Easy to navigate
Easy to navigate, easy to buy. Love the products!
About Canyon Coolers
Data updated- Website
- canyoncoolers.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 100% (8/8)
Do you own Canyon Coolers? Claim this profile for free and start replying to reviews.
About this business
Born in the mountains, raised on the Colorado River, and surrounded by desert. We take our adventure seriously and build our products accordingly. We make some of the world's best premium ice chests, drinkware and soft coolers. Canyon Coolers will continue to innovate and improve the all the hunting coolers, rafting coolers and camping coolers we make. Notice our straight wall design, saving you space and packing better. Our family friendly cam latches are easier to open and close. Our super thick seal and thick walled insulation means you have the ice retention your family members wish they had. Your adventure matters ! We ship 95% of our orders within 1 business day. We offer free parts for as long as we make the cooler. We will support our customers as long as they have their Canyon Ice chest. Are our cooler like Yeti ? No, we are better by most accounts. We are a small business with big ideas, outdoor recreationalists with a zeal for adventure and we will never stop creating products you can rely on. We are Canyon Coolers and we have the best warranty in the industry.
Written by the business, not verified by us.Is Canyon Coolers legit?
Canyon Coolers (canyoncoolers.com) has a 4.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People frequently share that placing an online order is fast, straightforward, and completely smooth from start to finish. Customers genuinely appreciate the impressive build quality, sturdy handles, and exceptional ice retention that keep items cold for several days during trips. Many buyers also praise the highly responsive customer support team and rapid shipping times that make all product purchases completely effortless. Some reviewers were not happy with occasional fulfillment errors, unexpected shipping damage, or noticeable cosmetic flaws found right upon delivery. A few people also noted concerns regarding delivery tracking delays or a lack of communication after completing their initial purchases.
Auto-generated from all reviews of this business. For reference only.What people say
Great warranty service!
We ordered an Outfitter Ice chest and had a problem with it. A few simple email exchanges and I received a replacement ice chest. Great customer service! Great product.
Great
Easy ordering, the cooler came in quickly and does a great job.
3 coolers and 1 more to go!
It has been a pleasure to purchase 3 coolers at Scheels and a few accessories online like the culinary cooler pans.... We are so looking forward to using our purchases to keep our food for our guests safe when we go shopping over an hour away for groceries for our guests for our retreats at Shepherd's Canyon Retreat Ministry in Wickenburg, AZ and while we serve our guests as well. Steve was also so helpful when I asked a million questions through the online chat..... so thankful for a company that is Arizona proud that cares about food safety, temperature control and extended time to keep food items cold!
Reply from Canyon Coolers2026-02-25
Trish, We're happy to hear that our products and assistance met your needs for Shepherd's Canyon Retreat Ministry. Wickenburg is a neat area. . We will let Steve know you appreciated the help. We appreciate your positive feedback! Stay Cool, Jason Costello CEO Canyon Coolers
I took my new Outfitter 55 v2 out for…
I took my new Outfitter 55 v2 out for the first time, to Death Valley this weekend. It is a beast. It worked every bit as well as expected and it feels indestructible. I’m feeling really good about picking Canyon over other options.
Reply from Canyon Coolers2026-02-24
Ryan, We feel really good about your decision as well ;) Thanks for choosing the small plucky company with spirit and passion. Your review was awesome. In act it made our day ! Death Valley is epic, glad that cooler found a great home. Stay Cool, Jason Costello Founder Canyon Coolers
Website was easy to navigate
Website was easy to navigate. Ordering was simple. Pictures of products could have more size reference photos instead of just the cooler by itself against a neutral background. That could help compare sizes more efficiently.
Reply from Canyon Coolers2026-02-25
Nathan, You are correct. We do include a lifestyle photo toward the bottom of every product page but not all of them give a good size reference. We do include actual dimensions but I prefer something visual myself. Ill make our Marketing folks aware. We appreciate the feedback. If you do want to exchange the cooler for a different size it's normally a $20 fee if its requested within a few weeks of ordering it, but we can waive that for you. Thanks for the awesome review. Stay Cool, Jason Costello CEO Canyon Coolers
Great communication easy to work with.
Fast and quick response
Fast and quick response. No issues or disputes with broken components.
Good warranty
Not to difficult navigating the warranty claim function. Good communication from canyon coolers.
The young lady I talked was great
Reply from Canyon Coolers2026-02-24
Sara, I think I know which young lady that was, and your right I have yet to see her rattled, grumpy or 'have a bad day'. We are lucky to have her. Thanks so much for the awesome review ! Stay Cool, Jason Costello CEO Canyon Coolers
I have several of Canyon Coolers…
I have several of Canyon Coolers products and just bought one more! They perform extremely well, even in Arizona in the summer time. There are other companies around but Canyon’s quality, performance and customer service is exceptional. I stand behind my recommendations to family, friends and others I meet on trips. My 22 qt is shipped and look forward to putting it to good use! Canyon not only has the best performing products but customer satisfaction shines through everything they do. I just got a message from the CEO! Way to go AZ company 👍
Reply from Canyon Coolers2026-02-24
Bjarne, We have the best clients on earth. Thanks for clearly being one of them. Please accept our humble regards, as a smaller company your loyalties mean more to us then you may realize. If your ever in Flagstaff Arizona,feel free to stop by and say hi. Stay Cool, Jason Costello CEO Canyon Coolers
Thank you for your help getting my…
Thank you for your help getting my cooler functional again! Very prompt assistance and answers to my questions when reaching out to customer service.
Great service and even better products
Super friendly and great customer service. As a professional guide Canyon Coolers are my favorite choice for work on the river.
Reply from Canyon Coolers2026-03-02
Brad, When I see 'professional' and 'River' in the same sentence disbelief starts to form. Totally kidding, we are honored to serve the river community throughout the West. We are even starting to see some activity back East now too. Hopefull y this low water year turns around in March. Thank you for your support. Sincerely, Jason Costello Founder Canyon Coolers
Positive ratings on NYT Wirecutter
Positive ratings on NYT Wirecutter. Proven performance.
Shipping Details>
The product looks great. Just haven't received any details on shipping and when the cooler and ice pack are due to arrive. This is a birthday present and it would be nice to know if these items will arrive in time for the celebration.
Reply from Canyon Coolers2026-02-24
Jim, Thanks for the feed back. Our system shows we did email you tracking information. Perhaps it went to Spam. I see the order took a few days longer then normal (7 total days). I hope that it was still on time. BTW : what a great gift. Thanks again for the feedback I hope your giftee loved it. Sincerely, Jason Costello CEO Canyon Coolers
Great cooler!
Canyon Products Rock
I am not new to Canyon Coolers. My son Bryan owns Jordan River Boat Works and is a dealer for Canyon Products. We have many Canyon Coolers and drink ware. All of Canyon’s products are awesome, and I show them off on my many outings on both rivers and Upland Hunting.
Reply from Canyon Coolers2026-02-13
Marshall, Your son's passion for the river and making great products sets him apart. Thanks for the awesome review. We love working with true outfitters and outdoorsmen such as yourself and your son. Stay Cool, Jason Costello Founder Canyon Coolers
WARRANTY DEPT. IS DISAPPOINTING
My Canyon Cooler has performed well overall, and I’ve been happy with its performance. However, my experience with the warranty department has been disappointing. I submitted a warranty claim for a foot pad that came off, and initially the process seemed smooth. The claim was approved within a few days, and on December 5, 2025, I was informed that the replacement foot pad would be fully covered under warranty and shipped out. Unfortunately, as of February 12, 2026, I have not received the replacement part or any follow-up communication. Despite multiple attempts to reach out — including offering to pay for the part and shipping — I have not received a response. I’ve only owned the cooler since September 2025, and aside from the foot pad issue, it seems to be a solid product. That said, the lack of communication and follow-through on the warranty claim has been frustrating. Based on the product quality alone, I’d rate it higher — but due to the warranty experience, I’m giving it three stars.
Reply from Canyon Coolers2026-02-12
George, Sorry for allowing this to slip through the cracks. If its a super odd part sometimes this happens. We understand a Service Outfitter has reached out to accommodate your request. Thanks for the more then fair review, we will take this moment to learn from it. Sincerely, Jason Costello CEO Canyon Coolers
It’s was great all around customer…
It’s was great all around customer service and easy access on the web
Great product and a great company
Great product and a great company. We use these coolers commercially on the Middle Fork of the Salmon. We load them in to trucks, planes, drag them through the dirt, have dance parties on them and they never fail us. After 8 days on the river in August we still have ice cold beers at the the take out.
Reply from Canyon Coolers2026-02-12
Dan, Here in Flagstaff we like to brag about our local river here, but we hesitate to say its any better then the Middle Fork. A legendary bucket list river that everyone should do once in their life. We are honored to work with the tour operators and river community and you are no exception. Thanks for the awesome review. We have the best clients on earth. May the river always rise to meet you, Jason Costello Founder Canyon Coolers
Holabird Sports
Lotz Outdoors
White Mountain Ski Co
owayo custom sports USA
TRACT Optics
myGemma
Ovcio
DavidSW