Kelly prince has been a joy to work…
Kelly prince has been a joy to work with. Love the atn product and look forward to getting my new atn Thor 6 thermal scope.
About ATN
Data updated- Website
- atncorp.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 0% (0/11)
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About this business
ATN corp is the US industry leader in high-performance Night Vision and Thermal Imaging optics such as Night Vision Goggles, Binoculars, Rifle Scopes, Thermal Imaging Camera
Is ATN legit?
ATN (atncorp.com) has a 4.6 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being extremely knowledgeable, patient, and genuinely helpful when resolving technical issues over the phone. Consumers highlight that the sales process, purchasing options, and ordering replacement parts are handled quickly and professionally. However, some customers also noted experiencing frustrating product defects or equipment malfunctions that required multiple returns and fixes. Reviewers additionally mentioned that communication can occasionally be slow, with delayed responses or unreturned messages regarding pending repairs. A few people felt quite disappointed and left without a proper solution when trying to navigate these ongoing equipment troubles.
Auto-generated from all reviews of this business. For reference only.What people say
Kelly Helped me
Kelly Helped me, and did great. Made it easy to get an RMA for repair.
Kelly Prince provided great customer…
Kelly Prince provided great customer service as she helped me get an RMA for my Thor5. Just got it back from being repaired today and it works great! Thanks Kelly and ATN team!
Thanks to Kelly Prince for great customer service!
I haven’t always had the best experiences with ATN but today I talked with Kelly Prince and she was very helpful. She was polite, courteous and knowledgeable and she did everything possible to solve my problem. I wish everyone there was like Kelly. It would make dealing with ATN a lot more pleasant.
In need of a small setscrew, customer service was terrific
I have been using my X-Sight 4k Pro for a couple of years but never installed the ABL that I bought at the same time of the scope. I finally took it out and upon install I dropped the small setscrew that holds the ABL tight to the adapter ring. After nearly an hour on the floor I called and on first description Kelly Prince at ATN knew exactly what I needed. Within a couple of minutes had the order set and on the way. One thing to have a good product but with good customer service it takes everything to the next level. I am grateful.
I had issues with my Thor 4 thermal and…
I had issues with my Thor 4 thermal and was in contact multiple times with Kelly Prince. She done a great job and a timely job in helping me in every way I needed. I highly recommend ATN products their customer service is great! Thanks Kelly for the help!
great experience with customer service
My ATN Thor 5 quit on me last night while I was checking out the new update. I reached out to ATN customer service this morning and spoke with Ms. Kelly Prince and she was absolutely kind and willing to help find a solution to get me back up and going. During our conversation she listened to my concerns and answered the questions that I had very promptly. I thank you for taking the time to assist me with the issue that I had and for also helping me get things set up to take care of my scope. Customer service was very wonderful!
Warranty
Called last year to get a scope fixed still under warrenty and no reply back from the guy. Called the company this year to get the claim going and spoke with a Kelly Prince who within an hour or 2 had my shipping label ready
Atn xsight
Great customer service and support.products are very well made at reasonable prices.
Kelly Prince did a great job taking…
Kelly Prince did a great job taking care of my issue. She deserves a real big thank you.08
Fast free replacement of a missing…
Fast free replacement of a missing part. Kelly Prince was knowledgeable, courteous and efficient. Great customer service from ATN again, they have some of the best customer support I have experienced. They stand behind their products and understand the value of reputation.
Excellent professionalism and customer…
Excellent professionalism and customer service. An instant solution to my problem.
Great service
I can’t thank ATN’s Kelly Price enough for taking care of me and getting the parts I needed shipped out same day. The customer service alone makes me a return customer not to mention the quality in their products. The company is an all around quality experience and worth the investment.
Mrs Kelly Prince helped me get a…
Mrs Kelly Prince helped me get a replacement light. Very easy and simple process thanks to her.
Great customer service
I've had two separate issues with my ATN rifle scope, on both those occasions I have had to return this product to atn Europe. From contacting them and getting repairs carried out and returned the customer service is first class, the only reason I didn't give 5 stars is the product male functioning with the same faults on both occasions. All seems good now 🤞
I had a defective 10x42 LRF binoc
I had a defective 10x42 LRF binoc. I couldn't remember where I bought it. I called ATN and talked to Kelly Prince. She reminded me Optics Planet also sells that item. I found the email with receipt from Optics Planet, sent it to her and started the process of RMA return. Got the new replacement a few days ago. Very happy with how Kelly helped me on this matter!!
Kelly Prince Great !!!
Kelly Prince , was very helpful and informative , this made this interaction pleasent and comforting !!!
I've owned 5, this was the first with a real problem.
First, I've owned 5, this is the first one with a significant problem. It took two trips to the shop, with all that entails with shipping and waiting. I was very displeased as they failed to fix the important problem that was resolution. The third time was the charm, they sent me a new scope, and it works every bit as good as an XD should work. Everyone involved in customer service was there to help, responded quickly, and in the end, got me a scope worth what I paid for. It's nice to never have a problem, but it's nice to know that when you do, ATN will stand behind it's fix it or replace it warranty.
Customer Support
Representative Kelly Prince was very responsive to emails and got a replacement part sent to me after I lost it. Great customer service!
KTN customer review
Yea, it was a great experience. I talked with a woman by the name of Kelly Prince a she was professional, knowledgeable, and very helpful. I’ve always liked ATN but I’ve never had to experience their customer service till today. Needless to say, it went flawlessly and I would highly recommend calling or messaging to get your problems fixed. They sent me the parts I needed an now I’m happy.
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