超爱这款壁纸
超爱这款壁纸！而且浴室也能用，这正是当初购买的原因。之后会补上图片。
Lulu and Georgia 回复2026-08-10
Hi Kate, 很高兴听到您喜欢这款壁纸！感谢您的正面反馈。 Lulu and Georgia
关于 Lulu and Georgia
数据更新- 网站
- www.luluandgeorgia.com
- 分类
- 家居与园艺
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 188 条评价
- 差评回复率
- 98%（54/55 条）
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商家自述
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.New ArrivalsBestsellersRugsFurniturePillows + ThrowsLightingWall DécorBed + BathKitchen + Dining
以上内容由商家自行提供，未经平台核实。Lulu and Georgia靠谱吗？
Lulu and Georgia（www.luluandgeorgia.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 188 条用户评价，属于家居与园艺分类，口碑一般。22% 的评价为 1 星，差评比例偏高；商家回复了 98% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-08-30。
评价综述
AI 生成Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the beautiful design, stylish appearance, and overall wonderful quality of the items they receive for decorating their living spaces. Many people find that the overall shipping process is smooth and reliable, featuring prompt delivery and very attentive service from the delivery partners. However, some customers also noted frustrating delivery delays, long waiting times, and a severe lack of tracking updates for their packages. Other reviewers experienced significant difficulties reaching customer support by email and faced lengthy response times when trying to resolve missing order issues.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
体验不错
配送服务团队不错
Lulu and Georgia 回复2026-08-10
Hello, 很高兴听到您对配送服务团队有如此积极的体验。感谢您抽出时间分享反馈！ Lulu and Georgia
想问个进度都联系不上任何人…
无法联系任何人询问退货状态
Lulu and Georgia 回复2026-08-11
Hi Rebecca, 对于退货给您带来的困扰我们深表歉意。我们确认今天已有一位代表给您发送了关于退货进展的更新消息。 请查看您的邮件以获取回复，感谢您的耐心。
床架两次都损坏了
床架损坏了两次。几乎没什么沟通。换货等了两周多，结果新的也坏了。
Lulu and Georgia 回复2026-08-11
Hi Dana, 感谢您的反馈！我们衷心感谢您在我们审查情况时的耐心。很抱歉床再次出现瑕疵。由于重复出现的问题，我们将向您原支付方式全额退款或作为商店信用额度，因为目前无法处理换货。对于给您带来的不便，我们深表歉意。我们的贸易支持团队将很快与您联系，协助您退回要求退货的枕头。 Lulu and Georgia
产品很棒，但联系客服…
产品很棒，但客服渠道不能只有邮件。能跟真人沟通差别很大……
Lulu and Georgia 回复2026-08-11
Hi Matthew, 感谢您的反馈！我理解这种情况可能会让人感到沮丧。如果您需要进一步的帮助，请随时在正常营业时间内通过在线聊天、电话或邮件联系我们的客服团队。我们很乐意为您提供帮助，如果需要，还可以为您安排回电。 Lulu and Georgia
质量/独特产品，价格…
质量/独特产品，价格合理！
Lulu and Georgia 回复2026-08-11
Hi Christine, 很高兴听到您喜欢我们独特的产品和定价！很高兴您享受这次购物体验。 Lulu and Georgia
上周我收到了错误的商品
UPDATE*** the “assistance” your team provided was to send the wrong item AGAIN, thus repeating this same process in a ridiculous game of dejavu. I am still waiting for a resolution. Interesting that I’ve been getting multiple emails daily about what “great taste you’ve got” and “here’s our latest edits”, but it’s been seventy two hours and still no response regarding my return and refund. I suggest you spend more of your resources replying to legitimate customer service concerns and a little less on empty marketing ploys.*** I received the wrong item last week, and spent so much of my own time having to take photos, send screenshots, get out the measuring tape to prove to the chatbot that they, in fact, sent the wrong item. The human I ended up virtually “chatting” with told me that I was wrong and that sometimes items look bigger in the box than they actually are. This was after I sent them photos of the box with the item name, item number and photos of the light itself. The item I ordered (Bobbin Sconce) is 10.5 inches wide. The one they sent (Bobbin Flush Mount) is a completely different name, silhouette, and 6 inches larger (16 inches wide). I had to wait 48 hours for a response from lulu and Georgia, who finally admitted they were in the wrong and provided a shipping label for the return. I had to drive to a fedex location to send the item back. I just received what was supposed to be the corrected replacement today, opened the box, and discovered they sent the same (incorrect) item I received the first time. The Bobbin Flush Mount. Which I do not want. Which I did not order. So I have to go through this entire process again. What an appalling waste of time. I’m so surprised that the glorious Heidi Caillier and Portola Paint are in business with folks that have such inefficient customer service. It’s a real shame. The items look appealing, there’s clearly great folks styling there, but the way the business is run seems to be a complete mess. Stick with Claude, Hay, The Expert, DWR, buy direct from Huey Lightshop and the other designers on here. If you want Heidi Caillier or one of their other designers, many are at Joon Loloi. Heck, ZaraHome has a similar sconce that’s a quarter of the price as the one here. And their service is light years ahead of Lulu and Georgia.
Lulu and Georgia 回复2026-08-11
Hi Virginia, Thank you for your feedback! We sincerely apologize for the inconvenience regarding the incorrect replacement item. Our Customer support team has assisted you with a resolution, but please let us know if you have any further questions or if there's anything else we can do to help. Lulu and Georgia
我被错误收费了
Lulu and Georgia 回复2026-08-10
您好， 感谢您的反馈。对于您的床因产品信息冲突在发货后被拒收一事给您带来的不便，我们深表歉意。根据我们网站上公布的拒收政策，已为您办理退款，扣除原始运费。供您参考，该床的详细信息在购买前已可查阅。如有任何其他问题，请随时联系我们，我们很乐意为您提供帮助！ Lulu and Georgia
迷你墙纸小样
我订了墙纸小样。结果只有小小的6英寸乘8英寸的长方形。连完整的花纹都看不全。通常墙纸小样都是12x12或12x18的。很失望，而且我还是拿不定主意。
Lulu and Georgia 回复2026-08-10
Hello, Hi there, thank you so much for reaching out and sharing your feedback. I completely understand how frustrating it must be to receive wallpaper samples that are too small to make an informed decision. We have shared your concerns with our team and are actively working on providing larger samples in the future. In the meantime, we are shipping three additional wallpaper swatches of each style to you. We hope that the additional swatches will give you a better view of the wallpaper, helping you decide if it will work in your space. We sincerely appreciate your patience and are truly sorry for any inconvenience this has caused. Lulu and Georgia
桌子送来的时候没有妥善……
桌子送来的时候没配好连接桌腿和桌面的螺丝。颜色跟网上图片差很多，偏黄而不是白色。桌面上还有黑点，这不行！
Lulu and Georgia 回复2026-08-10
Hi Maral, Thank you for your feedback! We sincerely apologize for the condition of the table. Our Trade support team is currently assisting you with a full refund for the damaged item. If you have any further questions or need additional assistance in the meantime, please let us know. Lulu and Georgia
配送差，价格还虚高
这幅画等了两个多月，而且完全没法追踪物流。投递尝试后也没提前通知。我因为不在家需要签收，只能自己去 FedEx 取件。包装很简陋，但没损坏。就一张印刷品， definitely 感觉定价过高了。
Lulu and Georgia 回复2026-08-11
Hi there, We’re sorry to hear about the delays and delivery experience with your artwork. We understand how frustrating it can be when tracking and delivery updates are limited, especially when a signature is required. We’re glad to hear you were ultimately able to receive your package from the FedEx facility and that the artwork arrived without damage. We appreciate you taking the time to share your feedback regarding the packaging, delivery experience, and overall value. We’ll be sure to pass this along to our team.
从设计到……客服都很棒
从设计到下单、配送，再到解决有问题的商品，客服都很棒。我非常满意。
Lulu and Georgia 回复2026-08-10
Hi Natasha, 很高兴得知您对我们的客服团队有如此积极的体验，从设计到配送，再到找到解决方案。我们真诚地感谢您的美言！ Lulu and Georgia
家具超美……但客服不行
这件家具很漂亮，质量也很好……我只扣一星是因为第一次配送时物品有损坏，而且很难联系到人解决问题。
Lulu and Georgia 回复2026-08-10
Hi Jodi, 很高兴您喜欢这件家具！对于配送损坏以及您联系我们时遇到的困难，我们深表歉意。我们正在积极改进我们的响应时间。 Lulu and Georgia
客服很棒
客服太棒了！谢谢！
Lulu and Georgia 回复2026-08-10
您好， 很高兴得知您对我们的客户服务感到满意。感谢您的美言！ Lulu and Georgia
装饰抱枕太棒了
抱枕的描述很准确。配送也很及时。我没选的那只抱枕退货很顺利。
Lulu and Georgia 回复2026-08-10
您好， 很高兴得知您认为我们的产品描述很有帮助，而且配送也很及时！得知您的退货体验也很顺畅，我们同样感到非常高兴。感谢您分享积极的反馈！ Lulu and Georgia
客户服务很棒。
配送和订单咨询的客服很棒。特别是 Customer Experience 团队的 Jamie！
Lulu and Georgia 回复2026-08-10
Hi Carter, 很高兴得知您对我们的客服团队有如此积极的体验，尤其是在配送和订单咨询方面。感谢您分享反馈！ Lulu and Georgia
别再让我写评价了
别再让我写评价了。你们做得并不好。
Lulu and Georgia 回复2026-08-11
Hi James, 很抱歉得知您的体验不尽如人意。如果您有任何需要帮助或需要解决的问题，请随时联系我们的客户体验团队。我们很乐意为您进一步查看。 Lulu and Georgia
Vanessa 最棒了
Vanessa 太棒了！她帮我们选到了完美的客厅家具。
Lulu and Georgia 回复2026-08-10
Hi Susan, 很高兴得知我们的设计团队帮助您打造了一个完美的客厅空间。感谢您的美言！ Lulu and Georgia
订了一块地毯，收到时已经坏了
订的地毯收到时已经损坏。换货的地毯等了两个月，结果到的时候也是坏的，还有染色痕迹。明显被人用过了。客服和品控真是让人大跌眼镜。
Lulu and Georgia 回复2026-08-11
Hi Emily, 非常抱歉得知您在地毯方面的体验以及更换过程中遇到的延误。我们的商品都是以全新状态发货的，很抱歉得知更换的商品在运输过程中损坏了。 很高兴看到我们的客服人员已经与您处理了此事。感谢您分享关于质量和配送体验的反馈，我们再次为给您带来的不便道歉。 Lulu and Georgia
一如既往
跟往常一样，因为花瓶颜色跟网站图片不符，又得退货。如果没法放准确的照片，至少应该在缺失的*产品描述*里注明颜色信息。这绝对是我最后一次买了，不会再冒险了！
Lulu and Georgia 回复2026-08-11
Hi Christine, 很抱歉得知花瓶的颜色与网上照片所示不符。我们理解这有多令人失望，尤其是当实物与您的预期不符时。 感谢您抽出时间分享反馈。我们会将您的意见转达给我们的产品和创意团队，同时我们也在持续审查产品摄影和描述。 感谢您对延迟的理解，因为我们始终优先确保产品质量。您提到配送团队在组装方面的积极体验，我们也感到非常高兴。我们正在积极审查我们的沟通流程，以确保未来能为客户提供更主动、更信息透明的体验。 Lulu and Georgia
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