DJI

Hi there, We sincerely apologize for the inconvenience caused. As DJI has officially discontinued service and support for this product, we are truly sorry for any trouble this may have brought you. We sincerely recommend upgrading to a newer model so that you can enjoy improved technology and performance, and we can continue to provide you with efficient service and support. Thank you for your understanding and cooperation. Best regards, DJI Support Team

Update Dear John, We apologize for the inconvenience. Thank you for your continued interest and support for DJI products. As you may know, due to ongoing technological advancements and evolving user needs, each generation of electronic products has a defined lifecycle. To keep providing you with high-quality products and services, DJI regularly optimizes resource allocation and promotes new products and technologies. Therefore, as of April 25, 2025, DJI has officially ended after-sales support for the Mavic Pro and its accessories. We appreciate your understanding and cooperation. Regarding your current issue, please provide a detailed operation video and upload it to the following cloud drive: https://pan-sec.djicorp.com/s/8bneN2giWXgqg4Z. Additionally, kindly provide screenshots showing the firmware versions of both your Mavic Pro and CrystalSky (as shown in your previous example). We will promptly forward this information to our engineering team, which will help us assist you more accurately. If you have any further questions or need additional assistance, please feel free to contact us. Dear John, We sincerely apologize for the inconvenience and are truly sorry to hear that you’ve recently had an unpleasant experience with DJI. Could you please share more details about the issue you encountered? This will help us better understand the situation and provide the most suitable assistance. Please rest assured that we genuinely want to understand your case and help resolve it as soon as possible. We look forward to your reply. Best regards, DJI Support

We're very sorry to hear about your feedback. With this, may we confirm if you've contacted our team? We want to help you in any capacity and we need to communicate with the relevant team to further look into this matter. Kindly provide any reference ticket/case number (CAS). We're always here to help. 22th Oct. update: Thanks for providing the information. We'll see to it that the team will be notified of the matter and investigate it further. At the same time, we'll make sure to keep an eye on it. Thanks for being patient. 23th Oct. update: Dear customer, our relevant team has replied to you via email. Please check it carefully. You can respond to this email or contact us if you have any questions. Thank you. 27th Oct. update: Dear customer, after verification, our team has sent the coupon to you via email. Please check your inbox promptly and use it within one month. Thank you for choosing DJI. Wishing you all the best.

19th Oct. update: Dear Iliana, To help resolve your issue with the remote control as smoothly and promptly as possible, we’d like to gently remind you to send the device in for repair at your earliest convenience. Rest assured, our team will closely follow up on every step of the repair process and keep you updated—so you won’t have to worry about losing track of progress. We truly appreciate your patience, support, and understanding as we work to get this sorted out for you. 20th Oct. update: Dear Iliana, We hope this message finds you well. We’re reaching out again to gently follow up on the remote control repair request—we notice the device hasn’t been sent in yet. To resolve your issue as soon as possible, we kindly ask if you could arrange to send the remote control for repair at your earliest convenience. As we mentioned earlier, our team will closely monitor every step of the repair process and keep you updated in a timely manner, so you’ll always know the progress. We truly appreciate your patience and understanding, and we’re ready to assist with any questions you might have about the shipping process. Thank you for your cooperation. 21th Oct. update Dear user, After testing your product, DJI has found that it is within normal tolerances and shows neither safety nor quality issues. Upon receiving your remote controller, we recommend: 1. updating to the latest app and firmware versions; 2. For the remote controller, enable location services and authorize DJI Fly to access GPS. When using your mobile device, ensure the DJI Fly app is in the foreground. If the issue persists, please return both the aircraft and remote controller for inspection. Thank you for your cooperation and understanding. 24th Oct. update Hi there, We have confirmed with the relevant team that your device is ready to be shipped. When you receive the device, we again recommend that you update to the latest firmware and then try to connect to the aircraft. Thank you for your support and understanding. 11.2 Update Hi there, We have noted your case and have informed the DJI Customer Care Team to reply to your email as soon as possible. Thank you for your support and understanding, and we sincerely apologize again for any inconvenience caused to you. 11.3 Update Hello there, our relevant team has replied to you via email. Please check it carefully. You can respond to this email or contact us if you have any questions. Thank you. 11.4 update Hi there, since we havent received any response from you, we want to make sure everything is fine with you. Our team has sent you an email, please kindly check it at your convenience. Thanks for your support and cooperation. 11.10 update Dear Iliana, Thank you so much for your patience as we completed a thorough inspection of your device. We understand how important it is for your equipment to function flawlessly. Regarding the connectivity issue you raised, our dedicated team confirms your remote control is fully operational and free of defects after thorough inspection. Regarding the screen protecto, we would like to clarify that our records indicate the damage was noted upon our initial receipt of the device. As it is a non-DJI component, this issue falls beyond the scope of our official warranty and support policy. We sincerely value your loyalty and would like to address the inconvenience you've experienced with a goodwill gesture. If you are willing to accept the compensation solution we provided in our previous email, please feel free to reply directly to that message, and we will proceed promptly for you. We truly appreciate your understanding.

Update 2025/10/17 Hi John, We sincerely apologize for the inconvenience caused. Our engineers have reviewed your inquiry and provided a response, which has been sent to you via email. We kindly ask you to check your inbox at your earliest convenience. Thank you for your understanding and cooperation! If you have any further questions during your future use, please feel free to contact us anytime. Wish you a pleasant day and happy flying! ----------------- Hi there, We are truly sorry to hear about your recent experience with DJI and the inconvenience it has caused. We fully understand your frustration and sincerely apologize for any disappointment you may have felt during your interaction with our support team. In order for us to better assist you and follow up on your case, could you please provide your CAS reference number? You can find it in the confirmation email we sent or possibly in your spam or junk mail folder. Once we receive your case number, we will review the details immediately and do our best to seek the most appropriate solution for you. We sincerely apologize once again for the inconvenience caused, and we truly appreciate your understanding and cooperation. Your feedback is invaluable to us as we continue improving our products and services.

10.15 Thank you for your update. We truly appreciate you taking the time to share it. We’re glad to hear there has been some progress, and please rest assured that we’ll continue to follow up until the issue is properly resolved. If you encounter any further concerns or questions, please don’t hesitate to let me know at any time. 10.12 Thank you for your feedback, we will further clarify with the team and get back to you at the soonest. Apologize for the delay and inconvenience it has caused. 10.11 Dear Customer, hope you are doing well. We received a feedback from the relevant team that they did not hear from you via the email communication. Kindly check your inbox including spam/junk mail and advise through the email about your decision, thank you Dear Customer, We sincerely apologize for any inconvenience this situation may have caused. To help us resolve this matter promptly, we will coordinate with the relevant internal teams to conduct a thorough investigation. Could you please kindly provide the reference ticket or case number (CAS), as well as the serial number (SN) of your device? Your cooperation will greatly assist us in expediting the process.We remain at your disposal for any further assistance.

Hi there, we are deeply sorry for the inconvenience caused in your case. Could you please tell us your reference number? We will look into the details and try to help, we will also keep improving our service. Look forward to your reply. 10.10 update Hi there, We regret that we haven’t received your reply yet regarding the previous communication. To help resolve your issue as quickly as possible, we still need your assistance to provide the reference number we mentioned earlier. Once we have this information, our team will immediately look into the details of your case and follow up with you promptly. We truly value your cooperation and are committed to addressing your concerns thoroughly. Looking forward to hearing from you soon. 10.11 update Dear Customer, We sincerely apologize for the inconvenience caused to you. Disappointing you is definitely not what we want. Could you please provide your case number? We will further assist you with this matter. 10.12 update Dear Customer, We regret that we haven’t received your reply yet regarding the previous communication. Could you please provide your case number? We will further assist you with this matter. Thank you for your kind cooperation and support.

10.15 update Hi there, Thank you for your patience and understanding. We have reached out to you via email, and we kindly ask you to check the email carefully and share the relevant information. This will allow us to work closely with our senior technical team and make every effort to address the issue you are experiencing. We aim to provide you with the most effective support through this collaborative process. If you have any questions while reviewing the email or providing information, please feel free to contact us, and we will be glad to assist you further. We appreciate your cooperation and trust, and we look forward to helping resolve your issue as quickly as possible. ---------------- October 14, 2025 Hi there, We sincerely apologize for the inconvenience this has caused. We truly want to help resolve your issue. Our support team has already reached out to you via email. Please check your inbox carefully. If you have any questions, feel free to contact us at any time. Thank you for your patience and understanding. Once again, we're sorry for the trouble. Hi there, We're very sorry to hear about your feedback. With this, may we confirm if you've contacted our team? We want to help you in any capacity and we need to communicate with the relevant team to further look into this matter. Kindly provide any reference ticket/case number (CAS). We're always here to help. Hi there, We apologize for the inconvenience caused. As electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. Therefore, we have decided to stop providing support services for the Mavic Pro and its accessories starting on October 1, 2024. We're sorry that the services for this product have been suspended currently and relevant technical support and after-sales repair services cannot be provided. Thank you for understanding and patience, please feel free to contact us if you have other questions.

Dear Customer, Please accept our sincere apologies for the frustrating delivery issues you’ve faced—we regret that DHL’s service has let you down, especially when you’ve been happy with our DJI products. To investigate your missing order quickly, could you please share your order number with us? This will let us trace the shipment and work toward a solution. Thank you for your patience. We’ll follow up promptly once we have your order number. Best regards, DJI Support Team 5/10/2025 update Hi there, Thank you so much for getting back to us. I'll forward your order number to the relevant team for an investigation, and then get back to you asap. Thank you again for your patience as we work to resolve this for you! 10.6 Update Dear Andy, Sorry for any inconvenience caused. Please kindly note that we've submitted a pre-refund request and the refund will be completed in the next 1-3 days. Once the refund is completed, you'll receive an email notification. Please remember to check it later. Thank you so much for your patience and understanding! Should you have any further questions, please kindly feel free to reach out anytime - we're always here to help! 10.8 Update Dear Andy, Thank you so much for taking the time to share your positive experience with our refund service! We’re truly glad that we could resolve the issue of your missing order promptly and minimize any inconvenience to you. If you have any further questions, need assistance with future orders, or have other needs at any time, please don’t hesitate to reach out to us. We’re always here to help and look forward to serving you better in the future.

Hi there, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us strengthen our customer relationships and improve our service for DJI users like you. We are thrilled to have the opportunity to serve you. Thank you for choosing DJI; we are committed to delivering the best experience possible for our customers.

Dear Adam, Thank you for your review. We hope you are doing well. We take the issues you raised very seriously. We have located your case and will forward it to the relevant team for further follow-up and handling. We appreciate your understanding and support. 10.3 Update Dear Customer, Currently, our DJI Customer Care Team has sent you an email and provided the corresponding solution. We would greatly appreciate it if you could take a moment to review the proposed solution at your convenience. Thank you sincerely for your understanding and support throughout this process. 10.4 Update Dear Customer, We apologize for reaching out again. We notice that we haven’t received your response to the email sent by our DJI Customer Care Team (which included the corresponding solution). We would greatly appreciate it if you could take a moment to review the proposed solution and get back to us at your convenience. Thank you sincerely for your understanding and patience throughout this process. 10.5 Update Dear Customer, Hope you’re well. We’re reaching out to gently remind you to check the email from our DJI Customer Care Team—it includes the proposed solution for your inquiry. If you need help locating it or have questions, feel free to let us know. Your response will help us assist you further, and we appreciate your time. 10.6 update Dear Customer, We regret that we have not yet received your response. We would like to gently remind you to check your email. Thank you for your understanding and support. 10.7 Update Dear Adam, Hope you’re well. We’re reaching out to gently remind you to check the email from our DJI Customer Care Team—it includes the proposed solution for your inquiry. If you need help locating it or have questions, feel free to let us know. Your response will help us assist you further, and we appreciate your time. 10.8 Update Hi there, As we haven’t received a response from you, we want to make sure everything is going well and you’re not experiencing any further problems, so we are waiting for your reply to assist you. Please feel free to reach out if you still need assistance — we’re here to help. 10th Oct. update: Dear konto sluzbowe, Hope this message finds you well. Thank you for giving us the opportunity to review your case. We understand the issue occurred because the product was not unpacked promptly after delivery, resulting in an excessive battery discharge that caused the damage. As your product is no longer covered by the warranty, we can only offer repair services on a paid basis. We sincerely apologise for any inconvenience this may cause and truly understand how frustrating such a situation can be. Our team has carefully evaluated your case and sent the final resolution proposal to you via email. Since we have not yet received your response, we are unable to proceed further at this time. If you would like to move forward, please check your email for the detailed proposal. Should you have any questions or decide to accept the solution, feel free to contact us directly. We value your trust and remain available to assist you.

Dear Customer, We sincerely apologize for the frustration this situation has caused. To help us investigate your case thoroughly.could you please provide us with your order/case number or any other relevant information? Thank you for your kind understanding. ============================= Dear Customer, We hope this message finds you well. We’re following up as we haven’t yet received your order/case number. With this information, we’ll be able to look into the details and provide you with further assistance as soon as possible. Thank you once again for your kind understanding and support. Best regards, DJI Support Team 10/4 update Dear Mike, We sincerely apologize for the frustration this situation has caused. We’ve checked and confirmed that the relevant team has sent an email to you regarding your inquiry. Please help keep an eye on your inbox. Thank you for your understanding and support. 10/5 update Dear Mike, Hope you have a nice weekend! We’re sorry for reaching out on the weekend, but we wanted to let you know that the relevant team has sent an email to you regarding your inquiry. Please help keep an eye on your inbox. Thank you for your understanding and support. 10.6 update Hi Mike, We wanted to let you know the team has emailed you about your inquiry—please check your inbox when you get a chance. Thanks for your support! 10.7 update Dear Mike, Kindly note that the relevant team has sent an email to you regarding your inquiry. Please help keep an eye on your inbox. Thank you for your understanding and support. 10.8 update Dear Mike, We sincerely apologize for the frustration this situation has caused. We have not received your reply at this time. Please help keep an eye on your inbox. Thank you for your understanding and support. ----------------- 10.10 update Hi Mike, We hope you will kindly take note of the following details. Please know that we deeply understand the frustration this situation has caused, and always strive to maintain a positive relationship with our customers. However, the system indicates that your device was activated on June 30, 2024, and is now out of warranty. Our care team has reached out to you multiple times to explain the situation and provide the corresponding solution. We hope you can kindly consider the solution we proposed. Should you have any further questions, please do not hesitate to contact us. Thank you for your understanding!

We really appreciate your kind words! It’s great to know our UK repair team was able to get your drone back in the air so quickly. Thank you for your trust and for choosing DJI—we’re always here if you need us.

10/03 update： Hi there, We sincerely apologize that the Waypoint Flight function in DJI Fly did not meet your expectations and may have caused you inconvenience. Thank you for still reaching out to us and sharing your genuine thoughts. Your feedback is extremely valuable, as it helps us understand different user needs and scenarios, and guides us in improving our products moving forward. Regarding your concern about not being able to generate straight waypoint routes, please allow me to explain further. In the current design, the system automatically smooths the routes between waypoints into curved paths. The original purpose of this design is to avoid abrupt turns during flight and filming, ensuring stability and seamless transitions in aerial footage, so that users can easily capture professional-quality videos. We fully understand that this may not align with your creative preferences in certain scenarios. In some cases, straight flight paths can be equally important. Your feedback highlights the need for more flexibility in the feature design. We have carefully documented your input and will forward it to our product team as a valuable reference for potential enhancements in the future. Once again, we sincerely apologize for not meeting your expectations this time. We truly value every user’s voice, and we will continue to work hard to provide functions that better align with diverse creative needs. Even if DJI may no longer accompany you, we wholeheartedly wish you smooth and enjoyable flights ahead. --------------------------------- Hi there We are truly sorry to hear about the frustration you have experienced, and we completely understand how disappointing this must feel. It is regrettable that the previous communication did not resolve your concern, and we sincerely apologize for the inconvenience caused. We would very much like to move this matter forward for you as quickly as possible. To help us verify and follow up effectively, could you please provide the case number or any reference from your earlier contact with our support team? With that information, we can escalate your situation to the appropriate team and work towards a suitable resolution. Thank you for your patience and understanding. Please be assured that we are committed to assisting you. 2nd Oct. update: Dear John, We hope this message finds you well. Thank you for the update and for taking the time to provide your feedback. We fully understand your concerns, and we want to let you know that the DJI Customer Care Team has contacted you via email and would like to assist in resolving your concerns. Please check your email at your convenience. Thank you for your understanding and support.

Hi there, Thank you very much for sharing your experience. We are delighted to hear that after purchasing the Mini Pro 4, you were able to resolve the issue with the controller smoothly and that our service exceeded your expectations. Your feedback is incredibly valuable to us and motivates our team to continue providing outstanding customer experiences. Should you have any questions or require assistance in the future, please do not hesitate to contact us, and we will provide prompt support. Thank you again for your kind words, and we wish you many enjoyable flights ahead.

Dear Customer, Thank you for contacting us. We apologize for any inconvenience regarding compatibility between DJI Mic products and your Sony ZV-1 camera. DJI Mic series are not compatible with Sony ZV-1 cameras. DJI Mic series work with Sony camera need DJI Mic Series Camera Adapter To check full compatibility: Visit our Support Center Go to Download Center → Select your Mic product → Manuals Refer to: "DJI Mic Series Camera Adapter Compatibility List" Direct access: https://dl.djicdn.com/downloads/DJI_Mic_Mini/20250723/DJI_Mic_Mini_CameraAdapter_Compatibility_List_EN.pdf We appreciate your understanding. Please feel free to contact us if you have further questions.

Dear customer， Thank you for your continued support! We greatly value your feedback and are constantly working to improve our services. If you have any other questions or suggestions, please feel free to reach out to us. We are committed to providing you with a better experience.

Dear Customer, Thank you so much for your kind words! We're absolutely thrilled to hear about your exceptional experience with DJI and that our products exceeded your expectations. Customer satisfaction is our greatest reward. Your feedback means the world to us! Sharing these insights strengthens our partnership with customers like you and drives continuous improvement across our service teams. We're truly honored to support your passion. Should you ever need assistance or have questions, we're always here for you. Wishing you many more breathtaking flights ahead!

Hello, thank you very much for your feedback! We are glad to hear that you had a positive experience even after the flyaway incident, and that our team was able to assist you. Your satisfaction is the greatest affirmation for us, and we will continue striving to provide better service for every user. We wish you a wonderful day.

Hi there, Thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us strengthen our customer relationships and improve our service for DJI users like you. We are thrilled to have the opportunity to serve you. Thank you for choosing DJI; we are committed to delivering the best experience possible for our customers.