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Canyon Coolers

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202 reviews

4.8202 reviews
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About Canyon Coolers

Data updated
Website
canyoncoolers.com
Category
Sports
Location
United States
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
100% (8/8)
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About this business

Born in the mountains, raised on the Colorado River, and surrounded by desert. We take our adventure seriously and build our products accordingly. We make some of the world's best premium ice chests, drinkware and soft coolers. Canyon Coolers will continue to innovate and improve the all the hunting coolers, rafting coolers and camping coolers we make. Notice our straight wall design, saving you space and packing better. Our family friendly cam latches are easier to open and close. Our super thick seal and thick walled insulation means you have the ice retention your family members wish they had. Your adventure matters ! We ship 95% of our orders within 1 business day. We offer free parts for as long as we make the cooler. We will support our customers as long as they have their Canyon Ice chest. Are our cooler like Yeti ? No, we are better by most accounts. We are a small business with big ideas, outdoor recreationalists with a zeal for adventure and we will never stop creating products you can rely on. We are Canyon Coolers and we have the best warranty in the industry.

Written by the business, not verified by us.

Is Canyon Coolers legit?

Canyon Coolers (canyoncoolers.com) has a 4.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-01.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. People frequently share that placing an online order is fast, straightforward, and completely smooth from start to finish. Customers genuinely appreciate the impressive build quality, sturdy handles, and exceptional ice retention that keep items cold for several days during trips. Many buyers also praise the highly responsive customer support team and rapid shipping times that make all product purchases completely effortless. Some reviewers were not happy with occasional fulfillment errors, unexpected shipping damage, or noticeable cosmetic flaws found right upon delivery. A few people also noted concerns regarding delivery tracking delays or a lack of communication after completing their initial purchases.

Auto-generated from all reviews of this business. For reference only.

What people say

Exceptional, Underrated Cooler!

I did a lot of research before landing on the Outfitter 22 V2 that I bought. I had just bought a Canyon Pro 65 a little over a week before buying this Outfitter 22 V2 because I needed a much better large cooler than the old 48 quart Coleman that I had been using (see my review on the Pro 65 for details on that cooler). I realized that I also needed a small cooler for small/short trips, beach outings, or cases when I need just a little more space once the Pro 65 is full. Despite having just gotten a Canyon Pro 65, I still researched other small coolers to make sure that the Canyon Outfitter 22 V2 would be my top pick. For multiple reasons, I settled on Canyon again. A few of those reasons are Canyon’s lifetime warranty, the rotomolding process, recessed latches (and no other protrusions around the body either), inclusion of a shoulder strap instead of a swing handle, fantastic packability, and robust latches that are easy to use. Performance should be on par with or exceeding the other rotomolded options that I looked at, so these are some of the standout design features that settled me on Canyon again and that the competitors either lacked or were not as good. I’m an engineer, so I take my research seriously. I’ll also say, Canyon has probably the best color options out of any cooler brand that I looked at; I got this Outfitter 22 V2 in Juniper Green, which is way better than the greens that I saw from other brands! Below are a few suggestions and comments about the cooler itself: 1. Maybe design a drain plug that has a cord attaching it to the body to prevent loss. For one, people should have enough responsibility and common sense to keep up with their drain plug anyway, but people are people, and people fail, and many people will complain about this when it’s really their fault that they lost it anyway. Adding this feature would prevent people from complaining and blaming Canyon in their reviews if they choose to complain about this topic. 2. Adding an embossed ruler to the lids would be a cool feature. Some other brands have this, and it isn’t a deal breaker by any means, but it would likely add some value for a lot of people. Quick side note: Canyon’s divider/table is a wonderful accessory since it eliminates having to place drinks on the cooler lid and then having to remove them any time it needs to be opened. I saw other coolers with molded in cup holders and thought about this; I’d much rather have the side table than molded in cup holders, so I’ll probably get the one for the Outfitter 22 V2 since it’s slightly different from the one included with the Pro 65. It makes the cooler so versatile. Sorry for the lengthiness; Canyon definitely checks all of my boxes!

Reply from Canyon Coolers2026-01-16

Cade, Thanks for the extensive review. It is great to meet or exceed the bar of the more discerning eye. I too can go down the analytical deep holes at times. We do have a guy (Joe Ropes) who makes drain plug retainers from survival rope for us. My designer and I consider cup holders from time to time but we don't want to compromise the insulation either. Fish Rulers can be done but there is a wider range of shrinkage possible in rotomolding (1/4"). so accuracy can be a thing. As you know there is always a trade off happening when it comes to design and we will take your suggestions to heart. Thanks again. Stay Cool, Jason Costello CEO Canyon Coolers

Asking for a review before tracking number

I don’t like being asked for a review on a product before I’ve even gotten a tracking number. Your coolers are the best, but this is silly.

Reply from Canyon Coolers2026-01-07

Martial, Thanks for the feedback. This was a request to review the website/service so far. the product review request is emailed out 2 weeks after the order. I guess it can be a bit much but we do listen and adapt to our clientele. We will review this process and potentially make some changes this February. Sorry to to bother you. Sincerely, Jason Costello CEO Canyon Coolers

Great products and a great staff

I've had nothing but stellar experiences with Canyon Coolers and the entire staff. All the way from the top with Jason, to Dan and to John. I have several of the Outfitter series coolers and they are holding up well with the extreme conditions they have been out through. Great products. I have yet to be disappointed.

Reply from Canyon Coolers2026-01-05

Mike, We have the best clients on earth. Thank you for being one of them. It's awesome that your Outfitter series coolers are taking a beating and staying cool. Thank you for your positive feedback! Stay Cool, Jason Costello CEO Canyon Coolers

Excellent Cooler

Ease of purchasing, customer service, and communication have been spot on. Received the cooler and it's fantastic. Very well built and thought out. Excited to get out and use it!

Reply from Canyon Coolers2026-01-05

Dear Happy Camper, High fives and a big thank you for the awesome review. We couldn't do what we do without clients like yourself. Stay Cool, Jason Costello CEO Canyon Coolers

Gave it to my grandson for Christmas

Gave it to my grandson for Christmas. He loves it. Thank you Canyon Coolers

Reply from Canyon Coolers2026-01-05

John Engle, We're so happy to hear your grandson loves the cooler! Thank you for your wonderful feedback and for choosing Canyon. That cooler should serve him well and provide great memories for a number of years. Thanks again. Stay Cool, Jason Costello CEO Canyon Coolers

Poor customer service and quality of the cooler

It has been a month since I ordered a Prospector 125 cooler, and I still do not have a usable product. The original cooler arrived with noticeable cosmetic defects, which raised concerns about manufacturing quality control. I contacted customer service and worked with John Martin, who was unpleasant to deal with and repeatedly minimized the issue by calling the defects “only small cosmetic defects.” At first, I was offered a partial discount, but that option was quickly taken off the table and replaced with an offer to ship a replacement cooler instead. Unfortunately, the replacement cooler was never delivered. I opened a missing package case with FedEx, and FedEx confirmed that the shipment was redirected back to the sender and advised me to contact Canyon Coolers. When I reached back out to customer service, John refused to assist further and told me to continue dealing with FedEx, despite FedEx clearly stating the issue was on the sender’s side. I have not received any follow-up or resolution. A month later, I still do not have the cooler I paid for. Very disappointing experience, especially given the price point and expectations for customer support.

Reply from Canyon Coolers2026-01-05

Maggie, Please accept our apologies for this mishap. I see you have chosen to put our small business on blast now with 3 different 1 star reviews over 1 sale. To clarify we offered a discount that you initially refused, we offered an exchange which you accepted and should have arrived the 21st, before we could receive the initial cooler that we had arranged for a personal pick from you rhouse for. When FEd Ex or UPS loses a package in transit and is re routed they have their own process that everyone has to abide by regardless of where you buy the item or for how much. That was literally our of out hands and it happened over the Holiday rush so some space and grace is required. Then Fed Ex said it was delivered to you on the 29th not us. Which wasn't accurate. You already have your credit and we did finally receive all the ice chests. Thanks for giving our small business a shot I'm sorry it didn't work out. If you ever want to work with us again I would be happy to personally handle your order. Sincerely, Jason Costello CEO Canyon Coolers

The cooler was received quickly and was…

The cooler was received quickly and was exactly as described. Our son is very excited for his next camping trip! I had a problem logging in as a pop up indicated that your site was suspicious and I had to "ignore" the warnings to access it. You should look into that so that it does not cause concern and cause a loss in business.

Local company that also donated the…

Local company that also donated the engraving to FMC hospital. Thanks!

Reply from Canyon Coolers2026-01-05

Joanna, Our First Responders and our local hospital is the lifeblood of our community. We greatly appreciate FMC choosing small businesses and local partners. They have been a great client. Stay Cool, Jason Costello Founder Canyon coolers

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