DJI (dji.com) has a 3.0 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 32% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently struggled with unhelpful support agents, automated replies, and extremely long waiting times when trying to resolve technical issues. Many people also reported receiving faulty equipment or experiencing sudden hardware failures shortly after purchase, accompanied by frustrating warranty claims. Reviewers expressed deep disappointment over the lack of proper solutions and communication when seeking help.
The minority of people were satisfied with the efficient after-sales service, noting smooth communication and fast product replacements. Some reviewers noted that their broken devices were thoroughly investigated, quickly repaired, or swapped without incurring extra costs.
Auto-generated from all reviews of this business. For reference only.
Had an issue with the jack port in my dji mic 2 receiver, sent it back to DJI, the parcel arrived at the repair centre on Monday, they tested it and replace the receiver and had my mics back on Tuesday. Fantastic service!
Reply from DJI2025-07-12
Hi there, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our customer service for DJI users like you. We're thrilled to have the opportunity to serve you. Thank you for choosing DJI - we're committed to delivering the best experience possible for our customers.
Not great customer service but they did make it semi right.
Reply from DJI2025-07-10
Hello there, we appreciate you bringing this to our attention. We truly regret any inconvenience you've experienced and want to make things right. In order to assist you effectively, could you please provide us with any relevant information, such as the ticket number, so that we can conduct a thorough investigation from our end ? Your cooperation is greatly appreciated. Looking forward to your prompt response. Thank you.
7.13 update
Hi there,
Thank you for providing the case information. We are sorry for any inconvenience. We'll communicate it to the team to further assist. At the same time, we'll make sure to keep an eye on it. Thanks for being patient.
15th July:
Dear Rick,
We hope this message finds you well.
We wanted to follow up regarding your DJI Mini 4 Pro repair case. At present, we are in the process of arranging the next steps for your repair. For your convenience, you may also refer to the email we have sent for the most up-to-date information on your repair status.
We truly appreciate your patience, understanding, and cooperation throughout this process. Wishing you a great day.
From a huge dissatisfaction to become an advocate due to a DJI fantastic employee that took care of my case. Her name is Cathy from customer services. At the end I was able to claim my DJI care refresh and get my drone back. Thank you also Trust pilot!
Latest update from 11/07 - Cathy, from DJI customer service has been amazing in taking care of this case. I hope we can solve this soon and I will be very happy to give 5 star to DJI here.
I bought a DJI Care Refresh, so an insurance from them, and can't make a claim. Unfortunately I crashed my drone and need to repair.
DJI is very good to advertise and sell Drones, but terrible in offer support to their customers. I tried several times and wasn't even able to get in touch with them.
Reply from DJI2025-07-09
Hi there, we are sorry for any inconvenience. Could you please provide us with the reference number or your email address to check more details? We will look into the details and try to help, we will also keep improving our service. Look forward to your reply.
7.9 update
Thank you for your kind reply. We'll communicate it to the team to further assist. At the same time, we'll make sure to keep an eye on it. Thanks for being patient.
10th July update:
Dear Jonas,
We hope your week has been going well so far.
Our DJI Customer Care Team has reached out to you via email to follow up on your case. At your convenience, please kindly check and respond to the email so we can assist you further.
Thank you for your understanding and support.
Wishing you a lovely day.
11th July update:
Dear Jonas,
We regret that we have not received a reply to our email. Cathy, the Customer Care Manager, has contacted you via email. Please check your mailbox. If you have any questions, feel free to reply to the email or leave us a message at any time. Thank you for your patience and cooperation.
12th July update:
Dear Jonas,
Sorry for the inconvenience. Our logistics team says a shipping label can’t be generated due to an outstanding DJI Care Express replacement fee, which blocks it until paid. Please complete payment at your earliest convenience. Kindly reply to email to let us know once payment is done, and we will have logistics reattempt the label. Thanks for your prompt attention.
Leroy was extremely helpful - the after sales service quality from DJI is truly amazing. I have contacted support a few times now over the last two years, and each time it's been impeccable. The products are the best in market, and backed up by amazing support. Well done!
Reply from DJI2025-07-09
Hi there, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our customer service for DJI users like you. We're thrilled to have the opportunity to serve you. Thank you for choosing DJI - we're committed to delivering the best experience possible for our customers.
Looking for a new hobby, I looked at picking up flying drones. Not wanting to jump in deep with an expensive model, I purchased a DJI Neo Fly More Combo. After a couple weeks of use, the signal was lost between my controller and drone, and unfortunately my Neo ended up hitting a wall and landing in a small stream. Regret set in the following days that I didn't purchase Care Refresh. I dried the Neo out and after a few days, it powered on. Unfortunately the app was showing several severe faults with the drone.
I considered just picking up a new Neo, but thought I'd try sending it off for repair. I lodged a repair request through the app, boxed up the Neo and sent it off. Within just a few days, I had an email from Leroy at DJI asking if I could send across flight logs from the device. Being a novice, I was clueless. Leroy sent a really helpful step by step guide on how to do this. I sent the data across and got a notification the following day to say the data was accessed by DJI. I received a call from Leroy the following day, as expected, as I awaited a repair invoice. Leroy informed my that the data showed that the accident was no fault. I asked Leroy about repair process and he informed me that due to possible corrosion due to water damage, DJI were going to send me a new replacement device at no charge.
A couple of days later, the courier dropped off the device. The service from start to finish was absolutely fantastic from Leroy. I've been telling a lot of people that the service I received from Leroy at DJI was the best I have ever received. I've enjoyed the new hobby so far, and last week stepped up a level by picking up an Avata 2 Fly More Combo.
A couple of days after receiving the new Neo, I had a random call from a Frankfurt telephone number. It was DJI customer service giving a courtesy call to check I have received the new Neo and all was okay. Genuinely fantastic service all round from DJI.
Reply from DJI2025-07-04
Hello,
Thank you for sharing your experience with us! We're thrilled to hear about your positive interaction with Leroy and the swift resolution regarding your DJI Neo. It's wonderful to know that you received a replacement without any charge and that our customer service team followed up to ensure everything was in order.
We’re glad you’re enjoying your new hobby and have even upgraded to the DJI Avata 2 Fly More Combo! If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Thank you again for your kind words, and happy flying!
I ordered a Action 5 Pro and charging handle last week for a trip this Friday and it said everything was in stock on the website however several days passed and my order had still not shipped so I contacted customer support who said the handle was out of stock and they had no idea when it would arrive , since placing my order I have had no communication from them to tell me this and
Only way I found out was by contacting them. I notice this item is still saying it’s in stock on their website so I don’t understand why they are taking money for something they don’t have in stock and have no idea when it’s arriving
Order number 0441114080058
Update 8th July
DJI have now refunded me for the missing item so I can try and buy it somewhere else , not ideal but at least this is now resolved
Reply from DJI2025-07-01
Hello there, we appreciate you bringing this to our attention. We truly regret any inconvenience you've experienced and want to make things right. In order to assist you effectively, could you please provide us with any relevant information, such as the order number, so that we can conduct a thorough investigation from our end ? Your cooperation is greatly appreciated. Looking forward to your prompt response. Thank you.
2nd July update:
Hello Martin,
We hope this message finds you well.
Thank you for providing your order information. Upon checking your order, we found that the Osmo Action Multifunctional Charging Handle is currently out of stock, which is why it has not yet been shipped. The other items in your order have already been dispatched.
We have reported this situation to our team and are working to confirm the estimated restock date. Once we have more information, our team will contact you by phone as soon as possible.
Thank you for your support and understanding.
Wishing you a wonderful day.
3rd July update:
Hello Martin,
We hope your week has been going well so far.
We would like to follow up on the shipping status of your order #0441114080058. We apologise for the delay, as we are currently still waiting for the Osmo Action Multifunctional Charging Handle you ordered to be restocked. As soon as we have an update on the restocking progress, we will contact you as soon as possible.
Thank you for your understanding and support.
Have a good day.
5th July update:
Hello Martin,
We hope you are doing well.
We sincerely apologise for the delay in processing your order #0441114080058. The Osmo Action Multifunctional Charging Handle is currently being urgently restocked. Once it arrives, our team will contact you by phone.
Thank you very much for your patience during this time. Wishing you a wonderful weekend.
Update July 7th:
Hello Martin,
We hope you are doing well.
We sincerely apologize for the delay in processing your order. Please rest assured that we are actively coordinating with the relevant team to confirm the stock status of the Osmo Action Multifunctional Charging Handle. As soon as we receive an update, we will inform you promptly.
Thank you very much for your patience and understanding!
8th July update:
Dear Martin,
We hope everything has been going well for you so far this week.
We are reaching out to follow up on your order #0441114080058. We regret that your product has not been delivered as scheduled. We sincerely appreciate your patience during this time.
Thank you for choosing DJI. We hope you have a lovely day.
Amazing customer service. Can't fault them on that.
Ordered a battery for DJI mini 3 to be delivered, but the courier handled it terribly (nothing to do with DJI). So, they replaced the battery, got a different courier that it would be on time and only handed directly to me. Also, checked in with me confirming that it was delivered, handled well.
Can't fault them 10/10
Reply from DJI2025-07-01
Hi there, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us strengthen our customer relationships and improve our service for DJI users like you. We are thrilled to have the opportunity to serve you. Thank you for choosing DJI; we are committed to delivering the best experience possible for our customers.
I like Dji! Is a good company,quality stuff but 1 thing i hate the most. I would like to buy gimbel for phone but I’m stopped because i have to use that Dji Mimo so i can use all the features of the gimbel.. In that app i can not film HDR with the phone, i don’t have control over the mic’s ,focus etc.. what is the point of forcing us to use that app if is that bad? You can improve it or let us to use whatever filming apps we want for our phones.So simple.
Reply from DJI2025-06-28
Hi Cristian,
Thank you for sharing your thoughts with us! We truly appreciate your feedback regarding the DJI Mimo app. We're glad to hear that you enjoy our products and recognize the quality we strive to deliver.
We understand the frustration with app limitations, especially when it comes to using advanced features like HDR, microphone control, and focus settings. Your feedback is invaluable, and we’ll be sure to pass it along to our development team for consideration in future updates.
We're committed to improving our products and your input helps us do just that. Thank you for being a part of the DJI community!
I recently purchased the DJI Power 1000 Solar Panel & Car Power Combo items list includes the below items as listed on there website
(Additionally includes one 120W Solar Panel, one Car Power Outlet to SDC Power Cable (12V/24V), one DJI Power Solar Panel Adapter Module (MPPT) and one DJI Power 1000 Protective Storage Bag to recharge the DjI Power series via car charger or solar power.)
After purchasing I received an email of the items purchased and included in the deal for £799 and noticed that the one DJI Power Solar Panel Adapter Module (MPPT) was not listed on the break down after speaking with customer service they informed me that even though it is listed as INCLUDED on there website as part of the deal this item apparently is not included and expect me to purchase this in addition you can not sell a customer a item and change what items are included after purchase !!!!
Please avoid being scammed with this currant deal if I do not receive the listen item as stated on there website as park of the deal I will be sending all items back and buying a eco flow power station instead
*UPDATE*
thank you to coco from DJI customer support for resolving this matter and rectifying this issue.
Reply from DJI2025-06-27
Hi Aaron,
Thank you for reaching out. We are very sorry to hear about your experience and the inconvenience it has caused. We've matched your case and will escalate it to the relevant team for prompt processing. Thank you for your understanding.
7.1 update
Hi Aaron,
We’ve confirmed that the relevant team has already shared the proposal with you via email. Kindly check your inbox at your earliest convenience and reply when possible.
Thank you for your understanding and support.
I’m incredibly satisfied with DJI’s service. I purchased a DJI Mini 4K, and it flew beautifully. I also added DJI Care to my purchase.
After many successful flights, the drone had a hard landing and stopped responding. Fortunately, DJI's service was absolutely top-notch. They shipped me a replacement drone within just one day—before I had even sent the damaged one back. And it didn’t cost me anything extra.
Today, DJI even called me to ask if I was happy with the new device. In my opinion, this is the best customer service in the world. Truly premium!
Reply from DJI2025-06-20
Hello Stefan,
Thank you so much for reaching out and sharing your wonderful feedback with us.
We are truly delighted to hear that you are satisfied with both your DJI Mini 4K and our customer service. Your positive experience is exactly what we strive for, and it’s great to know that our support team was able to assist you promptly and efficiently.
We appreciate your trust in DJI, and your kind words mean a lot to us.
Wishing you many more enjoyable flights and a fantastic weekend ahead.
I recently crashed my Mini 4K into a tree which cracked open the body and ripped one of the arms clean off. I logged a case on DJI Care Refresh, paid my £27 excess and two days later I had a brand new replacement with no questions asked.
I honestly can’t fault them, a fantastic customer experience and I was back out flying before I knew it.
Reply from DJI2025-06-18
Dear Prime,
We appreciate your positive words towards our service during your time of need. Our ultimate goal is your satisfaction, and we are thrilled to know we can assist you promptly and efficiently.
If you have any further questions or concerns, please do not hesitate to contact our support team. Thank you for supporting DJI!
Update 2：
Hi.Dan,
Thanks for sharing your feedback on our service. This will surely strengthen our customer relationships and foster continuous improvement in our customer service. We're truly delighted to hear about your positive experience. It's feedback like yours that motivates us to keep raising our standards. Thank you for choosing DJI
We will continue to provide more high-quality products and more professional customer service. If you have any further questions or concerns, please do not hesitate to contact our support team.
Wishing you a pleasant day.
First let me say if you are in the market for a top of the line drone. Go to DJI. I did my research and there isn’t any others that are as good. But the best is they stand by their product. I have to give them 5/5 stars. I won’t buy any other brand. By the way I did purchase another one and they did not stand by their product I researched the best and glad I did.
Reply from DJI2025-06-11
Hi Gregory, thank you for taking the time to share your thoughts. We are pleased to learn that you are enjoying our DJI product. Your positive feedback is greatly appreciated. Should you require any further assistance or have any inquiries, please do not hesitate to contact us.
Wishing you many successful flights in the future!
I have spent a small fortune with DJI, where as the drone is good, the app and the systems that are supposed to support DJI are really poor and it's a huge disappointment. The "APP" really let's DJI down. For a very well established Company you would have thought that they would have an easy, straight forward system to your retrieve your photos / media.
Reply from DJI2025-06-10
Dear Fiona,
We are sorry for the trouble you had with our app. We are committed to providing our customers with a seamless and satisfactory experience. To assist you better on this, could you let me know the issue you had with our app or if you could successfully install in in your mobile device? This will allow me to check the details and offer you the best possible support. Thank you for your cooperation!
We needed an "our fault" repair on our DJI mini 4. The support and repair were faultless. On time, good communication and great delivery. Thanks to Leroy who was on the ball. Great experience.
Reply from DJI2025-06-10
Dear Mark,
We are delighted to hear about your positive experience with our support team. Our ultimate goal is your satisfaction, and we are thrilled to know we can assist you promptly and efficiently.
If you have any further questions or concerns, please do not hesitate to contact our support team. We wish you a great day ahead!
I wish I could give more stars, these drones are a lot more granted, but they are seriously good quality and the best to fly. After two days though I raised mine up to roof level, then lost all control and it flew off never to be seen again. Landed in a train track in the end so I knew where it was thanks to their great tracking features but simply couldn't get to it, I contacted DJI, they were brilliant, they saw from the flight data I was not at fault and within a few days I had a completely free of charge replacement sent to me, even the carriage from the Netherlands was only just over a day. I love the quality, one day flight times will be better but can't say enough good things about their customer service. Thank you DJI
Reply from DJI2025-06-05
Hi.Pete. Thank you for taking the time to share your experience with us—your kind words truly made our day! We're thrilled that our team could provide the support you needed and that you're happy with both our products and service. Feedback like yours inspires us to keep improving and delivering the best possible experience.
Should you ever need assistance in the future, we're always here to help.
Wishing you many more incredible flights ahead!
If it's real that DJI supports Russia we will buy at other suppliers.
Changed the experience until we know more. Thanks for your response.
Reply from DJI2025-05-29
Hi there, DJI has temporarily suspended all business activities in Russia and Ukraine from 00:00 on April 27, 2022 (Beijing time). Here is the information for your reference: https://www.dji.com/newsroom/news/dji-statement-on-sales-compliance-efforts
Thanks for your understanding.
On May 21st, I was filming over water using my DJI Mini 4K. Upon completing the shoot, I initiated the Return-to-Home (RTH) function. However, instead of returning to the designated home point, the drone unexpectedly flew off course and landed in the water. Confused by the incident, I immediately contacted DJI support on the same day to report the issue.
On May 22nd, DJI responded and requested the serial number, proof of purchase, flight log data, and the date and time of the incident. I provided the requested information on May 23rd. Following an investigation by DJI's engineering team, it was determined that the malfunction was due to a fault in the aircraft.
As a result, DJI confirmed on May 26th that they would be sending a replacement unit. I received the replacement drone on May 29th at my doorstep.
I sincerely appreciate DJI’s prompt and professional customer support, as well as their commitment to standing behind their products.
Reply from DJI2025-05-28
Hi there, thank you for sharing your experience. We are glad to know you are satisfied with our service. Your feedback is our greatest motivation. We will keep providing professional service in the future.
Thank you for your great support and have a wonderful day!
I’ve had nothing but great experience with DJI. I don’t know why they have 2.5 stars but this does NOT reflect the quality of their products or service at all.
I own 6 products from them, 3 of them cameras, and we use them for our business and filming content. Great products, great service. No complaints.
Reply from DJI2025-05-23
Hello Consumer,
Thank you so much for your kind words and for taking the time to share your experience.
We truly appreciate your continued support and are delighted to hear that our products and services have met your expectations. Your feedback means a great deal to us and motivates our team to keep striving for excellence.
Thank you again for choosing DJI. We hope you have a great weekend.
I am very impressed with DJI – one of the world’s leading technology companies in the field of manufacturing drones and aerial recording equipment. DJI stands out not only for the quality of its products but also for its constant innovation and market-leading thinking.
Reply from DJI2025-05-20
Hi, Henry
Thank you so much for your positive feedback and kind words.
We truly appreciate your support and understanding. We are glad to hear that you had a great experience with our product.
If you have any questions or concerns regarding our product, please feel free to contact us.
Have a good day!
Hi there, thank you for sharing your genuine feedback and we're glad to hear this. Thank you for your valued support and we appreciate your interest in DJI!
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