No prompt reply
No immediate confirmation
About Cheaptickets.sg
Data updated- Website
- cheaptickets.sg
- Category
- Travel & Vacation
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 233 reviews
- Replies to negative
- 36% (134/368)
Do you own Cheaptickets.sg? Claim this profile for free and start replying to reviews.
About this business
CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Written by the business, not verified by us.Is Cheaptickets.sg legit?
Cheaptickets.sg (cheaptickets.sg) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 36% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the booking process is exceptionally fast, simple, and very easy to navigate without any unnecessary clutter or complex steps. Travelers also deeply appreciate the affordable prices, noting that tickets are consistently cheaper and offer great value compared to other online booking platforms. However, some people mentioned notable difficulties when trying to manage, update, or change their travel bookings afterward through the online portal. A few reviewers specifically experienced frustrating issues such as unrecognised booking reference numbers at the airport or unexpectedly high service fees for altering flights.
Auto-generated from all reviews of this business. For reference only.What people say
It would be nice if no charge for…
It would be nice if no charge for paying through VISA credit card
Reply from Cheaptickets.sg2019-09-11
Dear Tookta, Thank you for contacting us and providing with your feedback. You have made booking on TH website. All our prices are show in THB and we charge our customers in THB only. In case you have account in different currency, you will be charged amount converted from THB according to the rate of your bank. We will look forward to assisting you with any of your future bookings. Kind regards,CheapTickets Customer Service Vaideki [https
Pricing very transparent
Pricing very transparent. Even for the payment by credit card, different pricings are clearly shown for different type of credit cards passenger chooses.
Does not offer instant confirmation
The webpage is not user friendly and does not offer English language. The tickets cannot be confirmed immediately and we have to wait for a reply
Reply from Cheaptickets.sg2019-09-09
Hi Sir , English option is available forwww.Cheaptickets.hk [//www.Cheaptickets.hk]. User might want to click on upper right side on the website to select the language option. ( Refer the the picture below ,highlighted in yellow - "EN" ) [https
Price is just 30 dollars lower than…
Price is just 30 dollars lower than competitors. Should be more lower for member.
Reply from Cheaptickets.sg2019-09-09
Hi, Thank you for your feedback , we will share with our relevant department.
It’s more expensive than another web…
It’s more expensive than another web site, the coverage of insurance is also not as good as another web site provided.
Reply from Cheaptickets.sg2019-09-02
Thank you for your feedback.
It’s will be wonderful when come to…
It’s will be wonderful when come to payment, we do not have to pay the credit card charges
Reply from Cheaptickets.sg2019-09-07
Dear Yi mei, We are sorry to hear about your negative experience of using our services. However, please note that your credit card issued has charged you with a processing fee in order to complete the transaction. If you have any questions concerning this charge, please contact your credit card company. Kind regards,CheapTickets Customer Service Karthik [https
No guarantee of tickets. Incorrect discount codes.
1. No update on my email yet 2. It's super long to get connected to a customer care officer. 3. Tickets after taking full payment are cancelled. No guarantee by cheaptickets when booking flight with them. You might end up paying more when tickets are cancelled as outside prices are increased by then. 4. Voucher code provided is incorrect. Vaibhav
All credit cards payment should not be…
All credit cards payment should not be charged extras.
Reply from Cheaptickets.sg2019-08-23
Dear Derek, We offer several payment options for our customers which requires administration. There is always a payment method that is free of charge. If the payment method is not free of charge, the fee is mentioned when you choose the payment method. If you have any questions concerning this charge, please contact your credit card company as we do not have control over external transactional fees. Kind regards,CheapTickets Customer Service Karthik [https
Your website stated that you accept…
Your website stated that you accept American Express but I was having trouble booking my flights for more than half hour and finally, I decided to try a different card and I finished my booking in a flash. I hope you do not state that you accept Amex when you don't as delayed booking can cause anxiety that the tickets will be snapped up.
Reply from Cheaptickets.sg2019-08-20
Dear Liting Daphne, This is to acknowledge that CheapTickets do accept transaction via American Express but it could have been an issue with the transaction why id did not go through. Our sincere apologies for the inconvenience caused andhope that we are able to better assist you in the future. Kind regards,CheapTickets Customer Service Karthik [https
Good
Good experience
Reply from Cheaptickets.sg2019-08-19
Hi , Thank you for your feedback.
Booking was fast and efficient
Booking was fast and efficient, but the pricing and the baggage allowances, meals and Insurance packages are not clear. Overall, I am not too happy with the service as there is no customer assistance available i.e. no one available to seek clarification.
Poor customer service
The only good thing about cheaptickets.sg is their relatively lower price (if you don't plan to make ANY changes or cancellation, that is). Even getting them to do a minor change is such a hassle. Customer service is poor, always taking the easy way out by saying this and that can't be done. E.g. 1) Once, I couldn't make payment using credit card/debit card and cheaptickets had redirected me to a Payment Failed page time and again after keying my OTP from the bank. I tried multiple payment methods by the way. So I both emailed and called cheaptickets. Some background story: It was only on their website that I couldn't make payment that day, I had also previously made successful bookings with cheaptickets the day before, I did not burst my credit limit, and I had already keyed in my OTP to make payment before being brought to the Failed Payment page time and again. All cheaptickets could tell me was please key in the correct details, don't mix up the 0 for the O, book directly on their website and not others (I mean seriously what kind of advice is this???), check if all spaces are omited, etc. In the end, they weren't willing to look into it, I just had to book directly with the Airlines even though it was slightly more expensive. 2) Once, I had a call agent hung up on me coz he couldn't answer my query about a particular booking I've made. Pure rude. The whole time before that, the call agent just kept saying "sorry there's nothing we can do about this". To this, I again had no choice but to call the Airlines myself. Thankfully the Airlines was able to help, even though they told me I should have gone through my travel agent, i.e. cheaptickets. Well I did, and was denied help by cheaptickets. What is a travel agent for? In the end I had to beg the Airlines myself. More bad experiences with cheaptickets than good ones. P.S. Just a side note, though this doesn't affect the validity of the air ticket, I didn't like the fact that any female passenger booked on a flight will appear as "Mrs" as default.
clunky website
Website has a clunky feel and needs up dating, credit card usage costs are significantly higher than other sites but for this flight it still worked out the cheapest
Feedback
The hotline always has a long waiting time. Moreover, no Cantonese operator answer the call ever the language was choose as Cantonese. I made two bookings with the same airline, same flight date n time and same fare but the tax was different, it is hard to understand. Actually, the tax should be fixed, it should be the same in every single booking.
I wasn’t alerted that luggage isn’t included
I wasn’t alerted that luggage isn’t included in the flight that I booked. I have to go through so much hassle and I still couldn’t buy/add luggage space. I will never book any flights from Cheaptickets.sg. I would share my experience with my friends to alert them these trouble I had to go through.
Reply from Cheaptickets.sg2019-08-11
Dear Gordan, This is to acknowledge that all these conditions are fully disclosed on our website before the ticket purchase and you can view your checked and hand luggage allowance at any time on our website under 'My Trip'. To sign in, use your booking number and the email address you used to make the booking. If you wish to bring checked luggage with you, you can add this to your booking on the airline's website or at the airport. To do this you must log in on the airline's website. Use your online check-in number for this. This number is stated on your e-ticket. We are sorry if these conditions were disagreeable with you, and hope that we are able to better serve you in the future. Kind regards,CheapTickets Customer Service Karthik [https
It’s would better if can have seat to…
It’s would better if can have seat to selection
Reply from Cheaptickets.sg2019-08-06
Dear Cheh, At the airline’s website, you can select your own seat according to your preference. Use your online check-in numberU8FUI3to log in on the website. Kind regards,CheapTickets Customer Service Karthik [https
This is the first time I book my…
This is the first time I book my airticket from Cheapticket. The name " cheapticket" did not appeal to me as trustworthy or reliable. But after I took the risk and decide to give it a try, I realised that it is reputable. But I do like to highlight 2 issues : 1) The loading of the pages is slow. 2) After I have input the OTP for the credit card payment, my computer screen went blank. There was no "acknowledgement" page on successful payment. Then I begin to feel is this a scram because made another round of payment for the same booking. The same thing happens, my screen go blank. I stopped and exit from the website. 3) Then I went to my email and when I look at my email, I did received an email on the payment received. And detail of all my booking. 4) I am concern if i had made double payment or made double booking, so I called "cheapticket" hotline. 5) The customer service gentleman told me that there is only 1 booking and 1 payment but I would need to called the bank to check if there is double charges. In summary, these small detail of assurance of payment or booking etc...created inconvenient to the user, who have to follow up to ensure our doubts are clear.
Reply from Cheaptickets.sg2019-08-07
Dear Angie, Thank you for your review. As we are constantly striving to improve our services and provide positive customer experience, we value and accept customer feedback such as this. The issue shall be addressed by the relevant team to avoid the same in the future. Apologies for the inconvenience caused. Kind regards,CheapTickets Customer Service Karthik [https
Tired to call customer service more…
Tired to call customer service more than twice times and didn’t work.
Reply from Cheaptickets.sg2019-08-05
Hi, please contact +852 800906909 .For Mandarin, this contact number operates 9-6 pm, Monday to Friday. For English, this contact number operates 8-9 pm daily. When we are experiencing high calls volume,please expect a longer waiting time. Alternatively , kindly email to us
My reservation number CHK-4757299
My reservation number CHK-4757299 I found there is a mistake of the last name of my e ticket. Seems the booking system has some problem, I don’t know why my last name is wrongly printed which I type the correct name when submitted the booking. I tried to call the CS hotline many times but nobody pick up the phone. Please look in to it and get back to me !
Reply from Cheaptickets.sg2019-08-05
Hi,please contact +852 800906909 . For Mandarin, this contact number operates 9-6 pm, Monday to Friday. For English, this contact number operates 8-9 pm daily. When we are experiencing high calls volume,please expect a longer waiting time. Alternatively , kindly email to us
People also looked at
Trip.com3.0
traveloka.com2.7
Vliegwinkel.nl
CheapTickets.nl
Agoda3.0
Teaflight
BudgetAir.com.au
BudgetAir.it