Your source for personalized 3D crystal engraving. Beyond Memories® uses the newest innovation of capturing memories in crystals, the perfect gift. All you've got to do is have a picture of that event laser engraved in it and you'll be able to see and treasure that moment for the rest of your life.
Written by the business, not verified by us.
Is Beyond Memories legit?
Beyond Memories (3dlasergifts.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 84% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 62% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-08-31.
Hello Joe,
Thank you for reaching out to us and sharing your feedback. At 3D Laser Gifts, we constantly strive to offer competitive pricing in the market for our wide range of items. We take pride in bringing our customers the best quality products and service.
If you have any questions or concerns, please don't hesitate to reach out to us. Our team is here to assist you and ensure your complete satisfaction.
Best regards,
3D Laser Gifts Team
This was a last minute gift.
My father-in-law is legally blind and has been in and out of hospitals all year.
He needed help getting a gift for his beautiful bride.
I knew if I got the XL Crystal Heart, he might be able to see it better.
This was the perfect gift for them!
There wasn’t a dry eye in the house when she opened her gift.
Sent defective product, customer service was horrible and when customer service finally responded the replacement was made but not shipped expedited as it should. Will never buy again nor recommend
Reply from Beyond Memories2024-01-04
Hi Kanisha,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issue you experienced with the placement of the text on your crystal. We understand how important it is for the personalization to be perfect, especially when it's intended as a gift.
We apologize for not meeting your expectations in terms of response time. We recognize that during the holiday season, our customer service team was inundated with a high volume of inquiries. While we worked diligently to address all customer inquiries as quickly as possible, we understand that our response time fell short in your case.
We deeply regret that you had a negative experience, as it is not reflective of the level of service we strive to provide. Our dedicated team did their best to rectify the issue promptly once it was brought to our attention.
We appreciate your understanding and patience throughout this process. If there is anything else we can do to assist you or if you have any further concerns, please let us know. We are committed to ensuring your satisfaction and want to make things right for you.
Best regards,
The 3D Laser Gifts Team
You guys did an excellent job on the short time span that was available and got the product to my residence before Christmas. The product is above expectations. Thank you very much.
I’m still missing an item I bought when you had a sale going on buy 2 get one for free. I bought two different sets of them with different pictures. I’ve sent an email and got a response when only one of my orders got corrected.
Reply from Beyond Memories2024-01-03
Hi Jessica,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with your orders. We understand that you mentioned one order was missing an item when you first reached out to us, but we were not aware that both orders were affected. We regret that you felt the need to leave a review before giving us the opportunity to resolve this issue for you.
Rest assured, we are committed to making things right. We have already taken note of the missing item and will ensure it is shipped to you as soon as possible. Your satisfaction is our top priority, and we appreciate your patience and understanding as we work to rectify this situation.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. If you have any additional questions or require further assistance, please do not hesitate to let us know. Our team is here to help and ensure your complete satisfaction.
Best regards,
3D Laser Gifts Team
Stephen was extremely helpful! He was patient with me, and walk me through it. He kept in touch all the way. Even after I came in last minute!! I was the KING of gifts this year! reminding my siblings, children, and friends, once again, why I'm the number one son!! (I was born first) Thanks for making me the KING!!!
The product was great! Excellent quality, was exactly what I wanted. There was a problem with FedEx losing my package and the customer service team immediately processed a replacement and had it shipped within 24 hours of me reporting the issue. Highly recommend
The item was not what we expected you can’t even see the picture this is the third time I’m writing with no response
Reply from Beyond Memories2024-01-02
Hello Elaine,
Thank you for taking the time to leave your review. We sincerely apologize for any disappointment you experienced with the products you received. As a company, we always strive to provide high-quality items, and it's disheartening to hear that we fell short of your expectations.
I apologize for any inconvenience you may have experienced with our email communication. Upon further investigation, we did find the email you sent us on December 22nd, and we have responded to you, but you never got back to us. However, we understand that you may not have seen this email, so we have just resent it to you with the return instructions. We appreciate your cooperation and understanding in this matter, and we look forward to assisting you further with your request.
Also, it's possible that our emails may have ended up in your spam folder if you haven't saved us in your contacts. To ensure you don't miss any important updates or information from us, please check your spam folder and mark our emails as "not spam" or add us to your contacts.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. If you have any additional questions or require further assistance, please do not hesitate to let us know. Our team is here to help and ensure your complete satisfaction.
Best regards,
3D Laser Gifts Team
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