DJI (dji.com) has a 3.0 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 32% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently struggled with unhelpful support agents, automated replies, and extremely long waiting times when trying to resolve technical issues. Many people also reported receiving faulty equipment or experiencing sudden hardware failures shortly after purchase, accompanied by frustrating warranty claims. Reviewers expressed deep disappointment over the lack of proper solutions and communication when seeking help.
The minority of people were satisfied with the efficient after-sales service, noting smooth communication and fast product replacements. Some reviewers noted that their broken devices were thoroughly investigated, quickly repaired, or swapped without incurring extra costs.
Auto-generated from all reviews of this business. For reference only.
I honestly couldn’t be happier with the service I received from DJI.
From my very first contact with their online customer support right through to receiving my repaired drone back, the whole experience was exceptional. The support team were friendly, knowledgeable and kept me informed every step of the way, making what could have been a stressful situation completely hassle-free.
The repair centre was equally impressive. They stayed in constant contact throughout the entire process, providing regular updates along with photos and videos of the inspection and repair, which gave me complete confidence that my drone was in the best hands.
What really amazed me was the speed of the service. My drone was collected, repaired and returned to me via DPD in just three working days. That’s an incredibly fast turnaround and far exceeded my expectations.
The drone came back fully repaired, working perfectly and looking after exactly as I’d hoped. It’s rare to receive customer service of this standard these days, but DJI have absolutely nailed it.
A huge thank you to everyone involved. Outstanding customer support, first-class communication, an incredibly efficient repair service and a lightning-fast turnaround. I wouldn’t hesitate to recommend DJI to anyone. Five stars all the way!
Reply from DJI2026-07-23
Hey Rob!
Thank you so much for your feedback! We are delighted to hear that you are satisfied with our after-sales support.
Customer satisfaction is our core priority, and we consistently devote ourselves to offering professional and efficient after-sales service. Your valuable affirmation inspires us to maintain high service quality.
Should you require any assistance in the future, please feel free to contact us anytime. Thank you and we wish you a great day ahead!
Best Regards,
DJI Support
If you are Spanish speaker, I am going to open another post in Spanish, to tell how to denounce to the administrative cosume authorities and begin a judicial proccess, totally free, no layer needed and the first steps can be done using Internet.
I bought a DJI One a month ago. I still haven't received it. They sent it with an incomplete address. DHL sent it to an agency two hours from my house and was delivered to someone named Elisa. Three weeks of email exchange. The last straw is asking me filing a police report. Unbelievable—no money, no drone, just a rip-off. Buy from reputable companies, not DJI.
edited: DJI is doing the same here in Trustpilotg
Well as everybody can see they want me to file a Police report for a drone that was never mine. They made me make their work and call to THEIR provider in a toll number. World upside down, only words and words so time pass by. Completly sure is IA, I mean, like 2000 words emails to tell me (.... ....). And even impliying I had picked up the drone.
DJI, we keep you alive, I have been client for 10 years, what do you think you are doing. I paid for a Drone one moth ago to play with my family this summer and this has been ::::::
You told me you are going to investigate, that is your problem, not mine. Are you trying to blackmail me by keeping money and no delivery my drone. The one you sent was sent to anonymous not me. I gonna try to calm.
OK, this is the reference:
Re:[## 10243783 ##] DJI Customer Care Team CAS-34732617-N1V1K7
Searching by my name you ll find the emails.
I was attended by Hank.
Edited again,
Please, give more documents like this for the consumer authorities in Spain and Europe.
I send them the document and this is DJI reply:
"""I have received the form and have already forwarded it to our relevant team to officially file the claim with the courier. This document is a crucial piece of evidence that will allow us to challenge their initial delivery findings.
Once again, I want to sincerely apologize for the inconvenience and frustration this situation has caused you. Please be assured that we will continue to monitor the case closely for any developments or updates from the courier's side""""".
DJI go on evading responsabily, keeping my montey and do not giving any solution, only words and make loose time and temper.
PLEASE! BE AWARE AND DO NOT SUFFER THIS NIGHMARE.
Reply from DJI2026-07-21
2026.8.11
Hi there, thank you for your patience.
Regarding this case, our relevant team has responded to you via email. Please monitor the arrival of your refund. Kindly contact us promptly if you have any further questions. We appreciate your cooperation and support.
===================================
2026.8.8
Dear customer,
We hope this message finds you well, we have gotten an update from the courier regarding your case, our senior team has emailed you on the details, please keep a look out for the email and let them know your decision. Please feel free to reach out to us if you require any further assistance and we are more than happy to help! Thank you and wish you a great day ahead!
Best Regards,
DJI Support
————————————————————————
2026.7.29
We sincerely apologize for any inconvenience caused to you.
We have received the documents you submitted. A logistics investigation is now in progress. Please note that such investigations generally take a relatively long time. Kindly wait patiently for our further update. We sincerely so sorry for keeping you waiting.
=============================
7.24 update
Hi Manuel,
Thank you for providing the information. We noticed that our relevant team has already replied to your email. Please kindly continue to follow the email correspondence for further updates.
Thank you for your patience and support.
-----------------------
2026.7.23
We truly sorry to trouble you so much.
Regarding your case, we are actively working on applying a solution for you. We have also noted your reply email. We look forward to receiving the required information from you when you are available. We will follow up with you promptly upon receipt. Thank you for your understanding and cooperation.
==================================
2026.7.22
Thank you for your information.
Regarding this case, we check that our team have sent email to you. You could kindly check it first. If you have filed a police report, please send the police report receipt via email. We will provide necessary assistance if required.
In addition, our team has attached a document to this email. You may download it, fill it out, and send it back to us. We will proceed with your case once we receive all the above materials.
Thanks for your understanding and cooperation. We sincerely apologize for any inconvenience caused.
==================================
2026.7.22
Hello there,
We sincerely apologize for the situation you have encountered.
To provide you with the best possible assistance, could you please provide your order number and case number? Once we receive the information, we will promptly verify and follow up on your case.
We look forward to your reply.
Thank you for your understanding and support.
Best regards,
DJI Support.
Update: I stand by my rating and would rate it lower if I could. It took them almost a week to escalate my case and that was AFTER I wrote my original review. Their "solution" was for me to go without a microphone for 9 to 11 days, which simply isn't an option for me. I've already purchased the RODE Wireless Pro and couldn't be happier with it!
"Understanding and patience"? Now that's just funny. You did NOTHING to solve my problem and have the nerve to thank me for my understanding and patience. Your public response here implies I was somehow satisfied with your private email response and quite frankly, it was a day late and a dollar short, at best
For anybody reading this...spend your hard earned money elsewhere. I've only had the RODE Wireless Pro for about a week and wish I would've just gone with them to begin with
If I could rate DJI lower, I would. Spent $200 on their Mic 2 and within a month the noise cancelling started acting weird. I’d shoot a video and the audio would be perfect. 2 minutes later, the audio sounded like I was inside of a damn rave speaker, you couldn’t hear my voice and hear every background noise possible. And this happened without me changing any settings or moving the camera whatsoever
When I tried their customer support they gave me the run around for over an hour and once I did get some help, they told me to send the whole thing back to them to get fixed, which would take another 9 to 11 business days without offering a temporary replacement and leave me without a mic for at least that long
Honestly…do NOT waste your money on this thing. Not only is it a shitty product, their customer service lacks in every way imaginable. 10 out of 10 do NOT recommend
Reply from DJI2026-07-21
2026.7.26
Hi there, we are truly sorry for the issue with your device.
We apologize that we were unable to resolve your issue previously. We have noticed your reply via email. Please feel free to contact us again if you require further assistance in the future, and we will be glad to help.
Thanks for your understanding and patience.
=================================
24th July update:
Hello Michael,
We hope your week is going well so far.
Your case is currently being handled by our senior department, and they have already reached out to you via email. Please kindly check your inbox. Should you have any further questions, you are welcome to reply to the email at any time so that we can stay in touch.
Thank you for your understanding and support.
=================================
Hello Michael,
We sincerely apologize for the situation you have encountered.
To provide you with further assistance, could you please provide your case number and device SN? Once we receive the information, we will verify and follow up on the relevant details.
We look forward to your reply.
Thank you for your understanding and support.
Best regards,
DJI Support.
DJI sent me a faulty drone, then replaced it with another faulty one.
The replacement produced a corrupted image during a professional client job and has a flimsy landing leg. I sent DJI the corrupted image as evidence, yet they still told me the drone is "functioning perfectly."
The customer support has been even worse than the product. My evidence has been ignored, I keep receiving generic responses, and weeks later I'm still without a proper solution.
If this is how DJI handles faulty products and professional customers, I won't be buying DJI again.
Reply from DJI2026-07-21
24th July update:
Hello Martin,
We hope you are doing well. We are reaching out because we are pleased to know that our senior team has provided a resolution for your case. For the latest update on your case, please kindly check your email.
Thank you for your understanding and support.
------------------------
Hello there,
We sincerely apologize for the situation you have encountered.
To provide you with further assistance, could you please provide your case number and device SN? Once we receive the information, we will verify and follow up on the relevant details.
We look forward to your reply.
Thank you for your understanding and support.
Best regards,
DJI Support.
At the start of May, I purchased a DJI Lito. The drone failed, and I have been offered a repair; I am still waiting for it to be returned. The team, I think, does the best they can, but they just fall short of expectations time after time,
The service has been slow; the product has been a complete waste of money and unusable for the holiday it was purchased for.
The service, whilst well-meaning, is terrible mixed messages and absent of updates.
I am unsure of how many emails have now been exchanged, but it feels to be in the hundreds, and we have made no progress at the end of July.
The issues with the communication are beyond understandable. I have asked for the device to be returned broken, as the service centre, whilst still in Indo, after seeing they use a 3-star rating on Google, is a repair centre, which I dont think fits with the premium brand DJI is attempting to project.
Purchased May, broken May, returned god knows when. I have arranged my own courier, and still no idea if the drone is repaired.
Missed repair/dispatch commitment – SR0012606000046 / CAS-34663808-L6B3G7
Reply from DJI2026-07-17
Update: 21 July 2026
Hi Neil,
Thank you for your patience.
We have been informed that the replacement process has been completed. For the next steps, if someone else will pick up the package on your behalf, please note that an ID and an authorization letter with a duty stamp (materai) will be required.
Please continue to keep an eye on your email for further updates. If you have any questions or need any assistance, feel free to contact us via email.
Thank you for your understanding.
——————————————————————————
Update: 20 July 2026
Hi Neil,
We apologize for any inconvenience caused, we fully understand your requirements, we have reached out to our local team and we are communicating with them regarding your case, please rest assure that we place great importance on your after-sales experience, the past 2 days communication was delayed due to the weekends, we apologize for the wait.
Thank you.
——————————————————————————
Update：18 July 2026
Hi Neil,
Thank you for the information provided, we have reviewed your past communication with us and we understand that you are currently in Vietnam and you require the device to be sent over from our Servicing Center in Indonesia. However, we see that our relevant team has responded to you yesterday, please refer to the email and let us know if you could provide an Indonesia Address. Thank you!
————————————————————————
Hi, this is DJI Support. We’re very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this has caused. We take your feedback seriously and would like to look into your case further.
Could you please provide us with your drone's serial number (SN), along with any repair case number, reference number, or other details related to your previous contact with our support team? We'll review your case and do our best to assist you further.
We look forward to your reply. Thank you.
Bought a 300 dollar dji mic 2 plus a 70 dollar mic. Plain and simple, they dont work. Well they do but only when they feel like it. The bluetooth is so over complicated it drops in and out just for fun. Yesterday i lost 8 hours of filming footage because it couldnt be bothered to work properly even though all the indicator lights said it was fine. Highly recommend no one buys this product. Save your money and go elsewhere.
Regarding your reply. I have put your product for sale on marketplace. I dont want it in my life. Its ruined a whole weeks work which cannot be redone.
Reply from DJI2026-07-17
Update: 18 July 2026
Dear Elliot,
Thank you for your reply, please accept our sincere apology in this matter, we fully respect your decision and we understand how it feels to lose hours of precious footage. Nevertheless, we just want to share that in situation like this, we can always try to assist you in troubleshooting and providing you with professional support to resolve your concern. If you require any support in the future, please do not hesitate to reach out to us, we are always available to help.
Best Regards,
DJI Support
————————————————————————————————————
Hi Elliot,
Thank you for contacting us, and we sincerely apologize for any inconvenience caused.
To better understand the situation, could you please help confirm whether this issue occurs frequently? Also, could you please let us know, besides the DJI Mic 2, what other microphone model you are using and which devices you are using together when this issue occurs?
In addition, could you please provide the device SN code and a video showing the issue? You may upload the video through this link:
https://pan-sec.djicorp.com/s/6A97NBnTKXXZr6J
If possible, please also let us know if there is any other platform account where we can contact you via private message for further communication.
We are here to help and will follow up promptly. Thank you for your cooperation and support.
I am very disappointed with the repair assessment I received.
The power button became stuck during normal use. It was not caused by misuse or by a crash. However, the report claims that the drone was dropped and, based on that assumption, I am being asked to pay €92 just to repair the power button.
I strongly disagree with this conclusion. The issue I reported was simply that the power button became stuck and could no longer be pressed. There is no evidence that this problem was caused by a drop.
I respectfully request that my case be reviewed again by a different technician. Charging €92 for a power button that failed during normal operation is unreasonable, and I believe this matter should be investigated more carefully.
Please reconsider your repair assessment and provide a fair resolution.
Thank you for your time, and I look forward to your response.
Reply from DJI2026-07-15
16th July update:
Hello Furkan Akyel,
We hope everything is going well for you.
We have noted your repair case and are glad to let you know that the relevant team has provided a resolution for you. Your device has now completed the repair process and has been dispatched. Please refer to your email for the tracking information and delivery updates.
Thank you for your understanding and support.
----------------------
Hi there, thank you for reaching out, please accept our sincere apology for any inconvenience this has caused. In order for us to support you efficiently, could you please provide your Case Number please?
Thank you for your understanding and support. We look forward to your reply.
DJI Neo 2 , Can we get an update with the option to change the video from landscape to Portrait on the fly using the toggle buttons as I don't like to take my phone on a ride but like yo film instagram shorts aswell as landscape videos for YouTube, This update can't come soon enough DJI make it happen asap 😎🤘🏽
Reply from DJI2026-07-15
Hi there! Thank you so much for reaching out and sharing such a fantastic feature request for the DJI Neo 2! 😎🤘🏽
We completely understand your situation. When you are out on a ride, the last thing you want to do is pull out your phone just to switch video orientations between YouTube widescreen and Instagram Shorts. Having a quick option to toggle between landscape and portrait mode directly using the physical buttons on the fly would indeed be a game-changer for solo creators and riders.
We highly value user feedback like yours to help improve our products. We have officially recorded your suggestion and forwarded it directly to our R&D and Product Team for their evaluation and future consideration.
Thank you again for your incredible support and passion for our products! Safe riding and happy filming!
Steer well clear of DJI's customer service if you wish to avoid a lengthy and frustrating ordeal.
I returned an item and provided proof of postage right at the start, and they even thanked me for it.
Yet, after almost a month, they have the audacity to ask for the exact same document again, which clearly shows they're just trying to stall my refund.
I sent the required copies to the link they provided so they could verify the proofs, but this whole process is entirely unacceptable and their generic apologies are meaningless.
It certainly looks like a deliberate tactic to avoid processing my payment, banking on me not having that proof anymore and using it as an excuse to deny the payout.
Order Number: 0442100168941
Case Number: CAS-33533323-F4S7J5
Reply from DJI2026-07-15
Hi There, we apologize for any inconvenience this has caused you, we will review and follow up with you accordingly, thank you.
-----
7.16
Dear Mr Maie,
Hope you’re doing well.
The relevant team has confirmed the refund arrangement and has sent you a confirmation email. Please kindly check your email and allow some time for the refund process to proceed.
In addition, we have a small favor to ask. If you feel comfortable doing so, would you be willing to update your post and share your experience with our support service? We believe this may help other users who encounter similar situations better understand the available support options and where to seek assistance.
Of course, there is absolutely no obligation—we sincerely appreciate your consideration.
If you have any further questions, please feel free to contact us. We are always here and happy to help.
Thank you very much for your time, understanding, and support.
Defective camera and deeply disappointing after-sales service
My experience with DJI and its after-sales service has been extremely disappointing.
I purchased a DJI Osmo Action Adventure Combo in Japan, which included the camera, three batteries, a charging hub and an extension rod. The camera had a defect in its side compartment door: it could be opened simply by sliding it, without having to press the safety release button first.
During normal use, this might seem like a minor issue as you can simply close the door again. However, this is a camera specifically advertised for underwater recording. In my case, the compartment door opened while I was using the camera in the sea, allowing water to enter and causing the camera to stop working.
DJI simply classified the issue as “water damage”, without properly considering that the water entered because of a faulty compartment door, rather than through negligence or misuse on my part.
Their initial quotation was €192.04 before tax:
€106.67 for the core board module
€24.17 for a battery
€25.20 for the repair service
€36 for shipping
I explicitly told them that I did not want the damaged battery to be replaced, yet they continued to include it in the quotation. After I complained, they offered me a €70 discount. Even with this discount, the final cost would have been approximately €146.44 including tax.
The most absurd part is that I found the same camera brand new on Amazon for €175. In other words, DJI expected me to pay almost €150 to repair a camera that was damaged as a result of a defective compartment door, while also charging me for a battery I had asked them not to replace and €36 for shipping. For less than €30 more, I could purchase a completely new camera with a new battery and a new warranty.
Furthermore, after I rejected the quotation, DJI agreed to return the camera to me free of charge. I therefore do not understand why they wanted to charge €36 for shipping if I accepted the repair, while apparently covering the same return shipment when I declined it.
I understand why they cannot return a water-damaged lithium battery, as transporting it could present a safety risk. What I do not understand is why they insisted on charging me for a replacement battery after I had clearly stated that I did not want one.
I also understand that a product purchased in Japan may have warranty limitations in Europe. Nevertheless, this is still a DJI product, and the problem was caused by what I consider to be a manufacturing defect in the locking mechanism of a camera designed and advertised for underwater use.
I would have considered it reasonable to pay for the labour and possibly the shipping, but not almost the full price of a new camera to repair damage caused by the product’s own defective closure.
The camera was excellent while it worked, but DJI’s handling of this case and its after-sales service have been deeply disappointing.
Reply from DJI2026-07-15
16th July update:
Hello Pablo Muñoz García,
Thank you for your patience. We are sorry to hear that the previous repair proposal has not met your expectations.
Upon checking, your device's warranty is registered in Japan and is therefore only valid for warranty services within Japan. According to our After-sales policy, DJI does not provide a global warranty; therefore, we regret to tell if you have it repaired in the EU region, it will be a paid repair. Pardon us for the inconvenience caused.
Should you have the opportunity to return to Japan, we would recommend contacting the local DJI Service Centre directly to arrange the repair under warranty.
Alternatively, should you wish to proceed with the previously provided repair proposal, please do not hesitate to reach out, and we will be happy to assist you further.
Thank you for your understanding and support.
-----------------
Hi there, we completely understand your frustration and appreciate you bringing this matter to our attention. To help us thoroughly review your repair case, could you kindly share your Case number?
We will immediately follow up with our relevant team to assist you further.
[RESOLVED] Ordering directly from DJI doesn't mean DJI stands behind the shipment... Unless you insist, a lot.
FedEx (DJI's chosen carrier) sent an email on Friday saying my DJI power 1000 mini order (€479) would arrive "today by 8pm", hours later, a "package delivered" one, only the delivery had apparently happened the day before, 29 hours earlier, on Thursday... Their automated system must have somehow forgotten to update me, and DJI, which minutes later sent me a "package delivered" one themselves.
Checked around, asked around, nothing to be seen, checking the tracking is where the fun starts, the initial 8 datapoints had organic dates (14:40, 17:01, etc), the last 3, delivery included, just happened to be at 12:00 on the dot on 3 different locations.
The "proof of delivery", which is what DJI says proves FedEx delivered the package, has no ID (DNI in Spain), no first/last name, no photo of the location/package/recipient, and no digital signature. The signer is listed as "S. Stamp", a "receptionist/front desk", at a residential address, in a town where barely 2000 people live, on a street of single-family homes.
Needless to say we were at home both when it was supposedly delivered, and when it was supposed to be delivered, plus have a video intercom, no FedEx calls, at any point in time.
Seeing as there was an obvious error, I for one called FedEx directly and opened a support ticket the same day, laying all of this out in writing, then reported the issue to DJI immediately, including the full FedEx thread and case number attached, exchanged dozens of messages with my DJI representative, which tried to reship the product twice, and even asked me to file a formal criminal complaint with the "Guardia Civil" here in Spain, which I did, explaining the full situation.
Which takes us to today, after 2 weeks and 5 days, a lost package, two failed reshipment attempts, a visit to the National Police, a visit to the Guardia Civil, a formal criminal compain, and roughly fifty emails across 2 representatives... For DJI's response to amount to "we're sorry, FedEx says it's all good, that's that".
And I'm left without my money, without my power station, without my past and future time, and with a long list of tickets/reviews/formal complains/etc to go through, one done, I guess.
If something goes wrong with your order, don't expect DJI to actually resolve it.
DJI order: 0340583811468
DJI case ID: 10224296 or CAS-34818787-Q5M9K6
FedEx tracking: 873165806523
FedEx case ID: C-246730398 Ref-10644
=============================
31/07/26
The issue has been resolved. After several weeks of persistence, DJI ultimately reversed course, arranged a new shipment, and the replacement arrived correctly.
It took a formal police report, well over fifty emails, and knowing my rights as an EU consumer before actually receiving our order... I just wish it had been much, much simpler to handle.
Credit where due: in the final stretch, the case was handled attentively, and the resolution was executed well.
Reply from DJI2026-07-15
2026.7.19
Hi there, so sorry to bother you again.
We check that our team is following up your case via email address. Please kindly wait for next update. If still have any issues, please share with us via email for further processing.
Kind regards.
=============================
2026.7.16
Thank you for providing the detailed information.
We sincerely apologize for the frustration and inconvenience this situation has caused you. Please be assured that we take your feedback extremely seriously, and we are looking into your case for further investigation.
Thank you for your patience.
DJI Not Good!!
I am extremely disappointed with the appalling customer service I have received from DJI. After returning an item using the label provided, I have been left in the dark for nearly a month with no updates, despite the stated 14-working-day refund timeline. Every time I chase for an update, I only receive generic, unhelpful emails saying it's been escalated. Beware, people—once DJI gets your money, it is really hard to get it back, so be warned when ordering from this company.
Order Number: 0442100168941
Case Number: CAS-33533323-F4S7J5
Reply from DJI2026-07-10
Hello there,
We are very sorry for the inconvenience you have experienced.
Based on the case number you provided, we will verify and follow up on the relevant details as soon as possible. Once there is any update, we will contact you within 1–3 business days.
In the meantime, we sincerely appreciate your patience and understanding.
Best regards,
DJI Support.
-------------
7/13 update
Hello there,
Your case is already being followed up by the relevant team, and they have replied to you via email.
To ensure that all information remains consistent and the case can be handled more efficiently, we kindly ask that any further questions or additional information be provided through the existing email communication thread.
Thank you for your understanding and cooperation.
-----------
7.15 update
Hi there,
Sorry to bother you again.
If possible, could you please provide the POP (Proof of Purchase) document for our further verification? You may upload the file to the following link and let us know once it has been uploaded.
Link: https://pan-sec.djicorp.com/s/PPYdC7cGqKgWrbd
Thank you for your cooperation and support.
-------------
7.16 update
Dear Mr Maie,
Hope you’re doing well.
The relevant team has confirmed the refund arrangement and has sent you a confirmation email. Please kindly check your email and allow some time for the refund process to proceed.
In addition, we have a small favor to ask. If you feel comfortable doing so, would you be willing to update your post and share your experience with our support service? We believe this may help other users who encounter similar situations better understand the available support options and where to seek assistance.
Of course, there is absolutely no obligation—we sincerely appreciate your consideration.
If you have any further questions, please feel free to contact us. We are always here and happy to help.
Thank you very much for your time, understanding, and support.
Defective replacement device delivered after paid repair – no accountability taken
I paid for a professional DJI repair service and received back a brand new, sealed replacement device instead of my repaired drone. When I finally opened and tested the device, it had multiple defects and was completely unflyable – not a single flight minute on it.
After numerous emails and phone calls, DJI's only response is a €60 discount on a new repair. They argue I should have tested the device within 90 days. However, I believe DJI as a company bears responsibility for delivering a defective product regardless of when it was opened – especially when it was delivered brand new and sealed.
For a company of DJI's size and reputation, refusing to take full responsibility for a defective unit they themselves delivered is deeply disappointing. I have now contacted the consumer protection authority and will be exploring further legal options.
Reply from DJI2026-07-06
Update 9 July 2026
Dear Lucas,
We hope this message finds you well! Our Customer Care team has reached out to you via email. Please refer to the email for detailed solutions and follow up through email correspondence.
Feel free to contact us anytime should you need further assistance later.
Thank you.
Best regards,
DJI Support
——————————————————————
Hi there, this is DJI Support.
We deeply regret the unpleasant experience you have encountered and take this matter very seriously.
To better assist you and investigate the incident, could you please provide the following information:
- The serial number (SN) of your product
- The country and region you are currently in
- Your DJI service case number or any other relevant details from your previous contact with our technical support team
Thank you for your cooperation. We look forward to resolving this for you as soon as possible.
All the information for the DJI drone is available. Please don't make me regret working with a global brand."
Dear DJI Support Team,
I would like to report an issue I experienced with my DJI Neo 2 drone, which I recently purchased in Türkiye. After using the device in light rain without any warning, I noticed it failed to prepare for takeoff some time later and sent it to the authorized service center in İstanbul, the Karacasulu Service.
My device is currently at the service center, registered under the form number Q6T0010095. The inspection revealed oxidation due to liquid contact, and I was asked to pay a fee for a replacement.
I chose this brand because of my belief in the quality and global reputation of DJI, but this technical service approach has seriously shaken my trust. Even lesser-known brands in the market provide more user-friendly solutions, support, or replacements in technical service, sometimes even in worse conditions. When I review user forums and complaints in Türkiye, I see that similar situations consistently result in fee requests.
Despite my repeated requests, I have not received a satisfactory response. I kindly request that this issue be resolved in a manner befitting your global vision, and that a solution-oriented approach be adopted under warranty or good faith.
I request that the necessary action be taken.
Sincerely,
Güven Değirmencioğlu
Customer Contact Form No: Q6T0010095
Mal No: DJI Neo 2 Fly More Combo (RCN3)DJI Neo 2 Fly More Combo (RCN3)1581FA6QC25CK00CBM3B
DJI
Reply from DJI2026-07-02
2026.7.4
Dear Güven Değirmencioğlu,
Thank you for your patience while we looked into your case internally.
After reviewing with the local service team, we were informed that the liquid contact indicators inside the aircraft had changed color, indicating liquid exposure. Based on the inspection result and the flight conditions described, the issue was determined to be related to operation in rainy weather conditions.
In this case, the situation falls outside of the warranty coverage, which is why a paid repair solution was provided by the service center.
We appreciate your understanding and remain at your service if you have any further questions or need additional assistance.
==========================================
2026.7.3
Dear Güven Değirmencioğlu,
Thank you for providing the information. We have received your device's SN and are currently verifying the case internally.
Due to the upcoming weekend, our investigation may take a little longer than usual. Please rest assured that once we receive any updates, we will share them with you here.
Thank you very much for your patience and understanding.
=======================================================
Dear Güven Değirmencioğlu,
Thank you for reaching out to the DJI Support Team.
I am genuinely sorry to hear about the difficulties you have experienced with your DJI Neo 2 and the frustration caused by the recent service center evaluation. We completely understand how disappointing it is to face unexpected repair fees, especially since you chose DJI for our quality and global reputation. Your feedback regarding the technical service process in Türkiye is heard, and we deeply regret that this experience has shaken your trust in our brand.
We would like to look into this matter closely to ensure that the inspection was handled properly and to explore what we can do to assist you further. To help us escalate and investigate this issue， could you please provide us with the following details?
Your DJI Case Number: (This usually starts with "CAS-", if one was generated for you)
The Serial Number (SN) of your drone: (Usually found on the sticker inside the battery compartment or on the original packaging)
Thank you for your patience and for giving us the opportunity to make this right. We look forward to hearing from you soon.
Just experience the worst service ever...the tech agent cannot understand my question about the drone. Can't believe it! This makes me feel like the whole service is not professional as a big company.
Reply from DJI2026-07-01
Update: 3 Jul 2026
Hi Tristan,
We have not received your response at this moment. Please feel free to reach out to us if you require further assistance in the future. Thank you.
Best Regards,
DJI Support
____________________________________________________
Hi Tristan Martin, we sincerely apologize for this frustrating experience. This is definitely not the standard of professional service we strive for, and we are sorry the agent couldn't assist you properly.
We want to investigate this interaction and get your drone questions answered correctly. Could you please send us your Case Number (if you have one) and the drone's Serial Number (SN)? Thank you so much for your understanding and cooperation.
I loved the product however my experience with support was another situation.
Initially it was great however when they told me they will not replace my fly away drone that changed things. My drone which was not very far from me was flying over the gulf and landed in the water. I lost complete control of it only able to go up and down. The drone eventually ran out of battery and landed in the water which really sucks.
I contacted support to show them what happened. I have proof that I could not do anything. Their product failed me and it was not a cheap drone. They refused to replace it citing they are having an issue with supply and my warranty is out...not by much. Regardless a toy/tool I have flown only a few times since purchase is now gone and they refuse to replace it. Maybe I am wrong but I do not see that. I have a drone that failed. Their product failed and just so happened to be barely out of warranty. I could understand if something was broken but no the drone failed I did not fail the drone I did not do anything out of normal.
Reply from DJI2026-07-01
Update 4 Jul 2026
Hi Jon. We have not received your response at this moment. Please feel free to reach out to us and provide the requested information if you require further assistance in the future. Thank you.
——————————————————————
Hello,
Thank you for reaching out and for sharing your honest feedback. We sincerely apologize for the unfortunate situation you encountered with your drone, and we understand how disappointing this must be for you.
To help us review your case thoroughly, could you please provide the following information?
1. Serial number (SN) of your drone (can be found on the packaging or the device itself)
2. Case number (if you have already contacted us and received one)
3. Your location (city/country or region)
Once we have these details, we will escalate your case to the relevant team for further review. We truly appreciate your patience and understanding, and we will do our best to assist you.
Again, we are sorry for the inconvenience you have experienced.
I love my DJI Mini 4 Pro but recently I installed a firmware update on my RC 2 controller and it bricked the device, with the screen not turning on despite the LED lights and buttons still working. I sent it in for repair and was given a quote of £235 as I was out of warranty - despite the fact it was their firmware update that broke it. Their online chat was very opaque with generic responses, so I was passed on to their Customer Care team via email. They agreed to take £60 off of the quote, for which I was grateful, but having asked around 5-6 times how I am meant to prevent their firmware updates breaking my devices in future I’ve still not received an answer - just more generic responses. I was even told it would be “very unlikely” that it would break again, which given I’d only had the controller for 2.5 years you’d think it should already have been unlikely for it to break from a firmware update! It seems their view is that they can just keep pushing shoddy updates for which I’ll have the pleasure of paying hundreds of pounds for each time. Hugely disappointed considering how much I love my drone, I very much doubt I’ll be buying from DJI again in future after this experience.
Reply from DJI2026-06-30
2026.7.4
Hi there,
Thank you very much for providing the detailed information.
We have already replied to your email regarding your inquiry, and we can confirm that the repaired device has been shipped.
Please kindly keep an eye on the tracking information for the latest delivery updates.
We truly appreciate your patience and understanding. Thank you again for your cooperation.
====================================
Hi Jack, we’re very sorry for the unpleasant experience this has caused you.
We completely understand how you feel. Having an issue with the remote controller of a drone you really like and needing to send it in for repair is already frustrating. Although you received a satisfactory repair solution, the software issue you’re concerned about has not received a clear and reassuring response, which must be very upsetting and disappointing.
Please rest assured that we will continue to follow up on this matter until the issue is resolved. To better assist you, we will send you a request for more information. If convenient, please provide the information we need so that we can follow up and offer further assistance.
Thank you for your trust and support.
I bought action pro 5 few months ago now having issue with camera , i ask for replacement as camera is still new but they want to drop camera to their service centre for few weeks to inspect. My go pro never had any issues in last 3 years.
————————————————————————-
Hey Thanks for your reply
1. I bought here in New Zealand from dealer but i checked with your team online they advised me , no replacement as i have to go to dealer they make a case then they will shipped to Australia,
They your team will be inspected.
Which takes atleast 15 days.
Means I can’t Use camera for my work.
2, dji team said it will go to Australia
3. I can’t sent that device to Australia for inspection as i have to use it for my work, they don’t even offer any other camera meanwhile.
Thanks
—————————————————————————
Sure!
CAS-34333915-P6L0M1 RMS:FNO2026062900307
————————————————————————-
Hey
Any update?
Reply from DJI2026-06-29
2026.7.3
Hi Dee，
Hope this message finds you well.
We fully understand that you still need to use your device for work at the moment, so you are reluctant to send it in for repair.
Should you require repair service at a later time, you may bring your device to the store where you purchased it in New Zealand. The store staff will assist you with shipping the unit to our repair centre in Australia. If sending the device for repair is inconvenient for you right now, feel free to contact us whenever you need the repair service in the future.
Thank you very much for your understanding and support.
============================
2026.7.1
Hi, thank you for your patience.
Based on the information you provided, we have located the case. In-depth repair requires sending the device to a service center for inspection. For customers in New Zealand, such repairs need to be shipped to the service center in Australia for processing.
The estimated handling time at the service center is 3 to 4 working days, excluding transit time for shipping both ways and weekends/public holidays.
We understand you rely on this device for work. We suggest you consider whether proceeding the repair service or not. Should you decide to move forward, we can help expedite the processing at the Australian service center.
Please take this into consideration. We sincerely apologize for any inconvenience caused.
============================
2026.6.30
Hi, could you kindly provide any online-chat ID to us?
============================
2026.6.30
Hi Dee, we are so sorry for any inconvenience caused.
After checking, we want to confirm some details:
1.Did you take your device to a store for replacement before, and they told you it needs to be mailed to the repair center for testing?
2.Which store said the inspection would take weeks? Please send us the store address so we can check.
3.Have you shipped the device yet? If shipped, is it sent to Australia repair center? If not, kindly provide the shipping address.
We apologize for requesting so many details from you. Our goal is to resolve your issue as quickly as possible, so please share any further relevant information with us at your convenience.
===============================
2026.6.29
Hi there,
Thank you for your feedback. We sincerely apologize for the issue you have encountered with your DJI Action 5Pro and regret any inconvenience this may have caused. To assist you more efficiently, please provide the following information:
1. Your name
2. Your email address
3. Your device serial number (if available)
4. Your case number (if available)
Additionally, to better understand your needs and provide appropriate support, kindly describe the problem you are experiencing in detail.
Thank you for your understanding and cooperation. We look forward to offering you further assistance.
⭐⭐⭐⭐⭐
My DJI Osmo 360 was stolen during my trip to Rome. DJI Support handled my case exceptionally well. They registered my device as stolen, flagged the serial number, and successfully transferred my DJI Care Refresh to my replacement Osmo 360. A special thank you to Eisya for the outstanding, professional, and caring support throughout the entire process. This exceeded my expectations. Thank you!
Reply from DJI2026-06-29
Dear Customer,
Thank you for your lovely feedback! We’re glad everything was sorted out smoothly for your new Osmo 360.
Your recognition means a lot to our team. Wish you great shooting moments ahead!
Best regards,
DJI Support
Pleasantly surprised by how well DJI dealt with a broken component for our Ronin 4D camera. The customer service was extremely quick every time I had a query, and they were able to send updated shipping labels almost immediately when I wanted to alter the packaging weight. The cost of repair was extremely reasonable and we didn't have warranty on the product either. Thank you!
Reply from DJI2026-06-29
Dear Georgie,
Thank you very much for your kind words and for taking the time to share your experience with us.
We’re truly glad to hear that your DJI Ronin 4D repair process went smoothly and met your expectations. It means a lot to know that our support team was able to assist you quickly and efficiently.
Your recognition is a great encouragement to our team, and we will continue working hard to provide the best possible service.
Thank you again for choosing DJI. We wish you all the best with your future projects!
Warm regards,
DJI Support
Insta360
DJI | Hasselblad
Store Dji
GoPro
Apple
Anker
EcoFlow
Roborock