Community Tax is the nation's premier full service tax company staffed with Attorneys, CPA's, IRS Enrolled Agents, and Licensed Tax Preparers in order to meet all customer needs. CTAX specializes in IRS Defense, Tax Preparation, and Accounting & Payroll solutions for individuals and businesses. CTAX distinguishes itself from the competition with a commitment to superior customer service and results.
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Is Community Tax legit?
Community Tax (communitytax.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; 94 of them were added in the last 12 months. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and tax practitioners for being extremely professional, knowledgeable, and consistently helpful when dealing with complicated tax issues. People deeply appreciate the dedicated guidance, reassuring communication, and constant support received throughout the entire process, which brings genuine peace of mind during stressful financial situations.
Some reviewers were not happy with the communication, noting significant difficulties in reaching representatives, getting timely responses, and obtaining proper follow-ups. A few consumers also mentioned unresolved problems, poor performance, and disappointment regarding the final outcomes or services rendered.
Auto-generated from all reviews of this business. For reference only.
Community Tax has prepared my taxes each year for the past 5 years. Also, I am enrolled in the Tax Assurance program for monitoring any tax problems which might occur through out the year and preparation of taxes for the end of the year.
My tax associate's name is Paula Munoz. She is very professional and knowledgeable of her job. She continues to keep me informed of any issues concerning the IRS, and address any questions.
Reply from Community Tax2026-02-26
Dear Montina,
We are very thankful for your positive review and for sharing your experience with our team. It’s always rewarding to hear that our efforts have made a meaningful difference.
Your satisfaction and trust are at the heart of what we do, and your feedback inspires us to continue providing outstanding service to every client we serve.
Thank you for choosing Community Tax and for giving us the opportunity to help.
Best regards,
The Community Tax Team
My agent was very helpful and knowledgeable. Went above and beyond to help me. Always available to take my call.
Reply from Community Tax2026-02-22
Hello Jaywood,
We are grateful for your kind words. It makes our team extremely happy to hear that we were able to deliver such a positive experience. More than anything, your satisfaction and trust are our biggest priorities, and your feedback is very valuable to our team.
Thank you for giving us the chance to help.
Best regards,
Carlita was amazing. She was patient, funny, well informed and efficient. She never showed any impatience with me when she had to repeat directions.
Reply from Community Tax2026-02-22
Dear Catherine,
We are extremely grateful for your kind words in your review. We are very happy to hear that you had such a positive experience with our tax services. Your satisfaction and trust are of great importance to us, and your feedback is greatly appreciated by our team, as it encourages us to continue delivering top-notch services.
Thank you for giving us the opportunity to help.
Best regards,
The Community Tax Team
Teri’s communication and understanding of my situation made the process easy and surprisingly stress free. Thanks for helping me get back on my feet!
Reply from Community Tax2026-02-19
Hello Graham,
We are grateful for your kind words. It makes our team extremely happy to hear that we were able to deliver such a positive experience. More than anything, your satisfaction and trust are our biggest priorities, and your feedback is very valuable to our team.
Thank you for giving us the chance to help.
Best regards,
The Community Tax Team
ANYA QUIROZ GREAT REPRESENTATIVE OF case Advocate.Very reassuring about your case.Thxs
Reply from Community Tax2026-02-17
Hello Marshall!
Thank you again. We can't express enough gratitude for your kind words. Our team is always happy to hear that we delivered such a positive experience. We'll make sure to pass on your message to your representative.
Thank you for giving us the chance to help.
Best regards,
The Community Tax Team
Horrible, the case dragged on for almost 5 years and in the end all they did was set up a payment plan that ANYONE CAN DO!! They did nothing for us except take almost 5K of our hard earned money!
Update; the manager at community tax called and discussed the history of our case. I was able to explain our view and he was able to explain what they faced with our case. It helped us both to understand more and we were able to come to an agreement.
Thank you for the quick resolution and they made it right.
Reply from Community Tax2026-02-17
Dear Elaena,
We apologize for any frustration or inconvenience you may have experienced. Our goal is always to provide exceptional service, and we regret that we fell short in your case.
Your feedback is important to us, and we are committed to addressing your concerns promptly. A representative from our Client Satisfaction Team will be contacting you shortly to review the details and determine the best path forward.
Thank you for bringing this to our attention.
Kind regards,
The Community Tax Team
When I first hired Community Tax, it felt like my situation was hopeless. I'd lost confidence in my previous tax firm, and facing the IRS was terrifying. Teri Pepitone Wilson and the team assigned to me quickly put me at ease, and assured me they were equal to the task. I appreciate their communication, information, and connection so much. I finally had someone in my corner! I can actually sleep at night now and I know we will get the best resolution possible.
Reply from Community Tax2026-02-17
Hello Laura,
We are grateful for your kind words. It makes our team extremely happy to hear that we were able to deliver such a positive experience. More than anything, your satisfaction and trust are our biggest priorities, and your feedback is very valuable to our team.
Thank you for giving us the chance to help.
Best regards,
The Community Tax Team
My initial contact with Community Tax was with Steven Reed. We had bought and sold a delivery route contracted with Fedex Ground. We filed all our 940 and 941 business forms. We were in business for 5 years and sold our business for a profit in 2018. In 2020 we started receiving IRS statements for late fees that totaled 8853 dollars.
I called and spoke with Steve. I paid 500 processing fee and Steve processed us and reported that we were in good standing with the IRS. He told me it was a large enough sum for the IRS and if we agreed to pay 30 a month we would be protected and Community tax would take care of this. We signed up and instead of paying the IRS 8853 we received a refund around 2100.
And since then we had the pleasure of working with Gabriella. Dennis worked with us last year. We sold our income property in California and I worked with Dennis and we were able to get additional write offs and paid off the IRS.
And we worked with Larry. And he advised me on working out a payment agreement with the state of California. We owe 16k. And we agreed to pay 270 a month for 5 years.
We invested our capital gain in a retirement plan and the interest income and SSA benefits and small pensions my wife and I live comfortably in retirement.
I want to say thank you. Great customer service. And old fashioned one on one consultation. We are happy customers.
Cheers
Reply from Community Tax2026-02-15
Hello Michael,
We are grateful for your kind words. It makes our team extremely happy to hear that we were able to deliver such a positive experience. More than anything, your satisfaction and trust are our biggest priorities, and your feedback is very valuable to our team.
Thank you for giving us the chance to help.
Best regards,
The Community Tax Team
Honestly, the experience was a let down. When I first spoke with the rep back in 2022, about my back taxes, (I won’t mention names for privacy), I was reassured that I would qualify for an Offer in Compromise and financial hardship due to my financial situation with the IRS due to some years of back taxes. Over the years I have cooperated with various members form Community Tax to stay on track and to be compliant with the IRS demands, and what do you know- as soon as I finished all of my payments to Community Tax they gave me a call saying that the IRS rejected the Offer in Compromise and furthermore I would be making payments on my insurmountable debt. This was not the agreement that was made when I first spoke with Community Tax, and had I know this would been the outcome, I would have been better off dealing with the IRS myself, as the thousands of dollars I’ve spent using Community Tax would’ve put a dent in my back taxes.
Important update!
So Community Tax recently gave me a call back to explain the situation. IIRC when they initially accepted my case, I qualified for the Offer in Compromise and Financial Hardship pay. However, as the case was in progress, my annual pay doubled. Because of this, the IRS determined that I had an “ability to pay”- meaning according to the IRS I was able to pay off the debt. Thus, the IRS rejected the Offer in Compromise. Community Tax also said afterwards that the IRS would’ve rejected the Offer even if it was accepted as soon as they saw my increased pay once they’ve seen the most recent tax filings.
Reply from Community Tax2026-02-12
Dear Julian,
We regret not meeting your expectations. We are thankful for your feedback, as it helps us to identify areas for improvement and to resolve any issues you may have experienced. A member of our Client Satisfaction Team will contact you as soon as possible to discuss your concerns.
We appreciate you bringing this to our attention.
Best regards,
The Community Tax Team
Dear Kendall,
We sincerely apologize for not meeting your expectations. We truly appreciate your feedback, as it helps us to identify areas for improvement and to resolve any issues you may have experienced. A member of our Client Satisfaction Team will contact you as soon as possible to discuss your concerns.
We appreciate you bringing this to our attention.
Best regards,
The Community Tax Team
Update: Community Tax reached out to me about my experience and provided a refund of the fees I paid since my experience fell short of their expectations. They also agreed that the initial recommendations provided to me were not the best course of action and offered to help me navigate through the best path forward. While my initial experience was concerning I appreciate the steps they have taken to fix the issues and make things right.
My experience with Community Tax was horrible and extremely disappointing. I was charged $195 just for a basic review of my options, something many other tax relief companies provide for free.
During this review, they made claims about potential resolutions that were not fully explained and left out critical details. Had I followed their recommendations as presented, I would have ended up paying thousands of dollars more than I actually owed the IRS.
What’s especially concerning is that the IRS website explicitly warns consumers to be cautious of companies that operate this way. I felt misled and pressured rather than informed or protected as a client.
I strongly recommend doing extensive research and comparing other companies before giving Community Tax any money.
Reply from Community Tax2026-02-06
Dear Amy,
We sincerely apologize for not meeting your expectations. We truly appreciate your feedback, as it helps us to identify areas for improvement and to resolve any issues you may have experienced. Please send us a message at [email protected] with your name and details about your case so that we can help resolve your concerns. Afterwards, a member of our Client Satisfaction Team will reach out to you to address your concerns.
Thank you for bringing this to our attention.
Best regards,
The Community Tax Team
Teri Pepitone Wilson has been exemplary in guiding me through the process. She has always been responsive and answered all of my questions. I have never felt judged and Teri has always treated me with compassion while remaining very professional and efficient. I don’t generally leave reviews, but I think it’s only right when someone goes above and beyond at their job.
Reply from Community Tax2026-02-06
Hello Scott,
We are grateful for your kind words. It makes our team extremely happy to hear that we were able to deliver such a positive experience. More than anything, your satisfaction and trust are our biggest priorities, and your feedback is very valuable to our team.
Thank you for giving us the chance to help.
Best regards,
The Community Tax Team
Shirleen Lopez and Brandon Zambru handled my case professionally and quickly. They got a very favorable result.
They were quick to respond to my emails when I had questions.
Thanks to both of them. I recommend Community Tax highly.
Reply from Community Tax2026-02-04
Hello Richard,
We are grateful for your kind words. It makes our team extremely happy to hear that we were able to deliver such a positive experience. More than anything, your satisfaction and trust are our biggest priorities, and your feedback is very valuable to our team.
Thank you for giving us the chance to help.
Best regards,
The Community Tax Team
I would give a negative criminal rating if possible. They took 1800.00$from me for tax service and did nothing for the reason I hired them.
Reply from Community Tax2026-01-13
Dear Rodney,
We sincerely apologize for not meeting your expectations. We truly appreciate your feedback, as it helps us to identify areas for improvement and to resolve any issues you may have experienced. A member of our Client Satisfaction Team will contact you as soon as possible to discuss your concerns.
We appreciate you bringing this to our attention.
Best regards,
The Community Tax Team
the quick response they did on my case Ashley Briceno was very pleasant on speaking to me about my case Thank you Ashley Briceno
Reply from Community Tax2026-01-13
Hello Tara,
We are grateful for your kind words. It makes our team extremely happy to hear that we were able to deliver such a positive experience. More than anything, your satisfaction and trust are our biggest priorities, and your feedback is very valuable to our team.
Thank you for giving us the chance to help.
Best regards,
The Community Tax Team
Teri Wilson has made this experience a wonderful and peaceful process. She is a great communicator and ease all my worries with her professionalism.
Reply from Community Tax2025-11-25
Dear Sandi,
We are very grateful for the kind words in your review. We're thrilled to hear that you had such a positive experience with our tax services. Your satisfaction and trust are of great importance to us, and your feedback is greatly appreciated by our team, as it encourages us to continue delivering top-notch services.
Thank you for giving us the opportunity to help.
Best regards,
The Community Tax Team
Audrey Rizzo has been absolutely essential in helping me get a resolution for my tax situation. From the beginning, she was professional, responsive, and always available to answer my questions.
Before coming to Community Tax, I worked with another firm that seemed more interested in taking my money than actually helping me. Community Tax was the complete opposite they truly worked with my budget and focused on getting real results.
Thanks to their help, I’m finally on the path to being free from tax debt. I highly recommend them to anyone looking for honest, reliable, and effective tax relief support! Ask for Audrey she is the absolute best.
Oh, and their app made it incredibly easy to make payments and track progress, and the entire process was simple and stress-free. I just love them!
Anita B.
Reply from Community Tax2025-11-17
Dear Anita,
We are extremely grateful for your kind words in your review. We are very happy to hear that you had such a positive experience with our tax services. Your satisfaction and trust are of great importance to us, and your feedback is greatly appreciated by our team, as it encourages us to continue delivering top-notch services.
Thank you for giving us the opportunity to help.
Best regards,
The Community Tax Team
Julianna, carlita and Teri all have been exceptional with communication and advice regarding my case! I couldn’t have done this without them and I owe a large amount of my steps towards tax compliance to these 3! Awesome employees and absolutely should be commended!
Reply from Community Tax2025-11-11
Dear Josh,
We are extremely grateful for your kind words in your review. We are very happy to hear that you had such a positive experience with our tax services. Your satisfaction and trust are of great importance to us, and your feedback is greatly appreciated by our team, as it encourages us to continue delivering top-notch services.
Thank you for giving us the opportunity to help.
Best regards,
The Community Tax Team
Mr. Khoa was great in giving me the information and details on getting things going. And Ashley Briceño was also great in keeping me informed with how everything was going and finalizing the completion. I really appreciate this team thank you for everything!
Reply from Community Tax2025-10-28
Dear Jesus,
We are extremely grateful for your kind review. We are so glad to hear that you had such a positive experience with our tax services. Your satisfaction and trust are very important to us, and our team greatly appreciates your feedback, as it encourages us to continue providing high-quality services.
Thank you for giving us the opportunity to help.
Best regards,
The Community Tax Team
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