Browpro (browpro.co) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently praise the dedicated support team and staff for being extremely polite, understanding, and resolving issues quickly when ordering mistakes happen. Many consumers find the eyebrow products very easy to use and truly appreciate the efficient handling of replacements and friendly communication.
Some reviewers were not happy with unexpected extra charges, hidden fees, or automatically added subscriptions during the digital checkout process. A few other people also felt that the overall product quality did not match the advertisements or that items arrived in the wrong color and shape.
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I have not received my BrowPro order yet but they were good at notifying me that there had been a delay in shipping due to high demand. This is the first online company that I have dealt with over the years who have done this. Usually you just wait week after week for your order to arrive with no explanation from the supplier. I guess they are afraid you might cancel your order if you know there has been a delay but that is not a good reason for leaving a customer uninformed!!
Another good thing they did was I was given a 25% off discount code to be used on my order but I forgot to use it so when I received the email about the delivery delay I replied to them and asked them if they could add the discount code to my order if it still had not shipped. They replied quickly and advised they had given me the 25% discount credit to my credit card. Not many companies do that either!!
I hope I am as pleased with the product as I am with their customer support!! I’ll let you know!!
Reply from Browpro2026-08-30
Thank you so much for sharing such a thoughtful and detailed review! 💕 We're also pleased that your request was handled quickly and that your experience with our customer support has been so positive. We hope your BrowPro order arrives soon and that you love the product just as much! 😊
Thank you for your patience, understanding, and kind words. We look forward to hearing what you think once you've had a chance to try it!
I haven’t received the product yet. But I had an issue with my order and the customer service is amazing! Tiffany responded to my email the same day and helped solve my issue!!
Reply from Browpro2026-08-30
Thank you so much for sharing your experience! 💕
We hope your order arrives soon and that you love the product when you receive it! Thank you for recognizing Tiffany's excellent customer service and for giving us the opportunity to assist you. 😊
Terrible experience with this company, it took me over a month to receive paid 59.00. Emailed several times and no response. I strongly recommend do not buy. From this company I don’t know how to respond to brow pro
Reply from Browpro2026-08-30
We're sorry to hear about your frustrating experience.
We'd like the opportunity to look into your order and delivery concerns. Please provide your **order number or the email address associated with your purchase** so our Customer Support team can review the details and assist you further.
We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
I think the Browpro idea is a good one so when I saw the ad I jumped on buying the product. I jumped too quickly and mistakenly ordered multiples of the product. I didn't want to keep them. BrowPro worked with me and in the end I returned them and was refunded my purchase price. Thanks.
Reply from Browpro2026-08-30
Thank you so much for sharing your experience! 💕
We truly appreciate your patience and your kind words about the BrowPro concept. Thank you for giving us a try and for taking the time to share your experience!
It was great because of customer-centered service..like the company fast response to customer’s concern specifically to my personal concern..i accidentally pressed something i didnt intend to order and behold!they refunded my money!
Responder’s Tiffany was caring and kind!
Reply from Browpro2026-08-22
Thank you so much for your wonderful feedback!
We'll be sure to share your kind words with Tiffany. Thank you for recognizing her excellent customer service and for taking the time to share your experience with us! 💕
I had purchased the eyebrow stamps but then trying to get to checkout, in my opinion, hidden links I then spent an additional 78 usd. After a couple of emails this has now been refunded in full.
Khloe was my contact and dealt with my enquiries quickly and effectively.
Reply from Browpro2026-08-22
Thank you for sharing your experience and for giving us the opportunity to resolve the issue.
We're also delighted to hear that Khloe responded quickly and handled your enquiries effectively. We'll be sure to share your kind words with her.
Thank you for taking the time to provide your feedback—we truly appreciate it.
Great time saving easy to use product - browpro stamps
The final checkout process did not show full amount of total payment before completing transaction.
The upsells / add on sales should be more clear and transparent.
Khloe was friendly and professional to deal with and replied promptly to my communications.
My refund was quickly processed and I was kept well informed by Khloe.
Reply from Browpro2026-08-22
Thank you for taking the time to share your detailed feedback.
We understand your concern regarding the checkout process and the visibility of upsells and additional offers. We appreciate your suggestion that these should be clearer and more transparent, and we'll make sure your feedback is shared with the appropriate team.
Thank you for giving us the opportunity to resolve the issue and for recognizing Khloe's excellent customer service. We truly appreciate your feedback and support!
I had a problem in that I hadnt understood everything when I ordered not realising this was an ongoing account but Dana helped me to cancel and gave me some refund. She was excellent even though the problem had been mine originally!
Reply from Browpro2026-08-22
Thank you so much for your kind and honest review!
We'll be sure to pass your kind words along to Dana. Thank you for taking the time to share your experience and for giving us the opportunity to assist you!
I have struggled for years trying to find an eyebrow product. I saw BrowPro and decided to try it but accidentally ordered too many. Anna was amazing helping me through my mistake so I shared with her why I was reluctant to buy more than one and she offered to customise my additional purchases to better suit me, no one or any company has ever offered this service, I was blown away and quite lost for words. Thank you so very much Anna for your kindness and understanding. Can’t wait to receive my order. Lynne
Reply from Browpro2026-08-22
Thank you so much for your heartfelt review, Lynne!
We're delighted to hear that Anna was able to turn an accidental order into such a positive experience. Her willingness to listen, understand your concerns, and offer a personalized solution truly reflects the level of care we want our customers to receive.
We'll be sure to share your wonderful feedback with Anna—she'll be thrilled to know that her kindness and understanding made such a meaningful impression.
Thank you for giving BrowPro a try, Lynne. We can't wait for you to receive your order and hope you love your results! 💕
An additional amount was taken from my card for an order I had no idea I had placed. PayPal & Claire at the company were excellent in resolving this & refunding the $51.00 - it was done swiftly & I always received a quick & polite response. Looking forward to receiving my order & trying the product 😁
Reply from Browpro2026-08-22
Thank you so much for your wonderful feedback! 😊
We're delighted to hear that Claire was able to quickly resolve the unexpected charge and arrange your $51.00 refund. It's great to know that her prompt, polite communication made the process easy and reassuring for you.
We're also glad you're looking forward to trying the product! We hope you love it, and we truly appreciate you giving us the opportunity to assist you. 💕
Brow pro is a gimmick, absolutely useless and results are nothing like they show in ads.
You are also signed into a subscription that you don't want and they take money every month which is hard to stop as they suddenly don't answer emails and there is no way to contact them.
The emails start bouncing back even going through the site.
Rip off and useless...don't get drawn in
Reply from Browpro2026-08-22
We're sorry to hear that your experience with BrowPro was disappointing and understand your frustration regarding both the product results and the unexpected subscription charges.
We take concerns about product performance and billing seriously. We'd like the opportunity to review your account and investigate the membership and charges you've mentioned.
Please provide your **order number or the email address associated with your purchase** so our Customer Support team can locate your account and assist you further.
Thank you for bringing these concerns to our attention. We hope to have the opportunity to review your experience and work toward an appropriate resolution.
Should have read reviews , having same problem with automatic sign up for membership trying to get refund thru paypal. Ordered 1 and they claimed I ordered the 3 pack plus membership.
Recieved product but wrong colours and shapes
Reply from Browpro2026-08-22
We're sorry to hear about your experience and understand how frustrating it must be to receive products in the wrong colors and shapes, along with charges you weren't expecting.
We'd like to review your order and account to better understand what happened with the additional items and membership. Please provide your **order number or the email address associated with your purchase** so our Customer Support team can locate your details and assist with the refund request.
Thank you for bringing this to our attention. We hope to have the opportunity to review the matter and work toward a resolution.
My experience with this company is 💯 % I accidentally touched the wrong button when placing an order and instead of ordering one item i not only placed one order placed another order for 3 more. Realising what had happened I contacted them and explained what had happened, and they reimbursed me straight away so I'm so grateful they were very understanding and I thank them they are a great company. Denelea Godefroy.
Reply from Browpro2026-08-22
Thank you so much for your wonderful 5-star review, Denelea!
We're delighted that our team was able to quickly understand what happened with your order and arrange the reimbursement right away. We know accidental orders can happen, and we're always happy to make the process as simple and stress-free as possible.
Your kind words mean a lot to us, and we're so glad we could provide the support you needed. Thank you for choosing us and for taking the time to share your experience! 💕
I've used brow enhancers since my illness took most of my hair and left brows very sparce. I finally got around to purchasing the BROWPRO. I had an instant issue with the container virtually stuck closed. I had to use a hairpin to get the packaging to open. I liked the concept and found a way to use the product with a thin small angled brush.As I mentioned I liked the product but not the sponge application. I had the product for a while before using (a couple of months.) I wasn't thinking of what eventually happened to the product. I got the hairpin and opened it to use the product and found it cracked into pieces. There was no way to use the product with a brush or its accompanying sponge. I found a way to contact customer service however,since I'd had the product for so long they said there was nothing they would do for me, the customer. I'll be tossing the whole mess away and tell all of my makeup friends not to purchase or use BROWPRO or any of it's accompanying products.
Completely disappointed list customer,
P.
Reply from Browpro2026-08-22
We're very sorry to hear about your experience with BrowPro.
We're also sorry that your experience with Customer Service left you feeling unsupported. We appreciate you taking the time to provide such detailed feedback, as it highlights areas where we can improve both our products and the way we handle customer concerns.
Please provide your **order number or the email address associated with your purchase** so we can locate your order and review the circumstances more closely. We'd appreciate the opportunity to look into this further and see if there is anything we can do to assist.
After discovering that I had made a major mistake with my order upon receiving it, I immediately contacted the company and although it took some time to rectify the issue, I found them to be very professional and with a personal touch in their communication with me. They kept me updated without me having to chase up and were genuine in their concern as to my satisfaction with the outcome.
Well done and thank you BrowPro.
Reply from Browpro2026-08-22
Thank you so much for your thoughtful and detailed review!
We're delighted to hear that, despite the initial issue with your order, our team was able to assist you professionally and keep you informed throughout the process. We believe clear communication and genuine care for our customers are essential, so it's wonderful to know that this came through in your experience.
Ive had chemotherapy on and off for the last 6 years and now have no eyebrow hair. I bought the eyebrow stamp. It works so well. Its so quick and easy to use i love it. Id recommend it. I also accidently signed up to a subscription, which if I used make up a lot would.be good value but I cant use makeup much because of allergies from the treatment. I contacted them to ask to cancel the subscription and they did so straight away which was very helpful. Their customer service is really good.
Reply from Browpro2026-08-22
Thank you so much for sharing your experience with us.
We're also pleased that our Customer Service team was able to promptly assist with canceling the subscription when you reached out. We understand that everyone's circumstances are different, and we're always happy to help make the process as straightforward as possible.
Thank you for your recommendation and for your kind words about our customer service. We truly appreciate your support and are so glad BrowPro has been helpful to you! 💕
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