Community Tax is the nation's premier full service tax company staffed with Attorneys, CPA's, IRS Enrolled Agents, and Licensed Tax Preparers in order to meet all customer needs. CTAX specializes in IRS Defense, Tax Preparation, and Accounting & Payroll solutions for individuals and businesses. CTAX distinguishes itself from the competition with a commitment to superior customer service and results.
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Is Community Tax legit?
Community Tax (communitytax.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; 94 of them were added in the last 12 months. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and tax practitioners for being extremely professional, knowledgeable, and consistently helpful when dealing with complicated tax issues. People deeply appreciate the dedicated guidance, reassuring communication, and constant support received throughout the entire process, which brings genuine peace of mind during stressful financial situations.
Some reviewers were not happy with the communication, noting significant difficulties in reaching representatives, getting timely responses, and obtaining proper follow-ups. A few consumers also mentioned unresolved problems, poor performance, and disappointment regarding the final outcomes or services rendered.
Auto-generated from all reviews of this business. For reference only.
Dear Rogelio,
We are extremely grateful for your kind words in your review. We are very happy to hear that you had such a positive experience with our tax services. Your satisfaction and trust are of great importance to us, and your feedback is greatly appreciated by our team, as it encourages us to continue delivering top-notch services.
Thank you for giving us the opportunity to help.
Best regards,
The Community Tax Team
Community tax has been nothing less than the best. They have helped me get back on track and stay this way. In the past, I've needed to defer my taxes or file late until I could afford the tax prep. With Community Tax, I'm able to make small payments throughout the year that pay for my prep in April. Case advocates and managers like Terri and Demetria have provided guidance and support that keeps me updated and knowledgable. Community Tax has been terrific!
Reply from Community Tax2026-04-09
Hello Michael,
We are grateful for your kind words. It makes our team extremely happy to hear that we were able to deliver such a positive experience. More than anything, your satisfaction and trust are our biggest priorities, and your feedback is very valuable to our team.
Thank you for giving us the chance to help.
Best regards,
The Community Tax Team
Don't use this company or you will be paying a huge price
Reply from Community Tax2026-04-02
Dear Juan,
We sincerely apologize for not meeting your expectations. We truly appreciate your feedback, as it helps us to identify areas for improvement and to resolve any issues you may have experienced. Please send us a message at [email protected] with your name and details about your case so that we can help resolve your concerns. Afterwards, a member of our Client Satisfaction Team will reach out to you to address your concerns.
Thank you for bringing this to our attention.
Best regards,
The Community Tax Team
Easy time when talking to your representatives. Brian Ellingwood was helpful today explaining the conclusions.
Reply from Community Tax2026-03-31
Hello Melinda,
We are grateful for your kind words. It makes our team extremely happy to hear that we were able to deliver such a positive experience. More than anything, your satisfaction and trust are our biggest priorities, and your feedback is very valuable to our team.
Thank you for giving us the chance to help.
Best regards,
The Community Tax Team
I'm so thankful for the professionals like Teri and Aida!
I'm so thankful for the professional, compassionate and respectful help that my wife and I have received from especially from Teri and Aida. We are very thankful for payment plan that was achieved by your staff which has provided us with a welcome sigh of relief. Thanks Community Tax!
Reply from Community Tax2026-03-31
Dear Anthony,
We are extremely grateful for your kind words in your review. We are very happy to hear that you had such a positive experience with our tax services. Your satisfaction and trust are of great importance to us, and your feedback is greatly appreciated by our team, as it encourages us to continue delivering top-notch services.
Thank you for giving us the opportunity to help.
Best regards,
The Community Tax Team
Aubrey Rizzo was very professional and very informative and so far it would be a pleasure to do business with Community Tax
Reply from Community Tax2026-03-26
Dear Sean,
We sincerely appreciate your generous feedback. Hearing that you had a positive experience with our tax services truly makes our team proud.
Our clients’ confidence in us is something we never take for granted, and your kind words encourage us to keep striving for excellence in everything we do.
Thank you for trusting us and allowing us to support you.
Best regards,
The Community Tax Team
Carlita has been incredibly helpful for the process taking shape into my tax debt. Haven't heard from the IRS yet but Carlita keeps me informed of what's going on. Thank you Carlita for giving me calmness.
Reply from Community Tax2026-03-27
Dear Sergio,
Thank you for sharing your positive feedback! We are pleased to hear that you had a good experience with our services. Your satisfaction is our priority, and we value your suggestions on how we can make your next experience with us even better.
If there is anything else we can do to improve your experience with us, please reach out to us at [email protected].
Thank you for choosing Community Tax.
Best regards,
The Community Tax Team
This is a vital continuance of service when dealing with the IRS. In my case, in 2025-26, after reaching a deal, Community Tax withdrew support and IRS elected not to honor that deal almost immediately. I had tried to sign up for this service while still being represented by C.T. without success. Finally brought on board and a bit behind in my grappling with the IRS, the three stars can improve to five if CT has my back like a ghetto cop in Oakland.
Reply from Community Tax2026-03-27
Dear David,
We appreciate your time and input. We are pleased to hear that some aspects of our service met your expectations. However, we understand that there may be room for improvement. Your feedback is greatly appreciated as we work to continuously enhance our services.
We would appreciate the opportunity to address your concerns directly. Please contact us at [email protected] with your name and details about your case. A member of our Client Satisfaction Team will reach out to you shortly after to address your concerns.
Best regards,
The Community Tax Team
I was very satisfied with Marina Fernandez help. She answered everything I asked. She's been the only one so far who's patient and explains everything a way for me to understand. I hope in the future she can continue to work with me .
Reply from Community Tax2026-03-25
Hola Margarita,
Agradecemos mucho sus amables palabras. Nos alegra enormemente saber que pudimos brindarle una experiencia tan positiva. Más que nada, su satisfacción y confianza son nuestras mayores prioridades, y sus comentarios son muy valiosos para nuestro equipo.
Gracias por darnos la oportunidad de ayudarle.
Saludos cordiales,
El equipo de Community Tax
I have had a great experience with the staff. Marina has been great with communicating and answering the questions I have had. Overall I highly recommend Community Tax for anyone needing help with Tax situations.
Reply from Community Tax2026-03-24
Dear Natasha,
We are very thankful for your positive review and for sharing your experience with our team. It’s always rewarding to hear that our efforts have made a meaningful difference.
Your satisfaction and trust are at the heart of what we do, and your feedback inspires us to continue providing outstanding service to every client we serve.
Thank you for choosing Community Tax and for giving us the opportunity to help.
Best regards,
The Community Tax Team
My experience with Community Tax was great, Demetria always kept me updated and I really appreciated it when she would still call just to keep me informed about any updates. Today I got great news from her and I feel like a big weight lifted off my shoulders. Lastly, Community Tax is the way to go honestly when you need help or answers regarding the IRS
Reply from Community Tax2026-03-19
Dear Raul,
Thank you so much for your thoughtful review. We truly appreciate you taking the time to share your experience with our team. It means a great deal to us to know that our tax services met your expectations and provided you with a positive experience.
Your trust and satisfaction are incredibly important to us, and your feedback motivates our team to continue delivering the highest level of service possible.
We’re grateful for the opportunity to assist you.
Best regards,
The Community Tax Team
I don't know why they were given a 4.4. They should be a 10! Donna's Quagmire
Terry and her team have worked with me for about 2 years. I'm disorganized and completely terrible about procrastinating. Not only is she (they) totally knowledgeable but patient and kind. They never are short with me and are understanding. They are good about relating to me, have empathy and appear to be getting years of problems handled proficiently.
Reply from Community Tax2026-03-17
Hello Donna,
We are grateful for your kind words. It makes our team extremely happy to hear that we were able to deliver such a positive experience. More than anything, your satisfaction and trust are our biggest priorities, and your feedback is very valuable to our team.
Thank you for giving us the chance to help.
Best regards,
The Community Tax Team
I engaged Community tax to help me with a substantial Federal Income Tax liability
I engaged Community tax to help me with a substantial Federal Income Tax Liability. Due to my health I suffered a significant loss of income which made it impossible to satisfy this liability. My primary liaison throughout this process is a Mr. Brian Ellingwood and my practitioner is MS. Sureily Pacheko Ganzalez. I provided them with the requested financial information which was submitted to the IRS. As a result my liability has been reduced by 89% and am on a very affordable installment agreement which I can satisfy, I can't them them enough for the work they did on my behalf. I would highly recommend this company and these individuals in particular to anyone in a similar situation.
Reply from Community Tax2026-03-17
Dear Bob,
We sincerely appreciate your generous feedback. Hearing that you had a positive experience with our tax services truly makes our team proud.
Our clients’ confidence in us is something we never take for granted, and your kind words encourage us to keep striving for excellence in everything we do.
Thank you for trusting us and allowing us to support you.
Best regards,
The Community Tax Team
I would like Community Tax to know Brian Ellingwood was very professional and helpful throughout the entire process. I would recommend Community Tax to anyone who needs your service Thank You very much Joseph Brand.
Reply from Community Tax2026-03-12
Dear Joseph,
We are very thankful for your positive review and for sharing your experience with our team. It’s always rewarding to hear that our efforts have made a meaningful difference, and we'll be sure to pass on your message to Brian.
Your satisfaction and trust are at the heart of what we do, and your feedback inspires us to continue providing outstanding service to every client we serve.
Thank you for choosing Community Tax and for giving us the opportunity to help.
Best regards,
The Community Tax Team
My experience was difficult at first because the lack of communication with the second team you put on my case has been really really good and I appreciate that ended up with a great experience. Thank you.
Reply from Community Tax2026-03-13
Dear Marcelle,
Thank you for sharing your positive feedback! We are pleased to hear that you had a good experience with our services. Your satisfaction is our priority, and we value your suggestions on how we can make your next experience with us even better.
If there is anything else we can do to improve your experience with us, please reach out to us at [email protected].
Thank you for choosing Community Tax.
Best regards,
The Community Tax Team
The customer service. The staff is was very patient with me about my concerns. I would have loved to have some of the debt totally erased that's what I was hoping for. But Shirlene Lopez who was my tax practitioner did a really good job about handling my situation as well as her team Brandon Delgado and Erica Melendez they all worked to get my case completed in what I believe was a timely manner. They took my case on April 2025 and wrapped it up in February 2026.
Reply from Community Tax2026-03-10
Dear Patricia,
Thank you for sharing your positive feedback! We are pleased to hear that you had a good experience with our services. Your satisfaction is our priority, and we value your suggestions on how we can make your next experience with us even better.
If there is anything else we can do to improve your experience with us, please reach out to us at [email protected].
Thank you for choosing Community Tax.
Best regards,
The Community Tax Team
This is an update to my previous post on February 3, 2026, regarding Community Tax on TrustPilot. First, TrustPilot responses can make a difference. Second, and more importantly to me, Community Tax listens to TrustPilot and its clients. I complained about the lack of response and performance by Community Tax to my tax issue. Once I posted my issues, I was contacted by a representative of Community Tax. Initially, it appeared it was going to be a run-around of excuses. But my complaint ended up on the desk of Sarah Nieschalk, the Chief Service Officer for Community Tax. I got a call from her after their normal business hours to apologize for what my wife and I had been through. It was a call with a promise that she and her team would resolve our tax problems. She personally took over our case to try to get it on track to a resolution. She and her team worked on it and got not only the answers to my questions but also contacted the IRS to get me a settlement that we could live with. Did I get a lot of interest and penalty removed? No. But I did not expect that, I owed because I did not withhold as I should have. What I did get was all my tax work put together over the years of issues, and a clear and better understanding of where changes were needed. My wife and I have been greatly relieved by the work Sarah and her team have done. We can’t express how much better this makes us feel. No more scary letters from the IRS. No more worries about having assets seized. We have a repayment plan we can live with and a new appreciation for what can happen where there is the proper communication between a business and its client. Thank you, TrustPilot, and a big THANK YOU to Community Tax. My taxes for 2025 have been completed and are being filed.
Reply from Community Tax2026-03-09
Dear Lloyd,
We are extremely grateful for your kind words in your review. We are very happy to hear that you had such a positive experience with our tax services. Your satisfaction and trust are of great importance to us, and your feedback is greatly appreciated by our team, as it encourages us to continue delivering top-notch services.
Thank you for giving us the opportunity to help.
Best regards,
The Community Tax Team
Demetria White was always there to answer my questions whenever I had any! Great experience and a great outcome! Highly recommend. Thank you for all the help. Very much appreciated!!
Reply from Community Tax2026-02-27
Dear Nacho,
We are very thankful for your positive review and for sharing your experience with our team. It’s always rewarding to hear that our efforts have made a meaningful difference.
Your satisfaction and trust are at the heart of what we do, and your feedback inspires us to continue providing outstanding service to every client we serve.
Thank you for choosing Community Tax and for giving us the opportunity to help.
Best regards,
The Community Tax Team
Going through tax issues is never easy. It's both a financial and emotional burden.
What made it so much easier though was working first with Carlos and especially Audrey R
From the moment she called she was both kind and understanding. Always keeping in touch and answering every question I had.
Audrey made the experience so much easier to bear
Audrey, thank you!
Reply from Community Tax2026-02-26
Dear Sandi,
Thank you for sharing your positive feedback! We are pleased to hear that you had a good experience with our services. Your satisfaction is our priority, and we value your suggestions on how we can make your next experience with us even better.
If there is anything else we can do to improve your experience with us, please reach out to us at [email protected].
Thank you for choosing Community Tax.
Best regards,
The Community Tax Team
Anya quartz was very helpful, kind,professional helping me every step of the way
Reply from Community Tax2026-02-26
Dear Carl,
Thank you so much for your thoughtful review. We truly appreciate you taking the time to share your experience with our team. It means a great deal to us to know that our tax services met your expectations and provided you with a positive experience.
Your trust and satisfaction are incredibly important to us, and your feedback motivates our team to continue delivering the highest level of service possible.
We’re grateful for the opportunity to assist you.
Best regards,
The Community Tax Team
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