Auction Nation

Hit and miss

Item purchased was not as described. I did not accept the item because i bid on coffee creamer and received orange juice. Had to call on 3 separate occasions to ask about the refund.

Used appliances

I won bid on a Ninja appliance that appeared in good condition, but did not show a picture with the lid open. The assistant that brought out my products, brought out a new in box Ninja grill instead of the pot, which I honestly returned to get the right product. The desk attendant was professional & retrieved the correct Ninja pot, which turned out to be extremely used & dirty, containing old food crumbs. Since the pot was listed "as is" they would not refund/cancel my funds. So the lesson is, be very careful about what to bid on, pay attention to the pictures, as if you can't see inside something and there's no box, pass on it! On the up side, most of my bids over the years have been positive!

Second time in two weeks that they…

Second time in two weeks that they couldn't find an item I purchased.

INo inclination to customer service went to the store on Indian School…

I went to the store on Indian School road where they have in store shopping. I purchased $125 worth of products and when I got home realized that I didn't have two of the products I purchased. I chalked that up to my own inattention when leaving. I'll take the hit. I looked where the closest location to my home would be which was in Mesa. Upon arriving at the store in Mesa there was a sign saying that they no longer offer in store shopping. I went in to the store and explained the situation informing them that I was not there to shop only to repurchase the items that I didn't get when I purchased them the first time. I spoke with the kid at the front desk to no avail. I asked to speak to his manager who he was on the phone with and again no avail. They were not interested in any type of customer service in rectifying the problem that I had at the their other store. They made it clear by their attitude that they didn't want to help me in any way at all. If I could have given them a negative star review I would have. Looks like they're only out to make a fast buck. They definitely don't care about their customers or rectifying any mistakes made prior to them closing the in store shopping.

All the parts where missing. Keys dead bolt

All the parts where missing

50% of the items I buy do not work.

Brand new stuff for way less

Everthing I have ever bought at the west valley auction has been Brand new items that worked as they should I just scored some lamps that were over 200 each for 50.00 for the pair and they are beautiful we're in an unopened brand new new box How can you beat that ???

List locations on favorites page

Overall A.N. is good. However, there is a major improvement that could be made. Once you save something to your favorites you should be able to see the location of the auction without going into the item. The location should be listed right on the listing in your favorites.

Very fun and easy to use.

I purchase items from you guys all the time. I love this site. Some problems between mobile internet programs like google chrome, but other than that you guys are doing awesome.

They are friendly helpful Pretty quick or getting my stuff

Yes They're doing well They are friendly and helpful And I get my parts In timely Manner

Still waiting on my refund

Poor business practice

When I am item as sold as is yet the auction picture does not identify a major problem that would have stopped anyone from bidding on it and will not refund. Extremely poor business practice.

I was winning the bid on shop vac and…

I was winning the bid on shop vac and auction nation sudden change end bid from Nov 6th to Nov 9th and refused to reward me that shop for false bidding...very disappointing 😞 No wonder auction nation was lawsuit in the past. This must stop. Brian

I bid usually at 3 different locations.

I bid usually at 3 different locations. 1. University/Alma school Mesa. Everyone is very friendly and get my items very quickly. 2. Ultimate Tempe 48th/ Southern. Owners Justin and Jason run a really awesome team. very friendly, get my items very quickly. Always willing to help load. 3. E.Phx Washington st/32nd Friendly staff. usually have to wait for items. Manager Delia is on top of everything and everyone. Building is too cold in winter and tooo hot in summer.

They really need to check what they are…

They really need to check what they are selling better. I bought a soundbar with no cables or powersupply. An Artist easel with no screws.. You can do much better. And it takes 30-45 minutes to pick up anything.

ExCS

I like the deals and the very nice customer service

Long wait time after check-in.

Long wait time after check-in. Joey is alway polite. The place is always clean.

The wait time when picking up the item…

The wait time when picking up the item is ridiculous. Staff stocking shelf’s and walking around instead of helping get customer items.

The wait is to long I don't think I…

The wait is to long I don't think I will purchase again I waited 1 30 min they need more help in their

Today I wasted time

Today I wasted time, gas, and effort. One of the items that I purchased was missing. It is frustrating to make the journey to pick up auctioned items just to find out they are missing. It happens more often than I could imagine. There ought to be, at a bare minimum, a compensation for gas whenever this happens.