my device Xiaomi fold-2 big screen is…
my device Xiaomi fold-2 big screen is not working and did not complete 3 months working and it’s keep flashing ! i want my money back
关于 Giztop
数据更新- 网站
- www.giztop.com
- 分类
- 电子与科技
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 149 条评价
- 差评回复率
- 15%（40/259 条）
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商家自述
Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.
Giztop靠谱吗？
Giztop（www.giztop.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 617 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：51% 给出 4 星及以上，同时 32% 打了 1 星；商家回复了 15% 的差评；评价主要围绕产品、客户服务、价格。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers had a great experience with this company. Customers frequently praise the remarkably fast international delivery and securely packaged products that consistently arrive in excellent condition from overseas warehouses. Consumers also appreciate the very competitive pricing compared to local retail markets and the helpful, quick assistance provided by the responsive support teams. However, some people mentioned experiencing frustrating shipping delays while items were stuck in transit or receiving incorrect accessories instead of what they actually ordered. A few reviewers also noted receiving regional device versions featuring unexpected software differences or language settings that did not match their local expectations and usage.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Buying is easying getting warranty replacement horrible
I have purchased multi orders from giztop with no issues everything was as described... until I had to make my first return of a device that failed in the first week. I will not be getting a replacement instead I have to pay for shipping and wait weeks for my device to be repaired.. I keep getting bounced from department to department. This is exactly why Amazon is as big as it is because you don't have these issues People trust to buy anything because they know they know if they have a problem it's as easy to return as it is to buy.. Jessica at giztop I'm still waiting on return address it's been 7 days since I opened a ticket
Wrong accessories - TWICE
It sent the wrong model of folio case. (not for the tablet model I bought). Contacted them and they said they would send the correct one. 10 days later, a parcel arrived but it's still the wrong one. It basically sent the wrong item twice. It keeps asking for more photos to prove what was incorrect. I bought the tablet from Giztop, and it has a record of what I bought. And it appears the company doesn't know what they are sending out thus didn't even know the accessory in the package is not for the tablet in the first place. Mind you that I selected the accessories on the same webpage as the tablet. The accessories on the same webpage don't have model number. But I thought given they are offered on the same page, they must be for the tablet on the page being sold. So it appears if an order needs rectification, then good luck with that and have your camera on standby. I'm confident that it will be resolved at some point and staff have been helpful. It's just that my first purchasing experience with Giztop had certainly been different from others.
I ordered glass protection for Motorola…
I ordered glass protection for Motorola edge 30 ultra but they send me for edge 30 pro!
Defective MI11 Ultra and bad experience
Bought a Xiaomi Mi11 Ultra back in April. the phone started to have issues and random rebooting problems. So I sent the phone back to Giztop. after almost 1 month an testing they said that the phone didn't have any issues ..... in the first place no one would pay shipping back to china if the phone was working correctly. Now they send the phone back to me but with no repair unit specified in the shipment... and DHL wants me to pay the whole tax of the phone again like if it was new..... I don't recommend buying from this site if you are from MEX.
Refund/return status
I'm still waiting for the refund for the item that I returned since October 7 .
wrong description on website and cheaper specs.
The product description on seller website was different from the product that arrived. The specs were very cheap. No wireless charge. No magnetic support. no fast charge, but the product works with AAAA battery to be replaced each time. The product arrived already opened. I think it was used. The seller say it was "tested by their workers". Which makes me think they knew that the product worked with battery, and they sent it even if they saw it was not as specified in the product page. Further to this I paid 30 dollars for Express EU shipping, while instead they used standard (and cheaper slower shipping). I'm very disappointed . I will never buy from this seller.
Defective device, defective return policy
I purchased and received an ROG Phone 6 which had a defective display. I immediately filed an RMA request following their instructions and was told to undervalue it as a gamepad. I have been pretty patient about this but after 2 months of back and forth emails, it's time for the negative review The first time I sent it back, it was bounced back by customs after being in Shenzhen for a week due to their lack of response. Now following their instructions again, I have resent it to them through USPS. This time it has been stuck at Shenzhen for an entire month "to be submitted to customs by recipient". I have filed a dispute with PayPal over this.
Tablet Lenovo Y700 is already dead
Tablet Lenovo Y700 is already dead, doesn’t start up anymore, and I don’t know why. Waste of money.
Xiaomi Pad 5 keyboard case broke, they refuse to repair it.
Ordered a Xiaomi Pad 5 with keyboard case, for an additional $100, here November 2021. One of the connector pins of the keyboard broke a week ago, after which I send a request for repair under warranty. Their website states that they provide free repair under warranty for all products, unless mentioned differently on the product page. I got an email back stating that this does not apply to accesories. When I asked to show me this information on their website in a reply, I got no answer back from them. I can't find this information anywhere, so I feel like it should be repaired under warranty. Even asked how much it would cost me if it weren't free, but they also did not respond to that either. I feel like customer support is just trying to get me to give up having my case repaired, by making communication near impossible. Now I have a useless keyboard case, which is $100 dollar down the drain.
This seller is playing with customers
This seller is playing with customers. Just keep customers orders and not shipping. When customers ask for refund, they cut money from the order amount and that way, they make profits.
Hy I bought my phone on august 6 and I…
Hy I bought my phone on august 6 and I received the phone almost a week later but since then I am having to many issues with my phone with is the lenovo y 90 I couldn't return it because the person from tech support deleted my giztop account the person is someone call Jessica not only deleted my account she refuse to give me my account back I tried many times she told me to just forget my account and create a new one I didn't want to but in the end that's wat I just did a ask the sales department if I can get another person from tech support who is not Jessica because she also refused to give me the replacement of my other device the lenovo legion duel 2 she ignored all my messages and not matter how many times I send an message to send my device for an replacement she did not answer me back she only replied back when my phone past the 1 year warranty I told her that it wasn't my fault she didn't responded my messages she told me that because my phone past the 1 warranty she could only send my device for repair with is not god and now she is doing the same thing she is not responding to my messages for my new phone the lenovo y90 the issues I have with this phone are 1- the phone for some reason is shuting down when I connect an device on my usb c port such as an gaming controller like the Razer kishi v 2 but is not only doing it on gaming controllers its also doing it on chargers like the one that came with my phone its not all the time with chargers but with gaming controllers it is almost all the times 2- the second issues is that. the battery on my phone is really bad it is discharing really quickly also accu battery shows that the battery has 44% used not only accu battery other software does it as well. 3- the third issue is that the phone is getting really hot when I check the battery voltage the voltage is really high 7.83 with is also not normal. ¿What can I do Jessica is not responding not only her but also no one from tech support is responding to me I want to claim warranty on booth of my phones my new phone and my old one its been over a month now and I still haven't got an answer. one last thing I always using my phone at 60hz with should last longer I never set my phone to 144hz.
The delay of delivery was good
The delay of delivery was good. 12 days. The Xiaomi Ultra 12s produced Steam in the camera. And the battery lasts less than 7h with 60hz screen. Something must have happened.
Bought a Vivo x Fold took much longer…
Bought a Vivo x Fold took much longer than expected and the delivery day, they cancel the delivery, glad I did Paypal complain to get my money back
It's no Amazon
The order process was easy enough, but it took a while to ship and even longer to be received. Their customer service is quick to respond, and friendly, but a bit incompetent and not helpful, and as a result, I had to spend hours researching something they should have known off the top of their head. And as a result of their GARBAGE return policy (I was going to have to pay two HUNDRED dollars to return ship to china) and knowing there's a solid chance it would get stopped at customs and I would never get a refund, I just kept a $1200 phone that doesn't completely work. I will never shop with giztop again. The only reason I gave 2 stars instead of 1 is the quick response and friendliness of their customer support.
Good purchase, but one thing to consider
I purchased MI 11 Ultra from Giztop. Excellent price, as this is not a new device. The whole shopping experience was great: communication, shipment, packaging. Everything was very smooth. One point to consider: if you're buying a Chinese device, even though Giztop take care to install the device with Google Play Store, some things will not work out of the box. For example, Android Auto, which requires privileges cannot be downloaded from the store, and you may have to unlock the device and flash an android auto yourself. Also the device will have all sort of Chinese apps. It's not a deal breaker, but worth knowing in advance, and for people who are less experienced with this, I would suggest to purchase a global device from Giztop, even if the price is higher. Apart of that - would definitely purchase via Giztop again.
I ordered a Xiaomi 12s.
I ordered a Xiaomi 12s. it went very quickly within a week i got it at home.with speed delivery. You can follow the order smoothly and they respond to your email directly
i did not receive my Huawei watch charger
i did not receive my Huawei charger
Giztop 回复2022-09-08
I'm sorry for the inconvenience. Would you like to contact us by email: [email protected]? We will check the shipping details, and will re-send or refund if it is lost on shipping. Don't worry about it, we are always here to help you to get the package. Thank you.
I bought a Xiomi mi mix 4 or so I…
I bought a Xiomi mi mix 4 or so I thought but now I am trying to sell it because I don’t seem to be able to work with android because I am so use to apple . I found out that what I actually have a Xiomi 1 and will not be able to sell it for what I want this is very very misleading first I was ask to pay 719us then I said is it fold and they said I need to pay another 400us dollars sent me a receipt saying it’s a Xiomi mi mix4 fold but when you put in the imei number you will see that it’s only a Xiomi mi mix not Xiomi mi mix 4 fold . I am very very upset about this .I did not buy the wrong phone, I was mislead that I was buying the Xiomi mi mix 4 fold. Phone I have been reading all the emails. between you and me and have snapshot it all. I always mention I wanted a Xiomi mi mix 4 fold but you never corrected me . Your invoice shows Xiomi mi mix 4 but not. A fold phone and the invoice I got is for the first payment of 719 dollars . And after I paid another 400 dollar you never send me a new invoice of the total 1119. So if I return the phone to you can you verify on here how much refund will I get . I do not want another mis understanding that you will only refund 719 like on the receipt when I paid you a total of 1119 dollars
Giztop 回复2022-09-04
I'm sorry for the inconvenience. First of all, I think you bought the wrong phone. Xiaomi Mix 4 is NOT a foldable phone, and the latest foldable phone is Xiaomi Mix Fold 2. The Mix Fold 2 has higher price (more than $400). The Mix 4 and Mix Fold 2 both phones can work worldwide. Also, I suggest you to know the specificiations of the product before you buy the phone and the network bands of the phone to determine if the phone will work in your local area. And, you can watch some phone reviews video on Youtube so that you can choose the right phone for you. The last, we do offer 14 days return service, you just need to return your phone and we can refund your payment. Thank you for your understanding.
I shouldn't buy smart band Xiomi mi 7 pro
I bought smart band Xiomi mi 7 pro. The menu is in Chinese which i can't understand. I tried to use a Google online translation to find out what was offered in the screen. The band interface showed only QR code, the latest version of Mi Fitness didn't recognise the band at all. No resetting helped me. Sent the band for refund. The staff from Giztop wasn't mind and helpful and they answered me after 5 days and 7 emails till i wrote to their chat at gizmo.com. I wouldn't recommend to buy the Chinese version of any electronic device from gizmo.com. Get it from your local dealer to make sure you have help with any issues and save the shipping costs. Giztop took 1/3 of my spent money and refunded only $60 (i paid $90). The initial shipping cost was $12 and I paid another $20 out of my pocket to send the faulty item back! It took 21 days for the Giztop staff to open the divered box to find 1 band and 1 cable to be able to refund the rest of my money - big job, hard yakka! I would never buy anything from this scum company. Use your local shop to buy a new phone! Stay away from this junk!
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