Love getting samples of new products…
Love getting samples of new products every month. Fun to be able to pick the samples you would like to try!
About Birchbox
Data updated- Website
- birchbox.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 63% (5/8)
Do you own Birchbox? Claim this profile for free and start replying to reviews.
About this business
Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
Written by the business, not verified by us.Is Birchbox legit?
Birchbox (birchbox.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 77% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 63% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention how much they enjoy being able to easily customize their monthly beauty boxes and discover exciting new items tailored to their personal preferences. Subscribers truly appreciate the helpful product descriptions provided on the website and the fantastic opportunity to test samples before buying larger sizes. However, some people mentioned receiving duplicate items, getting old products, or not receiving the exact items they originally selected for their monthly packages. Consumers also noted occasional delays in shipping times and finding dried out or unusable samples inside their boxes.
Auto-generated from all reviews of this business. For reference only.What people say
I like to try new products and see how…
I like to try new products and see how they work with my hair and skin.
Please cancel my subscription.
Please cancel my subscription. thank you, Lily Klauer
I always love everything!
I have had Birch Box for a while
I have had Birch Box for a while. I enjoy the samples, especially for skin care for by 60 something face. I also like the hair masks. The brands are good and a few are great. Your price has gone up so I especially watch for luxury size products that match my age and needs. Sometimes when I order the good stuff it is out of stock but what can you do? That’s all. It’s still fun to belong.
Perfect
Perfect. Product siza great products
For the most part everything is…
For the most part everything is excellent. Sometimes I find the choices redundant. My last 2 boxes were great. A lot of great things to pick from. This last box that’s coming in May, I didn’t find the choices to be that great.
Overall I have loved this subscription…
Overall I have loved this subscription but my last 2 boxes in a row have been lost or returned and nothing was proactively done to make it right. If it happens a 3rd time I will cancel my subscription.
Reply from Birchbox2026-05-20
Thank you so much for your review! We’re so happy to hear you’ve been enjoying your subscription overall, though we’re sorry to hear that some of your packages were lost in transit. While we’re unfortunately not automatically notified by shipping carriers when a package does not arrive successfully, our team is always here to help if any issue comes up. We’re glad to see you were able to connect with our support team and that a replacement order was sent out right away. Should you ever need assistance in the future, please don’t hesitate to reach out to us at [email protected]. We’ll always do our best to make things right. xo, Birchbox
Get your shit together
Great products !
Love trying the new products
Love trying the new products. Would like a few more choices though.
Good quality products
Great selection and value
Like the full size product additions. There have been issues twice with customization on the company’s site but overall a great experience.
Always such a fun package to open
Always such a fun package to open. With new things to try!
Every thing
I did not get a chance to customize box.
Reply from Birchbox2026-05-20
Thank you for your feedback! While customization is always open from the 1st through the 5th of each month, if you ever happen to miss the customization window, please feel free to reach out to our team as soon as possible at [email protected]. If your box has not yet entered the fulfillment process, we’re always happy to see what we can do to help accommodate your selections. xo, Birchbox
I look forward to receiving the box…
I look forward to receiving the box every every month. It is a lot of fun and great value. I have found a lot of really good product products through it.
I love the surprises in each box!
The pricing is a bit expensive
The pricing is a bit expensive, also, it never caters to what I ask for....i ask for fragrances, lip products and I always end up with hair products in my box instead of what I asked for,
Reply from Birchbox2026-05-20
Thank you so much for taking the time to share your feedback, as it will be shared! We did want to mention that each month you’ll have the opportunity to customize your box so you can select products that best match your preferences. While your beauty profile helps guide recommendations, part of the Birchbox experience is also discovering new products and stepping a little outside your usual routine. We love introducing members to exciting alternatives and new favorites they may not have otherwise tried! That’s why we always encourage customization each month to help ensure your box includes the products you’re most excited to receive. xo, Birchbox
Customer service is great
Customer service is great. I received a response quickly and everything was resolved.
VINEVIDA
DRMTLGY
KilgourMD
Lovi
Rejuva Fresh
Blissy
Planet Beauty
Ayla