BLUETTI is making all-in-one solutions of solar power more accessible to everyone living at home or going off grid. We're dedicated to making our world a better place by creating an exceptional green experience.
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Is Bluetti United Kingdom legit?
Bluetti United Kingdom (bluettipower.co.uk) has a 3.8 out of 5 rating on OK.one, based on 349 user reviews collected here. It is listed under Utilities and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 1% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the portable power stations are extremely reliable, making them perfect for camping trips, off-grid caravanning, and dependable home backup during unexpected power outages. Buyers also appreciate the exceptionally fast delivery service and the sturdy, well-built design of the equipment.
Some reviewers were not happy with customer service, pointing out unhelpful communication, long delays when waiting for replacement parts or missing items, and difficulties in getting timely updates. A few other people also felt frustrated by slow response times and uncoordinated support when trying to resolve technical faults.
Auto-generated from all reviews of this business. For reference only.
Bought it for the campervan. I needed something big to power my 240v appliances, mainly fridge. Really happy so far. Fridge has been on for 18 hours (65w when the compressor is running)and it's only taken 30% of the battery. Looking forward to trying other items.
The unit is quite a lump but saves on all the extra wiring. My only complaint would be why do all the boxes not come with the same courier service. I received the power station first then 4 hours later the hub and the 12v via another courier.All in all upto now very happy.
My V2 elite arrived today so very swift dispatch but after researching several of the brand and seeing that they come with everything ready to go after looking at the 180 that has all the leads you would require I settled for the V2 but only to find after purchase that the V2 has no DC cable included and that being the main cable I require allowing me to charge the unit while away with my camper (so that's put a stop to this weekend) and after going back to Bluetti find out that they don't have them in stock so untill this can be resolved I am unable to use the unit as it was
purchased for so at this time unable to leave a positive review
Customer service absolutely abysmal do not answer emails phone calls just keep repeating their selves and not any help. This is to purchase an item dread to think if there’s a problem with the unit how poor the backup is going to be.
The AC180 itself was a good product, however when the DC output socket came loose in the housing (I understand that occassionally these things do happen) and I sent my item back for replacement, it all went wrong. Customer service are seemingly unlinked to their warehouse and I keep just being told to be patient and that it's "with the warehouse". Customer service don't actually have a number I can call. They will not give me a delivery date or confirm sending. I am going away imminently and have lost all hope that my replacement will arrive in time for my trip. VERY dissappointed.
I bought my bluetti ac180 for a camping trip i and needed solar power.I barely used the unit and found that the dc input did not work .
I contacted bluetti through various ways facebook,email etc.the support squad assured me they would help so i could use my ac180 on my trip.due to the slow response by support i could not use my ac180 on my trip and feel i wasted £500.
I still dont have the unit repaired even though i have provided the details requested for repair.
I have lost faith in bluetti ,they seem happy to sell and push new products but contacting tech support is long winded.
Purchased a refurbished product. It's supposed to go through all these checks to make sure it's working etc. It arrived faulty. It's a shame as now I'll never buy anything from them again.
5 days since I sent the last email to customer service. No response. Very poor service. This is about a free gift that was sent separately to the £900 power station (which I received). I really hope nothing goes wrong with the power station as Bluetti’s customer service is terrible.
Difficult to trace late deliveries. Making contact with anyone in Customer Services was very difficult. But looking forward to using the products now that they have arrived.
So far not impressed. Spent my £899 for an Elite V2 200. Tracking on Bluetti’s emails to say order fulfilled leads to bluetti.au. A UK order links to the Australian site? The order number when tracked then leads to an error message. Meanwhile DPD has said they have the package and have been saying that for 48 hours. I am sure the power station will come but Bluetti, you need to sort out your web architecture badly. It’s a mess. Meantime, no idea when my product will arrive.
Beware people there products maybe good but there customer service is despicable. Ordered a new lead, paid for it 5 weeks ago. Been waiting for a delivery then received email they are going to cancel request. So don’t buy these go for the Delta products, cos if something goes wrong, I doubt you will get far with these. Be warned
I asked to cancel my order (nearly £800) 1 minute after i made it as i made it by accident which is easily done on shopay. Emailed them a few times and no response. It has obviously been sent in that time. I also called them and it was a very unprofessional experience. Still not heard from them days later. Will refuse the delivery and won't be purchasing again.
BLUETTI AC200P - Used twice, now bricked and doesn't work. Customer service stated they'll repair or replace under warranty, but just keep passing me between different emails with no actual action being taken. Abysmal waste of money, avoid.
I purchased the X20 and this has been a game changer for me. Working on the go keeping my laptop charged and running. Fantastic addition to my BLUETTI fleet.
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