Lulu and Georgia

Hi Danielle, We are so glad to hear that everything was on time, and that our team worked quickly. Thank you for your positive feedback! Lulu and Georgia

Hi Greg, We are so happy to hear that our Customer support team was professional, responsive, and attentive in resolving your issue! Thank you for sharing your positive experience. Lulu and Georgia

Hi Stephen, Thank you for your feedback! We're glad to hear your shopping experience went well. We sincerely appreciate your input. Lulu and Georgia

Kaitlin, We're very sorry to hear that your hardwood floor was damaged during delivery. This is certainly not the experience we want for our customers. A member of our Customer Experience team will be reaching out to you directly to review the situation and assist with the next steps. Thank you for bringing this to our attention.

Kelly, We're so happy to hear you appreciated our complimentary sample shipping, prompt delivery, and personalized assistance! Your positive feedback means a lot to us. Lulu and Georgia

Hi Susan, Thank you for your feedback! We sincerely apologize for your experience with our automated chat system and appreciate your understanding regarding the delay in response. Our Trade support team has recently assisted you with your cancellation request. Please let us know if there is anything else we can help you with. Lulu and Georgia

Hi Phillipa, Thank you for your feedback! We offer wood swatches for select furniture items that can be purchased before finalizing your order. Some furniture pieces may have a natural odor that tends to air out, though rest assured the items you ordered have low VOC levels. If you'd like to start the return process, please let our Customer support team know, and note that a restocking fee will apply, while original shipping fees are non-refundable. Lulu and Georgia

Lubby, We are so thrilled to hear about your positive experience with us! It's wonderful to know that our communication, timely delivery, and product design have exceeded your expectations. We truly appreciate your kind words and look forward to your continued business. Lulu and Georgia

Hi Ana, Thank you for your feedback! We are happy to hear that your overall shopping experience with us was positive. We sincerely appreciate you choosing to shop with us. Lulu and Georgia

Wendie, We are so happy to hear that you appreciate our customer service and our commitment to standing behind our products. Your kind words mean a lot to us! Lulu and Georgia

Madelyn, We are so happy to hear that you are consistently pleased with the quality of our merchandise and the excellent service provided by our delivery team. Thank you for your continued trust in us! Lulu and Georgia

Tucker, We are so happy to hear about your positive experience with us! It's wonderful that our team could assist you in finding the perfect rug, especially by arranging a sample when one wasn't readily available. We truly appreciate your kind words about the quality of our products and the service you received. We look forward to helping you with your future sourcing needs. Lulu and Georgia

Hi Amy, We're so happy to hear you had such a positive experience with our staff, and products! We appreciate your kind words about our quick checkout, and fast shipping. Lulu and Georgia

Hi Jordan, We are so thrilled to hear about your incredible shopping experience, and that our customer service left such a positive impression. We truly appreciate you choosing to shop with us! Lulu and Georgia

Hi Sherry, We are so happy to hear that your furniture arrived on time, and that you love the piece that you ordered! Thank you for sharing your positive experience. Lulu and Georgia

Hi Janine, We're so happy to hear that we were able to resolve the issue quickly, and efficiently! We appreciate you taking the time to share your positive experience. Lulu and Georgia

Hi Jennifer, We're so happy to hear that your gorgeous vase arrived safely, and in perfect condition! We appreciate you sharing your kind words. Lulu and Georgia

Hi Alicia, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the delivery delays. Our Customer support team has recently contacted you with updates on your shipment, and will follow up shortly with an estimated date for when the delivery appointment will be rescheduled. We appreciate your patience, and understanding. Lulu and Georgia

Hi Fariba, Thank you for your feedback! We sincerely apologize for the inconvenience this has caused. Our Customer support team has assisted you with a return label, and we have issued a refund for the Charlotte Velvet Pillows in Moss, Buttercream, and Seafoam, as well as the Recycled Wool Throw. Please let us know if we can assist you further. Lulu and Georgia

Hi Nell, We're so happy to hear that your purchase arrived well-packed, and that the product was as beautiful as you expected! We appreciate your positive feedback. Lulu and Georgia