Browpro (browpro.co) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently praise the dedicated support team and staff for being extremely polite, understanding, and resolving issues quickly when ordering mistakes happen. Many consumers find the eyebrow products very easy to use and truly appreciate the efficient handling of replacements and friendly communication.
Some reviewers were not happy with unexpected extra charges, hidden fees, or automatically added subscriptions during the digital checkout process. A few other people also felt that the overall product quality did not match the advertisements or that items arrived in the wrong color and shape.
Auto-generated from all reviews of this business. For reference only.
**I will NOT and Do Not recommend this company!**
I recently ordered one stamp from Browpro.
I was made aware of the delivery charge at checkout , which I accepted.
My total order on July 16 was $21.05 cad.
Today , my order is nowhere to be found and the total on my invoice is $88.63cad !
This new 67.63 cad added to my order is for product that I DID NOT ORDER.
I ordered one STAMP , just one, to sample !!
Please do not be taken in by advertising and product that seems too good to be true !
THIS IS A SCAM !!
RUN DO NOT WALK !!
Reply from Browpro2026-08-01
We're sorry to hear about your experience and understand how upsetting this situation has been.
We sincerely apologize for the confusion regarding your order and the unexpected charges. This is not the experience we want for our customers.
We'd appreciate the opportunity to review your order and investigate what occurred. Please contact our support team with your order number or the email address associated with your purchase so we can locate your account, review the additional charges, and work toward an appropriate resolution as quickly as possible.
We value your feedback and hope to have the opportunity to make things right.
Refund
I received my product in good time,but I had over ordered and made contact, the communication was excellent. I cannot fault the company at all and gratefull for communication and refunding.
My transaction occurred July 2026
I received the product in very good time.
Thankyou
Reply from Browpro2026-08-01
Thank you so much for your wonderful review!
Your kind words and appreciation for our service mean a great deal to us. Thank you for giving us the opportunity to help, and we're glad we could process your refund to your satisfaction.
We truly appreciate your support and look forward to serving you again!
Extremely concerning charges – refund requested immediately
I am writing this review on behalf of my mother, who is currently on the phone with her bank attempting to stop transactions associated with BrowPro.
My mother made this purchase because she was trying to do something kind for me. I am currently undergoing chemotherapy and am about to lose my hair, including potentially my eyebrows, and have been feeling extremely self-conscious about it. She believed she was making a one-off purchase of approximately $20-something, including three products and shipping.
Instead, she has discovered two separate charges of approximately $30 and $70 associated with this purchase. These charges were not what she understood or intended to authorise when placing the order.
My mother is also a pensioner and does not have money to simply lose to unexpected charges. What was supposed to be a small and thoughtful purchase to support her daughter during cancer treatment has now resulted in her having to contact her bank because she is frightened that further money may be taken from her account.
We are requesting that BrowPro immediately:
1. Cancel any subscription, membership, recurring payment authority or other ongoing arrangement that may have been created in connection with this purchase.
2. Remove her payment details from any system where they are stored and ensure that no further charges are attempted.
3. Provide written confirmation that there will be no further transactions.
4. If her bank is unable to stop or reverse the approximately $30 and $70 transactions, refund those amounts in full to the original payment method.
5. Do not require her to provide unnecessary additional financial or personal information in order to obtain the refund. Given what has occurred, she is understandably extremely reluctant to provide this company with any more sensitive information than it already holds.
If BrowPro believes these additional charges were authorised, I would ask the company to provide clear evidence showing exactly where, before payment was submitted, my mother expressly agreed to these specific amounts and/or any recurring subscription or membership.
This experience has been incredibly upsetting. My mother thought she was spending a small amount of money to help her daughter feel a little more confident while going through chemotherapy. Instead, she is now worried about the security of her bank account and whether more money will be taken.
We are giving the company the opportunity to resolve this properly: cancel everything associated with the account, ensure there are no further charges, and refund any disputed transactions that the bank is unable to stop or reverse.
If this is resolved promptly and in full, I will update this review accordingly. Until then, I would strongly encourage anyone considering purchasing from this company to carefully check exactly what they are agreeing to, take screenshots of the checkout process, and monitor their bank account afterwards.
Reply from Browpro2026-08-01
First and foremost, we're truly sorry to hear about your mother's experience, and we'd like to express our sincere best wishes to you as you undergo chemotherapy. We understand that what was intended to be a thoughtful gift during a difficult time has instead caused additional stress, and we regret the concern this has caused your family.
We take concerns regarding billing and subscriptions seriously and appreciate you bringing this matter to our attention. We'd like the opportunity to review your mother's account thoroughly and address each of the concerns you've outlined.
Please ask your mother to contact our support team directly or reply to her existing support email with the email address or order number associated with the purchase. Once we locate the account, we will review the order, confirm the status of any membership or recurring billing, and work toward an appropriate resolution based on our findings.
We appreciate the opportunity to investigate this matter and assist your mother. Our goal is to resolve her concerns as quickly as possible and provide clear communication throughout the process.
The customer service was brilliant but I didnt like been automatically subscribed to £30 a month. Thank fully ive been given a refund
Reply from Browpro2026-08-01
Thank you for taking the time to share your feedback.
We're pleased we were able to resolve the matter by processing your refund, and we appreciate you giving us the opportunity to address your concerns.
Thank you for your honest feedback and for choosing us. We truly appreciate your support.
This company is affiliated with Nymbus LLC which are scammers. I purchased the browpo as a one off purchase not a subscription yet I have been scammed by Nymbus LLC as they have taken money from the account linked up to my PayPal account. The only way to stop these scammers is to cancel your subscription in PayPal . I have read other comments about people being scammed by Nymbus LLC and they reported to paypal about them and requested a refund of monies taken out and paypal sided with the scammers. So please be aware of this scammer and the online stores it is affiliated with and there seems to be a few stores.
Reply from Browpro2026-08-01
We're sorry to hear about your experience and understand your frustration.
We take concerns regarding memberships and billing seriously and would appreciate the opportunity to review your account and address your concerns. If you haven't already been assisted, please contact our support team with the email address or order number associated with your purchase so we can investigate the charges, review your membership status, and work toward an appropriate resolution.
We value customer feedback and are committed to resolving concerns as fairly and promptly as possible.
Confusion over order and membership however issue was resolved
Thank you Clare you have been so helpful and I appreciate all your support
Reply from Browpro2026-07-24
Thank you for sharing your experience!
We'll be sure to share your kind words with Clare—she'll be thrilled to know her helpfulness and support made a positive difference.
Thank you for your patience, your trust, and for giving us the opportunity to make things right. We truly appreciate your support!
Brow Pro is as described in ads online. It is easy to use and works as it should. It is much better than pencils for thin or splotchy brows. It is an excellent product for anyone who has lost full brows , especially from illness or aging. I will order again when needed and recommend to others.
Reply from Browpro2026-08-01
Thank you so much for your wonderful review!
Your recommendation means so much to us, and we're honored to be part of helping you feel confident every day.
Thank you for choosing BrowPro. We truly appreciate your support and look forward to serving you again! 💕
Brow Prow has the best customer service not only when u r happy with the products but even with their returns . The responses are spontaneous and the resolutions are fair and transparent . Sadie has great customer service skills and is an asset to the company .. I received resolutions in less than 24 hrs .. to be true within few hours … it amazed me .. tgst is the customer service that should be adapted by all. Thank I
Reply from Browpro2026-07-24
Thank you so much for your amazing review!
We'll be sure to share your kind words with Sadie—she'll be delighted to know her dedication made such a positive impact. Feedback like yours inspires our team to continue delivering the level of service our customers deserve.
Thank you for your trust and support. We truly appreciate you choosing BrowPro!
Initially the wrong item was sent but I had great customer service from Leah who sorted it all out. Sadly this meant a long delay until we received the item we wanted.
Reply from Browpro2026-07-24
Thank you for taking the time to share your experience.
We sincerely apologize that the wrong item was initially sent and understand the disappointment caused by the delay in receiving your correct order.
We'll be sure to share your kind words with Leah—she'll be thrilled to know her efforts made a positive difference. Thank you for your patience and understanding, and for giving us the opportunity to make things right.
I had concerns with my shipment and made a mistake on the shape I ordered , it just didn’t fit my face , when I reached out with my concerns I received a speedy response and continued communication with solutions to my concerns . Wonderful costumer service and communication as well as responsive resolution to my concerns. It’s hard to find business that engage with their customers especially if they aren’t happy at the time but BrowPro really engages their customers and works to make sure you get the results you set out for .
Reply from Browpro2026-07-24
Thank you for your kind words and for recognizing our commitment to our customers. We truly appreciate your support and look forward to serving you again! 😊
Terrific customer service from the team they were very prompt and handling my issue. Special thanks go to Kylie for her professionalism and attention to detail, thank you very much
Reply from Browpro2026-07-24
Thank you so much for your wonderful review!
We'll be sure to share your kind words with Kylie—she'll be delighted to know her efforts made such a positive impact.
Thank you for choosing us. We truly appreciate your support and look forward to serving you again!
I hit an addition to my order by accident. Customere service was able to cancel the additional order before it shipped and the refund was credited to my account immediately. Very quick service.
Reply from Browpro2026-07-24
Thank you for taking the time to share your experience. We truly appreciate your support and look forward to serving you again!
I had a problem with order, which I wanted to cancel. I was offered to keep the order at a discounted price, but when I declined, I was reimbursed without any problems.
Reply from Browpro2026-07-24
We appreciate you taking the time to leave your feedback and thank you for giving us the opportunity to assist you.
Nothing wrong with the products I bought,but they take money out of your account every month without telling you ,
Reply from Browpro2026-07-24
We're glad to know you were satisfied with the products, but we understand how unexpected charges can be frustrating. We'd like the opportunity to review your account and address your concerns.
Please provide your order number or the email address associated with your purchase so we can locate your account, investigate the charges, and assist you with an appropriate resolution.
Thank you for bringing this to our attention. We look forward to helping you.
UPDATE 7/25/26: Thanks for providing your account details. We're reviewed your account and it shows your subscription has already been canceled and the charge was voided on July 6, before this review was submitted. We hope the issue have been resolved then but if there is something else we can turn things around, just let us know via email and we'll be happy to go through it with you.
Have a great day!
Received mine this morning, it's in the bin already.
Absolute trash product, it is nothing at all like the adverts.
I just hope they don't attempt to take money from my bank again. After reading these reviews I'm not convinced they're not another subscription rip off company you have to fight to get out of.
Reply from Browpro2026-07-19
We're sorry to hear that the product did not meet your expectations.
We understand your disappointment and appreciate you taking the time to share your feedback. Please know that our VIP membership is completely optional and is not included with every purchase. If you have any concerns about your account or would like us to verify whether a membership is active, we'd be happy to help.
Please provide your order number or the email address associated with your purchase so we can review your account, address your concerns, and ensure everything is resolved to your satisfaction.
We appreciate the opportunity to assist you.
Please do not buy from them, they scammed me out of more money by sending me 4 when I ordered 1, didn’t know until I checked my account. Then I realised I have a reaccuring payment, they are doing it through PayPal because if you didn’t sign up they don’t have your details. Be careful
Reply from Browpro2026-07-19
We're sorry to hear about your experience and understand your concerns.
We take feedback like yours seriously and would like the opportunity to review what happened. Based on the information provided, we're unable to locate your account or verify the details of your order.
Please provide your order number or the email address associated with your purchase so we can review your account, investigate the concerns you've raised regarding the quantity received and the recurring PayPal charge, and work toward an appropriate resolution.
We appreciate the opportunity to look into this matter and look forward to assisting you.
smooche
Skincu
Wellaray Coffee Booster
Halara
KilgourMD
Prime Prometics
Sun Coast Sciences LLC
Shapermint