For the payment
For the payment, mastercard or visa charges of thb 300 is absolutely a bad experience. In 2022 not a single website charges card payment fees except your website.
About Cheaptickets.sg
Data updated- Website
- cheaptickets.sg
- Category
- Travel & Vacation
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 233 reviews
- Replies to negative
- 36% (134/368)
Do you own Cheaptickets.sg? Claim this profile for free and start replying to reviews.
About this business
CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Written by the business, not verified by us.Is Cheaptickets.sg legit?
Cheaptickets.sg (cheaptickets.sg) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 36% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the booking process is exceptionally fast, simple, and very easy to navigate without any unnecessary clutter or complex steps. Travelers also deeply appreciate the affordable prices, noting that tickets are consistently cheaper and offer great value compared to other online booking platforms. However, some people mentioned notable difficulties when trying to manage, update, or change their travel bookings afterward through the online portal. A few reviewers specifically experienced frustrating issues such as unrecognised booking reference numbers at the airport or unexpectedly high service fees for altering flights.
Auto-generated from all reviews of this business. For reference only.What people say
Fare and rate are good
Fare and rate are quite good compare with others. System and accessibility are quite OK easy and friendly’s user.
My experience on using the ticket…
My experience on using the ticket booking, I find the information on the luggage size and weight are not describe clear enough. Too many option choice on travel insurance. Actually one useful travel insurance can cover the options you ask for and cheaper then breaking them into many piece of option.
buy air tickets only up to 9pax only
prices problem
Customer service efficiency is too low
I contacted the customer service of this company five days ago, but so far there is no response to help me solve the problem.
Good deals, but more rights to passengers
Good deals, but very less protection in case of issues with the flight. It should be given more space for passengers’ rights.
No contact
Booking was easy and no problem, but i tried to contact Cheaptickets because my name appears wrong on the ticket. My first name and middle name are joined together. I still dont know if this will be a problem when i check in. I emailed cheaptickets and also used the Chat option on the website but i had no response from either.
Should give some grace period
After I booked my flight, within 10 minutes I noted I had made a mistake on the day and needed to change, I needed to pay extra money to change.
Every thing is fine but it's not…
Every thing is fine but it's not possible to contact you via bot chat since my question is not in the list and the phone number given on the page is not able to contact. I need to know whether my ticket is surely confirmed since I got text from the credit card that the amount was not approved.
The price seems promising at first but…
The price seems promising at first but they charge you if you use any other means of payment than Visa. I do not have a Visa card so I was charged to pay with Mastercard. They will also charge you if you pay with Paypal etc. So basically you have to pay in order to pay! It does not make sense and is quite outrageous. I will not use this service again.
While the booking procedure was okay…
While the booking procedure was okay and I have no complaints, the reason I give a low rating is simply because of the lack of transparency of their price. There is nothing wrong with this practice. But this is usually a clear indication of the sincerity of the company and whether they place priority in their customers' welfare and satisfaction, or if they are more concern about getting sales and profits. The fact that there are additional charges every step of the booking process, simply shows they want you to wrongly believe that is a good deal, when in actual fact you end up paying more than what is advertised.
I have to wait a long time to receive…
I have to wait a long time to receive the "ticket" email. Also the Air Ticket and Receipt should be separated. If possible, the Air Ticket and T&C on different page. We can easily save on PDF File and forward.
Lack of commitment
On my booking two days back, you sent an email that I shall get my ticket later in the day. Two days have passed, you have asked for review but I am still waiting for the ticket. What do you expect me to rate. Regards
Needs to have Cancellation policy
1. on booking NO info on whether flight is "VTL or Non VTL" where you need to cough more money & waste days in Quarantine rules. 2. NO info/on cancellation policy. How much money a cancellation costs ways is 3. NOT clear who takes care of cancellation Booking agent OR Airlines. 4. Above issues clearly shows, Cheaptickets is not ethically honest but pure shrewd business model.
i don't have the confirmation booking
i don't have the confirmation booking. i have to send request but nothing back.
Why only visa card is free of handling…
Why only visa card is free of handling charge?
There is no confirmation email send…
There is no confirmation email send after completed booking and payment Which let me so worry about my booking
Not much support provided
Cannot receive the confirmed ticket for more than 2 days and no contact hotline for enquiry.
CheapTickets.co.th failure to provide agreed refund!
Booked a British Airways flight with CheapTickets.co.th. The cancelled flight was suppose to be refunded by the Agent CheapTickets. They promised to refund monies and asked for my bank details but no funds were forthcoming. I wrote requesting a reason why no funds were forthcoming and received no reply. Should I ever receive a refund I will report the fact but I am not holding my breath. Update: Well I did eventually get my refund from CheapTickets.co.th. Let's put the massive delay down to covid19 increased workload.
Bad experience
Really bad experience with cheaptickets.sg, multiple times. Had a bad encounter with them 6 years ago where they had overbooked the flight and I was left stranded at the airport for over 2 hours. Recently, I decided to try them again but with the covid situation, Cathay Pacific had to cancel my flight. Cheap tickets took 5 months to refund only SOME of the money and deducted $600+ as "cancellation fee". I didn't cancel my flight - the airline cancelled it. Why am I penalized for this?? Still chasing customer service but they are ignoring me. Bad experience, will never go back to them.
People also looked at
Trip.com3.0
traveloka.com2.7
Vliegwinkel.nl
CheapTickets.nl
Agoda3.0
Teaflight
BudgetAir.com.au
BudgetAir.it