Good company and a quality product
Good communication from both the owner and employees. After close to two years I am very happy with my first cooler and just ordered a second one.
About Canyon Coolers
Data updated- Website
- canyoncoolers.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 100% (8/8)
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About this business
Born in the mountains, raised on the Colorado River, and surrounded by desert. We take our adventure seriously and build our products accordingly. We make some of the world's best premium ice chests, drinkware and soft coolers. Canyon Coolers will continue to innovate and improve the all the hunting coolers, rafting coolers and camping coolers we make. Notice our straight wall design, saving you space and packing better. Our family friendly cam latches are easier to open and close. Our super thick seal and thick walled insulation means you have the ice retention your family members wish they had. Your adventure matters ! We ship 95% of our orders within 1 business day. We offer free parts for as long as we make the cooler. We will support our customers as long as they have their Canyon Ice chest. Are our cooler like Yeti ? No, we are better by most accounts. We are a small business with big ideas, outdoor recreationalists with a zeal for adventure and we will never stop creating products you can rely on. We are Canyon Coolers and we have the best warranty in the industry.
Written by the business, not verified by us.Is Canyon Coolers legit?
Canyon Coolers (canyoncoolers.com) has a 4.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People frequently share that placing an online order is fast, straightforward, and completely smooth from start to finish. Customers genuinely appreciate the impressive build quality, sturdy handles, and exceptional ice retention that keep items cold for several days during trips. Many buyers also praise the highly responsive customer support team and rapid shipping times that make all product purchases completely effortless. Some reviewers were not happy with occasional fulfillment errors, unexpected shipping damage, or noticeable cosmetic flaws found right upon delivery. A few people also noted concerns regarding delivery tracking delays or a lack of communication after completing their initial purchases.
Auto-generated from all reviews of this business. For reference only.What people say
Helpful website and customer service.
Your website was helpful in finding the cooler that we want. It showed the information that we want to know. The ordering process was easy. The cooler shipped quickly with tracking information. The company reached out to me to see if I had any questions or problems. The cooler will arrive today and we look forward to testing it out and using it.
Super user friendly
The website is super easy to navigate and helps me decide what I need. It’s organized well and helps me see all my options without having to flip a bunch of pages.
Honest comparisons
Honest comparisons between canyon and comparable competitors. In addition the warranty is nothing to scoff at.
Great backpack cooler
Great backpack cooler! Durable and lightweight.
There is polite staff that was…
There is polite staff that was courteous and helpful
After sending pics of issue with cooler…
After sending pics of issue with cooler send back prompt warranty coverage for replacement of cooler Jason of Canyon Cooler in Flagstaff Az met friend delivering Cooler for new Replacement after Xmas coming in to complete coverage Appreciate Service Thx again H F
Color not as expected but customer was great.
I received the cooler and it appeared to be a little faded and there were a couple scratches. I spoke with Sam from Canyon Coolers who advised me to contact the " warranty department". I received a phone call from a gentleman named John M who was more than helpful for providing me a resolution. I look forward to using the cooler in the future. I will give an update and added star once I have been able to test it out.
Reply from Canyon Coolers2026-01-29
Mr Hackencamp, Thanks for taking the time to express your frustrations. I'm sorry the experience wasn't better . I guess I do take exception to your review however. It appears we were responsive and we offered you two proposed resolutions, including a full refund. That alone should warrant more then 1 star. You yourself have not proposed a solution. You claimed we 'almost sent you a used cooler'. We dont send out used coolers. All rotationally molded coolers have mold seam marks that process has more variability then say an injection molded process but it is super strong and allows the shell to contain the violently thick foaming agent we inject into it. I do think my staff member could have suggested Sandstone or White Marble colors as they do hide dirt and imperfections better, beyond that I believe the biggest difference between your review and the 5,000+ great ones is those clients actually used the cooler, experienced the ice retention and perhaps had one less scratch. If there is something we can do to improve the rating please reach out to [email protected] or [email protected]. You are also welcome to stop by any time. Again please accept our apologies. Sincerely, Jason Costello Founder Canyon Coolers
Easy to order and make great coolers.
First Class Experience
I think what sets Canyon coolers apart is their first class Customer Service and unbeatable warranty. My experience has been excellent. They take care of you long after your purchase. This is why I support this made in the USA company. To all of you at Canyon, thank you and keep up the good work.
Product came on time and it looks…
Product came on time and it looks amazing. We’re very excited.
Reply from Canyon Coolers2026-01-23
Rex, Thanks for the awesome review. The cooler inserts have links to our Ice Academy tips for peak performance. Thanks for choosing Canyon and we hope it serves you very well over the coming years. Stay Cool, Jason Costello CEO Canyon Coolers
Amazing cooler and great customer…
Amazing cooler and great customer service! Love this Arizona company!
Reply from Canyon Coolers2026-02-24
Manny, Thanks for the State 48 company love. We ar e honored to live, work and play in such an amazing place, and our clients are the best on earth. Stay Cool, Jason Costello CEO Canyon Coolers
Nice stuff
Well, our experience is very new. The product just arrived tonight, but it looks amazing and the build quality is very impressive. We really like the Sedona color and purchase some more accessories today to get fired up.
Wonderful product
Wonderful product! Made the perfect gift! We're from Flagstaff so we loved supporting your company and Duane Koyawena! Thanks so much!
45Pro and 22Outfitter
Pulled the trigger on a couple B-stock coolers and very happy I did! Got a 45 Pro in Marble and a 22 Outfitter in Blue for my parents. They are both heavier than anticipated but the build quality is excellent. The AZ heat is brutal, so I need something that won’t warp being left in a hot truck/car for extended periods of time. Will see how these hold up over the summer but overall very impressive. Upon detailed inspection they both had large scuffs, and the white one has a huge gash in the plastic on the front. Purely cosmetic. If you don’t care these are a steal. Both lids on both coolers sit flat, no warping on the bodies. My ONLY complaint is the 45Pro did NOT come with a drain plug😂😂 took the one off the 22Outfitter to see if it fits and it does. Will order a replacement. Would love to attach pictures of both coolers! Happy to support a local business and appreciate fast shipping. Would purchase again!
Reply from Canyon Coolers2026-01-26
Thanks for the awesome and completely thorough review. We absolutely should have included an actual drain plug. We are frankly embarrassed we didn't. I will ask the staff to send one out and include a retainer. Thanks for allowing us some space and grace to make things right ! We have the best clients on earth Stay Cool, Jason Costello CEO Canyon Coolers
We are a non-profit PTA, received damaged product & never heard back when we complained...
We are a non-profit PTA and ordered (2) bottles of Defunk for coolers at our middle school. When they arrived, one of the bottles had opened and all of the spray had spilled out. I sent an email explaining this & requested a replacement and never heard back.
Reply from Canyon Coolers2026-01-21
Shelby, Thanks for the heads up. I apologize for any confusion or frustration on our part. According to our records you emailed us 11//19 with the issue. We shipped a replacement product on 11/21. Tracking shows your replacement was delivered on 12/1 9434650206219005104339 Our small business relies on good reviews. If you would consider changing your 1 star review we would appreciate it Thank you and I hope the matter is otherwise resolved. Sincerely, Jason Costello CEO Canyon Coolers
Canyon Coolers reviewed my warranty…
Canyon Coolers reviewed my warranty claim within several days, and immediately shipped me replacement parts.
We have continued to have great success…
We have continued to have great success with Hunting Clients who ask about our Coolers and have purchased them..
Reply from Canyon Coolers2026-01-19
Duane, We are honored to have so many outdoor professionals using our products. Because of clients like you, and your clientele, we have been able to support conservation efforts across the state. The hunting community may be salty from time to time but you couldn't find a better group of individuals. Stay Cool, Jason Costello CEO Canyon Coolers
Website is very user friendly and when…
Website is very user friendly and when I called the office I felt very taken care of. Can’t wait to get our cooler
Reply from Canyon Coolers2026-01-19
We are far from perfect, but you cannot say we don't care or that we don't try. I am glad to hear we lived up to that for you. Stay Cool, Jason Costello CEO Canyon Coolers
Ordering process was seamless!
The website was very easy to navigate. And I am very grateful for the discount applied for being a pro member! Looking forward to putting my new cooler to the test with epic adventures! Thank you!
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