DJI (dji.com) has a 3.0 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 32% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently struggled with unhelpful support agents, automated replies, and extremely long waiting times when trying to resolve technical issues. Many people also reported receiving faulty equipment or experiencing sudden hardware failures shortly after purchase, accompanied by frustrating warranty claims. Reviewers expressed deep disappointment over the lack of proper solutions and communication when seeking help.
The minority of people were satisfied with the efficient after-sales service, noting smooth communication and fast product replacements. Some reviewers noted that their broken devices were thoroughly investigated, quickly repaired, or swapped without incurring extra costs.
Auto-generated from all reviews of this business. For reference only.
I ordered a couple of batteries and a battery charger case for my Osmo 360 camera from the DJI website.
Prices were good, items in stock, dispatched very quickly.
Items arrived within 2 days of placing my order.
This is my third purchase direct from DJI and each item and experience has been exceptional
Reply from DJI2026-05-02
Hi there,
Thank you very much for taking the time to share your positive experience. We are truly pleased to hear that our support team was able to assist you promptly and provide helpful communication throughout the process.
Delivering customer-focused, efficient, and attentive service is always our priority, and your satisfaction means a great deal to us. Your feedback is a strong encouragement for us to continue improving.
If you have any further questions or need assistance in the future, please feel free to reach out at any time. We are always here to help.
Thank you again for your trust and support. Wishing you all the best!
Worst customer service i have ever experienced. My drone was send wrongly by dji, so that DHL sees it as dangerous goods. Instead of fixing the problem. The package has now been in Brussels a week and all the customer service tells me is they are sorry and that they are working on it. But nothing happens. I have several times been told i would get emails with updates within 24 - 48 hours. But since monday no email has arrieved and it is now Thursday. I guess its time to change ecosystem and find a different manufacturer. Would not recommend to buy, since you are let down when you need customer service.
The info has been sent, yet today is another day where nothing happens with my order.
Reply from DJI2026-04-30
Hi there, thank you for reaching out, please accept our sincere apology for any inconvenience this has caused. In order for us to support you efficiently, could you please provide the following information:
1. Your Name:
2. Email address:
3. The serial number (SN) of your device （if any）:
4. Order number (if any):
5. Your current Location (Country): Are you located in Denmark?
Thank you for your understanding and support. We look forward to your reply.
I purchased a set of DJI mic mini with charging case. Placed order on last Saturday and it arrived on the Sunday mid day...under 24 hours!!! Exceptionally good service and delivery at a geat price direct from DJI.
The mic mini set is superb. Tiny units that give really good sound quality. When using the mics with the receiver unit, sound can be recorded clearly from over 60 metres away. In bluetooth mode, they are still great, but range is a bit reduced. I ordered spare batteries and charging case from DJI direct too...I will review my experience of those when they arrive.
Reply from DJI2026-04-30
Hi there! Thank you so much for the glowing review. We're thrilled to hear that your DJI Mic Mini arrived in under 24 hours—we always strive for that kind of speed! It's great to know the sound quality and 60-meter range are meeting your needs. We hope you enjoy the spare batteries and charging case just as much when they arrive. Thank you and wish you a great day ahead!
Flying with DJI since 2016 and I am really happy with the experience. Had zero crashes or issues so far. Recently I bought the Mini 4k and Avata 360 and so far I really like them.
Reply from DJI2026-04-29
Hi there,
Thank you very much for your long-term support and recognition of DJI products. We are glad to learn that you have been using DJI products since 2016 and that your overall experience has been very satisfying.
We are also pleased to hear that you have maintained a consistent and smooth flying record without any incidents, which reflects both your careful operation and strong understanding of flight safety.
It is great to know that you recently added the Mini 4K and Avata 360 to your collection and are enjoying their performance. Your feedback is highly valuable to us, and we will continue working to enhance product experience so that we can deliver stable and enjoyable aerial photography experiences in the future.
If you have any questions or need assistance during your usage, please feel free to reach out at any time. We are always here to help.
Thank you again for your trust and continued support.
After years of being a loyal DJI user - after thousands and thousands of dollars spent on DJI products (roughly 10k at least) - after purchasing nearly 500 dollars of DJI drone insurance with the promise of an extended warranty for safe flight/use - DJI has denied my warranty claim after their OEM premium screen controller froze, became unresponsive, and I watched helplessly as my premium 2500 dollar prosumer drone floated off into oblivion. I lost the drone and very expensive work-related data. Regardless of the circumstances and flight data, DJI went to great lengths to claim it was 'pilot error' including simply denying the signal interference clearly reported by DJIs own flight data (THAT among MANY other discrepencies and contradictions). They said there was no evidence of signal interference. I showed them with screen shots, timestamps, and flight data that there was. They simply responded by denying it. I WILL NEVER BUY DJI AGAIN AND I WILL STRONGLY SUGGEST OTHER DRONE ENTHUSIATST AVOID THEM AT ALL COSTS. You might get lucky, but as soon as you need them to make good on their guarantees, promises, and warranties, in my experience, they WILL NOT. Hope this helps someone avoid the massive loss I have incurred. I wish I had never bought them.
UPDATE TO DJI: Here is my case number CAS-31459671-N6H7H5 and additional details
Last I spoke to a DJI rep was Albert, who told me he was the highest level support I could speak to. Albert told me a week ago that I could expect a call from Francis within 24 hours. I never received that call. I have the flight data and have reviewed it many times. While there isn’t a definitive ‘unresponsive controller error’ you can clearly see that something is amiss as the drone appears to float further and further away from the controller without any course correcting input until it is a mile away and at that point I had completely lost control and sight of the rouge drone. The drone was not recovered. From my end the tracking shot I attempted to set up in the beginning immediately malfunctioned and froze the screen. For the majority of time corresponding with that flight data I had no idea where the drone had gone as my controller was unresponsive. This is reflected in the data. My movement in the data is not a ‘tracking shot’, it is me chasing off in the last known direction of the drone. I have had many points of contention with DJI tech support with regards to the facts of this data and hardly any of the issues I raised were directly addressed. The last discrepancy I tried to clarify was the fact that the data clearly shows signal interference at around timestamp 4:19 and the email response I have from DJI simply denies that. If I had control of the drone why would I let it float a mile away from me into a blind area? And the aforementioned is just a partial sample of the data discrepancies I have attempted to clarify with DJI. I have the email thread and can provide any video or screen shots from the flight data. It appears to me that DJI is prioritizing a ‘pilot error’ finding rather than considering the totality of the circumstances. I am an experienced drone pilot with years of safe flight logged all over the world, a newbie wouldn’t have flown a drone in a manner reflected in that flight data - no discernable course correcting input and the drone slowly floats a mile away from me (at least according to the data, I wouldn’t know, cause I didn’t know where it went at that point!). The drone was not recovered so my opinion is it continued to fly away in some unknown direction. I can’t imagine why it wouldn’t be best for all parties involved to simply issue a replacement because otherwise my only other course of action would be through the courts and surely that would be a bigger expense for both parties. I appreciate the reply, pardon my terse tone, I have been dealing with this issue for the past month.
Reply from DJI2026-04-28
May 2nd update：
Hi there,
We understand your frustration and truly appreciate your long-term support as a DJI customer.
We have carefully reviewed your previous communications and the data analysis results. Based on the available evidence, the conclusion from our data analysis team is sufficient, and we are unable to overturn it.
Regarding the final service result, please refer to the email reply from us. If you have any further questions, you may reply to that email directly at any time.
Thank you for your understanding.
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April 30 update：
Hi there,
Thank you for your patience.
Our Customer Care team has sent you an email reply regarding your case. Please kindly check your inbox, including the spam/junk folder, for the latest update.
Thank you.
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April 29 update：
Hi there,
Thank you for providing the case number and the additional details.
We’re truly sorry for the frustration and inconvenience this situation has caused, especially given the value of the aircraft and the work-related data involved. We understand how upsetting this experience must be after being a long-time DJI user.
We have located your case and are currently verifying the details with the relevant team/colleagues. Once we have any further update or progress, we will inform you as soon as possible.
Thank you for your patience while we continue checking this internally.
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Hi there, this is DJI Support, thank you for reaching out. Please accept our sincere apology for any inconvenience this has caused. In order for us to support you efficiently, could you please provide the following information:
1. Your Name:
2. Email address:
3. The serial number (SN) of your device:
4. Your current Location (Country): Are you currently based in the US?
5. Case Number (if any):
Thank you for your understanding and support. We look forward to your reply.
DJI Power 2000 broke under warranty and almost 2 months later nothing has happened
I bought a DJI Power 2000. After a while of normal use it started failing in three different ways at the same time. The fan got very loud, which is almost funny given that DJI markets this unit as a quiet power station and that's one of the main selling points. The USB-C port stopped delivering higher wattage, so it would no longer fast charge the devices it's supposed to fast charge. And the screen started popping up random error messages on its own. So this is not a small cosmetic issue, the product basically stopped doing the things it was sold to do.
I reported it under warranty. It has now been almost two months. In that time DJI has not collected the faulty unit, has not sent a replacement, and cannot tell me when the product will be back in stock. From what I can see, the DJI Power 2000 is out of stock across the EU in general, not just in one country. So any "solution" tied to buying a new one from DJI right now is not really a solution.
The faulty unit is stuck at a rental property in Spain. They have told me clearly that they will not keep it forever. I gave DJI the property's phone numbers and email address over two weeks ago. In their latest reply DJI admit they still haven't reached anyone there, and they will not confirm that an actual phone call was made, only that they "attempted to contact" them. So the unit is now at real risk of being thrown out because nobody at DJI will pick up a phone.
To try to move things forward I agreed to a coupon for a replacement instead of a repair. The coupon was issued for a country where the DJI Power 2000 is out of stock with no restock date. When I pushed again to get the faulty one collected, their next move was to change which country the coupon works in. That changes nothing when the product is unavailable across Europe.
I also asked several times for an address or email where I can file a formal complaint. They keep skipping the question. The answer I finally got was basically that the same Customer Care team handling my case is also the complaints department. So there is no real way to escalate.
Every reply has the same shape. An apology, "we understand", "we are arranging", "we will continue trying". No names, no dates, no commitments, no follow through. After enough of these you stop believing anyone is actually doing anything on the other side.
If you are thinking of spending this kind of money on a DJI power station, just be aware of what happens if it breaks. The product itself can fail in pretty fundamental ways (noise, charging, errors), the EU stock situation means a replacement may not even be possible for months, and the warranty process is slow, vague, and impossible to escalate.
Update: Another DJI statement that does not match reality
DJI’s reply above makes it sound like they were actively trying to solve this. Reality was different.
With my help, DJI finally managed to collect the faulty DJI Power 2000 from the Spanish property. The original collection failed because of DJI’s process. DJI then claimed they could not contact the property, even though I had provided phone numbers and email, and the property was reachable through those channels.
The unit is now with DJI, so that excuse is gone. But the delays continue.
DJI also told me they had contacted the local distributor about a refund. I contacted the distributor myself, and they said they had heard nothing about my case. So either DJI did not contact them, or their internal process is so broken that their own escalation does not reach the people involved.
I have also repeatedly asked how to file a formal complaint. There still seems to be no real complaint process. The same support structure that failed the case appears to be the “escalation” path.
So the situation is simple: the product failed under warranty, DJI now has the unit, but I still have no refund, no replacement, no deadline, and no credible escalation.
Another lie from DJI? From the customer side, that is exactly what it looks like.
Reply from DJI2026-04-27
April 30 Update
Hi Audrius,
We have carefully reviewed and fully verified this case.
At present, we confirm that the unit you purchased remains in the possession of the property management at your previous residence. As the device has not yet been recovered, we are currently unable to proceed with a refund at this stage. We fully understand your concern in this situation, and we are continuing our efforts to contact the property management to facilitate the recovery and retrieval of the unit as soon as possible.
In order to further assist you and move this case forward, our relevant team has already contacted you via email to request supporting documents. We kindly ask you to kindly provide the required proof through that email so we can proceed with further verification and assistance.
Once the information is received and verified, we will continue to coordinate the appropriate next steps regarding your request.
We sincerely appreciate your contact and your patience throughout this process.
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We sincerely apologize for any inconvenience this may have caused. To assist you better in resolving the issue, could you please provide your CAS number, order number, or your email address? We will do our best to help you with your concerns and look forward to your reply!
Best regards,
DJI Support Team
Fantastic products, service and prices...particularly in sales!
I initially ordered a DJI Osmo 360 camera directly from DJI website. The camera was in their spring sale, so I got it for over £100 less than normal list price. The camera arrived within 2 working days with free delivery.
Excellent quick service.
I was so happy with the camera, that I have since ordered direct from DJI, several other items to add to my kit, including extra batteries with charge case and a set of wireless microphones The prices on DJI website are very good when you take into account that postage is free....I will be adding more DJI cameras, accessories and maybe a camera drone to my collection in the near future. I am also happy with the free editing software for Android, PC and Apple, but needed something a bit more sophisticated for final editing. 5 stars!!!
Reply from DJI2026-04-26
Hi Stephen, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us strengthen our customer relationships and improve our service for DJI users like you. We are thrilled to have the opportunity to serve you. Thank you for choosing DJI; we are committed to delivering the best experience possible for our customers.
dji avata 360 I got is unflyable and readily hurls itself into the nearest wall on its own volition. Within seconds it tried to wildly fly off, would not force land, and having been forced down scratched the heck out of the lenses.
Many recalibrations later, in my very bright living room, it blatantly flies into walls, on its own, so hard it disables its engines.
I have 4 other DJI drones that are magic. This one is a POS.
Edit:Will follow up on alternative platform as suggested below.
Reply from DJI2026-04-25
Hi there. We sincerely apologize for the inconvenience. To better assist you while protecting your privacy, would it be possible for us to communicate further through other social media platforms (such as INS or Twitter)? This may allow us to provide more efficient support.
Additionally, to better assist you in resolving this issue, please kindly provide the fault video and the device’s SN code when possible. If convenient, we also recommend uploading the relevant flight data via the DJI FLY APP so that we can conduct further analysis.
Thank you for your understanding and support. We look forward to your reply.
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4.27 update
Hi Tony, hope you’re doing well.
We’re very sorry to hear about your experience—this is definitely not the kind of performance we expect, and we truly understand how frustrating this must be.
If the aircraft has been involved in a collision or crash, it may have sustained structural or internal electronic damage, which can affect its flight behavior and overall performance. In this case, we would recommend sending it to an official repair center for further inspection and service.
Before we proceed, could you kindly confirm whether you are currently located in the United Kingdom and provide the following details so we can better follow up on your case:
Device SN (serial number)
Whether you have contacted us previously regarding this issue
If yes, the contact channel used and the email address associated with it
We look forward to your reply so we can assist you further. If you have any questions, please feel free to reach out anytime.
I bought a Mavic pro 2 an a mini pro 3. Because of the new CX category rules I can not use the drones for what I am doing as proffessional user in Europe. The drones are worthless to me. I read I can update the mini 3 an ask for a sticker C0. Because I have no warranty anymore I can not update the sticker (i think). I lost a few ours to trie updating the drone an search in service- cx category in the fly app. No more DJI for me.
My answer to your comment below; I do not ask an upgrade but only the sticker with C0 as category. This is also the category off the drone. This sticker is important otherwise the drone is useless to me. I will never buy a drone again from DJI. The sticker would solve this issue.
Reply from DJI2026-04-18
Hi Wannes, this is the DJI Support Team.
We are sorry to hear about your frustration and understand how disappointing this must be, especially when regulatory changes affect your professional use and after the time you have already spent trying to find the relevant option in the app.
DJI remains fully compliant with European drone regulations and continues to monitor regulatory developments closely. As part of this approach, DJI no longer supports updates to a product’s class label after purchase. All units remain compliant and safe to operate under their existing class label.
We understand this may not be the outcome you were hoping for, and we truly appreciate you taking the time to share your experience and concerns with us.
Thank you for your understanding and support.
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Hi there,
We sincerely apologize for the inconvenience this situation may have caused. We fully understand your concerns and truly appreciate your patience and understanding throughout this process. To assist you more efficiently, we would like to first confirm whether you have already contacted DJI After-Sales Support and created a repair service case.
If a repair case has already been created, kindly provide the case number that begins with CAS. You can find this number in the confirmation email sent to you by DJI Support. If you do not see the email in your inbox, we also recommend checking your spam or promotions folders.
If you have not yet created a repair case, please help provide the following information so that we can further investigate and offer the appropriate support:
1. The device SN (serial number).
2. Please confirm whether you are currently located within Belgium. If not, kindly provide your current country or region.
Once we receive the above information, we will promptly follow up and provide the next steps. Thank you again for your cooperation and patience. We remain committed to supporting you until this matter is properly resolved.
It is impossible to contact DJI support here in the UK. If you follow the prompts on the website you go round in an infinite loop from telephone to online support and back, none of which allows you to contact anyone about your matter.
It is impossible to create an account from your order details because the website perennially forgets your password which is then impossible to reset.
So simple problems like damaged deliveries are impossible to rectify much less other problems with devices themselves.
All in all a travesty and it feels very scam-like for a big company. Are they just data harvesting log-on details from us poor unsuspecting folk?
So if you have spent big money and received dud items what can you do?
Reply from DJI2026-04-14
19th Apr. update:
Hi CFTao,
We hope you are doing well.
We have not yet received your reply. To help resolve this matter as soon as possible, we kindly suggest that you reply to our email and confirm how you would like to proceed with the next steps.
Thank you for your understanding and support.
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17th Apr. update:
Hello CFTao,
We apologise for disturbing you again.
We have noted that the relevant team has already provided available solutions for your order via email. Please kindly check your email and let us know which option you prefer.
Thank you for your understanding and support.
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16th Apr. update:
Hello CFTao,
Hope you are doing well.
We are following up to let you know that the DJI Customer Support Team sent you another email today to better understand the situation with your package.
When convenient, please kindly check your email and share the relevant information with us. This will help us look into the matter further and assist you as quickly as possible.
Thank you for your understanding and support.
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15th Apr. update:
Hello CFTao,
Thank you very much for providing the information.
We are truly sorry to learn that this shopping experience with DJI did not meet your expectations. Please rest assured that we take your feedback very seriously.
We also noticed that our DJI Customer Support team has already contacted you by email. To help move this forward as smoothly and efficiently as possible, we kindly recommend checking your email for further details and the next steps.
We sincerely hope to assist you in resolving this as soon as possible, and we appreciate your understanding and cooperation.
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Hello there,
We are sorry for the inconvenience you have experienced.
To further verify the situation and assist you, could you please confirm whether the order was placed through the DJI official website?
Could you also describe the specific delivery issue you encountered and what kind of assistance you need?
If possible, please provide your order number or case number.
Thank you for your understanding and support. We look forward to your reply.
Best regards,
DJI Support
Dji with another smack in the face for existing customers
Update
More Bull sh1t from dji show g lack of respect for existing customers
If you read the latest cut an paste garbage reply they state that the unavailability of the drone only option was due.to the item being pre order. Well here we are the item is now open order and still no drone only option.
I am also disappointed that the so called youtube drone chanels or DJI lackies mysteriously don't call them.out being too busy telli g you to buy o e of the packages
*** UPDATE 12 April 2026
Well as can be seen as a long term user and investor in the DJI Ecosystem as evidenced here they do not care at all about current users they just want to sell to new users who need the accessories in order to make as much profit as possible.
I like many others have invested thousands of pounds in their equipment, I personally started with the Phantom one and the action one and many more, so it is rather insulting that they deliberately decide to ignore us in the hope we will go and buy the drone with controllers we don’t need.
There is a word for this and if you don’t believe me Google it. That word is Enshitificataion and this is a classic case
*** UPDATE Saturday 11-04-2026 ***
Well there it is…the DJI cut and paste corporate reply.
First they ask for my email knowing trust pilot don’t allow emails the ask for my email and then the corporate cut and paste.
Considering that the decision to withhold the drone only option is being DELIBERATELY withheld as a cynical money making smack in the face to current DJI users they then double down with the insulting cut and paste garbage .
So we now know exactly what DJI think of its current customer base as they do not even have the courtesy of actually have a human reply to these reviews on here.
Also a simple glance at the really low Trust Pilot rating and other cut and paste replies on here the Antigravity is looking more and more attractive
Update *** so here is Dji asking me for my email address knowing full well trust pilot does not allow email addresses. Wow what wonderful customer service **$
Yet again DJI are offering existing users a huge smack in the face with the release of the Avata 360. The drone only option is ‘out of stock’ leaving only the fly more bundles available’
I like many existing and loyal customers am deeply rooted in the DJI ecosystem and so already own the controllers on offer and I like many others will not be forced to buy them again.
If they really wanted to stand by their current customer base (which obviously they don’t) then they could offer a drone only fly more combo that came with 2 extra battery’s and a charger.
Thank a bunch
Reply from DJI2026-04-10
11th Apr. update:
Hello Gabriel Avalon,
Thank you for taking the time to share your feedback. We truly appreciate your support as a valued DJI customer, and we fully understand your concerns.
Generally, product availability may be influenced by several factors, including logistics arrangements, regional stock allocation, transportation schedules and market demand. At the moment, the DJI Avata 360-related options in the UK are still in pre-order, so available purchase options may probably be limited.
To stay updated, we recommend clicking “Notify Me” in the lower right corner of the product page. Please leave your email address to be notified when the item becomes available. For the most up-to-date information, we also suggest checking the official DJI website from time to time.
We truly appreciate your patience, understanding, and continued support.
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Hi there, thank you for reaching out, please accept our sincere apology for any inconvenience this has caused. In order for us to support you efficiently, could you please provide the following information:
1. Email address:
2. Your current Location (Country): Are you currently located in UK?
Thank you for your understanding and support. We look forward to your reply.
Absolute garbage! Very advanced tech, that surely is cool when it works. When it does not function anymore, you get NO support and the product becomes a brick as DJI blocks you from using it.
Vasted thousands (NOK) and DJI could not care less appearantly. Never again.
Reply from DJI2026-04-09
Hi there, thank you for contacting us, and we sincerely apologize for any inconvenience caused. We are committed to providing you with assistance and will need to coordinate with the relevant team to further investigate this matter. Could you please provide any reference numbers, such as an order number, SN code or case ID (CAS)? We are here to help and will follow up promptly.
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4/1 update
Hi Kay Seljeseth, hope you’re doing well.
Sorry to follow up again, and we sincerely apologize for any inconvenience this may have caused. As we haven’t received your reply, we’re currently unable to proceed further based on the available information.
To better understand your situation, could you please help share any reference information, such as your order number, SN, or case ID (CAS)? This will help us gain a clearer understanding of your case and see how we may assist further.
If you have any questions, please feel free to reach out to us anytime. Thank you for your time and understanding, and we look forward to your reply.
Please be cautious when considering a purchase from DJI. Ensure that you receive exactly what you pay for. I am still waiting for a refund or some sort of voucher after paying £50.00 for an issue that was not my fault. They insisted on the payment. As I've mentioned, there seems to be a pattern of scams, so I urge you to take extra care before making any purchases.
Reply from DJI2026-04-06
Hi there,
We are truly sorry for the inconvenience and frustration this situation may have caused. We fully understand your concern and sincerely appreciate your patience and understanding throughout this process.
To help us follow up on your case more efficiently and work towards the best possible solution, could you please provide your CAS reference number? You can find it in the confirmation email sent by DJI Support. If you do not see it in your inbox, please also check your spam or junk mail folder.
Once we receive your case number, we will review the details immediately and do our utmost to coordinate the best resolution for you.
We sincerely apologize again for the inconvenience caused and truly appreciate your cooperation. We will make every effort to ensure a smooth and satisfactory resolution for you.
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4/7 update
Hi Jesh,
Thank you for reaching out to us. We’re sorry for the inconvenience and frustration this situation has caused.
Based on your description, we would first like to confirm whether the issue you are referring to is the same case you reported in June 2025.
If it is the same case, we would like to kindly clarify a few points.
First, regarding the repair charge you mentioned, please understand that the repair solution was provided in accordance with our after-sales service policy. After reviewing the device details and inspection results, the issue was identified as “Aircraft Frame broken” due to physical damage, which is why a paid repair was required. The above findings were previously explained by the relevant team, and we also noticed that the repair case had already been processed and the device shipped out earlier.
In addition, since your initial feedback, we have taken your case very seriously and worked with you to reach an agreed solution. The relevant team has also followed up with you multiple times to provide further assistance. If you have any further questions, please feel free to reach out to the team at any time.
We fully understand how you feel and sincerely apologize again for the inconvenience caused throughout this process. If there is anything further we can assist you with, please feel free to let us know.
Thank you for your understanding and support.
The proposed solution to the issue of a lost drone and the malfunctioning app that is supposed to assist in its recovery has been insufficient. Despite the lack of a resolution from management and the unresponsiveness of the email correspondence, the situation remains unresolved.
Dear Kash,
This email is to inform you that I am moving forward with posting a formal review of my experience across social media and consumer review platforms.
The customer service and policies DJI is forcing me to accept are completely inadequate. After a total failure of the "Find My Drone" feature—a primary reason for my purchase—DJI has refused to take accountability. Offering a mere 30% discount to repurchase equipment that failed me, while also requiring me to pay for a replacement battery that was lost due to your technical shortcomings, is an insult.
Your "best and final" offers do not reflect the significant financial loss or the poor support experience I have endured. Potential customers deserve to know that DJI does not stand behind its advertised recovery technology or its users when that technology fails.
Regards,
Dear Kash,
I am writing to express my concern regarding the replacement unit for my Flyaway case.
It is unacceptable that I am being asked to pay nearly full price (with only a 30% discount) for a device that may be used or refurbished. Given the cost, I expect a brand-new replacement.
Please let me know how we can resolve this, as I find these terms disturbing and unsatisfactory.
Best regards,
Jayson
Reply from DJI2026-04-03
Hello Jason,
Thank you for taking the time to share your feedback with us. We are truly sorry to learn that this experience has been disappointing and frustrating for you, and we fully understand your concerns.
We have noted that the DJI Customer Care Team has already reached out to you by email and is continuing to follow up on your case. When convenient, you may kindly refer to the email for the detailed explanation of the proposed solution and the information provided by the team.
We sincerely appreciate your patience and understanding.
DJI doesn’t seem to prioritize clear, user-friendly instructions, which makes their products unnecessarily difficult to use.
It looks like the producer of DJI microphones doesn’t really care about providing clear and detailed instructions — neither in electronic form nor in printed manuals. Instead of getting proper guidance from the manufacturer, I have to go online and rely on advice from other users. One user says one thing, another says something completely different. And if both the transmitter and receiver aren’t connecting, it just makes me wonder — why not explain this in a manufacturer manual in a clear and respectful way for customers?
Reply from DJI2026-04-03
5th April Update:
Hi there,
We regret that we haven't received your reply yet, and we truly apologize for any inconvenience caused.
At the moment, we’re not sure which specific product model you are using, and we also do not yet know the exact issue you are encountering. If you have time, please feel free to contact us anytime and describe the problem in more detail, so we can provide you with more targeted assistance.
Thank you for your understanding and support.
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Hi there, we sincerely apologize for the inconvenience caused. Could you please confirm whether you have already contacted our support team? We are committed to providing you with all necessary assistance, and if you could share any reference number, we will be able to coordinate further with the relevant team.
Additionally, would you kindly provide a detailed description of the issue you are experiencing? This will help us offer more targeted support. We look forward to your reply.
I have been flying drones for 7 years. I started with a phantom four. Recently i purchased a mini four k. Took it out of the box went through all the setup protocol and firmware update. Initial flight took off 350 feet in the air clear line of site. I live on top of a Hill. Forward to about 500 feet and the drone disconnected from a controller and instead of returning home. It landed in the woods. DJI will not guarantee or warranty its defective product and wants to charge me for the repairs.
Reply from DJI2026-04-02
4th April Update:
Dear there,
We're sorry for any inconvenience caused, and we regret that we haven't received your reply yet.
When you have a moment, please kindly check our previous comment and provide requested information so that we could follow up and verify the situation for you.
Please remember, whenever you need assistance, feel free to reach out to us anytime - we're always here to support!
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Hi there, thank you for reaching out, please accept our sincere apology for any inconvenience this has caused. In order for us to support you efficiently, could you please provide the following information:
1. Your Name:
2. Email address:
3. The serial number (SN) of your device:
4. Your current Location (Country): Are currently located in the US?
5. Case Number (if any):
Could you also share with us if you have reached out to us yet?
Thank you for your understanding and support. We look forward to your reply.
DJI Service. In December 2025 I asked them what They would like me to do with a faulty Osmo Action remote controls. A month later a 2nd remote control had failed. Without waiting for DJI any longer I sent both faulty units to to their service centre in Bangkok. No acknowledgement of receipt so....so on the 10th of February:
Greeting sir
We already received the products. The inspection time around 2-3 weeks, It's a lot of products here.
If have any update we would inform you sir.
On the 24th of February:
Hi
Please you sharing invoice when you purchase device
I sent them the details of o e which was purchased 11 months before it went faulty. The other did not have an invoice as it was itself a replacement for a faulty unit and had only been used for a couple if weeks and was sent back in its box.
On the 17th of March I sent them another message:
Good Day. Do you have any news for me regarding your intentions with my 2 remote controls please.
in return They sent me a message quoting product number and adding if these were mine. I replied I had no idea but they were 2 x remote controls.
I then sent them a further message:
Well? You still have not given me any information for the 3rd time of asking. We are now approaching 4 months with no communication from you.
Getting blood from a stone might be easier than getting information from DJI.
This review has led to a response from DJI asking for details, however, they have not left an address on how I should contact them. They ask for serial numbers, you have the records so you have that information. You ask for case numbers. Really? You have had them for 4 months, send them back to me and I will read the numbers back to you. You already have my email and line address which you have been reluctant to use.
Again a reply from DJI with no address to contact them. I do not have the serial numbers or case numbers. What I do have is an acknowledgement of receipt which I had to ask for. This From DJI Service centre Bangkok 10th Feb:
Greeting sir
We already received the products. The inspection time around 2-3 weeks, It's a lot of products here.
If have any update we would inform you sir.
I have now received an answer from DJI. They say one was out of warranty, this would be the one they sent to replace another faulty unit and was kept as a spare, it lasted less than a month in service which was why it was returned in its box with paper labels still attached. They offered me a replacement for 2950B. As I can buy one mail order for 2300B this does not seem a deal worth considering. I now have had 4 of these units, they have all failed, I will not be buying anymore. The other unit is awaiting a replacement to arrive.
Reply from DJI2026-03-28
2026/3/30 update
Hi there, this is the DJI Support Team. We’re truly sorry to hear about your experience, and we understand how frustrating this prolonged process must have been for you.
When convenient, could you please kindly provide us with the relevant information again, such as any available case number, serial number, or other related details, so we can further look into this with the relevant team for you? We truly appreciate your patience and understanding, and we’ll do our best to help check this further.
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Hi there, thank you for reaching out, please accept our sincere apology for any inconvenience this has caused. In order for us to support you efficiently, could you please provide the following information:
1. Email address:
2. The serial number (SN) of your device:
3. Case Number (if any):
We will verify with the relevant team once we have the relevant information. Thank you for your understanding and support. We look forward to your reply.
I sent in my RS 4 mini with combo accessories attached for repair back in January. This ended up getting lost by DJI and it took a lot of back and forth for them to send me a replacement. The replacement was sent while I was on vacation which I had mentioned when they were shipping it to me. Now when I am back and I let them know that the combo accessories I shipped with my item is not included, the “higher internal team member” Jose, is saying because it’s been over two months they can’t help me and that there were accessories in the box. How could they see what’s in the box when it was sealed when shipped to me? All they did was lie to me and cause unnecessary stress and did not resolve my case. I am now with a gimbal that I cannot even use. I am hoping publicity will get them to respond appropriately.
Reply from DJI2026-03-27
8th April Update:
Hi,
Thank you for your patience.
We would like to let you know that we have already coordinated with the warehouse manager to handle this issue. Shortly, a package containing the three accessories you requested will be sent to you.
You will receive the tracking details soon. We sincerely apologize for the inconvenience and for the time this situation has taken.
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5th April Update:
Hi,
We have not yet received a response from you. Our team has also sent you a follow‑up email with the latest update. Please kindly check your inbox (and spam/junk folder if necessary).
If you have any questions or would like to provide further information, please feel free to reply directly to the email so our team can continue assisting you.
Thank you for your patience and understanding.
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31th March Update:
Hi,
We sincerely apologize for the frustration and inconvenience this situation has caused. As the case involves logistics verification and an internal investigation, the review process may take some additional time.
Please rest assured that we are currently coordinating with the relevant teams to further verify the details. We truly appreciate your patience while we work to clarify the situation and will continue to follow up on this matter. Thank you for your understanding.
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29th March Update:
Hi there,
We have successfully located your case, and our team is currently in contact with you via email. A new follow-up email has been sent—please kindly check your inbox.
If you have any questions, feel free to reply to the email at any time. Thank you for your patience and understanding!
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Hi,
We are very sorry to hear about your experience, and we sincerely apologize for the frustration and inconvenience this situation has caused.
We have received your message and would like to help review the matter for you. To better assist and locate the related records, could you please provide your case number or the email address used to contact DJI Support?
Once we have this information, we will help check the case details and follow up accordingly.
Thank you for bringing this to our attention, and we look forward to assisting you.
Very questionable customer service. Have received 2 lots of order confirmation to my email address despite not placing any orders. Customer service are disinterested and the online chat AI is a nightmare. Keep your wits about you if/when dealing with this company, seems very dodgy.
Reply from DJI2026-03-27
Hi there, thank you for reaching out, please accept our sincere apology for any inconvenience this has caused. In order for us to verify this issue with the relevant team, please provide us your email address that you have been receiving order confirmation.
Thank you for your understanding and support. We look forward to your reply.
Order Number 0447068915618
Dear DJI Support,
I am still writing again regarding Order Number: 0447068915618.
You previously stated that an email had been sent to me, however I have not received any email. I have checked my inbox and spam folders carefully and there is nothing from DJI.
This situation has been ongoing for a long time and I am extremely upset and disappointed that I am still waiting for proper communication from your team.
As I have explained multiple times, the device I currently have is locked and cannot be activated, which means it is unusable. I have been trying for a long time to return this item and resolve the matter properly, yet I continue to receive no clear response.
Please send the email again and ensure that I am contacted as soon as possible. I expect this matter to be handled urgently now.
I look forward to receiving your email very soon.
Best regards
Reply from DJI2026-04-16
Hi there,
We totally understand your concerns and wo feel sorry for what happened.
However, as what we explained before, your device has been unlocked. Regarding the return, we regret to inform you that the order has already exceeded the return period, and therefore we are unfortunately unable to process a return or refund at this stage according to the return policy.
We understand this situation is not what you had hoped for, and we truly appreciate your understanding. We recommend keeping the device for use. If you encounter any issues during future use, please feel free to contact us at any time and we will be more than happy to assist you.
Thank you for your understanding and support.
Kind regards,
DJI Support
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