DJI

REPONSE TO REPLY FROM DJI ABOUT MY…

REPONSE TO REPLY FROM DJI ABOUT MY ORDER NUMBER: 0447068915618 (UK Customer) I strongly reject the suggestion that this is a fraudulent case. I have already contacted the relevant authorities and done everything within my power to return this item properly. I have repeatedly asked for cooperation from your side, but instead I am being met with resistance and accusations. If this were fraudulent, how is it possible that I did not accept a replacement and that I am still in possession of the same device — a device that is locked and unusable? The only issue here is that it requires unlocking on your system, which only DJI has the ability to do. I cannot activate it because it is restricted from your side. I have been trying for a long time to return this item properly because it is locked. I have called 43 times and sent multiple emails. Instead of resolution, I am now being told this is fraudulent, which is extremely serious and concerning. This matter now requires immediate escalation. I expect to be contacted by a competent member of your team via email as soon as possible with a clear and definitive resolution. Generic responses are no longer acceptable. This situation has gone on far too long and must now be handled properly. DJI ARE REFUSING TO UNLOCK MY CAMERA!!! I strongly reject the suggestion that this is a fraudulent case. I have already contacted the relevant authorities and done everything within my power to return this item properly. I have repeatedly asked for cooperation from your side, but instead I am being met with resistance and accusations. If this were fraudulent, how is it possible that I did not accept a replacement and that I am still in possession of the same device — a device that is locked and unusable? The only issue here is that it requires unlocking on your system, which only DJI has the ability to do. I cannot activate it because it is restricted from your side. I have been trying for a long time to return this item properly because it is locked. I have called 43 times and sent multiple emails. Instead of resolution, I am now being told this is fraudulent, which is extremely serious and concerning. This matter now requires immediate escalation. I expect to be contacted by a competent member of your team via email as soon as possible with a clear and definitive resolution. Generic responses are no longer acceptable. This situation has gone on far too long and must now be handled properly.

$15,000 Legal Coercion attempt and 27…

$15,000 Legal Coercion attempt and 27 days of appalling "support" I am reporting a severe case of consumer intimidation by DJI Europe. For 27 days, I have been trapped in a resolution process regarding a logistical failure by DJI in shipping dangerous goods (batteries) to Madeira. During this dispute, DJI attempted a shocking act of coercion: they demanded I sign a 'Commitment Letter' assuming a $15,000 USD financial liability for IATA shipping regulations—a responsibility that belongs solely to the shipper (DJI). Even after DJI finally delivered the batteries on Feb 19th, the intimidation attempt continued. On Feb 26th, agent George (Ref: s-rq974) admitted in writing that this $15,000 demand was a 'disproportionate mistake' and 'not fitting to a B2C setting'. Despite admitting to this legal trap and causing nearly a month of professional stress and logistical chaos, DJI refuses a fair settlement, offering a measly €60 store credit for a month of harassment. Formal complaints are now active with the European Consumer Centre (Case ECCPT-20702) and the Civil Aviation Authority (ANAC). DJI thinks they can bully customers with illegal documents and then settle with pocket change. Case #9822822. -------------------------- Update: Let’s be clear about the facts: I ordered two batteries worth 110€. They were delayed in Lisbon for 15 days due to logistics. The Portuguese Civil Aviation Authority (ANAC) has already issued a formal report confirming that all documentation was 100% correct. Despite this, your 'solution' was to force me to sign a $15,000 USD 'gag order' (NDA) to keep me silent without even investigating if something was wrong with the delivery or not. Demanding a $15k penalty for a 110€ order—after an official authority proved I did nothing wrong—is illegal coercion and corporate bullying. I will not be intimidated into silence for a mistake that was yours. Transparency is not for sale. ---------------------------------- Update 15/03: DJI has now informed me that the agent previously handling my case (George) is 'resigning'. While they try to distance themselves from his actions, they continue to ignore the gravity of the $15,000 extortion attempt and the coercion I faced, offering a derisory €60 credit as a 'solution'. This is an insult. The case is now officially with the European Consumer Centre and ASAE. I am waiting for a formal settlement agreement from their Legal Department, which is finally CC'd in the emails.

alls well that ends well

A bit of a rocky start but the staff was apologetic and helpful. The drone itself is freaking awesome

stop making crap I have only had this…

stop making crap I have only had this piece of crap for one month and it will not connect to the controler

UK Customer Left With Non-Functional Device After 43 Calls

ORDER NUMBER: 0447068915618 (UK Customer) I am writing this review as a customer in the UK, and I cannot describe how disappointed I am with the way this situation has been handled. I have called DJI support 43 times. Every single time, I am told the same thing — that the matter will be forwarded to a higher department, that someone senior will review it, that I will receive an update. And every single time, nothing meaningful happens. No resolution. No accountability. Just repetition. I am currently left using a locked device that I cannot activate. Despite providing the serial number, detailed explanations, and full cooperation, I am still stuck with a product that does not function properly. The activation fails, and no one seems willing to take ownership of resolving it properly. What is most frustrating is this: if I had simply wanted a new item, I could have waited for the replacement without informing DJI about what had actually happened. Instead, I chose to be transparent and explain the situation — and that honesty seems to have made things worse rather than better. As a UK customer, I expected a far higher level of professionalism, clarity, and responsibility. Instead, I have experienced endless deflection, scripted responses, and no concrete action. Being repeatedly told that my case is being escalated while nothing changes is exhausting and incredibly disappointing. I did not expect to spend weeks chasing support, making 43 calls, and still be left with a locked product and no real solution. At this point, I feel completely let down.

Extremely disappointed with how DJI has…

Extremely disappointed with how DJI has handled a missing high-value order. I purchased a DJI RS 3 Mini (£219) and formally rescheduled the delivery date in advance. DHL confirmed the new date in writing, but ignored it and delivered on the original day when I was not home. The parcel was left in a communal staircase in a building accessible to others. No signature was obtained from me, yet DHL’s tracking recorded it as signed in my name. Internal DHL documentation also stated it was “delivered to a person”, which is untrue. The delivery photo shows the parcel left outside my door. This has now been ongoing for seven weeks and around 15 emails. The case was handled by Shin, a complaints manager, yet I was repeatedly asked for the same information already provided, including the crime reference number and confirmation that there is no CCTV. There were delays, missed follow-ups, and a clear lack of proper case oversight. Despite providing all requested evidence, DJI / Shin ultimately refused a refund or replacement, relying solely on DHL’s tracking and proof of delivery under their internal policy. My contract is with DJI, not the courier. Due to their refusal to resolve this properly after seven weeks, I am now taking legal action. Very poor case handling and an extremely frustrating experience. Update after this was posted. DJI responded.. I already escalated this. I was told this was the final outcome based on how their policy works. Which is to rely on the communication from the courier. This was all communicated in the 15 emails so it’s reached its final point hence why I’m now doing what I have to do rather than waste any more of my time. Don’t be fooled by DJI’s comments wanting to fix this because they did not. Latest update: I did do a information request contrary to what DJI just wrote. I got this reply from Shin.. the internal review mentioned relates to their policy of only going on the couriers delivery advice. So basically they acknowledge that it happened and it went wrong and it wasn’t done properly yet They don’t take responsibility for it. Scammers I understand how frustrated you are, and I’m sorry for the distress this situation has caused. Please accept my apologies if my previous messages gave the impression that you needed to repeat information you have already provided—that was not my intention. I acknowledge that you have already filed a police report and shared the relevant documentation, including the report reference. I also acknowledge your position that the package was not delivered correctly and that the delivery did not meet the required conditions, including signature and delivery to a person. At this stage, your case and all supporting materials have been recorded, and your position is clearly understood. As previously advised, our decision remains based on the outcome of our internal review. Update: 3rd March 2026: I went to the bank for a chargeback due to not following UK policy. They investigated. DJI have now reached out and offered me a solution which i am happy with, however the stress was not worth it.

DJI refuses warranty support based on region despite selling internationally

I am extremely disappointed with the post-purchase support for the DJI Osmo 360. This device was purchased brand new through Amazon, and after only a short period of normal use, it stopped functioning entirely. Unfortunately, the Amazon return window had already closed, so we contacted DJI directly for warranty support. To our surprise, DJI informed us that they cannot support the device in the United States because the serial number is tied to the South Korean region. We were told that the only way to receive service would be to ship the device from South Korea or have someone physically located there submit the repair request. This makes absolutely no sense from a customer standpoint. The product was sold through Amazon, marketed to international buyers, and there was no clear disclosure at the time of purchase that warranty support would be restricted by region. Customers should not be expected to maintain family members in specific countries just to access basic warranty support on a premium device. DJI is a global company with global distribution, and their warranty support should reflect that reality. Refusing to service a legitimate device solely due to regional serial number restrictions creates unnecessary barriers and leaves customers with expensive, unusable equipment. I hope DJI reviews this policy and provides a reasonable solution, as this experience has significantly impacted my confidence in the brand.

Drones left at DJI store became a…

Drones left at DJI store became a nightmare. I brought 4 DJI drones to their store at the Oakland Place Mall in Guatemala City back on Sept 18, 2025 and it's February 24, 2026 and there is no resolution. I purchased all of these drones in Guatemala. Since then, I now am dealing with 5 or 6 different organizations and spent my countless hours emailing with them. Despite having insane issues, when the NEO 2 came out, I went in to purchase it and get out of there. I noticed when I received the email receipt that they had put a tax ID NIT number in as mine. I don't have one. I am a consumidor final and so I filed a report with the SAT because it's blatant tax fraud in my opinion as well as Dr. Montufar (Attorney and former head of SAT) "They have committed a crime." They are now holding my property but attempted to charge me back in November and conditioned their release on me sign giving up rights. They wrote this to me during an active investigation. I attempted to purchase an Avata 2 at their other location at the MiraFlores Mall and recorded the entire thing on audio. I'm having a conversation with the person running the kiosk and I tell him in Spanish that I'm a tourist and that I don't have an NIT number, as well as saying that I am a CF. I gave him my first name and email address. He went on the computer and tried to sell me the drone. It seems he may have entered in another or the same NIT number that's not mine and when he hit enter, the screen went red. He did this many times. He then switched up and said the system is done because the kiosk is closed, In Guatemala, each business has to have a libros de quejas available (Book of complaints) so along with filing with SAT, I also filed with DIACO (Consumer Protection) as I filled out a complaint at both locations. They are supposed to sign but refused both times which should be an automatic fine. It feels to me that DIACO is more concerned with protecting the company than a foreign tourist consumer. Two or three times recently, they have attempted to get me to change the address on my complaint. That would win the case for the company or delay it extensively. Seems to me they attempted to be sneaky and trick me into doing something good for the company and bad for me. The address I used was the one on my receipt that contained someones NIT # as mine. They apparently told DIACO that they did not exist in Guatemala so I sent them the receipt again with their address where they also have this very small word (null) by the end of address by the word Guatemala. Then, DIACO tried to pressure me into taking a deal which I definitively and unequivocally declined. They decided to strongly suggest I take the deal which is basically get my drones back and sign off. Since I stated again NO, they now have said there is not enough to forward. From my understanding, just for the reason that they refused to sign, they should be automatically receiving a fine. I filed another book entry after they tried to say they are not at the address on my receipt. This time they actually signed and stamped it. I was shocked and recording with audio and video. He then uses his pen to point at a line for me to sign which I did. I don't speak fluent Spanish. I realized a few days later that something seemed off. They had me sign a solution line the same day through deceipt while they had no solution written for me to agree with. This is just the tip of the iceberg and this all ongoing at the moment. There's a lot of other funny stuff going on but I have help and will continue this on principle as there is too much to say in a simple review. It has become a nightmare but I don't cave to bullying and pressure. I'm doing this so that others don't have to go through the same thing. Ya basta! La lucha sigue. The resolutions you've been providing started with pay this and sign this waiver of rights or you're not getting your drones while there's a tax investigation going on and they know it now I've looked the US Embassy into this and I'm looking into the Costa Rican Costa Rica connection too now so I'm gonna start working on there since Guatemala has not been too helpful. It seems like there's a lot of weird stuff going on here I don't owe you anything your company DJI Guatemala put a tax number on my receipt. I don't have a tax number here. I am a CF. Went to another location that you have here in your Flores mall I've got it all on audio where I'm saying in Spanish then I'm a tourist. I don't have an NIT number. I am a CF yet. They still tried to push some sale through but got stopped by red screen because I had already probably because I had already filed a complaint with the SAT here. I told email China support that they weren't being honest with you guys. He didn't want to listen. Maybe DJI GT is hiding it from you. I told your cs rep back in January he should ask. Great job on the two star rating at your new store. CR govt next.

Wow. Five stars aren't enough.

Okay, we need more stars because 5 don't cut it. My DJI Mini 3 Pro developed a wobble when filming. Nothing I did could fix it, so had to send it (from Sweden to the Netherlands) for repairs. I expected a lengthy and expensive process. I was wrong on both counts. Two days after leaving Sweden it had arrived. Two hours after that it had been analyzed and later that same day, when I had approved and paid the (VERY reasonable) quote, it was fixed. I have just received it now, ONE WEEK after sending it off. I like that I could follow every step of the process online, they kept me totally up to date AND they were nice! Wow. Just wow.

AaronUnited Kingdom · 50 reviews · Experienced 2026-02-22 · Posted 2026-02-22

Disappointed with DJI Battery Quality and Customer Support

I’m extremely disappointed with my recent experience regarding a battery for my DJI Mini 4K drone. I purchased the drone around a year ago and have three batteries in total. This specific battery has only been used approximately four times, as I rotate between all three. Despite such light use, it has completely failed and will no longer charge or power on. I contacted DJI support via X (Twitter) and went through their requested troubleshooting process, including providing test videos. After reviewing everything, they confirmed that the battery has completely failed and is not repairable. However, instead of offering any goodwill gesture, partial support, or discount toward a replacement, I was simply told I would need to purchase a new battery at full price. For a premium brand like DJI, I expected better product longevity and stronger customer care. A battery used only a handful of times should not completely die within a year, especially when properly stored and maintained. The lack of any goodwill support, despite clear confirmation that the product failed, is disappointing. I understand warranties have limits, but when a lightly used battery becomes unusable so quickly, I would expect some effort to retain customer trust. At this price point, both product reliability and after-sales service should reflect the brand’s reputation. Unfortunately, in this case, they didn’t. Edited: I’ve added the information you’ve asked for. 23.02.26

vandan vithaniUnited Kingdom · 2 reviews · Experienced 2026-02-21 · Posted 2026-02-21

DJI Osmo Pocket 3 – A Fragile Disappointment: Do Not Buy!

The "Six-Month" Nightmare: I bought the DJI Osmo Pocket 3 with high hopes, but exactly six months later, it has become a useless piece of plastic. This camera is marketed for "creators on the go," but it is too fragile for real-world use. 1. Fatal Screen Failure: The much-hyped rotating screen is the biggest flaw. After just a few months of normal use, the rotation mechanism has completely jammed. It no longer pivots, which is the only way to turn the device on/off properly. This is a clear mechanical design failure by DJI. 2. Screen Blinking and Video Corruption: The internal ribbon cables are clearly of poor quality. My screen has started flickering and blinking constantly. This isn't just a display issue—it creates digital interference that ruins the final video quality. The footage comes out distorted, making the "1-inch sensor" promise totally irrelevant. 3. Built Like a Toy, Priced Like a Pro: For a premium price, you expect durability. However, the internal wiring is so thin that it cannot handle the stress of daily rotation. Once the screen fails, the entire camera becomes a paperweight. 4. Poor After-Sales Support: Trying to get this repaired is a headache. If you don't have the expensive "DJI Care Refresh," the repair costs for the screen and gimbal are nearly half the price of a new unit. 5. Overheating & Reliability: Even before the screen broke, the camera would frequently overheat during 4K recording. It is unreliable for professional work or long travel vlogs. Final Verdict: A Beautiful Disaster DJI has prioritized "cool looks" over "build quality." If you want a camera that lasts more than six months, stay away from the Osmo Pocket 3. It is a fragile, over-engineered device that will eventually fail you when you need it most.

I have never experienced such great…

I have never experienced such great customer service - Absolute great support with my repair request - Communication was perfect all the way through - I would recommend DJI to anyone, not just because of the product itself, but the after sales support Great experience overa

Alex KUnited States · 1 review · Experienced 2026-02-16 · Posted 2026-02-19

RF control software update issue

RF control worked fine until it got an automatic update from DJI and blacked out. Customer service made me mail the unit and asked me to pay full price for the repair service. Such repair service created by their software update in the first place....none sense.

Alex KarFrance · 8 reviews · Experienced 2026-01-03 · Posted 2026-02-16

The best in the business

Very responsible company. Top quality customer service and products.

DJI Neo2 - state lontani

Update as of 4 March: DJI has admitted that there was a malfunctioning motherboard in the first replacement. As it was not working, they replaced it with what they claim is a new production unit. Update as of 11 March: The so-called new production unit has a malfunctioning gimbal. As mentioned in the initial claim, steer clear of DJI Care — they never send a functioning unit and you waste time sending their refurbished units back and forth. Acquistato un NEO2 per Natale, versione con Google e Motion controller (la più cara). sostituito in garanzia (con parecchie difficoltà) perché durante un movimento automatico (“Circle”) ha sbattuto contro un muro senza rilevarlo. DJI mi ha inviato un prodotto ricondizionato, nettamente peggio del prodotto di serie: Non riconosce il palmo Non segue il soggetto Negli ambienti stretti scatta in ogni direzione senza controllo ostacoli sbattendo contro le pareti Servizio clienti molto gentile e professionale, ma poi dal magazzino inviano dei pezzi che sono difettati. Non consiglierei As requested by DJI: 回复：[## 9851156 ##] DjiSupport--GALLETTARV--CAS-29342321-F5R9J6 --DJI Neo 2 Update 16 feb 2026: If you had actually seen my case, you would know that I have already sent you a couple of videos. I am increasingly convinced of what I said. (Very kind, but not very efficient.) Update 17 Feb: as previously stated: ## 9851156 ##] DjiSupport--GALLETTARV--CAS-29342321-F5R9J6 --DJI Neo 2 Update18 Feb: Once again, it was a very kind response, but from a pragmatic point of view, there were no results, just smoke.

Gabriel DuranPuerto Rico · 1 review · Experienced 2026-02-12 · Posted 2026-02-12

Bad bad service on repair

Michael TippettUnited Kingdom · 67 reviews · Experienced 2026-01-08 · Posted 2026-02-10

Excellent service

Had to contact technical support a couple times and I must say the service I had was excellent, nothing was too much trouble and they were in no rush, however long it took to solve my issue they were prepared to take. HIGHLY RATED

Ahmed TahaUnited States · 1 review · Experienced 2025-12-18 · Posted 2026-02-10

Zero Stars- very poor customer service for an expensive product

Zero Stars! We have a DJI Pocket 3. After super minimal utilization, we barely used it. The home screen was stuck at the DJI logo, and I called customer care, who requested that I send them the camera back, which I had to pay for shipping, also “ not a big deal”. They followed up with me, telling me there is an issue with the grip functionality that is jammed and could be a software issue, and requesting $171 for a repair. This camera was barely used, never dropped, and was properly stored because I am 4 months over the warranty period. Even if this was a manufacturer's defect, I am responsible for it. I have requested numerous calls from management. They sent me an agent who asked me to pay, or we would send the camera back unrepaired. Even they know it is a quality manufacturing defect. All agents calling me are their first line. The support management can’t make phone calls (even though I was promised in an email from Kenny from the management team), and again, there has been no call back from management till today. If you are going to pay that much, you would expect a customer service that match what you pay for. Again, save your money don’t do our mistake by purchasing any product from them. I never had terrible experience with any product i purchased like DJI. Supervisor called me and told Me there nothing we can do this part does expire after certain time. My follow up question was, How it could happen and be avoided no info was provided ? So if I pay $171 how can prevent this issue from happening as User? No answer for that question.

DJI painful

DJI, the only company in the world that makes you do full diagnostics and upload a video of the tests for support while making you pay 70% of the cost if the drone flies away. With the US looking carefully at banning DJI, the company is NOT doing itself any favours when it should be making things easier, not harder.

I paid £469 for the mini 3 pro bundle that they never sent

I paid £469 for the mini 3 pro bundle for a Christmas present and it was never delivered. I emailed back and forth for nearly 2 months to try to understand what happened and all DJI customer care team said was, it wasn't their problem. Total lack of care or consideration for people's money. Please don't buy from this unethical company EDIT: DJI contacted to waste more of my time by sending me emails putting the blame on me, because THEY sent me a document to sign that was in an incorrect format. I believe this was all a con to delay submitting the claim so that they could rob me of my money and not have to deliver my order. My father in law was going to buy a drone from DJI but after the outrageously poor and stressful experience I have had to endure, he is now chosing a different company although. EDIT: PLEASE STOP trying to justify your extremely poor customer service. The delay from 7th Jan to 22nd Jan was because YOU kept sending me the document to sign in an incorrect format !! Which delayed it being sent from you to DHL (which i now believe to be deliberate as you knew about their 2 week claim window).