Beyond Memories

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Thank you!

Hi Joel, Thank you for sharing your feedback. We sincerely apologize for the delay in delivering your second light base. We understand how frustrating this must have been for you, and we take full responsibility for the inconvenience caused. To make it right, we have just processed a refund for the expedited shipping charges. You should see the refund reflected in your account within 5-7 business days. We truly value your business and want to assure you that we are committed to providing a better experience in the future. Your feedback helps us identify areas for improvement, and we appreciate your patience and understanding. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. We are here to help. Thank you once again for bringing this matter to our attention. We look forward to serving you better in the future. Best regards, 3D Laser Gifts Team

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Thank you!

Hello Sandra, Thank you for taking the time to leave your feedback. We sincerely appreciate your kind words. Regarding the light base, it does indeed enhance the beauty of the crystal. We always recommend purchasing the Light Base along with the crystal, especially if you plan on placing it in an area where the design might be hard to see, considering that the crystal itself is transparent, and the etching is entirely white. The Light Base lights up the engraving and makes it much easier to see the image. We like to say that it gives life to the crystal. However, we apologize if it has been so difficult for you to see the engraving as you mentioned. We regret that you didn't contact us regarding this issue before posting a review. In order to better understand the issue you encountered, could you please send us some pictures of the crystal you received with a black background? This will help us assess if there was a problem with the production of your crystal. You can reach out to us at our email: [[email protected]] Thank you once again for bringing this to our attention. We value your satisfaction and want to ensure that you are completely happy with your purchase. Best regards, 3D Laser Gifts Team

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Thank you!

Hello David, Thank you for taking the time to provide your feedback. We sincerely apologize for the mix-up with your order and any inconvenience it has caused you. We understand that you were expecting to receive the correct crystal in time for Christmas, and we are truly sorry for falling short of your expectations. Upon reviewing your order, we noticed that it was placed on December 18th. Our products are customized, and we typically require 2 business days for production. While we understand that you were hoping to receive your order correctly in time for Christmas, the timeline was quite tight. However, we acknowledge that the mistake was entirely our fault, and we take full responsibility for it. Despite the high volume of orders we received during the holiday season, we made every effort to expedite the process and get your replacement to you as quickly as possible, but we deeply regret the delay in delivering your gift. Please let us know if there is anything else we can do to rectify the situation or if you have any further concerns. We appreciate your understanding and patience. We value your business, and we hope we can serve you better in the future. Best regards, 3D Laser Gifts Team

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Hello Stanley, Thank you so much for taking the time to share your feedback with us. We truly appreciate your support as a valued customer of 3D Laser Gifts. I'm really sorry to hear that your gift box was damaged during transport. We understand how disappointing that must be. Rest assured, we are here to assist you in resolving this issue. If you need a replacement gift box, whether it's for yourself or if you're planning to gift it to someone else, please don't hesitate to reach out to us at our email address: [[email protected]] Once again, we apologize for any inconvenience this has caused you. If you have any further questions or concerns, please feel free to contact us. Thank you for choosing 3D Laser Gifts, and we look forward to resolving this matter for you. Best regards, 3D Laser Gifts Team

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Hello Leroy, We sincerely apologize that one of the keychains you received the battery was dead. We want to assure you that we are committed to providing the best possible customer service and ensuring your satisfaction with our products. We would like to take this opportunity to remind all our valued customers that we are always here to assist you. If you encounter any issues with your purchase, please don't hesitate to reach out to us via email. Our dedicated team is ready to work with you to find a solution, whether it be a remake or a refund, to ensure that you are completely satisfied with your purchase. We understand that you may have been disappointed with the battery issue, and we regret that you did not contact us before leaving a review. However, we would still like to make this right for you. In order to proceed, we kindly request that you provide us with more information about the keychain with the battery problem, so we can make sure we're addressing the issue properly. You can reach us at our email address: [[email protected]] Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your feedback and are committed to continuously improving our products and services. Best regards, 3D Laser Gifts Team

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Thank you!!