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Written by the business, not verified by us.BuddyBoss (buddyboss.com) has a 4.8 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated technical support team for their outstanding helpfulness, professional attitude, and extremely quick problem resolution during live sessions. Many consumers also mention that staff members always go above and beyond to make the overall user onboarding process exceptionally smooth and straightforward. Though some reviewers were not happy with slow response times, citing frustrating communication delays and inadequate resolutions to various complex technical issues. A few other people also felt that the platform suffered from occasional bugs, sluggish performance, and complicated troubleshooting workflows when handling real traffic.
Auto-generated from all reviews of this business. For reference only.Had a complex technical issue that took time to resolve, but Lawrence and the team stayed on it and kept us informed every step of the way. They also extended our subscription as compensation. Good support that doesn't give up on problems.
Special thanks to Sajib – my true website hero. Always friendly, focused, and solution-oriented. I truly appreciate the support. Highly recommended!
Sajib did a great job of communicating and helping me solve my issue.
The support team with Sarfaraz has been very impressive. Very fast and efficient. Helping me navigate settings I discovered thanks to this ticket. Thank you for solving the issue and explaining how it was solved this is very amazing.
This is our feedback after the DFY product and the subsequent Agency engagement. DFY was organized and the process was straightforward. The questionnaire and checkpoint feedback loop were consistent and effective, no complaints there. However, the Agency part was deeply disappointing and quite frankly painful: - Work felt disconnected and fragmented. Deliverables arrived without obvious cohesion or follow-through. - Clear lack of consistent quality checks. The BB Agency team repeatedly handed us work that had not been internally QA’d before submission. - Mystery timeline failure. We started a one‑page design, gave them instructions was given the first week of January and we’re nearly in March with it unresolved. - Not scalable or a fit. We intended to give the Agency more work, but the engagement clearly isn’t a good match. *Even after giving them access to our Staging site to show them the work we requested, is capable... - Repeated, unresolved issues. It often took 4–6 hours to document problems with screenshots and videos, only to receive updates that left the same issues unaddressed. - Vague communication. Messages lack clear target dates and concrete next steps. - Agency posture = order takers, not partners. We expected consulting and guidance of the BB framework capabilities, not just transactional task-taking. - Value mismatch. In our experience. The hourly rate does not align with the quality of deliverables or the lax time commitments. - Budget vs. progress. We planned originally a 25–35K initial engagement could have grown to more.... which we've nixed with BudyBoss now. We're still burning through the initial 20‑hour retainer across 5–6 weeks with little to show. - Operational drag. We’ve had to ramp a new team to pick up the slack and are simply waiting to extract the final deliverables from BB. - No momentum. The team appears stretched and tapped out; there’s little evidence of forward continuity. Tasks feel heavy and burdensome. Or more convoluted than it needs to be. In conclusion: We came in looking for an "Agency" partner and are leaving disappointed and disjointed. This is not the level of service or accountability we expected.
Good customer support. My support agent FurQan was quick to respond and very helpful.
Very kind support. Thanks to Sajib for diving deep to find the error help me with my topic.
We've been using Buddyboss to create our community option - having looked at lots of options Buddyboss ticked all the boxes. Big thank and special mention to Sarfaraz who helped massively in setting up the app on the App store - can't recommend enough.
Really nice product and good customer service (Sajib helped us a lot!)..
Rezwan of the BuddyBoss support team provided excellent technical assistance with a complex database issue. He thoroughly analyzed the problem, performed the necessary corrections, and communicated clearly and professionally. Thanks to his expertise, our platform is functioning optimally again. A pleasant and reliable collaboration. Succes ermee en nogmaals dank! Groet, Peter
Sajib was fast and knowledgeable to resolve our issue.
I reported an issue with a button being unresponsive, and next thing I new my site had crashed while Buddyboss team was looking into it. After that I have yet to receive an update as to what and why. And I still am not clear why they eliminated plugins from my site without warning to crash it. They were able to resolve the next week which was nice in bettering my experience.
Lawrence assisted me promptly by providing clear answers and helpful guidance on what needed to be done. As always, the BuddyBoss support team has been incredibly helpful in resolving any issues that arise.
I recently purchased the BuddyBoss Web Plus plan and noticed a discount code shortly after. I reached out to support, and instead of making me go through the hassle of a full refund and repurchase, they immediately processed the difference for me! The speed of their response was unnatural (in the best way possible). The team provided one of the best customer service experiences I've ever had online. They truly value their customers' time and satisfaction over rigid protocols. Highly recommended!
FurQan helped us with the problem we were experiencing with login in to our app. The only thing I would say is that it took quite some tome to fix it (almost a week). Besides that, Furan was great.
Great service, with help above and beyond what is normal. They provide custom support for requests that are unique to my site.
Lawrence was helpful in the explanation of why members were being shown in the app even though they do not have access. It was greatly appreciated!
I’ve had a great experience working with the BuddyBoss tech team. Sajib on their support has been responsive, knowledgeable, and solution-focused every time I’ve reached out. He took the time to understand the issue, provide clear explanations, and follow through until everything was resolved properly. As someone building and managing an online platform, having reliable technical support is incredibly important — and BuddyBoss has delivered. I truly appreciate their professionalism and commitment to helping their users succeed. Highly recommend BuddyBoss for anyone building a community-based platform.
Rezwan provided great support for some major issues that we were experiencing with the BB App Plugin. Videos and images were not loading and playing, which degraded the app experience significantly. He stuck with it and, although it took a while to resolve, I was very happy that he continued to follow up with solutions until it was fixed.
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