 Frontpoint 与竞争对手进行比较时，很容易看出是什么让我们脱颖而出。
以上内容由商家自行提供，未经平台核实。Frontpoint（www.frontpointsecurity.com）在 OK.one 的综合评分为 3.8 分（满分 5 分），基于本站收录的 200 条用户评价，属于家居与园艺分类，口碑一般。评价两极分化：70% 给出 4 星及以上，同时 25% 打了 1 星；商家回复了 90% 的差评；近 12 个月新增 37 条。数据最后更新于 2026-08-11。
已经和他们在一起很多年了，系统从来没有正常工作过。我们会更换电池和他们推荐的各种东西，但从来没有帮助过。 如果我打电话给客户服务部，每次都会等待 30 分钟到一个小时。 我最终去了另一家公司，因为我厌倦了他们，他们无法让你在线取消并让你与他们交谈。 我多次要求取消，他们一直向我收费。 当我终于找到某人时，是在 2 月 6 日左右，他们说他们需要在 5 日之前取消，并且需要提前 60 天通知，所以在告诉他们取消 3 周后，他们在 1 天给我打电话，并在接下来的两个月里继续收费。 不能说这家公司或他们如何开展业务有什么好话。 远离吧，有很多更好的家庭安全公司实际上对他们的客户很好。
像往常一样非常高效和专业的服务。
Thank you for taking the time to share your feedback Dorota! We appreciate the 5-star recommendation!
我遇到了一些小问题，但前台团队非常乐意帮助我解决这些问题。我已经是很长时间的客户了，很快就会升级我的前端系统。与他们合作非常愉快。
Tony- We are so glad that our team has been able to help you get the most out of your system! Thank you for taking the time to leave this kind review!
以前，当警报响起时，Frontpoint 会立即打电话进行检查。 过去一两年，没有人打来电话。 他们已从应用程序中删除了他们的电话号码，因为他们希望您无需联系他们即可在线找到帮助。 如果您确实打电话，您可能听得懂呼叫中心的工作人员的意思，也可能听不懂。 他们的设备出现任何问题，他们会尝试将您的合同再续签一年或购买更换零件。
Hello Tim, we are sorry to hear that you have not been satisfied with our service lately. We hope to have the opportunity to speak with you further about this, unfortunately we are unable to locate your contact information. Please contact our team using the link below so they may better assist you and resolve your concerns: https://www.frontpointsecurity.com/contact
我使用 Frontpoint 已有 10 多年了。对设备、服务和客户支持非常满意。曾有其他家庭保安公司来过我家，但没有进行比较。
Pam- Thank you so much for your amazing review and the many years you have spent with Frontpoint! We are so glad that you have enjoyed your equipment and our services. Please let us know if there is anything we can do for you!
设备在 4 年后开始出现故障，更换成本高昂，而且没有可用的设备，这让我非常困惑。现在拒绝解除我的合同，即使核心设备（烟雾和热传感器）无法更换。恶梦。
To Whom It May Concern, Frontpoint takes all customer complaints seriously and is always willing to review any complaint to ensure it is properly resolved for the customer. In this case we found the following pertinent information: This customer did need to replace one of their smoke detectors as of the end of January and was informed that we were out of stock. We do understand the frustration of the product being out of stock and appreciate patience as we work to refill the stock as soon as possible. The customer did then call and request to speak to a supervisor one week later in order to try and be let out of their contract. Despite the smoke detector being out of warranty and not part of their contract with us that was signed in July 2023 we did offer to reduce their contract termination from 80% to 60% of the remaining months. They did decline the reduction in their contract but the offer stands should they change their mind. Thanks, Frontpoint Security Voice of the Customer Department
根据我个人的经验，Frontpoint 是最好的之一。当我离开家去度假和每天上班时，我从来没有感到如此安全。我的大狗根本不影响它。我家里有 2 个运动传感器，对于大型宠物来说效果很好。那里的设备确实可靠。
Thank you so much Charles! We are so glad that you have enjoyed your security system and that Frontpoint has been able to give you the peace of mind you deserve.
最有耐心、最贴心的客服！ 比五星级还好。 引导我们更换门传感器，让我们感到自己很重要。
Benjamin- Thank you so much for your kind words! We are so glad that our team was able to assist you and make you feel safe and secure with your system. Please let us know if there is anything else we can do for you!
蜂窝，蜂窝，蜂窝是安全系统的关键，它永远不会让我失望。 报警时客服响应迅速。 我绝对推荐它👍
Thank you, Ivan! We appreciate your kind words for our team and the 5-star recommendation!
客户支持总是非常有帮助且有礼貌。 产品效果很好，我没有遇到任何问题。
Clay- Thank you so much for your kind words about our team and equipment. We are so glad you have enjoyed your experience with us.
友好且乐于助人的客户服务。很快解决了我的问题。
Thank you for your kind review, John! We appreciate the 5-star recommendation!
到现在为止，在 Front Point 工作已经超过 6 或 7 年了。我购买的每一件硬件都已被转储或与最新版本的软件不兼容。获得新的唯一方法是花更多的钱或签订一份多年合同。与我刚开始时相比，客户服务有所欠缺。不再提供西蒙控制面板，备用电池也无法充电，现在他们想购买新的控制集线器和面板。 看来他们必须向我提供使我的系统可靠的物品，否则他们将违反合同。我更希望拥有一款能够正常工作、言出必行的产品以及一支优秀的客户服务团队。这是一个笑话。总的来说，这是一次可怕的经历，也是我的眼中钉。更不用说要花费大量资金购买过时的设备，这些设备并不总是有效，而且一年后就会过时。拯救自己并逃跑。
To Whom It May Concern, Frontpoint's first priority is always providing the best customer service and will always investigate any review it receives to ensure it has done all it can for the customer's satisfaction. In this case the customer's main panel which they owned for 10 years did cease it's backup battery function. All Frontpoint equipment is purchased and owned by the customer. Additionally they do come with a 3 year limited warranty meaning that they would be replaced free of charge if they fail within 3 years. Since this customer's panel was past the 3 year warranty it wouldn't be covered by the warranty. After receiving this review we did reach out to the customer to discuss their issue in more detail. After review, based on factors such as the customer's tenure, contract status, the essential nature of the panel, and courtesy based on recent service experiences, we did decide to offer a courtesy replacement of the panel itself. The only other issue the customer mentioned to us was with the garage door sensor which was also already replaced outside of its warranty free of charge. The customer has indicated to us that they are currently satisfied and they are welcome to reach back out directly should they need anything else. Thanks, Frontpoint Security Voice of the Customer Department
在合同期限内我一直是客户。有人告诉我，所有报警系统都与他们的系统兼容，如果我不喜欢他们的系统，可以轻松地将其转移到另一家报警公司。事实并非如此，我有一个频谱系统，想要在其他窗口上启动我的系统时使用传感器，但事实并非如此。我被告知他们的系统与他们的系统不兼容。然后系统总是会出现错误，摄像头每 5 秒捕捉一次动作并发送通知。我打电话给他们，他们告诉我他们无能为力。我只需要将灵敏度设置降低到最低设置即可。然后它甚至没有抓住那个从我的甲板上拿走我的圣诞节包裹的人。每月花一大笔钱购买一台不能像 Ring 一样 24 小时实时直播的摄像机，这太可怕了。我的其他地点也有 Ring，他们总是能捕捉到东西。支持团队更好而且不粗鲁。在没有合同的情况下，我每年支付大约 100 美元，可以获得更高质量的图像和 24 小时实时直播，还可以在附近监视通知该地区的警报。我问 Front Point 他们是否也可以这样做，他们说他们从未听说过这一点，而且这会让我花费更多。我要求获得一份还清报价，与我交谈的一位好人说她会看看是否可以给我折扣，因为我不满意，当然我失去了信号。我回电话，然后一个粗鲁的人接电话说他们不会给离开的人这样的钱，我必须为提前两个月离开支付更多费用。 毫无疑问是最差的公司。 不要使用！
To Whom It May Concern, Frontpoint values customer feedback and is always dedicated to providing the best service. We do understand the frustration when technical issues arise with the system especially when coupled with a poor service experience. We have listened to the call in questions and provided coaching with the representative to ensure the behavior doesn't continue. We do also apologize for the misinformation provided and the inconvenience this caused. Since receiving the complaint we have reached out to the customer to work with them in regards to the experience and their contract to which they have indicated satisfaction with the resolution. Thanks, Frontpoint Security Voice of the Customer Department
自从我们六七年前与他们签约以来，我一直从前台获得良好的服务。我们刚刚买了一个门铃摄像头，所以我不知道它会有多好，但到目前为止，运动探测器、火灾报警器等一切都很好。
Thank you so much for your kind words, Steve! We are so glad that you have been enjoying your equipment and appreciate your many years of loyalty!
我和我的长期客户已经搬家并随身携带了系统，在新住所没有出现任何问题，在我到达的当天就可以正常使用。 客户服务总是很有帮助。 与他们完全没有问题！
Thank you for the 5-star recommendation! We are so glad you have enjoyed our services so far and hope to serve you for many more years!
我的设备已经很多年不能用了。我打电话寻求帮助，他们只是告诉我找一个当地的第三方来帮助你。我要求解除合同，但遭到坚决拒绝，三年内不解除。这里没有人从事这方面的工作，更换一台相机就是我被说服签订一份荒谬的合同的原因，而这份合同由我承担。一旦我完成了，我就完成了，并将警告每个人可能缺乏客户服务的支持和帮助。
Gina- We are so sorry that you have had issues with your equipment. We hope to have the opportunity to speak with you further about this, unfortunately we are unable to locate your contact information. Please contact our team using the link below so they may better assist you and resolve your concerns: https://www.frontpointsecurity.com/contact
到现在为止，在 Front Point 工作已经超过 6 或 7 年了。我购买的每一件硬件都已被转储或与最新版本的软件不兼容。获得新的唯一方法是花更多的钱或签订一份多年合同。客户服务还不错，但是硬件绝对是垃圾。我宁愿拥有一个能够正常工作并按照其承诺执行的产品，也不愿拥有出色的客户服务，而我需要每周打电话一次来解决软件问题。这是一个笑话。总的来说，这是一次可怕的经历，也是我的眼中钉。更不用说要花费大量资金购买过时的设备，这些设备并不总是有效，而且一年后就会过时。拯救自己并逃跑。
To Whom It May Concern, Frontpoint always values the opportunity to review any customer situation that is brought to our attention. In this case, the customer name provided does not match any in our system so we are unable to proactively reach out to this customer. We encourage the customer to reach out, directly referencing this review, at the link below so that we may assist them. https://www.frontpointsecurity.com/contact Frontpoint equipment is purchased with a 3 year warranty. For a month to month customer when equipment fails outside of its warranty they would have the options of either purchasing a replacement or renewing their contract to get it free of charge. While any electronic device will fail eventually, Frontpoint does take pride in the quality of it's equipment which frequently lasts 2 or more times the warranty period. We certainly understand the frustration that would be caused by the frequency of issues described in the review and hope we can establish contact with the customer that we may help resolve anything that is going on. Thanks, Frontpoint Security Voice of the Customer Department
过去 5 年里，我的家中一直没有安装 Front point 保安。我最近发现他们一直在从我的信用卡上扣钱。我不再有他们的帐户了。我曾多次尝试取消，但他们还是让你参加。保留并尝试向您推销一些东西，否则，我已经有 3 张信用卡因为前端问题而被盗用。 每次我尝试取消。他们试图让我偿还所欠的钱。我们和我实际上支付了费用，但他们仍然没有取消我的帐户。我开始认为这些人是由暴民控制的..因为他们不遗余力地确保你无法取消你的帐户，我对这家公司感到非常沮丧。我会计划告诉我认识的每个人尽可能远离这家公司
Russell- We are very sorry to hear that there has been an issue while cancelling your account.We never want any of our customers to pay for services that they are not receiving. We hope to have the opportunity to speak with you further about this, unfortunately we are unable to locate your contact information. Please contact our team using the link below so they may better assist you and resolve your concerns: https://www.frontpointsecurity.com/contact
我对这家公司没有任何问题，唯一一次ice不得不打电话给客户支持是由于传感器故障，他们很快就更换了它们，超级容易更换。我对自己的选择很满意。谢谢。
We appreciate you sharing this and truly value your opinion. We will be passing along time feedback to our teams as your input is appreciated.
在我不得不打电话的几次中，客户服务总是很有帮助。我从未遇到过导致误报的设备问题，但有几次当摄像机失去连接时我不得不打电话。每次我都能让它们再次连接，没有出现重大问题。系统的设置和易用性对我来说都是卖点。
Victor - Thank you for providing this kind feedback about your experience with our Frontpoint team!
共 200 条符合条件的评价
Brinks Home™
Cove
SimpliSafe
RC Willey
Vivint
Mixtiles
Costway
Anthropologie