DJI (dji.com) has a 3.0 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 32% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently struggled with unhelpful support agents, automated replies, and extremely long waiting times when trying to resolve technical issues. Many people also reported receiving faulty equipment or experiencing sudden hardware failures shortly after purchase, accompanied by frustrating warranty claims. Reviewers expressed deep disappointment over the lack of proper solutions and communication when seeking help.
The minority of people were satisfied with the efficient after-sales service, noting smooth communication and fast product replacements. Some reviewers noted that their broken devices were thoroughly investigated, quickly repaired, or swapped without incurring extra costs.
Auto-generated from all reviews of this business. For reference only.
My email with DJI.
ME:
“Dear DJI,
I’ ve lost my drone in the sea.
The drone has lost the signal, it dropped in the sea
and I couldn’t find it anymore.
No, I didn’t connect my drone to the DJI app before initiating the flight.
Yes, I controlled the drone using Goggles N3
and RC motion 3 in FPV (as I always do).
Waiting for your help I extend my greeting for you.”
DJI:
“Regarding your request to replace your drone through the Care service, we are unfortunately unable to make an exception since your plan expired on April 29, 2026, and the accident was reported on May 2, 2026.
However, rest assured of our commitment to providing the best possible solution within our means.
We would like to offer a 15% discount to replace your drone and battery, totaling 175.10 EUR.
…”
ME:
“Dear Dji,
You have just lost a customer.
I’ve lost a lot of time (and days) for a drone that costs 135€ (not 175€ like you say) and I’ve lost too much time for this useless support.
I’m going to buy a new drone from another company.
Probably I’m going to buy a new drone on insta360 website.
Bye bye”
Reply from DJI2026-05-19
5.22 update
Hi,
This is DJI Support.
We have not received your information we requested. Please feel free to contact us anytime if you have any issues.
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Hi,
This is DJI Support.
We apologize for any inconvenience caused. To better assist you, could you kindly provide the following information:
1. Your purchase platform
2. The order number for your product
Once we receive your reply, we will provide you with further support.
Thank you for your understanding and support. We look forward to your response.
Please update the dji integra goggles to support the new dji drones air 3s
And make dji goggles integra support dji controller 3!! Make it fair man! Dont make us hate u! Stop playing with us!!
Reply from DJI2026-05-18
Hi there,
Thanks for your interest in our product.We sincerely apologize for the inconvenience caused to you.
It is currently not supported. Please stay tuned to official DJI updates for future compatibility plans.
I have to honestly say I'm positively surprised by the customer care level. They honored the warranty free of charge, and customer care went above and beyond for my satisfaction. I'm a customer based in Spain, so I can only speak about the Spanish service here. I'd say the after-sales service was a level higher than Amazon's. Actually, I prefer to buy from the DJI shop rather than Amazon because of the level of trust they built with me. I rarely write positive reviews, so that says it all.
Reply from DJI2026-05-19
Hi there,
Thank you so much for sharing your experience with us. We’re truly glad to hear that our Spanish support team was able to assist you and that the warranty service met your expectations.
Your kind words mean a lot to us, especially your recognition of Alexandra and the customer care you received. We’ll be sure to pass your feedback along to the relevant team.
We sincerely appreciate your trust in DJI and your continued support. If you ever need any assistance in the future, please feel free to reach out to us at any time.
Thank you again for your understanding and support.
Updated 20260526. The ultimate DJI nightmare: 5 mic orders, a broken drone, and endless support lies. Updated.. From broken drones to fake stock…
UPDATE:
"I am updating this because my interaction with Customer Care Manager, Marvin, has been an absolute joke. Marvin has shown a complete lack of ability to actually resolve this issue and has handled the situation terribly. In his latest responses, he completely ignored my professional counter-proposals and the fact that DJI’s system accepted my money despite me explicitly selecting Gran Canaria, Spain, as my region.
Instead of fixing the automated shipping errors and the broken record of European warehouse restrictions, Marvin's only 'solution' was to ask me to cancel my active order and place yet another one. He expects me to triple-pay and take the financial risk for DJI's incompetence while they hold my funds hostage. When I called him out on this, he simply gave up, sent a copy-paste apology, and walked away from the discussion.
I have now officially taken this case forward to be reviewed at a higher executive level. I demand that DJI Global Management or a Senior European Executive overrides Marvin’s local failures and audits Case Number: CAS-32797639-N6C6B4 immediately. My order remains open and active.
I am updating this to warn potential buyers about the absolute nightmare and broken practices of DJI Support. For a global multi-billion dollar tech giant, their internal systems, logistics competence, and customer care are deeply broken.
My history with DJI started with a replacement drone that was supposed to be fully refurbished and tested, but suffered a catastrophic hardware failure and crashed instantly within 1 second of takeoff without me even touching the controls. That was followed by months of customs chaos.
Now, I have spent weeks dealing with a microphone order mess since May 8th. Despite explicitly selecting my correct region as Gran Canaria, Spain, in the official DJI Store app, their system accepted my money but their management failed to handle the shipping logistics—completely missing the fact that DJI cannot legally ship equipment with batteries to my location from their European warehouse.
To make matters worse, DJI is actively running localized promotional advertisements in the app to customers in Gran Canaria for items they legally cannot deliver here. When their system glitched, their support team's only 'solution' was to demand that I cancel my current open order and place yet another new one. Expecting a customer to triple-pay and take the financial risk for DJI's internal incompetence and locked vouchers just to fix a mistake made by DJI is completely unacceptable. I will not pay a third time because your automated store and logistics are broken.
I demand that DJI Global Management or a Senior European Executive audits my active case history under Case Number: CAS-32797639-N6C6B4, overrides these local failures, and contacts me directly with a real solution. Look up my case and reach out.
From broken drones to fake stock levels: My experience with DJI Support
I am writing this to share my deep frustration with DJI’s customer service and logistical failures. After being a loyal customer, I have officially reached my limit.
My history with DJI has been a series of disappointments:
Broken on Arrival: I previously ordered a drone that arrived defective.
Shipping & Customs Nightmare: The replacement process took weeks due to DJI’s own documentation errors at customs and further failures by their transport partners.
Tax Overcharges: As a resident of Gran Canaria, I should be charged 7% IGIC. Instead, DJI has repeatedly charged me 21% Spanish VAT and has failed to refund the difference despite being notified.
Fake Stock Levels: Most recently, I tried to buy the DJI Mic 2. I was told the single mic was in stock—it wasn't. Support then assured me the 2-mic version was in stock. I ordered it, only to be told days later that it was also sold out.
DJI has held my funds for multiple orders while providing incorrect information. When I escalated this to a 'Customer Care Manager' named Marvin, I was offered a measly 10 EUR credit—an insult considering I’ve been overcharged in tax and the weeks of time I’ve lost.
When I proposed a fair solution—to ship a comparable in-stock item—I was met with a generic 'I understand your frustration' script and a refusal to help.
Result: I have cancelled my order and DJI has lost a long-term client.
To other buyers: Be careful. DJI’s website does not reflect real stock levels, and if you live in a region with specific tax laws like the Canary Islands, they will likely overcharge you and refuse to make it right.
You have had all your chances. You have lost me as a client.
Reply from DJI2026-05-15
5.22 update
Hi Daniel,
We sincerely apologize for the inconvenience caused by the drone issue. We have provided our proposed solution regarding this issue via email. The issue has been resolved.
We have provided a solution for tax matters via email and reported inventory-related feedback to the relevant department.
We understand this may not be the outcome you were hoping for, and we sincerely appreciate your understanding and support.
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5.16 update
We sincerely apologize for all the troubles you faced.
We have thoroughly investigated all your concerns including faulty products, incorrect tax charges, inaccurate stock information and poor service experience.
We have replied and followed up with you via emails multiple times regarding the solution.
We once again apologize for all the inconvenience caused and sincerely hope to regain your trust.
Hello. We are deeply sorry for the compounding failures you’ve experienced. From the defective drone and customs delays to the fake stock levels and the unacceptable handling of your Gran Canaria IGIC tax refund, we sincerely apologize, and we understand how frustrated and disappointed you would be.
We want to investigate exactly why our system overcharged you on tax and displayed incorrect stock, and why your escalation was not handled with the flexibility it deserved.
Even though your order is canceled, please provide us with your Order Numbers and previous Ticket Numbers. We want to escalate this for you. We deeply regret losing you as a customer. Thank you so much for your feedback.
I was about to buy a DJI Flip Fly More Combo with the RC 2 Controller. It's been priced at £519 in the UK for a while. It's not exactly a new product. Even Argos have discontinued selling it but I quite like it. About to place my order this morning and it's now £659 - a £140 increase. It was an ok buy at £519 but £659 is way too high so considering an alternative product from another Manufacturer now. These wild price swings tend to make me trust a Manufacturer less.
Reply from DJI2026-05-15
Dear Customer,
Thank you for your continued interest in and support of DJI products. We sincerely appreciate you sharing your shopping experience and feedback with us. We fully understand the confusion and concerns you may have encountered due to the price adjustment while planning your purchase.
The pricing of DJI products in global markets is influenced by a variety of factors, including but not limited to exchange rate fluctuations, local operational costs, supply chain conditions, and the independent sales strategies of authorized distributors. The price change you observed may be the result of adjustments in inventory, promotional strategies, or regional market pricing updates by specific retail channels.
We are committed to providing competitive product value and a stable user experience worldwide. We sincerely apologize for any confusion caused by short-term price fluctuations in individual channels.
We highly value the trust of every user and always prioritize product reliability, technological innovation, and service stability.
If you have any questions regarding product selection or features, please feel free to contact us through DJI’s official customer service channels. We are dedicated to offering professional advice and support.
Thank you for your understanding and support.
I had an excellent experience with DJI’s repair service and honestly couldn’t be more impressed.
After my drone crashed, I was expecting a long and frustrating process, but it was the complete opposite. I sent it off for repair and within just two days I had a replacement drone back in my hands. That level of turnaround is incredible, especially when you rely on your equipment for work like I do.
What really stood out was the communication throughout. I was kept informed at every stage, which gave me total confidence that everything was being handled properly. It made what could have been a stressful situation feel smooth and straightforward.
Thanks to how quickly everything was sorted, I didn’t have to reschedule a single job, which is a huge deal for my business.
Genuinely top-class service from start to finish. I wouldn’t hesitate to recommend DJI to anyone.
Reply from DJI2026-05-15
Hi there，
Thank you so much for sharing your experience with us.
We’re truly glad to hear that the repair/replacement process was smooth and that the quick turnaround helped you avoid any disruption to your work. Your kind words mean a lot to our team.
We’ll continue working hard to provide reliable products and support. Thank you again for your trust and recommendation!
I had bad experience with dji mic 3, I ordered but never get delivered. when asked to customer service, no satisfactory answer provided.
Loss of-269 euro.
Reply from DJI2026-05-14
May 16 Update：
Hi there,
Thank you for your feedback. After internal verification, our logistics and warehouse checks showed no irregularities during transit, the outer packaging was intact upon delivery, and all components were confirmed to be included when the package was packed and dispatched. Therefore, we’re sorry that we are unable to provide compensation or another resolution for this case.
We recommend checking with family members or others who may have accessed the package, and if necessary, reporting the matter to the police. DJI will fully cooperate with any official police inquiry.
For any further updates or questions regarding this case, please kindly refer to the email communication from our Customer Care team. Thank you for your understanding.
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Hi,
This is DJI Support.
We apologize for any inconvenience caused. To better assist you, could you kindly provide the following information:
1. Your purchase platform
2. The order number for your DJI Mic 3 (if purchased through our official channels)
3. The response you mentioned regarding customer service
Once we receive your reply, we will provide you with further support.
Thank you for your understanding and support. We look forward to your response.
I used to rate DJI. Spent well over £10k on their kit over the years as a commercial operator.
But ordered a mini power station on the 28th March and I've no idea why it hasn't shipped yet and despite two efforts to speak to customer services and an hour of my time wasted I am still non the wiser what's happening with the £518 (order no 0446120108028) took off me.
Can't recommend their support anymore and that's disappointing because I've always rated them....but it's not the same company from where I sit.
Unfortunately their drones still don't have a viable competitor that appreciates my custom for anything else is going elsewhere.
Reply from DJI2026-05-13
2026.5.14
Hi there, we sincerely apologize for any inconvenience caused.
Based on your situation, we suggest that you could kindly check our email reply to you. If still have any issues, please kindly share with us.
Kind regards.
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Hi there. This is DJI Support. We're sorry to hear about your experience and understand your frustration regarding the order. We will look into this matter as soon as possible.
Ordered the DJI Mini recently and honestly really impressed. Arrived quickly, setup was straightforward, and the drone itself exceeded expectations for the size and price. Stable in the air, great image quality, and very easy to fly even for a newer user. Really happy with it so far.
Reply from DJI2026-05-11
Hi there, this is the DJI Support Team.
Thank you so much for sharing your experience with us. We’re really glad to hear that your DJI Mini arrived quickly and that the setup process went smoothly.
It’s great to know that you’re enjoying its stable flight performance, image quality, and beginner-friendly operation. We hope it continues to bring you many great flying moments.
Please feel free to reach out anytime if you have any questions. Thank you for your support, and happy flying!
The Dji Neo 2 is a fantastic piece of tech and I am hooked on this lineup and the tracking technology. Please keep innovating and you will have a life long customer!
Reply from DJI2026-05-11
Thank you for your kind words and support for the DJI Neo 2. We truly appreciate your encouragement and will continue to innovate and bring you even better products. We look forward to having you as a long-time customer!
They just sell you the product and thereafter no customer service to follow
I inherited a dji mini 3 pro of my father who has passed away, his email address was binned,
After sending off documents and having this unbinded it’s only fair to leave them a 5 star.
Thank you to ivy who helped me in this unfortunate situation.
Reply from DJI2026-05-09
15th May, update:
Dear Michael,
We hope your week is going well so far.
We are very pleased that our team has now completed the process for your device. Please kindly check your email for further reference steps and details.
We apologise again for any inconvenience caused, and thank you for your support and trust in DJI.
Should you have any further questions or require any assistance in the future, please feel free to contact us at any time.
Kind regards,
DJI Support
---------------------------
14th May, update:
Hello Michael,
We hope you are well. Thank you very much for your patience.
We have received the materials you submitted, and the relevant team has now completed the review and approved them. The team is still actively following up on your case.
You may check the latest progress of your case via email. If you have any further questions, please feel free to contact us at any time.
Thank you for your understanding and support.
-------------------------
First and foremost, please accept my deepest condolences on the passing of your father. I am so sorry for your loss.
I also want to sincerely apologize for the immense frustration you have experienced with our support team so far. I completely understand why you are so upset—dealing with rigid procedures is the last thing you need during such a difficult time, and your comparison to transferring a house makes perfect sense. We failed to handle this delicate situation with the care and flexibility it requires.
I want to look into this and see how we can make this right for you. To help me locate your previous communications and escalate this to our specialized management team, could you please provide:
The Serial Number (SN) of the drone.
The previous email address that the drone is bound to.
Any previous ticket number/case number from your past conversation with our support (if you have it).
Please know that I am here to help you navigate this. I will do everything in my power to assist you with the unbinding process.
After having a problem with a RC2 controller touch screen not working they could not have been more helpful. They replaced not only the controller but the entire fly more package mini 5 pro within a week
Reply from DJI2026-05-09
Thank you so much for your feedback! We truly appreciate your kind words and are glad to hear that your issue was resolved quickly and to your satisfaction.
Your support means a lot to us, and we hope you enjoy your Mini 5 Pro fly more package.
If you have any further questions or need assistance in the future, please feel free to reach out.
Thank you for your understanding and support!
Updated on 2026/5/11
Hello, so sorry to bother you again.
Regarding this issue, we have not received a reply from you. May I confirm if the problem still persists?
If so, please feel free to share more details, and we will check it for you as soon as possible.
Thanks for your patience and understanding.
====================================
Hi there, we just wanted to follow up regarding your recent message. We’re still eager to assist you and resolve the issue you encountered.
When you have a moment, could you please provide a brief description of the problem and the model of your device? This will help us investigate and offer the most effective solution. We truly appreciate your time, trust, and support, and we look forward to helping you.
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Hi there, we’re sorry for the unpleasant experience you’ve had. Could you please describe the issue you encountered and provide the model of the device you are using? We will do our best to resolve it for you as soon as possible. Thank you for your trust and support.
The worst customer service I’ve ever…The worst customer service I’ve ever encountered.
The worst customer service I’ve ever encountered. They offered absolutely no help in finding my drone MINI 2. What’s more, from the follow-up questions they asked, it was clear they had access to the information. I answered all their questions, but nobody answered mine. Then they simply started ignoring my messages.
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2026.5.7
"Regarding this issue, we have not received a reply from you. Could you kindly share more details with us for further processing?" - I formed this opinion of your company after almost three weeks of dealing with your support team. Why did you give me this information? So that in the end, you wouldn't be able to help me again? I answered all your support questions, but the response to my questions was minimal and no help
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2026.5.8
I corresponded with your support via email under the name Youtube Festival
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2026.5.11
They did reply to me, but it was useless. No help, just weird excuses. But when I saw your rating on this platform, everything fell into place for me. You simply don't have any customer support. It's surprising and sad that you're not concerned about this situation.
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2026.5.13
They just started ignoring my questions)) Amazing disrespect for the customer. Incredibly disappointed.
Reply from DJI2026-05-06
2026.5.11
Hi there, we sincerely apologize for any inconvenience caused.
We have looked into your concern regarding the lack of response to your previous request. We noticed after receiving your reply, our team has responded to you within the required time in email, we suggest you could kindly check it.
For final solution of this case, please refer to our previously sent email.
We understand this may not be the outcome you were hoping for, and we sincerely appreciate your understanding and support.
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2026.5.8
We sincerely apologize for any misunderstanding caused. We would like to further assist you and need to review the previous details of your case. We are very sorry for the inconvenience this may bring to you.
If convenient, could you please provide your device information or the username you used to contact us on other platforms? We will check your case and assist you further accordingly.
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2026.5.7
Hello, so sorry to bother you again.
Regarding this issue, we have not received a reply from you. Could you kindly share more details with us for further processing?
Thanks for your understanding, looking forward to your reply.
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2026.5.6
Hi there,
Thank you very much for reaching out to us. Please accept our sincerest apologies for any inconvenience this may have caused.
To help us assist you more efficiently, we kindly ask you to provide the following information:
1. Your Name:
2. Email address:
3. The serial number (SN) of your device (if applicable):
4. Order number (if applicable):
5. Your current location (Country):
6. If you have previously contacted us through a social media platform, could you kindly provide your ID or username on that platform?
Thank you for your understanding and support. We look forward to your reply.
DJI software crashes on opening, absolute crap. Will never waste another dime with this company
I have an older DJI Phantom 2 Vision +, the drone works fine, but the software does not work rendering the use of the camera useless. I spent over 1500 on this drone with all of accessories and now I have a toy at best, can't use the camera as your Vision app does not work on newer phones and you do not have any newer apps that work with the device. If you build it you should support it. I have bought a new drone from a different vendor.
The app is working now, but the camera won’t display in the app, spinning pinwheel the Model number is PV331
SN PH745509333
I withdraw my poor review, the app is working, I can’t make the camera respond correctly, I will try reapplying the firmware tonight to see if issue resolves.
Reply from DJI2026-05-05
Hi there, we apologize for the inconvenience caused. To better assist you, could you please provide the device model and serial number? If possible, please also describe the issue you encountered in more detail, and we will assist you further accordingly.
Thank you for your understanding and patience.
5.7 update
Hi there,
We just wanted to follow up on our previous message. If the issue still persists, please kindly check our earlier reply and share the requested information when convenient.
This will help us better look into the issue for you.
Thank you for your understanding and support.
5.8 update
Hi there,
Thank you for your update.
We appreciate you withdrawing your previous review.
If the problem still exists after the firmware reinstallation, please feel free to let us know anytime, and we will assist you with further solutions.
OMG Your online shop is a complete disaster. Over a month, multiple conflicting delivery claims, and now you’re saying I was the “neighbor” who received my own package, which I never got.
No refund, no accountability, just delays and excuses. Chargeback already filed. Avoid buying from their online store.
Reply from DJI2026-05-03
Hi there, we're very sorry to hear about your feedback. We want to help you in any capacity and we need to communicate with the relevant team to further look into this matter. Kindly provide any reference ticket/order number. We're always here to help.
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5/5 update
Hi Robert,
Sorry to bother you again. As we haven’t received your reply, the current information is not sufficient for us to better understand your case.
If possible, could you please provide relevant details such as the case number, order number, or ticket number so we can look into this further and assist you accordingly?
Thank you for your understanding and support.
Update: order delivered today after 1 month waiting, it was dispatched after I clicked on refund order. I had then ordered from elsewhere. Now I've got two of the same.
1 month and still not been picked from the warehouse, I would send a search party to look for your colleague.
"Order placed
05/04/2026 11:28:02
Paid
05/04/2026 11:29:22
To be shipped
05/04/2026 11:30:16"
Reply from DJI2026-05-03
2026/05/06
We truly regret the experience you've had, and we sincerely apologize for any frustration this may have caused. We really want to help and will do our best to support you.
To move forward, we'll need to work with the relevant team to look into this further. Could you please provide any related ticket or order number you have? We're here for you and ready to assist.
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2026/05/05
Hello, we sincerely apologize for the experience you've had. We're keen to assist you in any way we can, and to do so we'll need to coordinate with the appropriate team for further investigation. Could you please share any relevant ticket or order number? We're here to support you.
=======================
2026/05/04
Hi there, we're very sorry to hear about your feedback. We want to help you in any capacity and we need to communicate with the relevant team to further look into this matter. Kindly provide any reference ticket/order number. We're always here to help.
Dji sent our parcel to the wrong address and now pretty much refusing to refund or sort it out. for such a great product there customer service is actually so shit.
i recommend not to buy there stuff
Reply from DJI2026-05-03
Hi there, we're very sorry to hear about your feedback. We want to help you in any capacity and we need to communicate with the relevant team to further look into this matter. Kindly provide any reference ticket/order number. We're always here to help.
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5/5 update
Hi Anna,
Sorry to bother you again. As we haven’t received your reply, the current information is not sufficient for us to better understand your case.
If possible, could you please provide relevant details such as the case number or ticket number so we can look into this further and assist you accordingly?
Thank you for your understanding and support.
Package marked as delivered, but never received.
No proof of delivery (no signature, no photo), and DJI provided multiple contradictory explanations about where it was supposedly delivered.
Despite this, they refused a refund and relied on vague courier statements.
At this point, it seriously feels like a scam.
Case is now with my bank (chargeback).
Extremely disappointing and unprofessional.
Reply from DJI2026-05-02
2026/05/04
Hi there,
Thanks for getting in touch, and our sincere apologies for the trouble you've experienced. So we can assist you as quickly as possible, would you mind providing the following details?
1. Your full name:
2. Email address:
3. Device serial number (SN) (if available):
4. Your current location (country) — are you currently in Austria?
5. Case number (if any):
6. Order number:
We'd also appreciate it if you could let us know whether the order was placed through the DJI Official Store, and if you've contacted us previously about this matter.
Thanks so much for your patience — we'll keep an eye out for your reply.
==============================
Hi there, thank you for reaching out, please accept our sincere apology for any inconvenience this has caused. In order for us to support you efficiently, could you please provide the following information:
1. Your Full Name:
2. Email address:
3. The serial number (SN) of your device (if any):
4. Your current Location (Country): Are you currently in Austria?
5. Case Number (if any):
6: Order Number:
Could you also share with us if you placed the order through DJI Official Store and if you have reached out to us already?
Thank you for your understanding and support. We look forward to your reply.
I love dji, had 4 drones. But i just bought the mini 5 pro and when I was setting up I saw the drone does not fly over 120m altitude. They should advertise that, the drone is worthless flying only 120m. Specially for a drone that suppose to be for cinematic shots. Now im stuck with this drone. Im not a vloger, I like to film Nature, mountains etc. And I don't want to climb the mountain to be able to film. I'm a bit disappointed honestly.
Reply from DJI2026-05-02
Hi CARLOS PEGORARO,
Thank you for sharing your experience, and we completely understand your disappointment.
To clarify the altitude limit:
If your device currently has a C0 label, the maximum flight altitude is 120 meters.
If your device currently has a C1 label, you can adjust the maximum flight altitude up to 500 meters in the Fly app. Please make sure your device firmware is updated to the latest version first.
Please understand that we have published the relevant policies on the Mini 5 Pro official website to help users make informed purchasing decisions, and according to the latest regulations, DJI has stopped providing upgrade services for modifying the product category label after purchase.
We appreciate your understanding. If you have any other questions or need further assistance, please don't hesitate to reach out and we will do our best to support!
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