Browpro (browpro.co) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently praise the dedicated support team and staff for being extremely polite, understanding, and resolving issues quickly when ordering mistakes happen. Many consumers find the eyebrow products very easy to use and truly appreciate the efficient handling of replacements and friendly communication.
Some reviewers were not happy with unexpected extra charges, hidden fees, or automatically added subscriptions during the digital checkout process. A few other people also felt that the overall product quality did not match the advertisements or that items arrived in the wrong color and shape.
Auto-generated from all reviews of this business. For reference only.
I had no problem with replacing my brown. It was delivered damaged and customer service was right on it. I definitely would recommend this company and buy again!😊
Reply from Browpro2026-07-19
Thank you so much for your wonderful review!
We're delighted to hear that our customer service team was able to quickly assist you with replacing your damaged BrowPro.
We truly appreciate your recommendation and your trust in our brand. Thank you for choosing BrowPro—we look forward to serving you again!
I ordered brow pro and they tried to say I joined club when ordered 1 set. i found this out by looking at my bank statements and I see the past 5 months they have taken $31.63 out of my account. I have been back n forth for 2 weeks now about refunding me my money. They are trying to give me 50% back which is bullshit. Why would I allow that. Im not gonna just give you 50% when you shouldn't of taken it out of my acct. Do you actually think I was just gonna give you the money every month just to give it to you. Well I dont have money like that. Worst customer service . And by looking at the reviews I see I'm not the only person they have done this to..😡😡
Reply from Browpro2026-07-19
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience this situation has caused.
After reviewing your account and communicating with you via email, we were able to reach a resolution regarding your concerns. As agreed, we processed a refund covering **four months of VIP membership charges**, and your VIP membership has been canceled to prevent any future recurring charges.
We understand your concerns and appreciate you giving us the opportunity to work with you toward a resolution. Customer satisfaction is important to us, and we regret that your experience did not meet your expectations.
If you have any additional questions or require further assistance, please don't hesitate to contact us.
I got confused with my order, and order too many items by mistake, Brow pro were very quick to respond, and the case was sorted very quickly, thank you Browpro
Reply from Browpro2026-07-19
Thank you for taking the time to share your experience and for choosing BrowPro. We truly appreciate your kind words and support, and we look forward to serving you again!
I highly recommend their products BrowPro. They are amazing. It's exactly what they advertised. I ordered dark brown and so happy with the results of the colour and the shape. Try it guys and you won't regret it. I don't know them but they are amazing people. They will look after you if you have problems with your order. They are happy to fix it for you. Highly recommended 👌 👍
Reply from Browpro2026-07-19
Thank you so much for your wonderful review and recommendation!
Your kind words and recommendation mean a great deal to us. Thank you for choosing BrowPro and for taking the time to share your experience—we truly appreciate your support!
The mistake was my fault. Obviously I tapped the wrong items, but Leah was right there when I figured out I had messed up. Leah graciously got it straightened out to our mutual satisfaction. Very nice and friendly, quick response. Thank you again for being so kind and understanding. Sharon W
Reply from Browpro2026-07-09
Thank you so much for your wonderful feedback, Sharon!
We’re delighted to hear that Leah was able to quickly step in and help resolve the ordering mistake to your satisfaction. Providing friendly, understanding, and prompt support is exactly what we strive for.
We’ll be sure to share your kind words with Leah—she’ll be thrilled to know her kindness and dedication made such a positive impact on your experience.
Thank you for choosing BrowPro and for taking the time to share your experience. We truly appreciate your support!
Had a problem with my order in the beginning. I contacted customer service and they resolved the problem immediately. I was extremely satisfied with the resolution.
Reply from Browpro2026-07-09
Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing us, and we look forward to serving you again!
What wonderful customer service experience i had with the Brow Pro team Anna they tried everything to sort out a mess i made and I got a refund as well . Thanks Brow Pro Team Anna 😊
Reply from Browpro2026-07-09
We’ll be sure to share your kind words with Anna—she’ll be thrilled to know her efforts made such a positive impact.
Thank you for choosing BrowPro and for taking the time to share your experience. We truly appreciate your support!
I heard straight back from my email,Claire was very understanding of the situation and my money was returned without hesitation.
Thank you BrowPro
Reply from Browpro2026-07-09
We’ll be sure to share your kind words with Claire—she’ll be so happy to know that her support made such a positive difference.
Thank you for choosing BrowPro and for taking the time to share your experience. We truly appreciate your support!
They were willing to work with me to resolve a mistake I made when ordering .
I appreciate the communication and their efforts at making my transition smooth.
Reply from Browpro2026-07-09
Providing clear communication and helpful support is always our goal, so it’s wonderful to know you appreciated our efforts.
Thank you for taking the time to share your experience. We truly appreciate your support!
My query regarding monthly payments, which I accidentally signed up for, was dealt with very quickly. Much to my relief.
Reply from Browpro2026-07-09
Providing prompt, helpful service is always our goal, and we’re glad we could assist you.
Thank you for taking the time to share your experience. We truly appreciate your support!
Well you guys always answered my questions every time I ask questions by email you were very attentive to my needs I appreciate that Right now financially I can't make payments that's why I canceled the membership but maybe someday I'll order something else but thank you for being so attentive to all my questions and answering them in a very timely manner Thank you and good luck in your business Olga. ☺️
Reply from Browpro2026-07-09
Thank you so much for your kind and thoughtful feedback, Olga!
We’re truly grateful for your kind words and are delighted to hear that our team was able to answer your questions promptly and provide the attentive support you deserved.
We completely understand your decision to cancel your membership, and we appreciate you giving us the opportunity to assist you. Should you decide to shop with us again in the future, we’ll be here and happy to help.
Thank you again for your support and your warm wishes. We wish you all the very best, and we hope to serve you again someday!
Very disappointed in their product. I tried several times to apply with poor results. Contacts company and only offered 30 percent back for my refund or I would have to pay for shipping for a return. The shipping cost almost as much as the product. Would never buy from them again.
Reply from Browpro2026-07-09
Thank you for sharing your feedback. We’re sorry to hear that the product did not meet your expectations.
We understand how disappointing it can be when a product doesn't perform as expected. After reviewing your case, we can confirm that we worked with you to reach a mutually agreed resolution. A total refund of **55%** of your purchase was issued, which you accepted in exchange for keeping the product and avoiding the inconvenience and cost of returning it.
While we're glad we were able to find a resolution, we regret that your overall experience fell short of your expectations. Your feedback is valuable to us, and we appreciate you taking the time to share it.
If there is anything further we can assist you with, please don't hesitate to reach out.
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re enjoying the product and found it easy to use and economical.
Your support means so much to us, and we truly appreciate you taking the time to share your experience. Thank you for choosing us!
I made a mistake and clicked on expedited shipping which was going to cost me another few $$$. I got in touch with customer service - Sophia was really easy to talk to and she sorted out my problem quickly! I really appreciate that and I truly appreciate great customer service! Oh! And my Simone BrowPro?! Perfect! I’m a customer for life!
Reply from Browpro2026-06-28
Thank you so much for your wonderful feedback!
We’ll be sure to share your kind words with Sophia—she’ll be thrilled to know her support made such a difference.
It’s even better to hear that you’re loving your BrowPro! Knowing you’re a customer for life truly means the world to us.
Thank you for your support and for taking the time to share your experience!
I had an issue re being charged for expedited delivery which I hadn't asked for, but Khloe was very helpful and fast in resolving the issue and a refund has been given. I've yet to receive the product, but am looking forward to trying it. So far very professional company, would recommend.
Reply from Browpro2026-06-28
Thank you so much for your kind feedback!
We’ll be sure to share your kind words with Khloe. We hope you receive your order soon and that you love the product!
Thank you for your recommendation and for choosing us. We truly appreciate your support!
Great customer service! Leah responded to me right away. I in advertently checked fast shipping, which I did not want as I'm a senior and on a budget. Leah told me my money would be refunded and it was with no hassle, unlike other places on the web. Great product with greater customer service. Don't be afraid to order!
Reply from Browpro2026-06-28
Thank you so much for your wonderful feedback!
We’ll be sure to share your kind words with Leah—she’ll be thrilled to know her support made such a positive difference.
It’s also wonderful to hear that you’re enjoying the product and had such a positive overall experience. Thank you for your recommendation and for choosing us. We truly appreciate your support!
I ordered from an advert. The price stated 8.99 i obviously didnt read all the small print because when the order went through it was over £50.
I emailed straight away and was answered by a lovely lady called Sadie. She understood my error and offered a discount which i kindly refused within 3 days my money was back in my account.
Reply from Browpro2026-06-28
Thank you so much for sharing your experience!
We’ll be sure to share your kind words with Sadie—she’ll be thrilled to know her support made such a positive impression.
Thank you for your feedback and for giving us the opportunity to assist you!
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