Collars & Co.'s mission is to provide men and women with extremely high quality clothing that not only looks great, but feels amazing as well.Collars & Co. and the Dress Collar Polo™ was created because we hated wearing dress shirts under our sweaters and jackets everyday to work in NYC. It was always uncomfortable, hot, a pain to get on and then after wearing them, we would have to have our expensive dress shirts dry cleaned.
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Is Collars & Co legit?
Collars & Co (collarsandco.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 16% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Shoppers frequently praise the exceptional quality of the shirts, lightweight fabrics, and seamless materials, noting how wonderfully comfortable and smart they look under various garments. Consumers also emphasize the outstanding customer service, frequently mentioning that support representatives truly go above and beyond and are extremely responsive whenever assistance is needed.
However, some customers also noted challenges with sizing consistency across different fits, or occasionally receiving incorrect collar styles. A few reviewers experienced frustrating delays with order shipping or encountered unexpected difficulties getting specific support issues resolved to their complete satisfaction.
Auto-generated from all reviews of this business. For reference only.
I ordered and was charged for (2) polo shirts from Collars & Co. I received (5) polo shirts: the (2) I purchased, and (3) additional polo shirts that were mistakenly shipped with my order.
I contacted Collars & Co explaining this situation, and that I wanted to return the (2) polo shirts I ordered (too large a size and unacceptable look on me) along with the (3) polo shirts shipped in error.
I was informed that someone at Collars & Co would look into the situation and contact me for a resolution. This has not happened, and this shopping experience with Collars & Co has been very disappointing, giving me cause to wonder who is running the ship and driving the customer service/support at Collars & Co.
Excellent service this afternoon ! Rhianna was friendly and caring and my dog Rocco looks fabulous after his groom. Very professional and great attention to detail. Highly recommended.
I want to celebrate the great customer service of Collars & Co and my interaction with Monique. I purchased a dress collar polo that did not button as neatly as it should and Monique led the way to make sure I was completely satisfied. All correspondence was prompt and saturated with a "can do" tone. Many thanks!
These shirts come in handy for calls over the internet where I can throw on a sport coat, it looks clean. I work in a hot region where long sleeves aren't preferred. I have a few of these shirts and will continue to wear them. I would like to clarify a few things though:
- The collars are NOT comfortable. It feels like a plastic hoop around your neck.
- These shirts needs attention out of the box. Make sure you shape the neck and collar so it doesn't look like you have a dog recovery collar around you neck. Even some of the 5'10" middle aged men starting into the distance on their website have collars that are just comical.
- The wrinkles are a pain, but once you get them out you're in good shape. Again, even some of the models on their website have wrinkles in their shirts.
- The collar WILL CURL. More of an issue with the traditional, semi spread is better.
- The cut on these shirt are inconsistent. I wish I could upload a picture of the polo I'm returning now where the shoulders are cut at least 2 inches wider than any other shirt I have from them.
- The website is challenging to work with. The filter feature doesn't work well, they are out of stock on quite a few items, applying a discount code is tricky and right next to the order button (intentionally I'm sure).
- Price is not an issue for me personally, but these shirts are overpriced by a significant amount. If you are a consumer who needs to watch their clothing budget, look elsewhere or wait for 40% off.
All of that said, I'm still keeping their shirts in my closet and will continue to order a few items, try them on, and keep the few that are a solid addition to my wardrobe.
We made an error on sizing…twice and the quick response with an easy solution made returning (TWICE) a breeze. The communication was top notch and I would definitely recommend this company to my family and friends.
I’m a big fan of these shirts. I have the English Spread, Semi Spread, and Featherweight polos. The original cut fits me (5’9, 167) well. I do wish they had a short length, because the overall length is a bit long for my 5’9 frame. I prefer the original fit over the relaxed fit of the Featherweight. I do wish they had more patterns in the English Spread platform. Availability of colors and patterns is also a problematic. Many colors and patterns are consistently out of stock. I read reviews critical of the collars. I’ve had no issues with the collars and find they are easily reformed after washing.
Ashley was my customer service person at Collars and Co. She did a wonderful job handling my slightly complicated situation. Everything was made right. Good job Ashley, and Collars and Co, Thank you, Suzan B.
A collar button popped off a polo I recently purchased. I asked for a replacement button but Collars & Co said they do not offer replacement buttons. They then offered to replace the polo but it was out of stock. So they shipped me another polo of my choice and did not charge shipping. Monique and Charlotte were very helpful and responsive during this process.
The customer support department is awful. I ordered a shirt 20 days ago and I am still getting emails that that the shipping label has been created but nothing else has happened. I reached out twice and they could not find my order and when I sent the email confirmation they sent me another update that the shipping label had been created.
Monique flawlessly and efficiently handled my issue- she’s the best customer service I’ve had in years! Thank you and I will continue to support and recommend Collars and Co!
Brian
Exceptionally responsive customer service. Was helped by Charlotte and Monique and they were both friendly and supportive. Wish other businesses valued customer service this much.
The CEO sent me a "personalized" message with a discount code and when I tried to apply it, the system wouldn't acknowledge the code in anyway. The USPS is an antiquated shipping alternative. And the only option. According to the tracking, my Maverick jacket sat at the post office in my area for five days before it showed up. I own three jackets and two shirts and each order has been a hassle.
I own a few of these shirts now and they have become some of my favorite. I recently had an issue with an order getting processed properly and their customer service (Monique) got right on it and resolved the situation. Thank you for your product AND your service.
I have been shopping for a black polo shirt Medium tall.
Who ever I have been communicating with said they have the tall even though I mentioned when I see the order it does not say Tall.
Now returning the 5 th shirt having troubles obtain a return label.
Very frustrating
There was a minor hitch I discovered when I received the confirmation of my recent order for two shirts, a birthday gift for my son who lives in Chicago. Although the confirmation noted my son’s Chicago address correctly as the shipping address, it also adopted that address as the billing address. However, the credit card on file used for the purchase is associated with my billing address in West Palm Beach. Because I was concerned that the shirts would not be shipped in time to arrive by his birthday, or shipped at all, I contacted customer service. Ashley adroitly handled the matter and made sure the mistake was corrected in a matter of days. She was responsive and addressed the matter with courtesy and concern for the need to act quickly. Most importantly, she made me feel confident that she had the problem well in hand.
Although I could have prompted the mistake, I did find the order screen confusing. It did not request a specific billing address, so I assumed your shipping department had my billing address by having my credit card on file.
The quality of your customer service lives up to the quality of your shirts.
Collars & Co..... not so much. Monique, fantastic!
First, my experience with Collars & Co. was not great. However, Monique followed up and refunded my money on an item that was sent in the wrong size. I've only been to one store and that experience was lacking. Nobody there was friendly and really not too helpful
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