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ADT USA

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201 reviews

★★★★★

1.1201 reviews

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About ADT USA

Data updated 2026-09-03

Website: adt.com
Category: Home Services
Location: United States
Status: Unclaimed
Last 12 months: 201 reviews
Replies to negative: 99% (196/197)

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adt.com

About this business

ADT is a leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and home health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to more than six million customers, and employs approximately 16,000 people at 200 locations. More information is available at www.adt.com

Written by the business, not verified by us.

Is ADT USA legit?

ADT USA (adt.com) has a 1.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is poor. 93% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-09-03.

What reviewers say

AI generated

Most reviewers were let down by their experience overall. Consumers frequently struggle with terrible customer service, enduring extremely long hold times and unhelpful support representatives who consistently fail to resolve customer issues. Reviewers often mention faulty equipment, unexpected price hikes, and continuous system errors that make the home security system completely unreliable for daily use. Many users feel trapped in expensive long-term agreements while dealing with frequent false alarms, abruptly dropped calls, and completely unresponsive monitoring teams. The minority of people were satisfied with individual professional technicians who provided helpful assistance, answered questions thoroughly, and supported long-term customer relationships.

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What people say

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201 reviews matching

Christopher WhiteheadUnited States · 3 reviews · Experienced 2026-06-18 · Posted 2026-06-18

★★★★★

Would rate zero stars

Would rate zero stars. Alarm went offline or started going off for no reason. Faulty sensors (admitted to by the 3rd install tech). Absolutely terrible install. Put the sensors on upside down (so they would fall off at night). When I finally got them to honor their 6 month guarantee, including return of what I paid for the equipment, instead they charged my account over 3 grand, causing my bank to overdraft. They 'promised' I'll get it back, but they have been charging my account wrong multiple times, so we'll see what happens there. Right now I've paid in full the equipment (against my will; wasn't told this was how they did it), but they took the equipment and my money. I'm assuming I'll have to take them to small claims. Avoid ADT at all cost. You'd be more secure with nothing.

Reply from ADT USA2026-06-18

Our sincere apologies for the disheartening experience you've had as a valued ADT family member. Our team would be happy to review this further to assist. Please email [email protected] with a copy of your post. Please also include the phone number and address associated with the service. Thank you.