CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
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Is Cheaptickets.sg legit?
Cheaptickets.sg (cheaptickets.sg) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 36% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that the booking process is exceptionally fast, simple, and very easy to navigate without any unnecessary clutter or complex steps. Travelers also deeply appreciate the affordable prices, noting that tickets are consistently cheaper and offer great value compared to other online booking platforms.
However, some people mentioned notable difficulties when trying to manage, update, or change their travel bookings afterward through the online portal. A few reviewers specifically experienced frustrating issues such as unrecognised booking reference numbers at the airport or unexpectedly high service fees for altering flights.
Auto-generated from all reviews of this business. For reference only.
Hi cheapticket service center 2 days ago we book flight tickets u cut the money frm my card but didn’t get any booking number no email & e ticket so what should I do now
Reply from Cheaptickets.sg2019-06-24
Dear Aswanth,
We are sorry to hear about your negative experience using our services and we apologize for the inconvenience caused to you.
Could you please let us know the date the amount is charged and currency we will check and get back.
Thanks & RegardsCheapTickets Support team
Slow response from customer service, call must wait for long time to connected, email to cs, not received response.
Most of the ticket cheapest form others
Reply from Cheaptickets.sg2019-06-22
Dear Juniati,
We are very sorry to hear about the negative experience you have had using our services and we apologize for the inconvenience caused to you.Due to high call volumes, we are not able to respond on time.
We apologize for the inconvenience caused to you.
Thanks & RegardsCheapTickets Support Team
Booking would have been easy if the promo code space is already there before you pay
Reply from Cheaptickets.sg2019-06-22
Dear Zaira,
We are very sorry to hear about the negative experience you have had using our services.
Kindly note that yes there is an option after you confirm the mode of payment. Sample below.[https
made my booking at 2pm today, website said "booking successful",
but not receiving any confirmation email, history in "My trip" is totally blank,
tried to call them on hotline, but could never reach, always busy and sometimes get cut off from that side.
and email to cs cheaptickets.hk was not replied, and then tried cs cheaptickets.co.hk but system reply indicate its an invalid address.
so i have to comment here, look forwards to some reply regarding my booking CHK-4534532
if it failed, pls do me a favor to inform me as soon, so i could complete my rebooking that wont affect my trip. thx
Reply from Cheaptickets.sg2019-06-27
Dear Norchen,
Please be advise that the booking was unsucessfully made, and full refund was proceeded to passenger on the same date.Kindly check with bank if the refund reflected, and passenger please proceed to make new booking
Should you have further inquiry, kindly contact our hotline at +852800906909 or email us at [email protected]
Thank You
I made several calls to your hotline to clarify my questions during the office hour but I failed. I couldn't find any email address stated in your website. Then I asked my question by writing a reply email of the e-tickets BUT I still haven't got any reply from you. Do you really provide customer service?
Reply from Cheaptickets.sg2019-06-14
Hi, upon checking , we did not received any email on this CHK-4509798.Kindly email to [email protected]
When I want to book Thai Airways with the time and price that I wanted, the moment when I made payment the time slot showed not available and I have to choose another not so good timing and paid for it.
But after my payment, the original time slot and the price that I wanted come back. I wonder is it a way to lure customer to clear not so good timing flights?
Reply from Cheaptickets.sg2019-06-05
Dear Edward,
We are very sorry to hear about the negative experience you have had using our service.
Upon reviewing your request we can see that your tickets are all confirmed for all the travelers with Thai Airways. An email confirmation has been sent to your email address. Kindly check your email
Thanks & RegardsCheap Tickets Support team
2 times amount deducted via applepay but never booked the flight. Customer service said the amount will be returned in 5 days. It is almost 1 week but the amount haven’t returned yet.
I’ve sent an e-mail to cs and didn’t received any reply
Reply from Cheaptickets.sg2019-06-27
Dear Sir/Madam,
Thank you for contacting CheapTickets Customer Service.
We are sorry to advise that we did not receive any email from passenger. kindly advise passenger's inquiry, hence, we can assist further.Thank you
When I select the price down ticket, The website said there is no such ticket... I cannot process to transaction page... And I cannot reach the hotline ...
Reply from Cheaptickets.sg2019-06-27
Dear Annie,
Please be advised that assistance has been provided on call for the cancellation.
Should you have further inquiry, kindly contact our hotline at +852800906909 or email us at [email protected]
Thank You
For a booking in business class, you don't offer the possibility to book a seat. Another thing : you dont ask our passport number and validity.
I am surprised
Reply from Cheaptickets.sg2019-06-01
Dear Serge Fabre,
Most airlines do not need specific passport information for your booking unless the airline asks for it. Currently your booking includes all the required information (date of birth, gender and name).If the airline needs more information, we will inform you. If necessary, an employee at the check-in counter at the airport will add any missing information to your booking.
Seat assignments vary from airline to airline. Seats can be assigned on the website of the airlines by using the reference number provided on your ticket based on your requirements
If you have any queries please contact us at [email protected] [[email protected]].
Kind regards,
CheapTickets
1. Take too much time (about 20 minutes to reach the CS) in waiting call pick up while call in the free toll hotline.
2. I did double checked the information I input on line for my tickets but don't know why name of ticket holder in the E tickets goes wrong (the last name being supersede the last word of the first name).
3. For user friendly, I would suggest to pump out a screen of input information which request customer to double check and save prior to move on payment.
Reply from Cheaptickets.sg2019-05-30
Hi WI Or,
Thanks for your suggestion.
Please be advised that our agent is assisting passenger via email regarding to name correctionKindly refer to our email, and provided necessary information.
Quite reliable , fast response & tried their services twice
Reply from Cheaptickets.sg2019-05-26
Thank you for your positive review.
As we are constantly striving to improve our services and provide positive customer experience, we value customer feedback such as this.
We appreciate your time and we will look forward to seeing you again on our site.
I required a small change to my booking and requested for it online. The reply came in about 2 weeks after the request but it wasn’t clear. Sent another email to clarify but have not received any reply. It’s been almost a month!
Reply from Cheaptickets.sg2019-05-26
Dear Gina,
We are very sorry to hear about the negative experience you have had using our services. one of our representatives will be calling you shortly to assist you.
Unable to edit add one such as luggage once booked . Prices similar to direct airline booking .
Reply from Cheaptickets.sg2019-05-26
Dear Anwar,We regret to learn that your contact with us did not meet your expectations. Can you please send us your booking number in a private message so we can help you?
I have tried to booked for my family of 4 on cheaptickets.sg. Due to the fact that my son needs to return back to singapore earlier I have to make a separate booking of my other family of 3.
I make a booking from singapore to Jeju on 8th June 01:10 for 3 and was planning to book the same schedule for my son. I was horrified that I couldn't make a booking for the same flight as it was not available afterwards just in a matter of 5 mins.
I tried calling the customer service but he's not able help just mentioned the system may not be available.
I have no choice to use the skyscanner to book for my son's trip to match our outbound flights(that was booked in cheaptickets.sg) together to Busan.
Customer service officer should have been more proactive to address my concern instead of either saying no flights or "would I like to cancel my booking" etc.
Awful. Website booking engine not working. Customer Service line listed on website not working. If this is a legit company then they need to sort themselves out. Experience feels more like a scam.
Reply from Cheaptickets.sg2019-05-23
Thank you for your feedback.We will try our best to improve our servicesShould you have any further questions or concerns, please [email protected] or +852 800906909 operates Monday to Friday 9AM-6PM.
Could not find promo code section !!! Credit card fee !!!
Everything was well till i have discount code to enter but cant input it in !! No box or section for promo codes !! Try searching for it but cant be found. Very disappointing !! Also why is there booking credit card fee ??
unreliable travelling agency with poor customer services!
Should have read more about this company before booking my flights!
When I booked my tickets from Finland to Germany, i was asked on their website if i would like to add an extra baggage to my tickets as it was not included. I added baggages on both my inbound and outbound flights and paid for them at the same time when i booked the tickets.
When I checked for my flights on the airline's official website, only 1 extra baggage was added to my outbound flight. No baggage has been added to my inbound flight.
Sent two emails to Cheaptickets.hk to ask about this. Got no reply. Called their customer service hotline. A guy picked up and he said he would check for me. But he hung up in the middle of the call. It wasn't an accident because it happened TWICE! I called them twice to resolve this matter but he did it twice. Very unhelpful and unprofessional.
The problem is still unresolved and i'm leaving soon in 2 days. Probably will have to pay again for the baggage at the airport.
---updated on 19th May, 2019.
I tried calling again on the next day after writing this review and another girl from the hotline helped me with my problem. I guess i just had bad luck with the first guy who was rude and didn't care about my problem. This company needs to train their staff properly.
Reply from Cheaptickets.sg2019-05-23
Dear Mandy Ngai,
We apologies for delay respond.
Kindly send in a email with your booking reference to [email protected] [[email protected]].
Thank you.
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