Cheaptickets.sg

My Experience

Hello everyone, just want to share my experience on cheaptickets.sg services. I’ve read the reviews posted here and i thought my refund was a lost cause. My flight was booked in early Feb and was suppose to fly to Korea on the 5th of Apr. Due to the current situation with Covid and Korea being affected at that point of time, we had the opportunity to cancel the flight in late Feb. I remember trying to call them and only manage to go through their line once out of the many times i had to hold on their line due to their operators being overwhelmed with calls of people trying to cancel their affected flights as well. I decided to drop them an email and thankfully they got back and said they would then process the refund. That was 3rd March 2020. Fast forward, we didnt get any calls or email or anything afterwards and i started to get worried. Drop them 2 emails but still nothing. I thought my refund disappeared into thin air with so many flights cancelled around the world. Even spent $12 calling Netherlands their HQ but no one picked up. Then last Tuesday, 5th May 2020, i received an email that my refund will be processed and it will take at least 10 days. 3days later on the 8th. I got my refund. I wanna share my experience and thank Cheaptickets for processing my refund even though there was radio silence. And to those who are waiting, please try not to lose hope. I got my refund of 2k almost a month from my actual flight date. I hope your refunds will be processed as well. Thank you for reading. 🙏🏽

Urgent/CSG 3625248

hi pls hlep for changing the flight dates. my flight is departing 18th march. I need to change my dates. I approached SIngapore airline they saying the change can only be done by cheapticket(agent)

Booking number CSG-3669134

Hi Team, I need help to change my booking. My flight is departing on 17 Mar 2020. (Booking number CSG-3669134) Due to travel restriction impose by Singapore government: People who enter Singapore with recent travel history to ASEAN countries, Japan, Switzerland or the United Kingdom will be issued with a 14-day stay-home notice. This will take effect from 11.59pm on Monday (Mar 16) and applies to all travellers, including Singapore residents, long-term pass holders and short-term visitors, said the Ministry of Health (MOH) on Sunday. I would like to change my flight to a later date, SIA allow change of date without any fee. Please assist, i tried calling the hotline but could not get through.

csg3625248 ..urgent

hi cheap ticket pls change my flights to any date in July with same fare.i purchased premium package mybookingnumber csg 3625248 myflight departing soon ..pls revert regards

Multiple emails, no response

I’ve been sending multiple emails to your customer service email to receive automated emails back, please respond and proceed with a full refund of our flight tickets (booking reference: CSG-3511637)

SOME TIME THE WEBSITE IS NOT STABLE AND…

SOME TIME THE WEBSITE IS NOT STABLE AND HARD TO LOGIN. VERY LIMITED PAYMENT MODE AND INCURRED COMPULSORY CHARGES WHICHEVER PAYMENT MODE.

Poor user interface. Be prepared to make modifications!

Intuitive user interface that makes it harder to access important details of flight bookings, such as luggage weight additions or modifications. I booked a Thai Lion Air flight and had to add check-in luggage to my booking afterwards, through the official website.

**Done** Cancelled Flights SG - South Korea CSG-3364860

Hi, I have been calling and emailed customer services after S.Korea announced COVID-19 outbreak. Till today no respond from your side. My flights already suspended by Korea Air. (15 MAR - 23 MAR). Kindly assist to refund my full payments. **Cheaptickets.Sg had respond my request through CS** Thanks

Tickets refund CHK-4983603

Called the hotline but no one answered. Would like to have my tickets refund because the flights were cancelled by the airline. Please call or email back.

Very very difficult to reach customer…

Very very difficult to reach customer service. All you need is to improve your customer services and gain back customer trust. When I visited your Facebook page there are a lot of comments that your company is a deceiver and that concerned me a lot. I think you lost lots of customers from those comments.

In my previous booking there were a…

In my previous booking there were a mistake issuing my tickets, wrong departure date, made by cheaptickets. When aknologing this, I was not able to contact cheaptickets offices in Hong Kong, and took hours until I could reach offices in other countries, namely Egippt and Denmark. Only then my departure date was back as it should but since there was another airline for connecting flight that was not able to change the date, I had to spend one night in London with a young child, with all inerente expenses for that stay. Have not received any email or contact regarding this situation, don't know if there's a process being followed, as assured by phone. Hope to her from you soon regarding this issue.

Tian RanSingapore · 1 review · Posted 2020-03-05

it just doesn’t get through

Called in yesterday and today, held on call for more than 30mins every single time. I give up. CSG-3273933 do help if possible, regarding my refund due to cancellation of flight from the airline. Else the only place I could turn to is CASE.

Daniel PangColombia · 4 reviews · Posted 2020-03-05

Fingers crossed for Customer Service

Hi, while flights do offer good value at times, as others mentioned the customer service has been very slow and I was actually on hold for 1 hour before getting informed by a bot that there are no agents to take my call and they hung up. Tried e-mailing but since others have received no response I'm going to try here since I've seen responses below. For this booking CSG-2745799 (airline ref P6E35X), previously I had originally booked the 12:30pm flight, but that flight was cancelled and I was moved to a 7:40am flight on the same day. Would it be possible to move me to the other flight on the same day at 16:10 instead of 7:40? Please let me know.

Payment done but didn't received my ticket.

Hi, i have booked ticket on 2nd march. Payment has been made but i have not received any ticket from them also call centre no is not getting connected. 89032532. Can you see in this matter. I have booked another flight as well because off this. ######### I have not received any booking no but my payment got deducted on 2nd March 2020.

CYHong Kong SAR China · 4 reviews · Verified · Posted 2020-03-04

The website is good and user friendly

The website is good and user friendly. However, it is difficult to get my e-ticket in English version. Tried to email the CS team but they never respond.

Customer service is too bad

Customer service is too bad Can call in while I wait for an hour Email just provide opinional choice Very disappointed even the first time use

Booking reference number: CHK-5304987

My booking reference number is CHK-5304987. I called the Customer Service officer for asking the enquiry about the cancellation on 15 February 2020.I understood the general procedure for Cheaptickets to cancel the booking for free. However, since this time is a special case (because of the Novel coronavirus (2019-nCoV)). The CS officer said that she can waive the ticket and provide full refund if the airline can allow to cancel the ticket for free. Therefore, your staff asked me to send email to get the reply from Finnair, I sent the email to Finnair and got the approval from them. The reply of Finnair was sent to you on 18 February 2020 and a follw up email was sent to you on 2 March 2020 today. Please reply me through the email or phone ASAP. I would like to know the procedure of how to cancel my ticket and get refund (The total refund amount should be HKD$22,280 and no sevice charge or admin cost). Thankyou.

My booking CHK-4722976

My booking CHK-4722976 with flight by Cathay Pacific which allowed free cancellation due to the outbreak of Coronavirus. I would request cancellation with full refund. Please reply immediately. Thanks!

Customer service was inefficient

Customer service was really difficult to get ahold of both via phone and email. The representatives were not able to communicate clearly or efficiently to help resolve a problem that was of their own doing. Very disappointed with the service this time around.

Cheap tickets but slow customer service