She was great and refunded my money…
She was great and refunded my money asap.
Reply from Browpro2026-08-22
Thanks for sharing your experience with us!
About Browpro
Data updated- Website
- browpro.co
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (19/19)
Do you own Browpro? Claim this profile for free and start replying to reviews.
Is Browpro legit?
Browpro (browpro.co) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Customers frequently praise the dedicated support team and staff for being extremely polite, understanding, and resolving issues quickly when ordering mistakes happen. Many consumers find the eyebrow products very easy to use and truly appreciate the efficient handling of replacements and friendly communication. Some reviewers were not happy with unexpected extra charges, hidden fees, or automatically added subscriptions during the digital checkout process. A few other people also felt that the overall product quality did not match the advertisements or that items arrived in the wrong color and shape.
Auto-generated from all reviews of this business. For reference only.What people say
Refund
Ordered wrong and Tiffany right away corrected my error.
Reply from Browpro2026-08-22
It's great to know that Tiffany resolved your concern! Thanks for sharing your experience with us :)
customer service is fast to resolve…
customer service is fast to resolve problems.
Reply from Browpro2026-08-22
Thank you for your kind feedback! We're glad to hear that our customer service team was able to resolve your concerns quickly and efficiently. Providing prompt and helpful support is something we truly value. We appreciate you taking the time to share your experience and thank you for choosing us!
Excellent Customer Service
These folks have great customer service. I ordered the wrong shade and they replaced it in no time, without me having to send the pervious one back. Very generous and hassle free.
Reply from Browpro2026-08-22
We truly appreciate your kind words about our service. Thank you also for choosing us and for taking the time to share your experience
Great customer service
Great customer service! Tiffany helped me in such a kind and friendly way. She made sure I was well taken care of!
Reply from Browpro2026-08-22
We'll be sure to share your kind words with Tiffany. Thank you for taking the time to recognize her and for choosing us—we truly appreciate your support!
I made big mistake ordered and paid for…
I made big mistake ordered and paid for more than one item , the company understood what happened and very quickly arranged credit back. I was worried but gentleman from company e mailed me every step of the way Thanks to him I stopped worrying
Reply from Browpro2026-08-22
Thank you so much for sharing your experience! We're glad our team was able to understand what happened, arrange the refund quickly, and keep you updated throughout the process. We know unexpected order issues can be stressful, so it's wonderful to know that the regular communication helped put your mind at ease. Have a great day!
Well first off I ordered one and they…
Well first off I ordered one and they sent me 3 and charged me for them. Customer service will only refund me a portion of the extra 2 that I did not order. Tried product not really happy with results now I am paying 58.00 for them. Use a pencil lol
Reply from Browpro2026-08-22
We're sorry to know that your experience was disappointing. We understand how frustrating it must be to receive and be charged for additional items you didn't intend to order, especially when the product itself didn't meet your expectations. We'd like the opportunity to review your order and the resolution provided by our Customer Service team. Please provide your **order number or the email address associated with your purchase** so we can look into the details and see how we can further assist you. Thank you for bringing this to our attention.
I was charged for extra items that I…
I was charged for extra items that I did not order or agree to.I sent the entire purchase back 9 days ago via Canada Post,received an email today stating they can't find my return.I feel like I'm getting the runaround,I'm a senior on a pension,can't afford to lose $103.(CDN) I'm not a happy customer
Reply from Browpro2026-08-09
We're sorry for the frustration this situation has caused, and we understand your concern regarding the $103 CAD charge. We were unable to validate the return because we did not receive proof of return or tracking information confirming how many items were sent back and where the package was returned. However, we understand your circumstances and did not want this matter to leave you out of pocket. As a courtesy, we have processed a refund for your order. We hope this helps resolve the matter and demonstrates our commitment to taking care of our customers. Have a great day! UPDATE 8/22/26: Full refund already processed on 8/9
I initially had issues with my orders…
I initially had issues with my orders which I was not happy with but customer services restored my faith in getting refunds. The clerk from the CS team dealt with my issue with confidence and respect. My refunds were dispatched and received quickly.
Reply from Browpro2026-08-09
Thank you for sharing your honest feedback. We're sorry that your initial experience with your orders was disappointing, but we're very pleased to hear that our customer service team was able to restore your confidence. Thank you for giving us the chance to assist you and for sharing your experience.
Very professional
Very professional, and polite and quick to reply
Reply from Browpro2026-08-09
Thanks for your feedback :)
I liked the product
I liked the product. But as i do not use it every day it last me some time. This is why i dont need to order regulary.
Reply from Browpro2026-08-09
Thank you for your support and for giving our product a try. We look forward to serving you whenever you're ready for your next order!
Better than expected!
In a word Khloe! I was skeptical at first with some of the charges. But Khloe straightened it all out for me. I received a quick refund. I was hesitant to try the Brow Stamps, but when I did WOW! Easy, natural looking brows. I am 78 years old and my brows are thin to say the least. The first time I tryed them, I expected to have to wash off and have several trial runs, but nope went on so easy I used some of the tips Khloe gave me about start out lightly and use a setting mist. Don't be scared off by negative comments.
Reply from Browpro2026-08-09
Thank you so much for sharing your wonderful experience! We'll definitely pass along your kind words—she'll be delighted to know her guidance made such a difference. And we're so happy to hear how much you love the Brow Stamps! It sounds like Khloe's tips about applying lightly and using a setting mist helped you get the natural look you wanted. Thank you for giving BrowPro a try despite your initial hesitation, and for sharing your honest experience with others. Your recommendation means so much to us! 💕
Excellent service.would buy from this…
Excellent service.would buy from this company again it's a trusted site 5 stars.
Reply from Browpro2026-08-09
Thank you so much for your 5-star review! We truly appreciate your support and look forward to welcoming you back for your next purchase! ⭐⭐⭐⭐⭐
Actions speak louder than words
On the negative side I didn’t like that I was sent and charged for items I didn’t purchase but on the positive side you were prompt with the refund! It’s actions like that will keep purchasing things in the future!
Reply from Browpro2026-08-01
Thank you for taking the time to share your honest feedback. Your understanding and willingness to shop with us again mean a great deal. We truly appreciate the opportunity to make things right and are grateful for your continued trust and support. Thank you for choosing us—we look forward to serving you again!
Loved it…
The product was easy to use an looked great on
Reply from Browpro2026-08-01
Thanks so much for your feedback!
I ordered the wrong shape of eyebrow…
I ordered the wrong shape of eyebrow stamp for myself. I emailed to see how I could exchange or return the product. Browpro answered me promptly, even though my request was over a weekend. They offered to refund 30% of my cost for the two packages I ordered and I could keep the product. I knew I was going to reorder the correct Brow shape, so it was cost effective and time effective for me, not having to return the products. I will eventually use all of the powder product anyway. They were very good with communications. The product itself is a small miracle. The light brown goes perfectly with my auburn red hair. The powder is very silky and it covers well. I've gone from no eyebrows to beautiful silky eyebrows. Thank you.
Reply from Browpro2026-08-01
Thank you so much for your thoughtful review! It's also wonderful to know that you found our communication helpful throughout the process. Providing responsive and customer-focused support is always our goal. Thank you for choosing BrowPro and for taking the time to share your experience. We look forward to serving you again!
I highly recommend this product Brow…
I highly recommend this product Brow Pro specially to women with thinning eyebrows. This company understands & considerate my needs to improve how I look 😄
Reply from Browpro2026-08-01
Thank you so much for your wonderful review! We're also delighted that you felt supported by our team. Providing caring service and quality products is always our priority. Thank you for your recommendation and for choosing BrowPro. We truly appreciate your support! 😊
I ordered Browpro but unfortunately the…
I ordered Browpro but unfortunately the product didn’t suit me ! However the staff were really brilliant and offered me a full refund ! And to keep the product( which I have passed on to friends!
Reply from Browpro2026-08-01
Thank you so much for your kind review! We're grateful that you gave the product a try, and we hope your friends enjoy it. Providing friendly, fair, and hassle-free support is always our goal. Thank you for taking the time to share your experience. We truly appreciate your support!
Good customer service
Purchased this item a few weeks ago. To cut a long story short, after a couple of weeks, I cancelled the payment by bank, thinking I wasn't going to receive the product . The very next day, the product arrived, so had to get in touch with the bank to rectify it. Also Pro brow sent me a very nice email, and were extremely understanding, about the error. They allowed me to keep the product as well as the refund. The product itself, is good, a it fiddley to start with. ( needs a little practice) . I have to repeat, the service from this company was very good, and I'd definitely recommend. Thank you Sophia.
Reply from Browpro2026-08-01
Thank you so much for taking the time to share your experience! We're also glad you're enjoying BrowPro! Like many new beauty products, it can take a little practice at first, and we're happy to hear you're seeing good results. Thank you for your patience, your recommendation, and your thoughtful feedback.
Customer service
Customer service, Tiffany was absolutely amazing.
Reply from Browpro2026-08-01
Thanks so much for sharing your feedback :) Tiffany is truly a valuable part of our CS team ;)
smooche
Skincu
Wellaray Coffee Booster
Halara
KilgourMD
Prime Prometics
Sun Coast Sciences LLC
Shapermint