ATN corp is the US industry leader in high-performance Night Vision and Thermal Imaging optics such as Night Vision Goggles, Binoculars, Rifle Scopes, Thermal Imaging Camera
ATN (atncorp.com) has a 4.6 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-28.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being extremely knowledgeable, patient, and genuinely helpful when resolving technical issues over the phone. Consumers highlight that the sales process, purchasing options, and ordering replacement parts are handled quickly and professionally. However, some customers also noted experiencing frustrating product defects or equipment malfunctions that required multiple returns and fixes. Reviewers additionally mentioned that communication can occasionally be slow, with delayed responses or unreturned messages regarding pending repairs. A few people felt quite disappointed and left without a proper solution when trying to navigate these ongoing equipment troubles.
Auto-generated from all reviews of this business. For reference only.I just received a ATN BlazeSeeker Gen 6 on Wednesday and have spent a day and a half trying to get the unit connected to WiFi without success . Called customer service and talked to KELLY PRINCE who was quick to realize the unit was defective and acquired a return authorization !
I had to call in to ATN to get a replacement piece for an item I received broken, and Kelly was a huge help. Super easy get a new one sent out and very knowledgeable. Great company and even better customer service. Thanks for your assistance Kelly!!
I had an issue with an ir850 pro illuminator mount. The screws for the top ring securing the light to the mount would not fit the holes, therefore the light could not be attached to the x-sight 4k pro scope. I explained my situation to the customer service representative Ms. Kelly Prince who asked a few questions, made a few checks and informed me they had a new mount in inventory and would be sending me a new one free of charge as a courtesy. Great customer service from a company that stands behind their product after the sale. Kelly was polite, professional, and genuinely interested in my issue and making it right. Hats off to Kelly and ATN. Highly recommend
I’ve worked with many companies in the optics industry, and my recent experience with ATN was extremely disappointing. I worked with Ross E., and responses took several days. When I finally heard back, I was told they couldn’t help with my issue, and my follow-up question was ignored, leaving me without a solution and a non-functioning product. I am disappointed. For a company selling premium optics, I expected much better customer support. Based on this experience so far, I cannot recommend ATN.
Purchased a scope from AT&t 13 days later still hadn't been shipped at 16 days I call and a cancel the order 3 hours later after I cancel the order they shipped it had to return it then took 3 weeks to get my money back in my bank they are some kind of sorry people customer service and sales do not use
Kelly Prince was VERY helpful, kind, and a pleasure to work with over the phone. The reason I stay with ATN is not only because of their products but, they always take their time with me over the phone until my problem is solved. Their service is outstanding!
I would like to express my gratitude to the salesperson Kelly Prince at ATN. She demonstrated a thorough understanding of the product and was attentive to the issues I encountered, showing a willingness to assist. Thanks to her support, my warranty process proceeded seamlessly without any complications. She promptly generated the RMA for my return and emailed it to me within a matter of minutes. Thank you once more for your assistance and for facilitating a smooth transaction process.
This time was just something else. I hate how good this place is. The Warranty is Unbelievable.
Was nice to actually talk to a real person. Kelly Prince checked a couple things and determined the scope needed to come in for repair. Excellent communication skills. If I have to call back I hope she is still there. She provided the RMA and shipping label while we were still on the phone and verified I had everything I needed.
I explained the issues w/my 4K Pro 3-14x and was immediately offered an illuminator upgrade at no cost. It arrived in short order and although I was skeptical, it completely solved the problem.
Once I explained my problem, Kelly Prince is sending me a different set of rings right away!
A buddy of mine and I noticed the release of Thor6 and decided that we wanted to swap out our thermion 2s for these. We ordered two of the thor6 elites on January 20. ATN said it would be 3 to 4 weeks. Based on that we went ahead and sold our pulsars. We've checked in every week, customer services kept saying no dates but 3-4 weeks from order date. We have a hunt started next Tuesday so we contacted ATN today. Their response was orders will start shipping next week. No explanation on why what we were told numerous times was a lie. No sorry you relied on what we told you. So now I have to go purchase another scope. I understand this is a first world problem and I should have known better than to rely on customer service. This won't happen again and I doubt once I receive it I will keep it. I've been
Kelly Prince was very responsive and able to assist me fully with my request
The representative, Kelly Prince, was extremely patient even though I didn’t have all the information she needed to help me. She just kept asking questions until she had enough information to get my order processed. Most would have told me to call back when I had the correct information. Top tier service!
Great customer service! Kelly Prince was professional and polite helping me with my warranty claim.
ATN customer service is the worse ever. I will never purchase an ATN product again. It took over 2 months to get a return and by then my warranty was out. Horrible... horrible people in customer service. ATN is a junk company with terrible customer service. Iv had three thor 4 scopes and all have had issues. My second scope came back from repairs twice not repaired.. ATN customer service will not response to emails or calls. Poor quality products with horrible customer service.
Was having issues with my scope, called atn customer support and Kelly Prince was great to deal with. Had everything ready for me to send it in to get fixed in a timely manner. If you are having trouble just give them a call.
The wait time was more than acceptable but what made the call was my representative, Kelly Prince. She was courteous, patient, knowledgeable and thorough right from the start and it continued that way for the entirety of the call. Kelly was able to take care of my issue and got me all set within just a few moments. She also helped set up an account for me. She was fantastic!
Kelly Prince was outstanding. She was able to locate the items needed and get my order out right away.
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