Browpro (browpro.co) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-10-24.
Most reviewers were somewhat happy with their experience overall. Customers frequently praise the dedicated support team and staff for being extremely polite, understanding, and resolving issues quickly when ordering mistakes happen. Many consumers find the eyebrow products very easy to use and truly appreciate the efficient handling of replacements and friendly communication. Some reviewers were not happy with unexpected extra charges, hidden fees, or automatically added subscriptions during the digital checkout process. A few other people also felt that the overall product quality did not match the advertisements or that items arrived in the wrong color and shape.
Auto-generated from all reviews of this business. For reference only.Khloe was incredible. So respectful and caring. I had a challenge with the container but she walked me through the process and resolved my issue with ease and grace. In the end I got a refund because my eyes are not good and I couldn't see to put the stamp on my brows. Wasn't a brilliant refund but better than nothing. I was impressed with the speed of response.
I needed to cancel this order as I did not realize I was on a recurring order, and the browpro did not work for me anyway ( make sure and carefully read everything).
We’re sorry to hear that the BrowPro wasn’t the right fit for you and that you weren’t aware your order was set up as recurring. We understand how frustrating it can be to receive an order you didn’t expect. We’d appreciate the opportunity to review your order and cancellation request and see how we can assist. Please provide your **order number or the email address associated with your purchase** so our Customer Support team can look into the details for you. Thank you for giving BrowPro a try.
I made a checkout error and accidently ordered an additional order I didn't want. I was charged for that item that I didn't want . However, I was offered a discount to keep that item but could not keep it and refunded for that charge. I was very happy with their customer service. I await the products that I do want to try and they are on the way.
Thank you so much for sharing your experience! It’s wonderful to hear that you were happy with the customer service you received. We truly appreciate your patience and look forward to hearing how you enjoy the products you chose! 💕
My experience was amazing due to an error with billing that they corrected asap! No questions asked simply excellent customer satisfaction..loving the product too😊
Thank you so much for your amazing review! It’s wonderful to know you’re also loving the product! 😊 We truly appreciate your kind words and are grateful for the opportunity to provide you with excellent customer service. 💕
Unauthorised payment has been taken out from my PayPal account,apparently for a membership I didn’t sign up to.I have sent two emails.First with a response saying they canceled my membership,and no response from second email. I also had extra items on my first and only order,and with lots of backward and forward emails,finally had money returned to my account
We’re sorry to hear about your experience and understand how frustrating it must have been to discover an unexpected membership charge and then have to go through multiple emails to get the matter addressed. We’re glad to hear that the funds for the additional items were eventually returned, but we apologize for the back-and-forth and for the lack of response to your follow-up email. We understand how inconvenient and frustrating that must have been. We’d appreciate the opportunity to review your account and the membership charges to ensure everything has been properly addressed. Please provide your **order number or the email address associated with your purchase** so our Customer Support team can look into the details and assist you further. Thank you for bringing this to our attention.
The product does not work as they profess. I ordered quite a few products. Pricey. They are very slow on returns, asking several unnecessary questions then not responding. Do not buy.
We’re sorry to hear about your experience and understand how frustrating it must have been to feel that the products didn’t meet your expectations, especially after purchasing several items. We also apologize for the delays and lack of communication regarding your return. That’s not the experience we want for our customers, and we’d appreciate the opportunity to look into what happened. Please provide your **order number or the email address associated with your purchase** so our Customer Support team can review your order and return request and assist you further. Thank you for bringing these concerns to our attention.
I have just realised that since buying a BrowPro I have been charged a monthly fee by a company called Nymbus, to the tune of around AU$500!!! WHYYYYY??? PEOPLE, STAY AWAY FROM BROW PRO!! ----------------------------------------------- I've just found out the WHY ... > a 'less than transparent' upselling practice used by BrowPro (Nymbus LLC / Shop Innovations LLC) for a *VIP Subscription Membership* with a less than straight forward checkout experience (at least, that was the case 12 months ago); why do I say "less than clear" > just google BrowPro/Nymbus LLC/Shop Innovations LLC and you'll see the multitude of reviews on consumer sites, Facebook groups, and even YouTube (just google 'YouTube BrowPro scam') warning against dealing with BrowPro. So I'm clearly *NOT THE ONLY ONE* to have unintentionally granted consent to enrol me into an ongoing Membership Subscription. And if it happened unbeknownst to me, unintentionally, *IS IT REALLY 'CONSENT'*!!?? I just had a look at TEMU and saw the same / very similar product; going forward, I think I'll stick to Temu for such things ... at least there, there is certainty around how much a product will end up costing, avoiding the unexpected and deeply upsetting end cost of AU$500+ for what I believed to be just 1 brow stamp set!
We’re sorry to hear about your concerns regarding the charges on your account. We understand how upsetting it can be to discover unexpected charges, especially when they have accumulated over time. We’d like the opportunity to review your account and the charges you’re referring to, and help clarify what happened. Please provide your **order number or the email address associated with your purchase** so our Customer Support team can investigate the details and assist you further. We hope to have the opportunity to address your concerns.
The reply to my email was quick.I didn't expect such quick service.They were able to update me on the where about of my parcel and once I knew that I was happy to wait a few more days for it to arrive and sure enough 3 days later I received my parcel and I love my result..
Thank you so much for your wonderful review! We’re especially happy to know that your parcel arrived safely and that you love your results! 💕 Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. Thank you for choosing us, and we hope you continue to love your results! 😊
Excellent customer service response and support. My issue was resolved immediately. Would absolutely recommend.
Thanks so much for your wonderful feedback and recommendation :)
I ordered what I thought one stamp but when I looked at my bank account $69.94 had been taken by a company called nymbus llc. I immediately contacted Brow Pro to cancel order but was told it was too late and I couldn’t get a full refund. They suggested I wait for the items to arrive and then I could post it back. Parcel arrived with no return address so I asked for it and after several emails, I’m still waiting for the return address. This has really stressed me out which I don’t need as I have health issues and this has just made things so much worse for me. You have asked for order number, it is (C1DD885602)
We're very sorry to hear about the frustration and stress this situation has caused you. We understand how upsetting it can be to discover an unexpected charge and then have difficulty getting the information needed to return the items. We'd like to help get this matter reviewed and resolved. Since you've already contacted our team several times, we don't want you to have to repeat the same process unnecessarily. Please provide your **order number or the email address associated with your purchase** so our team can locate your previous correspondence and review the status of your return request, including the return address. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
The brow powder would not stick to my face and the selection I made with the shape of the eyebrow was too straight and it looks stupid on me I asked for an exchange but they don't do that. So I will not be using them again
Thank you for sharing your honest feedback. We're sorry to hear that the BrowPro powder and selected shape weren't the right fit for you. We'd appreciate the opportunity to review your exchange request and see how we can assist. Please provide your **order number or the email address associated with your purchase** so our Customer Support team can locate your order and review the details of your request. Have a great day!
I've just placed my second order for Browpro. Absolutely love it! So quick and easy. I'm in Australia and the shipping is quick! I go with the dark brown and it's perfect! Sadly both times I've inadvertently ordered extra items so make sure you read everything as you go but if you make an error the customer service is amazing, no matter what they bend over backwards to help you. The best customer service I've ever come across.
Thank you so much for your amazing review! 💕 We're thrilled to hear that you're loving BrowPro and have already placed your second order! It's wonderful to know that you find it quick and easy to use, and that the dark brown shade works perfectly for you. We're also glad your orders have arrived quickly in Australia. Thank you for your continued support and for calling our customer service the best you've ever experienced. It truly means so much to us! 🥰
I have just received my products and had such a great experience dealing with the Browpro team. Their customer service is excellent especially Sophia. Highly recommend!
Thank you so much for your wonderful feedback! 💕 We'll be sure to share your kind words with Sophia. Thank you for choosing BrowPro and for taking the time to share your experience! 😊
It took many emails back and forth with Khloe for me to finally receive the product. The product seems to work well, I've only used it once since I received it yesterday. I did not know it was coming from overseas when I ordered it, I think full disclosure on this would save a lot of the back and forth looking for the product. It took two shipments and almost 3 months for me to get the product. Again Khloe was the reason I didn't ask for a refund.
We're glad to hear that the product seems to be working well so far, and we're especially grateful for your kind words about Khloe. It's wonderful to know that her patience and support helped make the experience more positive and gave you confidence to wait for your order. We also appreciate your feedback regarding clearer information about shipping origins and delivery expectations. Transparency is important, and we'll make sure your comments are shared with the appropriate team. Thank you for your patience and for giving BrowPro a chance! 💕
The item was received broken, when I emailed with photos to inform them there was no hesitation in sending a replacement, I did not have to return the broken one. I have now received the new one which is intact and works perfectly
Thank you so much for sharing your experience! 💕 We're very happy to hear that your new item arrived safely and is working perfectly! Thank you for giving us the opportunity to make things right and for taking the time to share your positive experience. 😊
I accidentally clicked on a promo while closing out and did not catch it until payment had already gone through. I contacted customer service immediately and Tiffany was an incredible resource in helpong me get everything straightened out. I can’t wait to get my product and try it out!
Thank you so much for sharing your experience! 💕 We're also excited for you to receive your product and hope you absolutely love it once you try it. Thank you for giving us the opportunity to assist you and for choosing us! 😊
I ordered some products but did not realise that I had inadvertently signed for à subscription until the money was deducted from my account. I emailed the company and Sadie took care of the issue quickly and professionally.
Thank you for sharing your experience with us! 💕 We'll be sure to share your kind words with Sadie. We appreciate you giving us the opportunity to help resolve the matter and for taking the time to share your feedback! 😊
Initially I ordered 1 brow pro set however, after placing the order I realised by the emails & prices that a 3 set had been ordered. I immediately contacted them & asked that this be corrected. I then received 2 additional offers of discounts on the 3 pack & noticed that both the charges for a 1 pack & a 3 pack had been deducted from my bank account. I did receive a refund for the 3 pack after a few days. The product gives the impression that there is an " individual fine hair" affect but they are solid pieces of foam & in my case they appear too large for my face.
Thank you for taking the time to share your detailed feedback. We're sorry for the confusion you experienced with your order and the additional charges. We understand how concerning it must have been to see both the single set and 3-pack charged, and we're glad that the 3-pack was ultimately refunded. We also appreciate your honest feedback about the BrowPro application and appearance. We understand that the result and stamp size may not work equally well for everyone, and your comments regarding the fine-hair effect and fit are valuable. Thank you for giving BrowPro a try and for sharing your experience with us.
On the 26/8/26 I ordered the Brow Pro product which cost $14.37, but when I looked at my account, they charged me this amount plus $69.29 plus another $12.98, I emailed them straight away to ask why and they said I had ordered other products, but I want to say that whilst placing my order these pop ups came up asking did I want this and I pressed no on two attempts but it has now charged me an extra $82.27. They replied to my email saying that they are only prepared to give me a 25% discount off the so called product I was suppose to order, I want to be refunded this amount because I feel it is a real problem with their website, I have read reviews and alit of other people complaining about the same thing as well
We're sorry to hear about the confusion with your order and understand why you're frustrated after seeing additional charges you weren't expecting. We'd like to review the details of your order and the previous correspondence to see how we can best assist you. Please provide your order number or the email address associated with your purchase so our Customer Support team can locate your account and review the matter further. Have a great day!
Hi, I had an issue with Brow pro, which was resolved very efficiently by their customer service representative Tiffany. Thanks again for your service and trying to do everything that you could to solve the problem. Thanks again KB
Thank you for taking the time to recognize Tiffany's efforts and for giving us the opportunity to assist you. We truly appreciate your support! 😊
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