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Is agoda legit?
agoda (agado.com) has a 1.3 out of 5 rating on OK.one, based on 224 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 89% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Refund, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Travelers frequently found the customer service team completely unhelpful, reporting frustratingly long wait times, unresponsiveness, and uncooperative representatives when attempting to resolve urgent booking problems. Many consumers also struggled heavily with rigid refund policies, unexpected hidden fees, and severe discrepancies between their confirmed reservations and actual accommodations upon arrival.
The minority of people were satisfied with the platform, noting competitive prices, reliable cost savings, and successful stays when managing their travel plans carefully. Some reviewers also mentioned receiving prompt assistance and confirmation after contacting direct support channels to verify their hotel details.
Auto-generated from all reviews of this business. For reference only.
Books a beachside hotel for 5 nights and paid upfront for the most expensive room with full ocean views. Arrived at the hotel today, lower spec room with very different outlook, and reception said it happens all the time with Agoda. Contacted Agoda (do that by phone because their robot AI is shocking) and eventually was offered an embarrassingly small financial credit (although I just wanted the room I booked), and the “credit” is Agoda dollars so it has to be spent with Agoda!! This has to be illegal! Never ever use them!!!!
This was my last email to them:
Thank you for the reply
To be clear, this offer was made to me whilst searching on Trivago, and Agoda was the vendor providing the deal. Hence the site (when selected) went strain to Agoda. I’m sure Trivago would be extremely disappointed to find that according to this hotel, Agoda has had several incorrect bookings for their clients where the clients were significantly disappointed. It appears that Agoda is quite comfortable with this practice continuing.
Now to the “offer” Agoda has made attached.
Firstly, this “Agoda cash” refund amount does not in any way represent the cost difference between the Anchorage room I booked with Agoda and the unsatisfactory room the Hotel received as a booked through Agoda.
Moreover, I would have never made the booking with Agoda if I knew this room was misrepresented and sold to me as a fraud, and I only booked this particular room due to the full ocean view, clearly that has failed to occur due specifically to Agoda’s failure in its operations.
Finally, if I was to receive an “adequate” refund , which this isn’t, then I demand a proper refund for the full differential between the two rooms in high season (which it currently is) and on to the same financial mechanism with which I made the booking.
Quite frankly, this extremely poor experience coupled with the offensive offer made, which incredibly, requires me to spend even more money with Agoda is illegal and I will now raise this with both, the Australian Competition and Consumer Commission, Trivago as well as PayPal.
I find Agoda’s operational performance for this service and also response a disgrace.
Wow ..It seems Agoda have many bad reviews.Its made me suspicious that my hotel booking may not be genuine in Thailand. I tried contacting the hotel direct with no reply from email & similar from phone calls. I then contacted Agoda direct in London. Within 10 minutes they contacted me by email stating they had spoke with the manager & confirmed my booking. Also they provided a different phone no to call the hotel direct .I dont feel the need to do so now. My experience was that they were prompt & efficient
Agoda cannot be trusted as they are dishonest and unethical when it comes to their Free Cancellation Policy which they do not honor. Always keep screen shots of their cancellation policy if and when you do make a booking as proof because they will change it whenever it fits them ie when it’s advantageous to them to dishonestly “steal” your money.
They state that you have until a period to cancel but when you cancel before the expiry of the Free Cancellation period, they will say that you booked a non refundable booking and will refuse to refund you and will say that you are not entitled to any refund and push the blame to the hotel citing that you have booked under a non refundable booking.
BEWARE OF HOW YOU DEAL WITH AGODA!!
I booked a hotel through this company on the 2nd and submitted a cancellation request shortly after. I received an email stating they would contact the hotel to process the request. Three days later, I was emailed that the cancellation was denied.
However, when I logged into my account, the status contradicted those emails. The portal showed the request was submitted on the 3rd and later expired because the hotel was never contacted. In other words, I was told the hotel denied the request, while the system showed no outreach was ever made.
I provided screenshots showing this discrepancy to customer support. Instead of addressing it, they dismissed the issue, later changed the request status, and continued to deny responsibility. Kept stating it's non-refundable but that's not entirely true. Only after I pressed did they offer to call the hotel — well after the refund window had passed.
I documented everything and am still disputing the charge. Based on my experience, I would strongly caution others against using third-party booking sites if you expect transparent or reliable cancellation handling.
Scammers!
Booking 938485926
Didn’t book me the hotel I paid for! Haven’t solved the problem for almost 2 weeks! No refund! No compensation issued! Reached everywhere: on the phone, through the email. Customer service team on the phone does not solve the problem! Misrepresentation on the website! Poor communication!
I mistakenly booked a hotel and got the dates wrong ..I contacted agoda they said it's non refundable as I agreed to the terms...utter ridiculous...not using them anymore
Just had another major issue witb Agoda’s so called Free Cancellation Policy which is utter rubbish and false.
Made a free cancellation booking for a hotel on the 11/11/25 and had until 12/12 to cancel for free. Booking was on book now pay later meaning that Agoda will process the payment to the hotel after the expiration of the free cancellation date which is on 12/12 but was surprised when notification of payment was received from bank that payment was made on the same day 11/11/25 and followed up by an email invoice from Agoda stating that payment has been received/paid.
Tried to cancel booking under the free cancellation policy on the 16/11/25 but was then informed by Agoda customer service that this was not possible as since payment was made, the booking was reverted to follow hotels cancellation policy which stated that any cancellation is subjected to a 96% cancellation charge! And can only be refunded if the hotel operator “approved” the waiver!! Legally by right, in the case of Free Cancellation bookings, any payments can only be effected after the expiry of the free cancellation dates and not before.
I then brought this up with Agoda and was instead asked for prove that my booking was eligible for free cancellation (screenshots) of booking which i didn’t have but a kind customer service rep helped by going thru booking history in their system and sent to me.
Using this I further chatted with Agoda customer service as hotel declined my first request for waiver.
Know how Agoda reps wear you down in their chats? They take their time in answering you and when they are stuck, they either disclaim responsibility for any issue and blame it on the customer and or push the burden of proof to their customers and the best is they will change reps midway thru chats when they can’t logically answer you and then ask you all the same questions that were asked before previously. After a while of changing 4 to 5 different reps over a course of chats and repeating yourself and your questions, it can get awfully frustrating.
My issue has not been resolved yet as Agoda has just, it seems, sent another waiver request to the hotel to “approve” but which I am certain the hotel will decline again.
Anyway if the hotel does decline, I think I’ll just give the hotel the worst review I can make up lol.
So all of you out there who reads this, do always take lots of screenshots of the bullshit Agoda free cancellation policy and be careful.
Quick update - Agoda showed that my free cancellation date was 12/12/24 (note year) and not 12/12/25 so that’s why I can’t get free cancellation.
However does anyone logically think that a free cancellation year can precede a booking year? Cancellation period before even the booking is made!!
Booking made 11/11/25. Well Agoda it seems does as it won’t admit to this, their system glitch.
Anyway you all be careful when dealing with this deceitful, unethical company ya.
Booked a room and within the hour they cancelled and reuploaded the same room for £30, tried to find a resolution with the customer service team but they put the phone down on me and were extremely rude
We were searching for a booking for December 11th to December 14th!! We never requested to book the dates they booked us and they refused to fix the error so we were left with a booking that we did not have time off from work approved for! Their website automatically changed the dates!! Do not use this company! Customer service is TERRIBLE and the company only wants your money then they could care less!
Would give no stars if there was a choice. DO NOT BOOK WITH THESE! Booked my stay with an apartment to then receive an email two hours ago before saying that it had been cancelled. I had called Aldgate apartments and they had said they couldn’t find my booking. I then got another email at 3 pm (check in time) to say that it had been confirmed.
Trying to receive a refund as the money had left my account is impossible. They take you around in circles. Pretend to ring the apartment where you’re staying and don’t actually call them! Have you on the phone for an hour to say no refund!!
Worst place ever!!
If they had 0 stars i would select that!
Very disappointing experience today on Agoda. The deal showed 220AUD but every time i selected it and went to book it, suddenly the deal became unavailable and "someone else" booked it. I go back to the original page and the same deal appears. But it actually isn't available. this is extremely annoying. Clearly the whole point of this website is to draw you in and try to get you to book even though the prices are not accurate. DO NOT USE
Hotels list one price and when you go to book it the price goes up this just happened today In Bangkok I booked a Room at the Rembrant hotel for $85 can. And price changed to$95! This happens quite often!
After paying for the flight ticket on June 30, the ticket canceled on the same day is still not refunded. As a result of contacting and confirming with the Korean Air, I confirmed that my flight ticket was a high class and there was no penalty, and the airline immediately refunded it.
When on earth will Agoda give me back?
Agoda, a fraud who makes consumers angry like this, will have to go out of business even through a boycott. I will inform and promote this fact in a different way
Unacceptable Experience – No Refund Despite Clear Agreement
We had an extremely disappointing experience both with the hotel and with Agoda. The noise levels at the hotel were unbearable - you could literally hear everything from the street and the neighbors, making it impossible to sleep.
Because of this, we decided to leave the hotel early.
The hotel agreed to let us check out and promised a refund for the remaining 3 nights. Agoda confirmed the same. Before we left, the hotel made it clear to us that they had informed the third party Agoda used for the booking that we should receive our refund.
However, we never got our money back. Agoda now claims that the hotel never accepted the refund, which is directly the opposite of what we were told by the hotel. In other words, either the hotel or Agoda is not telling the truth, and we are left without the money we are rightfully owed.
This experience is completely unacceptable, and I am deeply dissatisfied with how both Agoda and the hotel handled the situation. It shows a total lack of accountability and respect for customers.
I have been a loyal Agoda customer for a long time, but I won’t be using them again in the future.
Booked an apartment room for a weekend and never received booking confirmation. I called their hard-as to reach phone number multiple attempts and emailed their customer support to resolve the situation to no avail. Even with the bank charge, dates, name, email and phone number they weren’t able to pull anything from their data bases. Now stuck in a silly chargeback cycle, awaiting a response. I disputed their charge, now they are charging me back because I ‘never reached out to them’ or ‘gave their team time to resolve the issue’. A load of shit.
I had a terrible experience with Agoda. Their advertisement and booking page clearly stated that the hotel reservation could be cancelled for free before August 27. Trusting this, I made the booking.
However, when I tried to cancel within the stated period, the system refused to allow free cancellation and attempted to charge me instead. This is completely misleading and feels like a deliberate trick to lure customers into booking.
Such dishonest practices not only waste customers’ time but also cause financial loss and stress. Transparency and trust are the most basic requirements for a booking platform, and Agoda has failed both.
Based on my experience, I strongly advise everyone not using Agoda to make the bookings
Agado allow you to book rooms already full and left us out of pocket and with nowhere to stay. 30 days later I’m still waiting for my refund
First of all I booked a room for 1 night through LateRooms.com and I was forwarded to a suitable room through Agado and paid a reasonable price of £68. When we arrived at the hotel we were told that there was no free room for us and that we should not have been able to book the room. The owner of the hotel was very helpful and said he would gladly approve us a refund. After calling Agado we were told we would receive a refund within 30 days. This hasn’t happened yet. We were left out of pocket and were unable to make any other reservations due to the fact that our money was not refunded, and still hasn’t been. Latearooms.com should vet their clients better and have a better support team for situations like this
I could not give it zero stars so I gave it one. This website is s SCAM avoid at all costs, when you book a hotel they will send you a notification that they have cancelled your stay and still charge you for it. When you call customer service they will just waste your time even more and not refund you
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