We had an amazing experience with Ciao…
We had an amazing experience with Ciao Italy tours. Our travel rep Robyn Crist did a super job putting a customized package together. I can not wait to book our next trip with Ciao.
About Ciao Italy Tours
Data updated- Website
- ciaoitalytours.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 38 reviews
- Replies to negative
- 100% (2/2)
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About this business
Ciao Italy Tours is the only stop you need to make when planning a trip to Italy. As your Italian help desk in the USA, we have everything you need to put together your ideal Italy travel itinerary. From private tours to fully-escorted trips through the country, cooking classes to wine tastings, we will work directly with you or your travel agent to make sure that your journey to the Bel Paese is a dream come true.
Written by the business, not verified by us.Is Ciao Italy Tours legit?
Ciao Italy Tours (ciaoitalytours.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 38 of them were added in the last 12 months. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional tour guides for being exceptionally knowledgeable, engaging, and attentive to everyone's unique personal interests during daily city excursions. Reviewers mention that staff members take their creative ideas and design fabulous, highly personalized itineraries featuring wonderful off-the-beaten-path locations and special holiday dining. Travelers also highlight the completely seamless car services, prompt professional drivers, and centrally located hotel choices that make their journeys entirely stress-free. People note that meticulous travel planning handles every single minor detail, resulting in truly unforgettable vacations from the very beginning to the end.
Auto-generated from all reviews of this business. For reference only.What people say
Our trip to Italy with Ciao Italy was…
Our trip to Italy with Ciao Italy was absolutely fantastic. The accommodations were top-notch, featuring charming hotels that perfectly captured the essence of each city. Transfers were seamless; we never had to worry about logistics, as everything was handled efficiently. Each tour was well-organized, offering a perfect blend of history and local culture that made the experience truly immersive. The guides were knowledgeable and engaging, providing insights that brought the destinations to life. Ciao Italy’s attention to detail ensured that we could relax and enjoy our trip without any stress. I highly recommend them for anyone looking to explore Italy in comfort and style! Thank you to our travel agent Aisha for setting this up with Ciao.
Ciao Italy is the Best
Ciao Italy is my go to for my clients and my own personal travel. Stefania goes over and beyond for me. We just returned from the Amalfi Coast and it was perfect. Our drivers and guides were excellent. Thank you Stefania for all of your hard work for me and my clients.
Castello di Albola grounds were…
Castello di Albola grounds were beautiful. Private cooking class (for four) was once-in-a-Lifetime experience thanks to host/interpreter (Isabella) and chef (Sarah). Professional, friendly & fun! Private transfer Driver (Diego) — from Borgo San Luigi to vineyard with stop in Castellina en Chianti — was knowledgeable, courteous & very personable! Highly recommend !! Gagliardi/Birney Families, USA
Fantastic 10 day tour of Venice
Fantastic 10 day tour of Venice, Verona, and Cinque Terre. Everything was set up perfectly. We had an amazing time and many fantastic memories thanks to Ciao Tours and Lauren Rizzuto from Squire Travel in Cheshire, CT!!
Seamless experience and amazing service
My party of 12 clients recently used Ciao Italy for all of their train travel and private transfers around Italy and they all said it was a seamless experience and were racing about their trip. I love the Ciao Italy team and Sindi who has worked on several trips for me but this one had a LOT of intricate parts with multiple payments and she was outstanding in every way! Love me some Ciao Italy!!
Ciao Italy is my go to when planning a trip to Italy
I'm a travel advisor and Ciao Italy is my go to company when helping clients plan their trips to Italy! Why? Because Ciao Italy's reps are very responsive to my requests whether during the planning process or if something unexpected happens during travel-- they are just a WhatApp message away from assisting me and my clients. They propose quality, well located hotels in all price points right from the start so there's not a lot of back and forth. They offer a variety of appealing daytrips that are also fairly priced which ensure my clients have a memorable trip without breaking the bank. I've probably worked with them on close to ten Italy trips and won't hesitate to work with them in the future!
Ciao Italy...accomodating and pleasant to work with
Very easy to work with Ciao Italy staff, especially Claudia. Always accommodating to questions and adjustments throughout and after the booking process. Looking forward to continuing this working relationship.
We felt like VIPs every day
Just back from a trip of a lifetime to Italy. My husband and I enjoyed every minute from the moment we landed to the minute we left our last hotel. The tours and transport arranged by Ciao was nothing short of stellar and beyond top notch. Visiting different locations across 12 days with much to see and do, Ciao made the best arrangements for us to travel and see the site we wanted to without any hassle or stress. From NY to Milan to Florence to Rome and finally to Positano. We enjoyed the best travel and touring anyone could dream of. Every driver, every train ticket was perfectly arranged to take us where we needed with no stress. We felt spoiled! Donna was an amazing source of information and helped us pick the right tours that matched what we wanted to do and more importantly how we wanted to do it. From the first day to our last the drivers and tour guides were all so friendly and informative. Our hotels in every destination surpassed what we could have hoped for with the best accommodations and service. We felt like VIPs every day we spent in Italy and I could not imagine planning another trip without Ciao Italy!
We highly recommend Ciao Italy Tours
We highly recommend Ciao Italy Tours. Matteo was a wonderful guide, and his expertise enabled us to pack in a lot in one day.
I highly recommend Donna at Ciao…
I highly recommend Donna at Ciao travel. She planned a perfect trip just the way we wanted she helped with by arranging all our train tickets and our tours. The hotel she picked were also beautiful and centrally located so we could walk to restaurants and shops. It was a wonderful two week trip where we celebrated our 50th anniversary.
We were very Great time in Italyhappy with all services…
We were very happy with all services provided by Ciao Italy. They arranged day tours for us and a 7 night trip for two of our group traveling by train from Venice to Rome. Hotels, transfers and all tours were great!
A Stress-Free Trip to Sicily with Ciao Italy
I recently used Ciao Italy to plan my trip to Sicily, and I must say, it was an absolute delight! From the initial consultation to the final itinerary. Ciao Italy was knowledgeable, efficient, and friendly. Their expertise in planning trips to Italy was evident throughout the entire process. They also arranged accommodations for beautiful hotels and excellent tours which was perfectly located in each city. Ciao Italy took care of all the logistical details arranging for private transfers between destinations and providing detailed information on travel. Planning a trip to Sicily can be overwhelming, but with Ciao Italy, you can trust that your vacation will be stress-free and enjoyable. If you're planning a trip to Sicily or any other part of Italy, I highly recommend Ciao Italy. You won't regret it!
My family trip to Italy
My family and I (12 people total) just came back from a family trip to Italy. We did Florence 3 nights, Rome 2 nights and Sorrento for 4 nights. Without question the greatest trip we have ever taken. Ciao Italy was simply amazing. Everything went as smooth as can be, from the first pick up at the airport in Florence to the train rides and transfers to and from, to the last pick up at 6AM in Sorrento. All the logistics involved they made it stress free, incredible, just incredible. I would use them again and would be crazy not to. If you're going to Italy, they are a MUST use, no question. I would recommend them 10 x over.
Siena, San Dimignano and Pisa
Filthy bus windows...we went for Siena, San Dimignano and Pisa with lunch. It was a double decker bus with absolutely filthy windows...I asked the guide woman why the front window was so filthy as we're hoping to take some nice pics of Tuscany and she just walked away...turned around and walked away...so rude unprofessional, lack of professionalism and manners. Considering we paid 180euros for sitting in filthy bus is a rip off... learn how to respect customers and some curtesy. Shame on you
Reply from Ciao Italy Tours2024-08-16
Hello sorry about your experience, however I believe you have the wrong company. We do not offer double decker tours and we do not charge in EURO. This is Ciao Italy Tours located in New York. Thank you
Stefania was amazing
Stefania was amazing! She scheduled our family trip to Italy for our youngest son's wedding. The wedding was perfect and the vacation after was amazing! Stefania delivered an incredible venue for the rehearsal dinner. The dinner was one of the many highlights of the trip. Thanks Stefania for making it all possible!
Exceptional Trip of a Lifetime!
Ciao Italy Tours, specifically Donna, created an all-encompassing trip for our family of 4 from Venice to Florence, Rome, Pompeii and the Amalfi Coast. The plans included every must-see list item in small-medium groups, to private excursions. Donna planned this trip specifically customized the trip to our specific needs or preferences as if it were for her own family. The draft and final itineraries were packed full of details giving us a clear picture of the trip prior to leaving. What we experienced far exceeded our expectations...including the level of care ensuring all transfers, tours, and accommodations were on time and according to the plans. Every provider (tour, transfer, hotels) was simply exceptional which is a direct reflection of the quality and care Donna and Ciao Italy Tours provided. I highly recommend Ciao Italy Tours and Donna specifically. Thank you !!
Always a 10/10 Experience with Ciao Italy
I'm a travel agent and Ciao Italy is my go-to supplier for Italy travel. They are easy to work with and always on top of it! Claudia, Sindi and Mariacristina have gone above and beyond for me and my clients and I can't recommend them enough!
I WILL ONLY USE CIAO ITALY FOR MY CLIENTS
Sindi did an excellent job for my 13 people to Rome and Venice in July 2024. They are still on their trip and texting about how wonderful and beautiful the hotel. How the private transfers were on time and all the tours were picked by her were great. Thanks Sindi I'm call you again. Angie Lanktree Angie's Travel
Very responsive and easy to work with
Claudia at Ciao Italy is great to work with and responds quickly. She put together an amazing 2-week Italy adventure and listened to specific desires to customize it perfectly. With a problem during travel, she was quick to help it get resolved.
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