我先订了样品，好确认后再下单…
订了样品想据此下单家具，结果等到样品到手时家具已经没货了。心塞。
Lulu and Georgia 回复2026-08-10
Hi Daphne, 感谢您的反馈。非常抱歉得知您收到色卡时，该家具已经缺货。如果您还有其他需要帮助的地方，请随时告诉我们，我们很乐意为您服务！ Lulu and Georgia
关于 Lulu and Georgia
数据更新- 网站
- www.luluandgeorgia.com
- 分类
- 家居与园艺
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 188 条评价
- 差评回复率
- 98%（54/55 条）
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商家自述
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.New ArrivalsBestsellersRugsFurniturePillows + ThrowsLightingWall DécorBed + BathKitchen + Dining
以上内容由商家自行提供，未经平台核实。Lulu and Georgia靠谱吗？
Lulu and Georgia（www.luluandgeorgia.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 188 条用户评价，属于家居与园艺分类，口碑一般。22% 的评价为 1 星，差评比例偏高；商家回复了 98% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-08-30。
评价综述
AI 生成Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the beautiful design, stylish appearance, and overall wonderful quality of the items they receive for decorating their living spaces. Many people find that the overall shipping process is smooth and reliable, featuring prompt delivery and very attentive service from the delivery partners. However, some customers also noted frustrating delivery delays, long waiting times, and a severe lack of tracking updates for their packages. Other reviewers experienced significant difficulties reaching customer support by email and faced lengthy response times when trying to resolve missing order issues.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
我买了 Roman clay 自粘款……
我买了Roman clay peel and stick wallpaper，图案看起来比样品图片更繁复、颜色更深。而且材质非常软、很薄，我的专业安装师傅在贴一面7英尺的墙时非常困难——他说就像往墙上贴餐巾纸一样——而且根本不可能不产生气泡。
Lulu and Georgia 回复2026-08-10
Hi Tiffany, Thank you for your feedback! We sincerely apologize for the issues you experienced with the installation and quality of the wallpaper. We're glad to hear your installer was able to complete the installation. Please let us know if you have any further questions or if there’s anything else we can assist you with. Lulu and Georgia
关于配送的沟通……
关于配送的沟通很好。配送员很有礼貌，开箱也很专业。
Lulu and Georgia 回复2026-08-10
Hi Barbara, We're so glad to hear that our delivery communication was efficient, and our team provided excellent service. We appreciate your positive feedback! Lulu and Georgia
作为一名室内设计师
作为一名室内设计师，我和很多不同的供应商合作。我发现L&G的客户服务很棒——友好、乐于助人且灵活！
Lulu and Georgia 回复2026-08-10
Hi Landes, We're so glad to hear that our Trade support, friendliness, helpfulness, and flexibility are appreciated by you as an interior designer. We value your feedback regarding our Trade program! Lulu and Georgia
很棒，很漂亮
很棒，漂亮，非常好
Lulu and Georgia 回复2026-08-07
Maria, 听到您对一切都感到满意，我们非常开心！我们真诚感谢您的美好反馈。 Lulu and Georgia
产品很棒，体验也很好
枕套和被套非常漂亮，材质也超级好。我遇到了发货延迟的问题，联系了 Lulu and Georgia 团队寻求帮助。他们的客户服务让我印象非常深刻，整个过程都非常有帮助且响应迅速。
Lulu and Georgia 回复2026-08-10
Hi Elizabeth, We are so delighted to hear how much you love the shams and duvet cover! It's wonderful that they are gorgeous and made with incredible-quality materials. We're also thrilled that our Customer support team was helpful and responsive throughout the process. Lulu and Georgia
我订购了一把餐厅椅子来使用……
我订购了一把餐厅椅放在卧室里使用，我对椅子的面料质量和做工非常满意。
Lulu and Georgia 回复2026-08-07
Georgia, 听到您对新款餐厅椅的面料质量和做工都满意，我们非常开心！感谢您的美好反馈。 Lulu and Georgia
逸夫沙发
肖沙发 — 3 星 我们喜欢这款沙发的外观——它的设计和风格正是吸引我们的地方，它在我们的空间里看起来很漂亮。然而，到目前为止，我们对质量感到失望。 当你坐下时，会发出一种奇怪的起皱声音，几乎就像坐在塑料上一样，这是我们没想到的填充物。无论有人坐哪里，织物都会明显起皱，自从沙发刚到货以来，这一点就很令人担忧。 我们希望面料会随着时间的推移而松弛，但考虑到价格点，泡沫/填充物的质量令人失望。如果您主要购买外观，这可以满足您的要求，但我们会降低对舒适性和结构的期望。
Lulu and Georgia 回复2026-08-06
Hi Jim, 感谢您的反馈！很高兴听到您的定制沙发很漂亮。我理解您对质量的担忧可能会让人失望，我想向您保证，面料通常会随着时间逐渐松弛。在此期间如有任何问题，请随时联系我们，我们很乐意帮助您！ Lulu and Georgia
优秀的客户服务
延误令人沮丧，但响应迅速的客户服务、快速回复询问电子邮件并提供周到的服务，让等待物品变得值得。感谢这次很棒的经历。
Lulu and Georgia 回复2026-08-06
Hi Stephanie, 听到我们的客服团队即使在延迟的情况下也能为您提供愉快的购物体验，我们非常开心！感谢您的理解与美言！ Lulu and Georgia
很棒的产品，糟糕的体验
羽绒被套和枕套很华丽，但获得它们的体验非常令人失望。 我是6月6日下的订单，当时显示的商品有库存，后来才发现预计要到7月27日才能发货。我耐心等待，甚至还主动联系确认我的订单仍在进行中。 7 月 27 日过去了，尽管我给客户服务部发了电子邮件，但仍然没有发货通知，而且好几天都没有联系。 经过 7.5 周以上的等待，订单终于在 8 月初发货。然后，羽绒被到达时缺少一颗纽扣，这对于 400 美元的购买来说是一个疯狂的质量问题。 我立即联系客户支持，看看他们是否可以因严重延误和缺陷而提供部分退款或信用，但我尚未收到回复。 产品本身很漂亮，但缺乏沟通、延迟运输和质量问题使这种体验远远低于我在这个价位上的预期，而且我不确定我是否会推荐露露和乔治亚。
Lulu and Georgia 回复2026-08-05
Hi Elizabeth, We're very sorry to hear about your experience and sincerely apologize for the delays, lack of communication, and the quality issue you encountered upon delivery. We can see that one of our Customer Experience Specialists is currently working on your case. They are actively reviewing the issue and will provide you with an update as soon as more information becomes available. We appreciate your patience and thank you for taking the time to share your feedback.
很棒的服务！
Lulu and Georgia 回复2026-08-05
Carly, Thank you so much for the positive feedback. Lulu and Georgia
地毯很漂亮
地毯很漂亮。交货时间不重要，只要收到地毯我就很满意 谢谢卢和乔治亚
Lulu and Georgia 回复2026-08-05
Tyrina, We are so pleased to hear how much you love the beautiful rug! We appreciate your understanding regarding the delivery time and are thrilled that you are very satisfied with your purchase. Lulu and Georgia
我非常喜欢来自……的 Akara 地毯。
我非常喜欢来自 Lulu 和 Georgia 的 Akara 地毯。地毯时尚、柔软、美丽。我买了它作为浴室防滑垫。我很长一段时间不需要洗它。按照指示第一次用冷水清洗后，颜色就消失了，现在无法使用。我联系了客户服务人员，他们说已经过了退货时间，尽管按照指示第一次清洗损坏了产品。他们为另一件商品提供 20% 的折扣。失望之极。
Lulu and Georgia 回复2026-08-05
We're so sorry to hear about your experience with the Akara rug. We understand how disappointing it must have been for the rug to become unusable after following the care instructions. We appreciate you taking the time to share your feedback, as it helps us continue to improve both our products and our customer experience. Thank you again for bringing this to our attention.
送货的人很可爱，而且…
送货人员非常可爱而且非常专业！
Lulu and Georgia 回复2026-08-05
Barbara, 听到我们的配送团队为您提供了如此美好专业的体验，我们非常开心！感谢您分享正面反馈。 Lulu and Georgia
交货快，尺寸合适……
快速的交货和尺寸合适的样本让我更容易做出决定。
Lulu and Georgia 回复2026-08-05
Christina, 听到您的色卡很快就到了，并且对您的决策过程有所帮助，我们非常开心！感谢您的正面反馈！ Lulu and Georgia
客服的沟通……
客户服务的沟通令人困惑，并且导致流程冗长。此外，响应时间也很慢。
Lulu and Georgia 回复2026-08-05
Sandra, 感谢您分享您的经历。我们正在积极改进沟通方式和响应时间，以确保每个人的流程更加顺畅。 Lulu and Georgia
联邦快递在另一个城镇的路边丢失了包裹……
周六下午，我接到一位女士打来的电话，她发现我的地毯仍在包装中，上面贴着我在另一个城镇的名字和地址的标签。她试图将包裹退还给我。她试图把它还给我。她认为它可能是从联邦快递卡车上掉下来的。
Lulu and Georgia 回复2026-08-06
Hi Sandy, 感谢您的反馈！很抱歉得知您订单中的一块地毯尚未收到。虽然我们通常建议顾客在48小时内报告丢失或遗漏的包裹，但我们的客服团队随时为您提供帮助。请通过邮件、短信或在线聊天联系我们，他们会协助您解决缺失地毯的问题。感谢您的耐心。 Lulu and Georgia
优秀的客户服务
优秀的客户服务。
Lulu and Georgia 回复2026-08-05
Amanda, 非常感谢您的正面反馈。 Lulu and Georgia
糟糕的客户服务......
糟糕的客户服务……我很惊讶露露和乔治亚还在营业。 .....我已经给你们发了 5 封电子邮件，但没有回复...你们如何处理客户问题。这种疏忽令人难以置信。
Lulu and Georgia 回复2026-08-06
We're very sorry to hear about your experience. We sincerely apologize if your previous emails were missed. At this time, we don't see any active inquiries associated with your account, but we'd be happy to help. A Customer Experience Specialist will be assigned to review your order and reach out to assist you as soon as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
雇用不可靠的第 3 方托运人
他们使用大都会仓库在我所在的地区送货。众所周知，这家第三方托运人在满足期望方面表现不佳。我购买的商品原定于 8/3 交付 - 但它从未到达，他们也从未联系重新安排时间。我现在已经花了近一个小时与他们通电话，试图确定交货日期。与此同时，我购买的物品打算在 8/4 举行，我们将不得不在没有所需物品的情况下继续前进。
Lulu and Georgia 回复2026-08-04
Hi Kerri, Thank you for your feedback! Your order has arrived at the final mile hub closest to your delivery address. The White Glove Delivery is scheduled for 8/5 from 9:00 AM to 12:00 PM. If you have any questions or need to reschedule, please contact Metropolitan using the phone number available in the tracking link provided. We appreciate your patience! Lulu and Georgia
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