ADT USA

Could not believe how terrible my…

Could not believe how terrible my experience has been with ADT. Initially the salesman who called lied about what they were selling and said I could cancel the subscription and still get access to stove features. That was false. So I called them to make up for it and they sure did absolutely nothing but blamed me. After I canceled my membership, they still bill me. I put block pay on my card. Then they send me hate mail. So unprofessional, terrible company. ADT has been the least sensible concept I’ve ever encountered.

Colin FinniganUnited States · 1 review · Experienced 2026-06-25 · Posted 2026-06-25

Poor Customer Support Experience

Besides needing to speak with AI, regarding an issue with an inactive system/box I inherited via the house purchase. My customer service representative, Joe, was flat out rude. He asked for the phone number with the account, which I obviously would not have, and there was no response, so I said, that I was sorry they were breaking up and I did not understand what was said. I was told very loudly and rudely after “I did not say anything!” From that point on I was given a condescending remark about the box being Brinks and “well this is ADT”, even though their number is on the box. I’m not even a customer. I just want their hardware out of my house so I can put a wall up, and this if this is the level of customer service being received, you can be sure I will not be using or recommending them in the future.

Leila WilbonUnited States · 4 reviews · Experienced 2026-04-24 · Posted 2026-06-24

Hidden Prices…The gray box!!

There is so much that is hidden from customers. As long as they get that money every month. PLEASE DONT USE ADT. They have hidden prices to come see about equipment THEY DONT EVEN OWN 🤯 (GOGGLE OWNS IT) Go to anyone else but ADT...Thank me later

Nilima BhirudUnited States · 2 reviews · Experienced 2026-06-16 · Posted 2026-06-24

Terrible experience with sales person and office personnel

A sales representative came to my house and gave me an estimate of 3700 dollars.He told me installation cannot be started unless 3700 can be paid in full or in installments.I paid the whole amount.Since my husband thought it was not a good deal,I called ADT and told them to cancel the installation.I asked for full refund.I called manager who said she will call the sales person and issue a refund.Three phone calls and spending a lot of time on hold,I got refund .I had to threaten them with a complaint with BBB.

Joan MooreUnited States · 1 review · Experienced 2026-05-31 · Posted 2026-06-24

They lie about their service or items to…

They lie about their service or items to sell you and charge you more money but then don’t follow through on what they promised. They don’t take any accountability either. Lie about being able to return items. Then charge you more fees for them making false promises and not following through. Dishonest company. Stay away

Lyonel AlexandreUnited States · 1 review · Experienced 2026-06-23 · Posted 2026-06-24

Extremely frustrating phone experience…

Extremely frustrating phone experience with automated service and with agents. In Mayy 2926, I called and canceled the service. The agent assured me that my request was granted. However, ADT charged me $53.99 for May and for June 2026. I called again on 6/23/2026 ans spent one hour and 15 minutes on rhe phone trying to get the service canceled. I previously spent hours trying to obtain tech support to fix issues with the equipment. It seems that ADT is only concerned about receiving the recurring monthly payment but not about the client's needa.

Kathryn ElizondoUnited States · 1 review · Experienced 2026-05-14 · Posted 2026-06-23

Do not choose as a home Security System

There was a breach in May 2026 of personal information. I was not notified by email or mailed a letter. I did call to cancel and possibly negotiate terms of cancellation contract since my information was leaked and I just don’t feel safe staying on with ADT anymore because of that. All the corporate manager kept saying was “well we secured it as soon as it happened and we checked to make sure no sensitive personal information was breached”. Okay, that’s fine but my information is still out there , I received threatening scamming emails , notification that my ssn was breached to where my credit was at risk, they still did not care and penalized me for wanting to cancel. We should be able to negiciate our terms due to this breach but said I would t be able to speak to anyone else except her. Ridiculous. Charged me over $2k to cancel. I wasn’t being a “Karen” as some may think, I was very calm but frustrated of course. Don’t go with them at all there’s other better company’s out there. Especially signing up through their 3rd party company’s where they charge you separately for the equipment and make you get more than what you need. Their Sales people are jokes and just want to make a quick buck. I know all experiences are different, but mine has not been great and wish they would be more willing to work with people. I did sign initially because I’ve heard great things about adt, but at the end of the day they’re just another big company that wants money, that won’t let you leave when you’re not satisfied with their service and just want you to keep paying. Pathetic, I would not recommend this service to anyone looking for a security system, there are way better options out there.

Horrible I Don't Recommend They Make…

Horrible I Don't Recommend They Make You Feel Like A Hostage And They Don't Care About People Health.

Lai S loveUnited States · 1 review · Experienced 2026-06-22 · Posted 2026-06-23

DON'T AND I MEAN DONT GET THE KEYLESS…

DON'T AND I MEAN DONT GET THE KEYLESS ENTRY. It goes off line and if you don't have your keys on you they will tell you to call a lock smith, locksmith can't open a smart lock without destroying the whole lock and$200+, we just had the unit replaced by adt 30 days ago because it just stopped working. the technician can't come out for 2 days . Mind you we only use our front door. WTF ADT!!

Liuda CepragaUnited States · 1 review · Experienced 2026-06-23 · Posted 2026-06-23

Terrible!!!

Erin ChippaUnited States · 24 reviews · Experienced 2026-06-21 · Posted 2026-06-23

Wouldn't use them to safeguard a trash can

Update after their reply-Their reply is a joke to try and save face. If they were interested in resolving the issue they would reach out not expect me to email them all the issues that I've already talked to them on the phone about. They will not address issues, they simply reply to complaints on this website to look like they're doing something but they never address the issues. Was hoodwinked into signing a 2-year contract with this trash company. The equipment was constantly breaking and I would have to pay to have a tech come out even though it was their equipment and their issue. Lead times for repair were often two weeks plus techs often lied about showing up and said that I wasn't home when I had been waiting for them. Can't express enough how absolutely horrible this company is would never consider using them even to alarm a trash can.

100% DV Maltreatment

100% DV. Tricked into a 3 year contract I was unaware of. Facing foreclosure and these people tell me I can’t cancel unless I pay this lump some of cash and I offered to pay it when I had the money and instead am told “you can’t cancel unless you pay the termination fee”. So trying to trap me into paying and won’t let me cancel..? Interesting business ethics. Also customer service is non existent. Get transferred 4 times, and nobody knows what the previous conversation was about. Do not go with ADT, ever. Edit: they responded and I will say I’ve already tried contacting support to get help. It’s all the same thing and they’re only commenting to save face. Do not deal with these scammers: again AVOID AT ALL COSTS. There are much better companies out there who don’t swindle you unfair contracts.

Lying Technician

The "technician" (he was more of a sales rep) would not leave my home without me agreeing to get all new equipment. He kept lowering the price until he offered it to me for free. OK, I'll take it for free. He said that it was a very unique offer that is not usually available. What he didn't tell me was that he was also changing my contract from one year to 3 years, thus locking me in to 2 additional years of monthly payments that I did not want. They also told me the monthly payment would be lower than it really was. The lies were bald-faced. I would never recommend ADT.

Andy WrightUnited States · 1 review · Experienced 2026-06-23 · Posted 2026-06-23

ADT cannot provide service

ADT cannot provide service. Too many outsourced representatives and not enough technicians. 19 years and 10 months and they cannot find a way to keep me. Too much money for for Too little service.

Would give less than 1 star if I could

Would give less than 1 star if I could. We moved into a house with an ADT system already installed, so we were going to just take it over so we could make the payments. ADT sent a tech out to check all of the sensors. He was here for 3 hours doing that. Everything seemed to work fine when he was going through it with me at the end to demonstrate. Two days later, I discovered a door wasn't working because it was supposed to be armed, but then didn't alarm when we opened the door. I called ADT and discovered that the TECH himself was the one who disconnected all of our doors and windows the day he was there "checking" everything. At best, that was genuine incompetence. At worst, he messed with our alarm system for a nefarious purpose, which made me deeply uncomfortable. Regardless, I was upset and asked ADT when they could send someone back out to fix it. They didn't have an appointment for 4 more days. Not ideal since we were going out of town, but fine. I paid our housesitter to be here for the appointment. Guy shows up at the tail end of the 4 hour window, then says he has no idea what the original tech did to mess it up, but that he'll have to be the one to come back out to fix it. I said I absolutely did not feel comfortable with the original guy coming back. So I also paid our housesitter to wait for 4 hours for the guy to be there for 5 minutes to NOT do anything. I called to cancel the service since we decided to get Ring sensors like we had at our old house. The woman on the phone was very nice, couldn't believe what I told her had happened and said absolutely I could cancel with no penalty. She then put me on hold for a while, then came back trying to sell me 3 months at a cheaper rate and sending a very experienced tech to fix the problem. I told her that was NOT what I wanted and that I wanted to cancel. She told me that she understood. I realized today that I was still being charged the monthly bill. Call ADT AGAIN and they said it's because it can take a while for the cancellation to occur. She also tells me that I'm still going to be charged for the early cancellation of contract because they have some 3 day grace period to decide to cancel. If outside of that, you owe the penalty of the remainder of the contract. I told her that if the first tech hadn't been completely incompetent, then we'd be using ADT, but since he completely messed up and we had NO service, I didn't understand why they couldn't help me with this resolution. I didn't realize what a problem we were having until after 3 days of signing up for the service. Completely predatory practices. They do not care about doing the right thing. I have also submitted a complaint to BBB, which I have never done before. I do not usually complain or leave negative reviews, but I had to let everyone know how bad my experience has been.

Pete BUnited States · 1 review · Experienced 2026-06-20 · Posted 2026-06-21

Great salesman, not great service.

I’ve been with ADT since 2002, and it’s been a decent experience, until the last several months. That’s the short story. Here’s the long one: the system stopped working several months ago when I noticed, and was notified on the keyboard that the battery was no longer working. So I go on with ADT do get a virtual diagnosis, and buy a new battery. Shortly after that the second battery dies. The panel lets me know. I call ADT up, and this time they send a tech. The tech changes the battery, and admits he doesn’t know what’s going on. That new battery dies shortly after that. Now, for those keeping count, I’m on battery number three, and the system still doesn’t work, and ADT knows it doesn’t work. I’m still paying for monitoring for a system that doesn’t work. They(ADT) send out another tech. He changes the battery(battery number 4), and changes the transformer. So keep in mind, 4 batteries, one transformer, two techs. The second tech tells me I may need a whole new system, which may cost $600. He also tells me that the circuit board may need to be changed. I’m getting the feeling that ADT doesn’t know what’s going on. So then they send out two more techs to change the circuit board. All of this happens over 4 months, and I’m paying for all of it as well as monitoring for a system that’s not sending any information to ADT. Then I get a bill for all of that, and it includes the next month’s monitoring charge. I tell those last two techs, no way, I cancelled the service and went with a different system. O call up customer service, and talk with four people in the billing department, each one is the supervisor over the last, until I get the senior person in that department. He tells me I gotta pay. I tell him I’m no longer with ADT, and I’m not paying. So he tells me he’ll take off $200 of that last bill if I sign up again, and it’ll be at a lower monthly rate. Speaking with those four people in billing took 4 hours. I then call the CEO, and finally get results. I will give it to them, great salespeople, but not great customer service. My advice, research other systems.

Help sucks the sistem broke and they don’t want to help.

Help sucks they charge you a Monthly payment of more than 60 dollars and on top of that, if you need help for the system they charge you for that service. Another 60 dollars and the service or person on the phone seams to know nothing they did not understand the part that I want someone to come and fix it. I CANT DO IT!!!! And also you have to pay a year for another service.

3 1/2 hours on the phone

I am so sorry. I have to leave one star because I’ve been on the phone for 3 1/2 hours and I have been transferred from department to department back to department to department for the last customer service representative to try to offer me something else to add onto my bill. I’m already having issues and he wants to keep me on the phone extra time to advertise for me to pay more on my bill. I am so frustrated with Adt. I’ve been with Adt for years. I’ve never had this experience, but this DIY project is garbage and they need to do better if I’m charged for the technician that comes out tomorrow I will disconnect everything take it back to Adt and I will go with Cove

Scam Company

I never had a good experience with ADT from the time it got installed. I purchased my house in December 2021 and a tech was ready to come same day as closing to install the panel, backyard camera, and doorbell camera. The installation was seamless but everything else was nothing but stress, fradulant billing practices and debt. The equipment was on flexfi and the monitoring came out seperately. So you had to be on autopay otherwise, the entire balance is due automatically. At first, they had the wrong day for autopay, so I had to go back and forth about that with the billing department and what happens is each time they try your card and it reverses, they charge you. So they can try your card 5 times in 48 hours and rack up charges on top of your bill every since time they try. Changing the date worked temporarily then the system stopped accepting my bank card and again the reversal fees. The billing department could not determine why the website would no longer take my bank card. I even spoke to corporate who also could not find out why and actually suggested that I hand over my routing and banking number for them to access my bank account directly. Of course the answer was no. Since they didn't take my primary debit card that I use for everything, I refused to give them my bank account access, I was dropped from Flexfi because you had to have a payment method on file for autopay which made all fees due immediately for the equipment. Talking about the equipmen, it doesn't even work. The doorbell camera stopped working within a year. The backdoor camera stopped working shortly after that. The only remaining working piece of equipment was the panel. I spoke to IT and I was going to be charged for a new camera set because I was told my camera set was outdated but it was the ones given to me, so they knowingly put camera's on my house that was outdated then when it stopped working, tried to do more fradulant billing to get me to sign up for more cameras and more installation fees. I declined and bought more reliable camera's from a competitor. Despite making my payments to ADT monthly, since I wasn't on the autopay Flexfi since they would not take my debit card, I was written off and my monitoring services canceled. Thats fine. My contract legally ends in 6 months and all the remaining balance will be paid in full. Once that occurs my relationship with ADT will officially be over and I never, ever will use this company again. Potential customer beware, they have long 5 year contracts, poor equipment that will break and try to get you to buy more, AND their billing practices is off leading to higher bills for the consumer. They are a scam, their company is making money by advertising one thing, locking you into a contract then charging all this money that you have to pay to be free of them.

ADT had a local company come and…

ADT had a local company come and install cameras and a panel. When installing the panel, I let the installers know that I do not have Verizon network in the area, they installed it under Verizon anyways and now they wanna charge me $80 to have someone come out and change it to AT&T.