Beautiful rug
Very quick delivery. Beautiful high quality product. Colours true to internet photo. Will buy from them again.
About benisouk.com
Data updated- Website
- benisouk.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 31 reviews
- Replies to negative
- 35% (7/20)
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About this business
At Benisouk, we bring the timeless art of Moroccan craftsmanship to homes worldwide. Focused on authenticity, our collection includes handcrafted rugs, brass lighting, dinnerware, and more, all made by skilled artisans from the Atlas Mountains of Morocco. Each piece tells a story, carefully crafted using traditional methods passed down through generations. Our mission is to celebrate Moroccan heritage while offering unique, high-quality products that add beauty and warmth to every space.We believe in the beauty of preserving Moroccan heritage while offering functional, high-quality products that elevate any space. From vibrant rugs that add warmth to your living room to unique ceramics that celebrate Moroccan artistry, every item in our collection is a testament to the passion and skill of its maker.As we continue to grow, we are proud to share these beautiful traditions with our global community, offering not just decor, but a connection to the rich history of Morocco. With Benisouk, you’re not just purchasing a piece for your home — you’re embracing a story of craftsmanship and culture.
Written by the business, not verified by us.Is benisouk.com legit?
benisouk.com (benisouk.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 78% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 35% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-24.
What reviewers say
AI generatedReviewers had a great experience with this company, expressing deep satisfaction and joy with their purchases. Customers frequently praise the stunning designs, rich colors, and exceptional quality of the handcrafted rugs that arrive at their homes. Many people note that these decorative pieces are wonderfully soft, comfortable to walk on, and add an elegant touch to living spaces. However, some customers also noted that shipping took significantly longer than initially expected, resulting in prolonged delivery times and sparse tracking updates. A few individuals additionally mentioned that the items experienced noticeable shedding and required extra care during the first few weeks of regular use.
Auto-generated from all reviews of this business. For reference only.What people say
Gorgeous authentic rug
I wanted a rug for my new home in the sitting room. I decided to purchase from Benisouk as it was easy to purchase from them. I could filter by size and colour which were both important to me. I ordered the rug online and it arrived in approximately 10 days (can't recall exactly). The rug is even better than I'd hoped and it's absolutely perfect in my new home.
We love our new rug
We love our new rug. It is plush and exactly what we were looking for.
Good communication and I love my rug :)
love our rug
love our rug, its so unique! perfect size for the space, exactly as pictured.
Amazing luxurious rug
Rug was made, shipped and delivered ahead of schedule. The rug we ordered (Moroccan wool shag) is absolutely beautiful. It is thicker and more comfortable than I could have hoped for. It has transformed our house for the better.
The Carpet was Beyond expectations
The Carpet was Beyond expectations. Everyone who sees our living room comments.
Friendly and knowledgeable
Spoke with the trade consultants there and they were able to clarify what I would receive when I ordered sample(s) of two rugs. Only knock is that they charge $20 for a sample. The color samples were good and came in a cute little bag. Authentic Moroccan rugs.
Great experience
Fast shipping, great quality! Very good customer service.
Great carpets
Great carpets! We bought 6 of them!
I have always wanted a moroccan rug and…
I have always wanted a moroccan rug and was not sure about buying one online I asked a few questions and was replied to soon after. I got the rug and was more than satisfied! The rug exceeded expectations it is truly amazing and the quality is also perfect.
Absolutely terrible experience
Absolutely terrible experience. The vintage rug looks nothing like the photos. Plus customer service is extremely slow!
A Disappointing Purchase
We had previously bought a rug from Benisouk and were delighted with it. Then we made the mistake of buying what turned out to be a 'custom' rug. We waited quite a long time for it to arrive and when it did, it was a different color than what was on the web site. On the web site, it looked deep, earth red. When it arrived, it was more of an oxblood, brown/red. Not what we were expecting. We called but no answer, so we wrote and someone called back. We explained the problem and said, instead of a refund, we would gladly exchange it for something different. We would pay to have it shipped back. The woman said she would check with the boss and get back to us on the coming Friday, but never did. We wrote again to ask how we could work something out, but no response. So, there we are, with a rug we paid 500.00 for and now have to try to sell it at a loss on Craigslist. My advice: Only buy rugs that are in stock, don't mess with the 'custom' rugs, because, if it's not what you expected, you're stuck with it. A sad state of affairs. Of course, we won't be buying any more rugs from Benisouk.
Absolute garbage
Absolute garbage. I bought three rugs from them and had to throw out 2 of them. Was infested with wool eating moth eggs. DO NOT BUY. when I called to complain they said they are not responsible it must be something from our house. Response to a reply from Benisouk, They mention that I got in touch with them on August of 2024. This is patent lie by them. This happened in less than 2 years from purchase. I may have posted my review at ton August 20,2024 but I let them know about the issue about year ago.
Reply from benisouk.com2024-10-01
Hello Ramin, Thank you for sharing your feedback, and we’re truly sorry to hear about the issues you’ve experienced. We would like to clarify a few points regarding your purchase. We received your complaint on 01/05/2024, but your order was placed in December 2021, nearly two years before the complaint. During this long period, we cannot verify how the rugs were stored or handled, which can significantly impact their condition. Given the time that has elapsed, we cannot be held responsible for issues arising after such an extended duration, including any pest infestations. At Benisouk, we take quality control seriously, and all our rugs are inspected before shipping to ensure they meet our high standards. We encourage all customers to maintain proper storage conditions to preserve the quality of their rugs over time. We appreciate your understanding. Best regards, The Benisouk Team
Very deceptive regarding their returns…
Very deceptive regarding their returns policy. We were quoted over $1,000 to return one rug!
Reply from benisouk.com2024-10-01
Hello Nicola, Thank you for taking the time to share your feedback. We’re genuinely sorry for any frustration caused by the return process. International shipping fees can be quite high, and unfortunately, this is something beyond our control. The cost we quoted reflects the same rates we cover when offering free shipping to our customers, and we understand how these fees can be discouraging when it comes to returns. We are actively exploring alternative solutions to reduce these costs, but we are currently limited by the carrier options available. Our goal is to always provide clear information upfront to avoid such situations. We encourage customers to reach out to us if they have any questions about shipping fees, returns, or product details, so we can help ensure there are no surprises. We truly value your business and hope to assist you in the future with any concerns you may have. Please don’t hesitate to contact our customer service team if you need further assistance. Best regards, The Benisouk Team
Modern, boho and designer all at once.
I'm so happy with my rug. It's beautiful, and feels authentically hand made, and it's nice and soft, allowing us all to lounger in it. It definitely adds some style to my lounger room as a feature object. And it arrived surprisingly quickly.
I purchased a vintage Moroccan rug from…
I purchased a vintage Moroccan rug from Benisouk. The item arrived within a week using a tracked mail service. It was rolled and vacuum packed to reduce size; one shake and it was ready for use and exactly as it appeared on the website. These are beautiful, quality rugs, you can purchase with confidence!
Great rugs, custom orders a plus!
I have purchased two rugs from Benisouk, and I absolutely love both of them! Their collection of Moroccan rugs is stunning, with a wide variety of great designs featuring bold prints and vibrant colors. Each rug adds so much personality to any space, making it truly unique. One of the standout features of Benisouk is their ability to offer custom orders for custom sizing. Living in an NYC apartment, where room sizes often don't conform to standard dimensions, this service has been incredibly helpful. The quality of the rugs is exceptional, and the custom sizing ensures a perfect fit every time. Overall, I highly recommend Benisouk for anyone looking to add a touch of Moroccan flair to their home. The beautiful designs, rich colors, and custom sizing options make them a top choice for any space.
This is a terrible company
This is a terrible company . I ordered a custom rug ( which i know is non returnable ) but it arrived so so dirty and smelling so terribly we could not have it in the house . I wrote to the company and they told me to take it to the dry cleaners. What !! A new rug and now i am having to pay to have it cleaned . It was also 8 inches smaller than what i ordered . I wrote repeatedly asking them to make the situation right which they refused to do . After telling me there was nothing they would do they ever responded again. We are not even able to sell this rug used because of the smell ! No one will buy it . DO NOT BUY FROM THIS COMPANY !!
Terrible customer service, no responses, and rug did not look like photos
The rug we bought arrived and looked dirty and didn't match the colors we saw online. (I'm on a very high resolution apple monitor so that could not be the issue). We sent the rug back within their "7 day exchange period" which doesn't make any sense because we rushed the rug back, which was quite expensive, and they didn't email to say it was delivered until 2 weeks after the actual date of delivery. We tried to email several times with no response. We tried calling as well, but no one ever picks up the phone or returns voicemail messages. They took 20% off the refund for "restocking", which was stated, but i don't think should be taken if the rug didn't match the description/photos. I would never buy from them again. Terrible customer service.
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