Lulu and Georgia

C.E.M, We are so happy to hear how much you love your new pillows! It's wonderful to know that their quality and workmanship look so nice in your fireplace room. We truly appreciate your kind words. Lulu and Georgia

Hi Jalene, Thank you for your feedback! We sincerely apologize for the delivery delays you've experienced with our freight carrier. At the time of your purchase, the made-to-order bed you ordered had an 8-week production timeline. Our freight carrier has confirmed a delivery date scheduled for the week of 8/17. Please contact Metropolitan using the phone number provided in the tracking link sent to your email, if you have any questions about the delivery date or need to reschedule your White Glove service appointment. Thank you for your patience, and please let us know if you have any further questions. We are happy to help! Lulu and Georgia

CM, We're so glad we could resolve the issue with your vase and that you appreciate our beautiful pieces! We value your kind words. Lulu and Georgia

Hi there, We're sorry to hear about this. We can see that one of our Customer Experience Specialists is actively working on your case and will provide you with an update as soon as more information becomes available. We appreciate your patience in the meantime!

Nikki, We are so pleased to hear that your chairs arrived sooner than expected and that you are happy with their construction, comfort, and appearance! We truly appreciate your positive feedback on the delivery service as well. Lulu and Georgia

Hi there, Thank you for sharing your positive feedback! Lulu and Georgia

Karen, We are so glad to hear you are always happy with our products and that your clients love the dining table! Thank you for sharing your positive experience. Lulu and Georgia

Hi Brittany, We're sincerely sorry for the delay in shipping your rug and understand how frustrating it must have been to wait longer than expected, especially after it was listed as ready to ship. We appreciate your patience throughout the process and are glad we were able to provide a partial shipping refund for the inconvenience. We see that your rug has since been delivered, and we truly hope you're enjoying it. Thank you for your honest feedback—it helps us identify areas where we need to improve the customer experience, and we appreciate you giving us the opportunity to do better.

Daniela, We sincerely regret that we did not follow up as expected. We will get a representative to further assist you shortly. Lulu and Georgia

Jill, We're so happy to hear that you love the pillow cases and that they arrived so quickly! We truly appreciate your positive feedback. Lulu and Georgia

Megan, We are so happy to hear you appreciate our curated selection and unique items. It's wonderful to know you found your new couch to be incredibly beautiful and comfortable, and that our delivery team provided amazing service. Thank you for your kind words! Lulu and Georgia

Haijun, We're so glad to hear you had such a positive experience with us, especially regarding the quick resolution of the damaged item. We strive to make every interaction smooth and efficient, and your feedback confirms we're on the right track! Lulu and Georgia

Kate, Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you've experienced with your recent order and our customer service. It's clear that we fell short of your expectations, and for that, we are truly sorry. We understand how frustrating it is to be missing an item and to not receive timely assistance. We are actively looking into your case to understand what went wrong and to expedite a resolution for your missing sconce. We appreciate your patience as we work to make this right. Lulu and Georgia

Hi Ellie, Thank you for your feedback! We sincerely apologize for the inconvenience of the missing swatch in your order. Our Customer support team is resending your swatch order to ensure you receive all the swatches you originally ordered. We will email you the new tracking number once the replacement order ships out. Lulu and Georgia

Hi Stephanie, Thank you for your feedback! We are delighted to hear about your positive shopping experience, and appreciate you choosing to shop with us. Lulu and Georgia

Hi Devin, Thank you for your feedback! We're delighted to hear that our Trade account services, including shipping updates, and easy delivery scheduling, was convenient. We appreciate your positive feedback. If you have any further questions or need assistance, please let us know—we’re here to help! Lulu and Georgia

Hi Katie, Thank you for your feedback! We're sorry to hear about the odor with your pillow. Our Customer support team is here to assist you if you'd like to explore a return or other options. Please let us know how we can help. Lulu and Georgia

Hi Kelly, Thank you for your feedback! We are happy to hear that our Design services have been helpful throughout your shopping experience. We sincerely appreciate you choosing to shop with us, and please let us know if you have any questions. Lulu and Georgia

Hello, We're so glad you love the table's quality! We sincerely regret the difficult shipping experience you encountered. Lulu and Georgia

Hello, We're so delighted to hear how much you love the beautiful towels, and appreciate their excellent quality! It's wonderful to know you'd purchase them again. Lulu and Georgia