DJI

29/1/2026 Update: Dear Karolina, We sincerely apologize for the loss of your device. Thank you for providing the information and the police report. We understand this is a difficult situation and truly wish we could do more to help locate your device directly. However, we currently do not have the technical capability to remotely track or monitor the camera. If someone finds your camera and contacts us with its serial number, or if another user returns a device matching your serial number for service, we will immediately notify you using the contact information in your lost device case. In the meantime, we recommend continuing to work with the local police, as they are best equipped to assist with recovery efforts. Our team remains committed to cooperating fully with any official law enforcement requests related to the investigation. Please feel free to reach out if you have any further questions or need additional support. Thank you for your understanding. ---------------------------------- 26/1/2026 Update Hello Karolina, We sincerely regret having to follow up and any trouble this might bring. Since we have not heard back regarding our last message, we would truly appreciate it if you could spare a moment to look it over at your convenience. Should anything be unclear or if you need further details, please don’t hesitate to get in touch whenever works for you. We are here and glad to help. Thank you. Best Regards, DJI Support 25/1/2026 Update Hi Karolina, We sincerely apologize for reaching out again and any inconvenience this may cause. We have not yet received your response to our previous correspondence, and we would be grateful if you could take a moment to review it when you have time. If you have any questions or require further clarification, please do not hesitate to contact us at your earliest convenience. We are more than happy to assist. Thank you. Best Regards, DJI Support __________________________________________________________________________ 24/1/2026 Update Dear Karolina, Hope this message finds you well. We are reaching out as we have not yet received a reply from you regarding our previous communication. Should you have any further questions, please do not hesitate to let us know. Thank you for your attention. Best regards, DJI Support —————————————————————————————— Hi Karolina, we're very sorry to hear that your device is lost. We suggest you first check your surroundings to see if any surveillance cameras might have captured footage from around the time of loss. Most importantly, please contact the police as soon as possible to seek their professional assistance in locating the device. If the police contact us legally regarding the investigation, we will fully cooperate with the authorities and promptly provide any required supporting information. Please feel free to reach out to us if you have any further inquiries, thank you and we look forward to hearing from you.

2026/1/10 update We sincerely apologize for disturbing you again. We would like to confirm whether you have any further questions. If you still need our assistance, please feel free to contact us—we are always here to help. Thank you for your understanding and support! Best regards, DJI Support Team 2026/1/9 Hi there, We’re sorry to hear about your experience and understand how frustrating this situation has been. Thank you for your patience throughout the process. Regarding your devices, the inspection and repair results have already been shared with you via email. Please kindly check your inbox (and spam folder, if applicable) for the latest update. We appreciate you taking the time to share your feedback. If you have any questions after reviewing the email, please feel free to reach out and we’ll be glad to assist. =================== Hi there, Thank you for reaching out to us regarding the incident with your drones, we are really sorry to hear about what happened and we wish to provide assistance. As it is not convenient to collect files through this channel, please send a private message to our official DJI Support account on one of the platforms below. Our support team will guide you through the next steps. X (formerly Twitter): https://x.com/DJISupport Instagram: https://www.instagram.com/djisupportofficial/ Please drop us a message here with your social media ID or inform us that you reached out through Trustpilot so that we know it is you. Thank you for your understanding, and we are sorry again for the inconvenience.

---Update Dear Mads, Hello, thank you for your update. Due to your account’s privacy settings, we’re unfortunately unable to send you a private message directly. Could you please search for “djisupportofficial” on Instagram and send us a direct message from your side? This will allow us to continue assisting you and follow up on your case as soon as possible. Thank you for your understanding and cooperation. Dear Mads, Thank you for your detailed message, and we sincerely apologize for the significant inconvenience and frustration you have experienced with your Osmo Action 4 and the support process so far. We truly appreciate you taking the time to share your situation. To better assist you and explore possible solutions, we would like to clarify a few points: 1. Travel & Location Plans: We understand your preference for a local resolution without additional waiting. Could you please let us know your current location and your upcoming travel itinerary? Specifically, is there a place where you will be staying for an extended period in the coming weeks? Will you be returning to Mexico? Best regards, DJI Support ------------------------------------------------------------------------------------------------ Update Dear Mads, Thank you very much for your update and the detailed information provided. This is very helpful and timely for us to proceed. We sincerely appreciate your patience throughout this process. To efficiently assist you further, we would like to clarify and request the following: 1.Preference for Social Media Communication: While you kindly offered to email the documentation, to ensure quicker response and smoother coordination, we recommend continuing our conversation via private message on a social media platform (e.g., Twitter/X or Instagram). Could you please provide your username on one of these platforms so we can reach out to you directly? This will help us assist you more promptly and securely. 2.Review of Documentation: We have checked the video and files you submitted, but some images could not be opened. For a complete review, could you kindly resend the images via private message or upload them to the following cloud storage link? This will allow us to fully assess the situation: https://pan-sec.djicorp.com/s/PCxTNEBBCm3t9Pf 3.Confirmation of Service Preference: You mentioned staying in Costa Rica until January 9th. To ensure we align with your preference, could you please confirm that you would like to proceed with a local replacement in Costa Rica? Additionally, regarding the warranty policy, we understand your confusion. For your reference, DJI’s global warranty and service policy is explained in detail in our official knowledge base. You may review it here: https://www.dji.com/global/service/policy?site=brandsite&from=footer Thank you for your understanding and cooperation. We look forward to your reply. ----------------------- 26/1/1 update Dear Mads, We have reached out to you via private message on Instagram. Please check your inbox there for our message. To keep all communication in one place, we will continue our conversation through that channel. If you wish to delete the related information from this thread, you may proceed to do so. Best regards, 2026.1.13 Hi there, Sorry to bother you again. We regret that we haven't received any reply from you yet. As previously communicated, we kindly ask you to use the shipping label (SL) that was already provided to send the device back to us when you get back to Denmark. Once the product is received, our technical team will carry out a comprehensive inspection to determine the condition of the device and provide appropriate follow-up support based on the inspection results. If there are any questions, you're welcome to reply to the email directly. Thank you for your understanding.

1/5 Update Dear Customer, Thank you for your message, and we sincerely apologize for the inconvenience this delivery delay has caused, especially given the impact it had on your filming schedule and work arrangements. After reviewing the order details with our logistics partner, we’d like to share some clarification. Your order was placed around midday on December 29. Under normal circumstances, it would have been shipped the same day. However, due to increased shipping volume around the year-end period, the package was dispatched on December 30 and delivered the following day, resulting in the delivery being later than you had reasonably expected. We fully understand that you relied on the next-day delivery service to prepare for an important filming day, and we’re very sorry that this delay caused disruption to your plans and placed you and your company in a difficult situation. This is not the experience we want to provide, and we truly regret that we did not meet your expectations in this case. Your feedback has been recorded and shared internally to help prevent similar situations in the future. Please accept our sincere apologies again, and thank you for your understanding. 1/2 Update Dear customer, We sincerely apologize for the delay in our response. Due to the recent public holiday, our reply time has been slightly extended. Please rest assured that the relevant team is still actively handling your case, and we are continuing to follow up closely. Once we receive any updates, we will inform you at the earliest opportunity. Thank you again for your patience, understanding, and continued support. Best regards, DJI Support Team Update Dear customer, Thank you for your prompt reply and the information provided. We have forwarded your case to the relevant team. Once we receive their response, we will update you at the earliest possible time. Once again, thank you for your understanding and support! Best regards, DJI Support Team Dear customer, We sincerely apologize for the inconvenience caused. We fully understand how you feel and realize how frustrating this delay must be for you. We genuinely hope to help you resolve this issue. To better assist you, could you please provide your order number or the email address used at the time of purchase? We look forward to your reply. Best regards, DJI Support Team

Dear Customer, We sincerely apologize for any inconvenience caused to you. Regarding your feedback that the camera can only be used after downloading the dedicated app, we understand your concerns. Most electronic products available on the market today require activation before use. Downloading the app and connecting it to activate the product can prevent the device from being registered for use prior to leaving the factory, ensuring that your product is entitled to comprehensive after-sales service and warranty coverage. Additionally, this process helps avoid situations where used devices are falsely passed off as new ones in second-hand transactions, thereby protecting the legitimate rights and interests of users. As for the issue of being unable to download the app, we recommend that you download the relevant app directly from our official website via the following link: https://www.dji.com/downloads Concerning the camera powering off unexpectedly, we suggest that you try fully charging the device and then testing it again. Lastly, regarding the issue that your phone and the camera cannot detect each other, it seems that you are encountering a situation where the Mimo App fails to search for the device even when Bluetooth on your mobile device is enabled. We recommend that you try restarting your phone’s Bluetooth or rebooting the entire phone and then attempt the connection again. If you still have any questions or concerns, please feel free to leave your contact information, and we will reach out to you further to resolve the issue.

Dear Rodney Smith, Thank you for reaching out and sharing your detailed experience with us. We sincerely apologize for the significant frustration and inconvenience you have endured regarding your DJI Mavic Air 2. We fully understand how disheartening this situation has been. To ensure we can conduct a thorough review of your case, could you kindly let us know approximately when you previously contacted us, and through which channel (e.g., email, phone, online ticket)? It would be immensely helpful if you could also share the contact details you used (such as your email address or phone number) along with any case number you might have received. This information is crucial for us to locate your previous records and understand the full context efficiently. We look forward to your reply and are committed to assisting you. ------------------- update 12.30 Dear Rodney Smith, Thank you for getting in touch with us. We noticed that we haven’t received a reply from you yet, and we truly hope for your understanding — we take your case very seriously and want to ensure you receive the support you need. To better assist you, could we kindly confirm whether the issue you mentioned relates to a case from a few years ago? If this is a recent concern, it would be very helpful if you could share the relevant case number with us. This will allow us to look into the details more efficiently and provide you with timely assistance. We look forward to hearing back from you. update 12.31 Dear Rodney Smith, Hope you're doing well. We are following up regarding the DJI Air 2 issue you previously reported. To ensure we can offer you timely and accurate support, we have tried reaching out several times to better understand your current situation. Since our records show you previously reported an DJI Air 2 case in 2021, we wanted to clarify whether your current feedback relates to that earlier issue or represents a new concern, as this will determine how we can best assist you. However, we have not yet received a response from you. If this pertains to the previous case from several years ago, please note that the device was returned to you without repair, as communicated at the time. If you are referring to a new case, we kindly request that you share the relevant details or case number with us to allow us to proceed. Thank you for your understanding.

2026 1.4 update Hello Maria, thank you very much for your continued patience and support. After verification by our team, your refund request has been processed. Please take a moment to check whether the refund has been credited to your account when it's convenient for you. If you have any further issues or still need assistance, please feel free to contact us at any time. We apologize for the negative experience and thank you for choosing DJI. Wishing you a successful new year! 2026.1.3 update Hi there, Thank you sincerely for your continued patience, understanding, and support. Please be assured that your case has been given our highest priority. We are actively coordinating internal resources and working closely across departments to expedite the process and secure the most suitable and timely solution for you. Our team is dedicating full effort and attention to every detail in order to deliver an outcome that meets your expectations. Throughout this process, we will stay in close communication with you via email. As soon as there is any new progress or confirmed arrangement, we will update you immediately. Your satisfaction and experience are very important to us, and we truly appreciate your understanding and cooperation during this time. Once again, thank you for your trust and continued support. It truly means a great deal to us, and we remain committed to providing you with attentive and thoughtful service. Wishing you all the best and a pleasant day ahead! Best regards, DJI Support Team 12.29 update Hello Maria, we sincerely apologize for the negative experience. Our team is still actively following up on your case. Please continue to monitor your email for further updates. If you have any additional requests or need assistance in the future, feel free to let us know via message or email—we are committed to providing you with full support. Thank you very much for your understanding and patience! 12.28 update Hi Maria, thank you very much for providing the information. We have successfully matched your case and our team is currently still following up on it. We take your issue very seriously, and I have urged the team again for assistance. I sincerely apologize for the inconvenience this has caused. Once we receive feedback from the team, we will promptly share the updates with you. We hope this hasn’t affected your mood, and we truly appreciate your patience and understanding. Hello Maria, we sincerely apologize for the inconvenience you have experienced. We greatly value your loyalty as a customer. Could you please share the specific issue you encountered? Your feedback is very important to us. Kindly provide us with relevant details such as the case number, and we will initiate an investigation as soon as we receive your information. Thank you for your understanding and support.

2026.1.3 urgent update： Hi there, We would like to share a follow-up update. The repair of your device has been completed, and it has already been shipped. Please keep an eye on the upcoming delivery. The shipping details and next steps will be sent to you by email. We kindly recommend checking your inbox, including the spam or junk folder, for updates. Thank you again for your patience and understanding throughout this process. If you have any questions after receiving the device, please feel free to contact us by email at any time. We are always here to assist you. --------------------------------------------------------------------------- Dear Yasin We sincerely apologize for the unpleasant experience you’ve had. To better assist you in resolving the issue, could you please provide your email address, chat ID, or case number? We genuinely hope to help you resolve the problem and look forward to your response. Best regards, DJI Support Team

Dear PINEFOREST, Thank you for contacting DJI and for leaving your review. We’re sorry to hear that you’re currently unable to purchase the DJI Neo 2 Digital Transceiver. In the meantime, the DJI Neo 2 supports the following ways to operate whihch you may consider: 1. Palm Control (without using remote devices): The aircraft supports palm takeoff and landing. You can use the mode button on the DJI Neo 2 to achieve multiple Smart Snaps. DJI Neo 2 can intelligently recognise the subject, automatically take off, and record videos. 2. Mobile App Control: To use Mobile App Control, connect DJI Neo 2 to the DJI Fly App on your mobile phone via Wi-Fi and control DJI Neo 2 in the DJI Fly App. In Mobile App Control, all the functions for Palm Control are available. You can set parameters and perform Smart Snaps in the app. More functions, such as manual control, voice control, and audio capture via app, are also supported. Regarding your purchase, could you let us know whether you ordered from the DJI Official Store? If so, please share your order number. If you purchased from the third-party platform, please tell us your country or region so we can better assist with availability information. Thank you for your understanding and support. We look forward to your reply. 24th Dec. update: Dear PINEFOREST, We hope you’re doing well. We are very sorry that you have concerns with the DJI Neo 2 Digital Transceiver inventory. We haven’t received the requested information yet. When convenient, please share your order number so we can check inventory availability for you. In the meantime, as previously suggested, DJI Neo 2 supports flying without a remote controller via: Palm Control: Enables palm takeoff/landing and Smart Snaps directly on the device. Mobile App Control: Connect the DJI Neo 2 to the DJI Fly app via Wi‑Fi and control the aircraft in the app. We apologise for any inconvenience caused and look forward to your reply. Thank you for your understanding and support. 25th Dec. update: Dear PINEFOREST, We hope everything goes well for you. We’re truly sorry for the inconvenience this situation has caused. We completely understand your frustration—especially after reading positive reviews and choosing the DJI Neo 2 with confidence. At the moment, the DJI Neo 2 Digital Transceiver is temporarily out of stock. Our team is actively working to restore supply, and inventory will be updated progressively as units become available. To receive the earliest updates, please kindly check the DJI official website and authorised stores regularly. On the DJI official online store product page, click “Notify Me” (bottom-right) to receive a notification as soon as stock returns. We’re monitoring inventory closely and will update availability as soon as replenishment arrives. Again, we’re sorry for the delay and the inconvenience this has caused, and we sincerely appreciate your patience and continued support for DJI. If there’s anything we can help with in the meantime, please let us know—we’re here to help. Thank you, and wishing you and your family a joyful holiday season.

Hi Yordan, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our customer service for DJI users like you. We're thrilled to have the opportunity to serve you. Thank you for choosing DJI - we're committed to delivering the best experience possible for our customers.

12.26 urgent update： Dear Customer, Thank you very much for your continued patience and understanding. We have now reconfirmed that the shipment has been successfully delivered. We sincerely apologize for the delay and any inconvenience caused, and we completely understand the importance of receiving timely updates regarding your order. Your patience throughout this process is truly appreciated. Should you have any further questions about your order, the delivery status, or the use of your DJI credits, please feel free to contact us at any time. We are always happy to assist and ensure that all matters are properly resolved. Thank you once again for your patience and for choosing DJI. We greatly value your trust and support. ---------------------- Hi there, We are truly sorry to hear about your experience, and we sincerely apologize for the frustration and inconvenience this situation has caused you. We appreciate you taking the time to explain your situation in detail, and we fully understand how disappointing it is to wait without clear updates. To help us investigate and follow up on your case as efficiently as possible, please provide your order number, Chat ID, or any other valid reference that allows us to locate your case accurately. Once we receive this information, we will promptly review the situation and coordinate with the relevant internal team to provide you with a clear update and proper assistance. Thank you for your patience and understanding. We are committed to assisting you and addressing your concerns carefully.

12.23 urgent update： Hi there, Thank you very much for your patience and for staying with us throughout this process. We truly appreciate your understanding and continued communication. We would like to sincerely share a positive update with you: your order has now been fully shipped, and all related steps have been successfully completed. To protect your personal privacy, we are unable to disclose detailed logistics or tracking information here. That said, you can check the latest shipping status and delivery progress at any time directly on your order page. Based on the current shipping progress, your package is expected to arrive very soon. We would like to once again express our sincere apologies for the earlier delay and any inconvenience it may have caused. Your patience and understanding mean a great deal to us, and we are truly grateful for them. If you have any questions at all or need further assistance, please do not hesitate to reach out. We are always here and happy to help. ---------------------------------------- Hi there, We are truly sorry for the frustration caused by this experience. We fully understand how disappointing it is to place an order based on the delivery date shown on the DJI website, only to be contacted on the promised delivery day and informed that the item is not in stock and will not arrive before Christmas. We sincerely apologize that the stock status and delivery expectation were not communicated clearly in advance. Your feedback is important to us and helps us improve how availability and delivery timelines are presented to customers. To better assist you and check the latest status of your order, could you please provide your order number? Once we have it, we will do our best to review the situation and see what options may be available. Thank you for your patience and understanding. We look forward to your reply and the opportunity to assist further.

Hi there, Thank you very much for taking the time to share this wonderful feedback with us. We are truly delighted to hear that your son had such a positive service experience recently, and that our support was able to make him happy. We have carefully noted the case number CAS-28316070-V6F8N and your son’s initials OJ, and we will make sure that your kind words are shared with the relevant service team. Your encouragement means a great deal to us and motivates us to continue delivering attentive and reliable support. Thank you again for your recommendation and trust in DJI. If you need any assistance in the future, please feel free to reach out to us at any time. We will be more than happy to help. Wishing you and your family all the best, and we look forward to serving you again.

4th Jan Update: Dear Jon, Thank you for sharing your experience. We understand how frustrating this situation must have been and appreciate you taking the time to explain your concerns in detail. After carefully reviewing the case, we would like to clarify that the aircraft involved was out of warranty at the time of the incident. We have communicated with you multiple times and conducted a thorough review based on the available flight data and system information. While the device was no longer covered by warranty, out of consideration for the user experience, we have made our best effort to provide a goodwill solution. The final resolution has already been offered to you via email after internal confirmation. At this stage, this is the final proposal we are able to offer. We sincerely encourage you to review the email carefully and consider the solution provided. If there are any further questions or clarifications needed, you are very welcome to reply directly via email, and our team will be glad to assist. Thank you for your understanding. ----------------------------------------------------------------------- 31st Dec. update: Dear Jon, Thank you for the update. We understand your concerns. The solution we have proposed has been carefully reviewed and considered from multiple perspectives with our team, and we sincerely hope you will be able to accept this offer. We apologise for any inconvenience this may have caused. We genuinely appreciate your understanding and support of DJI. ----------------------------------------------------------------------- 30 Dec Update Dear Jon, Apologies for the follow-up. We just wanted to let you know that the quotation has been sent to your email inbox. Please feel free to review it whenever convenient. To ensure consistent communication, if you have any further questions, please contact us via email at any time. Thank you for your patience and understanding. ----------------------------------------------------------------------- 29 Dec Update Dear Jon, We hope this message finds you well. Please kindly note that a quotation will be sent to you soon, and we appreciate it if you could keep an eye on it when you have a moment and let us know how you would like to proceed. Thank you so much for your patience and understanding! ----------------------------------------------------------------------- 27 Dec Update Dear Jon, Thanks for your patience. As it’s currently the Christmas holiday period and the weekend, updates may be slightly delayed. Please rest assured that we’re continuously following up on your case, and we’ll do our best to push it forward as soon as possible next week. Thank you for your understanding and patience. -------------------------------------------------------------------- 24 Dec Update Dear Jon, We hope you're doing well. We would like to apologize again for any inconvenience and frustration this may have caused. Please kindly note that we have sent you a new email regarding your case. Could you please kindly take a look at it when you have a moment? Thank you for your cooperation and patience as we try our best to resolve this for you. Merry Christmas, DJI Support Team ------------------------------------------------------------- Hi there, We’re truly sorry to hear about your experience, and we sincerely apologize for the inconvenience and frustration this has caused. We appreciate you taking the time to share your situation with us. To help us look into this matter immediately, could you please provide the SN (serial number) of your Mavic Air 2, or alternatively your CAS Number / Chat ID, or any other valid reference related to your case? Once we have that information, we will be able to trace your case accurately and follow up as quickly as possible. Thank you again for your patience, and we look forward to assisting you further.

Hi there, We’re truly sorry to hear about your experience, and we sincerely apologize for the inconvenience and frustration this has caused. We appreciate you taking the time to share your situation with us. To help us look into this matter immediately, could you please provide the SN (serial number) of your DJI Mini 3 Pro, or alternatively your CAS Number / Chat ID, or any other valid reference related to your case? Once we have that information, we will be able to trace your case accurately and follow up as quickly as possible. Thank you again for your patience, and we look forward to assisting you further. ----------------------------------------------------------- 14 Dec Update, Hi there, We hope you're doing well. We regret that we haven't received any updates from you. Could you please kindly provide the related information we asked for previously so that we could look further into it? We genuinely appreciate your cooperation and understanding. ---------------------------------------------------------------- 16 Dec Update Hi there, We sincerely apologize for any inconvenience and trouble caused. we would like to inform you that due to recent conflicts in certain regions, the logistics services, including purchasing, shipping for repairs, and product replacement in your area, have been affected. In order to ensure both your benefits and safety, we recommend waiting for the resumption of logistics services before making any purchases or sending your products. We appreciate your patience and understanding during this time.

Dear Customer, We sincerely apologize for the inconvenience this has caused you and understand your disappointment with the situation. Could you please let us know the specific model of your drone? Additionally, since you mentioned having contacted our support team previously, would you provide your ticket number or case number? This will allow us to further review the details of your inquiry and assist you more effectively. Thank you for your cooperation and understanding. 12.16 Update Dear Paweł, We truly apologize for the inconvenience this may cause. We're sorry that the services for Mavic Air have been suspended currently, and relevant technical support and after-sales repair services cannot be provided. As electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. To continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to drive the development and application of new products and technologies. Therefore, we have decided to stop providing support services for the Mavic Air and its accessories starting on January 1, 2025. Thank you for your support and understanding.

Hi there, We’re truly glad to hear that you had a positive experience with our service! Your kind feedback means a lot to us — it’s always our goal to provide fast, reliable, and caring support to every customer. If you ever need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help. Thank you again for your trust and support! — DJI Support Team

12.15 update Dear customer, We are very sorry that we have not yet received your reply. According to our latest information, your package has been successfully delivered, and our relevant team has already contacted you via email. If you have any further questions or need assistance, please feel free to contact us at any time. Thank you for your support and understanding! Best regards, DJI Support Team ------------------------------------------------------------------------- 12.12 update Dear customer, We apologize for the repeated interruption. We would like to bring to your attention that your package was collected from the service point on December 8th. Could you please confirm whether you have received this order? Additionally, our team has replied to you via email; we kindly ask you to check your inbox when you have a moment. We look forward to your response. Best regards, DJI Support Team ------------------------------------------------------------------------ 12.09 urgent update： Hi there, Thank you sincerely for your continued patience, understanding, and support. Please be assured that your case has been given our highest priority. We are actively coordinating internal resources and working closely across departments to expedite the process and secure the most suitable and timely solution for you. Our team is dedicating full effort and attention to every detail in order to deliver an outcome that meets your expectations. Throughout this process, we will stay in close communication with you via email. As soon as there is any new progress or confirmed arrangement, we will update you immediately. Your satisfaction and experience are very important to us, and we truly appreciate your understanding and cooperation during this time. Once again, thank you for your trust and continued support. It truly means a great deal to us, and we remain committed to providing you with attentive and thoughtful service. Wishing you all the best and a pleasant day ahead! ----------------------------------------------------------------------- Update Dear customer, Thank you very much for your prompt reply and for providing the information. We have forwarded your case to the relevant team and urged them to process it as soon as possible. As soon as we receive a response, we will update you immediately. Additionally, we have applied 10 DJI Credits to your account , which you can use for your next purchase in our store. Once again, thank you for your understanding and support! Best regards, DJI Support Team ---------------------------------------------------------------------- 12.8 update Dear customer, We sincerely apologize for bothering you again. After our verification, the relevant team has initiated a logistics investigation, which is being processed urgently. We will provide you with an update as soon as we receive a response. Once again, thank you for your understanding and support! Best regards, DJI Support Team

Hi Mario Titton, thank you very much for sharing your thoughts with us. We truly appreciate your candid feedback. We are sorry to know that the voice command function of the Osmo Nano does not meet your expectation. Please try the voice command function in below scenario, avoid a noisy operating environment, avoid being too far away or the voice being too low. Please also try to use an electronic device's "read aloud" function to test if it is normal. If it is not functioning properly in above condition, we suggest you to create a repair case and send it back for inspection. As for the voice control language, please rest assured that your comments have been carefully noted and will be forwarded to the relevant product team for further evaluation. Feedback like yours plays a vital role in helping us improve future product planning and development. That said, as product design and feature adjustments involve extensive internal planning and technical assessments, we are currently unable to confirm whether this particular feature will be reinstated, nor provide a timeline for such an implementation. Once again, thank you for your valuable insight and continued support. We will do our best to keep improving and to meet the expectations of our users worldwide.

12.12 update Dear customer, We sincerely apologize for bothering you again and for any inconvenience this may have caused. We genuinely hope to help resolve your issue. If you see this message, we kindly ask you to reply at your convenience. Once again, thank you for your understanding and support! Best regards, DJI Support Team -------------------------------------------------------------------------- 12.11 update Hello there, we apologize for the disturbance. We highly value your experience. If you still require assistance, please kindly provide us with the necessary information mentioned in our request message, so that we can offer you prompt assistance and service. Thank you for your understanding and support! 12.10 update： Hi there, We haven’t received your update yet. Could you please share the requested information so we can assist you further? Thank you for your cooperation. — DJI Support Team ------------------------- 12.9 urgent update： Hi there, Thank you very much for your generous recognition of our service. Your encouragement is a strong motivation for us to continue improving. At the same time, we sincerely apologize for the inconvenience that occurred. In order for us to understand the situation more accurately and provide effective assistance, would you please share the specific reason or circumstances under which your device stopped recording. If you are unable to provide a link at the moment, you may also share your YouTube ID, and we will use the information to better identify and address the matter for you. If you have any additional details or questions, please feel free to let us know. We look forward to your reply. Wishing you a pleasant day ahead. ------------------------------------------------------------------------- 12.8 update Dear customer, We sincerely apologize for bothering you again. We genuinely hope to help you resolve the issue. Kindly provide us with the relevant information when you see this message, so that we can assist you better. Once again, thank you for your understanding and support! Best regards, DJI Support Team