DJI (dji.com) has a 3.0 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 32% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently struggled with unhelpful support agents, automated replies, and extremely long waiting times when trying to resolve technical issues. Many people also reported receiving faulty equipment or experiencing sudden hardware failures shortly after purchase, accompanied by frustrating warranty claims. Reviewers expressed deep disappointment over the lack of proper solutions and communication when seeking help.
The minority of people were satisfied with the efficient after-sales service, noting smooth communication and fast product replacements. Some reviewers noted that their broken devices were thoroughly investigated, quickly repaired, or swapped without incurring extra costs.
Auto-generated from all reviews of this business. For reference only.
The products we ordered was never received. A telephone call to DHL confirmed the problem: The shipment was somehow lost. Time to contact DJI "After Sales Customer Support".
We have plenty DJI products and have been loyal customers since their first consumer drone. The products have performed admirably. We have crashed a couple of drones, all covered under their optional replacement guarantee. But this time, fixing the issue of a non-delivery..... no chance to get DJI´s attention.
Trying to call their support – number does not answer.
Using their AI chat robot? Useless.
Chatting with a human representative? Number 8 in line and a 4(!) hour wait.
The DJI human is polite to a fault, but cannot promise a solution without speaking to one of her "experts". But she promises that we will be contacted by telephone, within the next 24 hours. At this point the promised 24 hours has come and gone, a couple of times, but we have heard from no-one. It is frustrating when you ordered and paid for the products two weeks ago.
Today we are back in the long cue for online chat to yet another polite representative. We are preparing for a 4-6 hour wait, as "number 10 in cue".
Bring in the competition! DJI does not seem to give a _____.
Reply from DJI2026-09-03
Update 6 Sept 2026
Dear Morten.
We have not received your response at this moment. Please feel free to reach out to us if you require further assistance in the future. Thank you.
Best Regards,
DJI Support
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We’re truly sorry for the frustrating experience you’ve had.
We completely understand how disappointing this is, especially as long-time DJI customers who have supported our products for many years. Waiting two weeks for an order that has not arrived, and being informed by DHL that the shipment may have been lost, is understandably upsetting. We sincerely apologize for the inconvenience this has caused.
To help us investigate this as quickly as possible and escalate the case to the relevant team, could you please provide the following details?
Order number
Email address used to place the order
Recipient name and phone number
DHL tracking number
Your country/region
Once we receive the information, we will check the order and logistics status with the relevant team and work to provide you with a clear update and an appropriate solution.
Again, we sincerely apologize for the inconvenience and appreciate your patience while we look into this.
I would give them no stars but I had to give one just to leave my review I would not buy a drone again off DJI because when I bought it they said 500 meters high and now they have low it without my permission to 120 metres limit now this item is useless to me because I can't fly over mountains
Reply from DJI2026-08-29
Update 31 AUG 2026
Hey William!
We have not received your response at this moment. Please feel free to reach out to us if you require further assistance in the future. Thank you.
Best Regards,
DJI Support
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Hi William, thank you for your feedback, could you share with us your Device SN number and confirm with us if you are currently based in UK? We look forward to hearing from you, thank you.
I cannot use my newly bought camera DJI Osmo Action 5 Pro due to the mandatory app activation, which only works on a few premium smartphones. Terrible! It causes a lot of problems for customers. They deliberately fail to disclose before purchase that you have to register via the app; otherwise, the camera stops working after being turned on five times. It’s an absolute outrage!
UPDATE
To clarify: I tried using two smartphones Redmi 9C and 9A (both have Android 10) and one Samsung Galaxy tablet A 10.1 (Android 10) and it is not working to install - it stops during installation. The company DJI has decided that only about 30 smartphone models worldwide are compatible with the app and camera—a fact that is withheld prior to purchase (it isn't even stated on the packaging!). The DJI app and camera do not work with thousands of smartphone models. To use the camera (which I bought new for €379 in Austria) I need a compatible smartphone; to prove to your customers that you intend to solve this issue, I hereby call upon you to send me a used, compatible smartphone.
Reply from DJI2026-08-28
2026.9.1 Update:
Hi there,
Thank you for your previous response. We noticed that we haven’t heard back from you since then.
If you still need any assistance from us, please feel free to contact us at any time. We’ll be happy to continue assisting you.
Thank you!
====================================
2026.8.30 Update:
Hi there, thank you for the update and for providing your specific phone models.
We’ve checked and found that none of the three devices you mentioned are currently included in the DJI Mimo compatibility list. However, devices that are not listed may still be able to use the app if they meet the system requirements (the official system version or above published on our website). We recommend downloading and installing the DJI Mimo app first to test its basic functions.
You mentioned that the DJI Mimo app cannot be installed for activation. Could you please let us know what exactly happens when you try to install the app? Do you receive any error message?
If possible, could you also share a screen recording showing the installation process? This will help us better understand the issue and see how we can further assist you.
You can upload the video here: https: //pan-sec.djicorp.com/s/xFzwf8L6RKWFt77
Thank you for your cooperation!
===============================
Hi there,
We’re truly sorry for the frustration caused by the activation process for your Osmo Action 5 Pro. We understand how confusing it can be to find that app activation is required right after your purchase.
For Osmo products, activation is part of the initial setup and helps ensure your device is new and registered to you. It also makes it easier to access after-sales support in the future.
To help us investigate and provide a direct solution, could you please share the following information?
1. Purchase Channel & Order Number
2. Device Serial Number (SN)
3. Smartphone brand, model, and OS version used for activation
We look forward to your reply and are here to help. Thank you for your patience and understanding.
I bought the creator combo 3, on the DJI shop on TikTok for 397 pounds, I later saw a live sale for 356 pounds, so, I bought the one on sale, when the first one arrived, I returned it without using it and it has been received, but, they have refused to refund me and the item is still with them, I have sent messages back and forth, very bad customer service, you get one message per day and they don’t even read what you are writing, they keep asking same questions, I have provided all screenshots of the order return, DJI, I need my refund, I can’t pay for two items and I have only one, it’s nt like the quality of that DJI is great, it’s packed in my bag, I need my refund DJI.
This is my return ID : Return ID: 4035298958961449711
Order number : 576929692261653231
DJI, I hve updated with my order number
Reply from DJI2026-08-25
Update 27 Aug 2026
Hi Jennifer,
We have communicated with the relevant team regarding your case, we have requested for the team to expedite the refund process for you. Please be advised that the refund process will take approximately 3-5 working days depending on your payment method and the bank's processing time.
In the meantime, we seek your kind patience and understanding, in the event you do not receive your refund in the next 3-5 business days, please feel free to alert us and we will always be here to assist you. We apologize for the delay, thank you so much for your kind understanding.
Best Regards,
DJI Support
————————————————————————
Update 26 Aug 2026
Hey Jennifer,
Thank you so much for the information, we will verify the details with the relevant team and get back to you within the next 24-48hours.
Best Regards,
DJI Support
_______________________________________________________________________
Hi, this is DJI Support.
We’re sorry to hear about your experience and understand your concern regarding the refund. To help us check the status and assist you as soon as possible, could you please provide us with your order number?
We look forward to your reply and will do our best to assist you.
DJI helps you lose your drone so you lose your money
if you crash your drone DJI decides after about 15 minutes of you looking for it they will just turn the drone off. still had over half a battery trying to get there useless app to work so it can make sounds to helped be found only for once I got the app to work they turned off my drone with no way for me to say no. Useless company
update: Found my drone many hours later after the drone decided to turn itself off with over half a battery still. Making it so i could not use GPS, produce sound to help locate or even look for the red lights.
I don't know what more detail you need. Your app took forever to open the make sound feature and for some unknown reason the drone decides to turn off when the screen SAYS IT KNOWS IT CRASHED. What idiot would make it so the drone turns off "I'm guessing to save battery?" during a recovery that the done knows its going thru. STUPID design and very frustrating . Knowing this feature exist, I will never recommend or purchase another item from DJI and it has to be a feature because again drone has over fifty percent battery to just "turn off" without any way for me to override the decision during a recovery. My review will stand at one star and never move from that spot. If zero out of 5 was an option that is what you would get.
Reply from DJI2026-08-23
8.26 update:
Hello there. We are following up as we haven't received a response from you yet. If you still need assistance with this matter, please feel free to provide your case number or the email address associated with your DJI account. We are always here to help.
--------------------------------------------------
Hello Jesse. We are following up on your review. We are truly sorry to hear about the frustrating experience of losing your drone.
To help us look into this and assist you further, could you please let us know if you have managed to find your drone, or if you already have a case open with our support team?
If you still need help, kindly provide the following details:
1. Your device model and Serial Number (SN).
2. A bit more detail about the drone "turning off" while you were using the app to locate it.
Please let us know the current situation. We are always here to help.
I bought an 04 pro unit in the US from Pyrodrone and when I tried to have it fixed under warranty DJI claimed they couldn't cover it because it wasn't from the US. I even sent them a receipt showing it was purchased in the US and they STILL denied my claim. I'll never purchase another DJI product again. Stay far away from this company. They used to be a good company but they have become terrible. Be warned.
***Update they contacted me and still refuse to honor their warranty even after admitting they know my product was purchased from Pyrodrone in the USA. Don't get ripped off like me and avoid DJI at all costs if you live in the USA ***
Reply from DJI2026-08-21
2nd Sep. update:
Hi Craig,
We take your warranty-related review for the DJI O4 Air Unit Pro very seriously.
Upon verification, your device was purchased from a non-authorised DJI channel. Regrettably, we cannot offer warranty coverage for this unit in the United States.
Our Senior Service Manager has discussed this matter with you in full detail, and your device has been arranged for return to the sender.
We are sorry that the outcome does not meet your expectations. Should you need further assistance, please do not hesitate to contact us.
Thank you for your understanding and support.
--------------------------
22nd Aug. update:
Hello Craig,
Thank you for sharing your information, and we take your concerns very seriously.
Your case has now been escalated to our senior team, who will contact you via email to work through a suitable resolution. Please keep an eye on your inbox for their correspondence.
Thank you for your understanding and support.
----------------------------
Hi there, thank you for sharing your feedback, and we sincerely apologize for any inconvenience caused. We are committed to providing you with assistance and will need to coordinate with the relevant team to further investigate this matter. Could you please provide any reference numbers, such as order number or case ID (CAS)?
We are here to help and will follow up promptly.
LOGGED OUT AGAIN! Sick and tired of reaching a destination to find the drone has logged me out again and I’m not able to fly it because there is no available WIFI. POOR!!!!!!!!!!
Reply from DJI2026-08-21
2026/8/24 update：
Hi there, this is the DJI Support Team.
We’re sorry to hear about the inconvenience this has caused, especially when you arrive at a flight location without an available internet connection.
A DJI account may be automatically logged out in several situations:
1.If the account remains logged in for 90 days, the login session may expire. The app will normally provide reminders before expiration.
2.If the device connects to an abnormal or public Wi-Fi network that redirects to another login page, the DJI account session may also expire.
3.If the same DJI account is logged in on multiple devices, logging out on one device may cause the other devices using the same account to log out as well once they connect to the internet.
Thank you for your understanding and support.
===============================
We are sorry to hear about the issue you encountered.
Please try updating the firmware of your aircraft, remote controller, and DJI Fly app to the latest version. Additionally, could you please confirm whether the same DJI account is logged in on multiple devices at the same time? This may cause unexpected logout issues.
This information will help us further investigate and assist you.
Thank you for your understanding and cooperation.
As a DJI customer for over 12 years I have had nothing but impeccable service from them. Most recently my Mavic 4 Pro developed a niggle and my RC Pro 2 as well. Collected from Ireland free of charge on a Friday and shipped to France. Arrived back today, Wednesday all fixed for free under warranty. Communication has always been the best even at weekends. As a photographer who relies on great hardware and service my experience with DJI over the years gives me the confidence to purchase from and trust them completely now and into the future for my business and pleasure. Highly recommended!
Reply from DJI2026-08-20
Hey Adam!
Thank you for taking the time to share your experience. We are glad that our service team was able to assist you smoothly and return your equipment with minimal disruption to your work.
Providing reliable support to our users is simply what we strive for, and we deeply value your long-standing trust in our brand. We look forward to being of service whenever you may need us in the future.
Best regards,
DJI Support
Very disappointing experience with DJI support. My drone is already at their repair center and the quotation has been issued, but I never received the email needed to make the payment.
Phone support couldn’t solve the issue, and the live chat was equally useless. I’m literally trying to pay DJI, yet nobody seems able to provide a working solution.
Great products, but customer service and after-sales support are far below what you would expect from a company like DJI.
Reply from DJI2026-08-18
2026.8.20
Hello, so sorry to bother you again.
Regarding this issue, we have not received a reply from you. May I confirm if the problem still persists?
If so, please feel free to share more details, and we will check it for you as soon as possible.
Thanks for your patience and understanding.
==================================
2026.8.18
Hi there, this is DJI Support. We’re sorry to hear about your experience.
Regarding your concerns about not receiving an effective response and the expected email, we take this matter seriously. If convenient, please share your case number with us, along with the details of your communication with our support team, so we can help follow up and look into the situation further.
Thank you for your understanding and support.
bought an accessory, it failed immediately. shipped it back to them and now, weeks later they want me to pay to have it repaired. I bought it from their website and they also want proof of purchase??
Reply from DJI2026-08-18
Update: 20 Aug 2026
Hi William,
Hope this message finds you well, we have located your case and noted that you have previously corresponded with us through another platform.
Upon review, we confirm that your unit has been fully processed under warranty, we will arrange shipment of your item at the earliest possible opportunity.
Should you have any further inquiries or concerns, please do not hesitate to reach out to us.
Thank you for your understanding and cooperation.
Best Regards,
DJI Support
--------------------------------------------------
Hi there, thank you for contacting us, and we sincerely apologize for any inconvenience caused. We are committed to providing you with assistance and will need to coordinate with the relevant team to further investigate this matter. Could you please provide any reference numbers, such as order number or case ID (CAS)?
We are here to help and will follow up promptly.
Cannot fault them. Always quick to respond, amazing service, followup is second to none. never had a problem
Reply from DJI2026-08-17
Thank you so much for your kind words and support! 😊
We’re truly happy to hear that you’ve had such a positive experience with our service. Your feedback means a lot to us, and we’ll keep doing our best to be there whenever you need us.
I am really really angry with DJI now. I don’t even know what to say anymore. I used my drone ONE TIME, only ONE TIME, and it crashed. Then DJI told me they cannot repair it. What??? How is this even possible???
I keep contacting them and every single time is the same stupid copy paste reply, copy paste, copy paste. It feels like I am talking to a robot. Do they even read my messages?? I explain the problem again and again but they just send same answers like nothing happened.
I already have no expectation from DJI anymore. ZERO. Nothing. I paid so much money and this is what I get? Drone used one time and then cannot repair, customer service just keep copy paste replies. What a joke.
Honestly DJI is a garbage company. I am so angry and tired with this whole thing. I really regret buying it. If you are thinking to buy DJI, PLEASE don’t be like me. Don’t waste your money and don’t expect anyone to really help you when something goes wrong. I really hope nobody have to go through this stupid experience like I did.
Reply from DJI2026-08-16
Update 19 Aug 2026
Hi Michael,
We have attempted to contact you to collect relevant information but have not yet received your response. Please feel free to reach out to us anytime should you require our assistance in the future, and we will be glad to support you.
Thank you.
Best Regards,
DJI Support
----------------------------------------------------------------------------------
Hello, this is DJI Support.
We are sorry to hear about your experience and understand your frustration. We take your feedback seriously and would like to further investigate your case to better assist you.
Could you please provide your product’s SN (Serial Number) and any case number or any reference number from your previous communications with DJI?
We look forward to your reply and will do our best to assist you further.
I am writing this review due to appalling customer service and a missing order.
> My package (Order #0441018438416) was marked as ready for collection at a DPD Pickup Shop on 28th July. However, I went to pick up the package from the pick up point I was told the package wasn't there to pick up the person that works there confirmed directly to me that they do not have the package.
> DJI Presales Support opened an investigation with DPD and informed me it would take a minimum of 8 working days. It has now been over 8 days since that timeframe passed, and despite me chasing them repeatedly for an update or a refund, I am being completely ignored.
> I have received neither the product I paid for nor a refund, and support has gone completely silent. I strongly advise buyers to proceed with caution when ordering directly, as support disappears as soon as something goes wrong.
> Case Details for DJI Escalation:
> * Order Number: 0441018438416
Case no 10324650
🤬🤬😡😡
Reply from DJI2026-08-15
2026/8/17 update：
Hi there, this is the DJI Support Team.
Thank you for your patience. Our relevant team has provided you with the latest update regarding your case via email.
Please kindly check your inbox when convenient. We sincerely apologize for the inconvenience this situation has caused. If you have any further questions, please feel free to reply directly to the email, and our team will continue to assist you.
Thank you for your patience and understanding.
===============
Hi there, this is the DJI Support Team.
We sincerely apologize for the inconvenience and frustration this situation has caused.
We have noted the order number you provided and have already asked our relevant team to further verify the current status of the package and case. Please allow approximately 1–3 business days for us to receive further feedback.
We will update you as soon as we have more information.
Thank you for your patience and understanding.
Best regards,
DJI Support
They actually scammed me on tiktok. Order number A refund for my tiktok order has not been issued. 576920360473237584
They actually scammed me on tiktok.
This is my order number
576920360473237584
For the 100th time i have no way of reopening the closed case or resubmitting the return request or requesting a refund.
Dji has to initiate a refund themselves or contact tiktok themselves to process a refund.
I purchased from the official dji TikTok store.
I purchased the following items.
DJI Osmo Pocket 4, Pocket Gimbal Vlog Camera x2
Reply from DJI2026-08-15
2026/8/23 update：
Hi there, this is the DJI Support Team.
We have been following up on your case, but we have not yet received a response from you.
Our relevant team has already contacted you via TikTok direct message and provided information regarding the next steps. They are currently waiting for your confirmation before the case can move forward.
Please kindly check your TikTok messages when convenient and reply to the team there so we can continue assisting you with the case.
Thank you for your time and understanding.
==========================
Hi, we’re sorry to hear about your experience, and we really appreciate your patience in providing the order number.
To better assist you, could you please provide us with some additional information? You can also let us know which store or platform you purchased the product from, as well as the product model and any other relevant details. This will help us look into the matter and follow up for you.
We look forward to hearing from you.
Thank you for your trust and support.
extremely poor after sale service, would not recommend buying any product from DJI
Reply from DJI2026-08-14
Hello, this is DJI Support.
We are sorry to hear about your feedback and we truly value your experience with us. We would like to better understand your situation and assist you further.
Could you please share more details about your experience? If you have any related case number or reference number, please provide it to us so we can look into it accordingly.
Thank you for your time, and we look forward to your reply.
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8/17 update
Hi fsssL,
We have not yet received a response from your side, and the information provided is currently insufficient for us to proceed with further assistance.
Please feel free to contact us again in the future if you have any further questions or need support.
Thank you for your understanding.
They lied in their response. Said that a refund has been issued but it hasn’t.
A refund for my tiktok order has not been issued.
576920360473237584
I am owed £1000 by this company.
My tesco credit card company warned me prior to my purchase to be careful with tiktok and i didn’t listen.
Firstly no one has reached back out to me, secondly what new application needs to be submitted?
Theres nothing i can do on my end, i have no way of opening anything from my side.
Reply from DJI2026-08-14
Here is DJI Support. Regarding the issue you mentioned, we will further investigate the matter. Thank you for your patience and understanding.
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8.15 update
Hi abdul,
Thank you for reaching out. We arranged for the relevant team to contact you yesterday. A new application needs to be submitted before the refund can be processed.
If you have any questions, please feel free to contact the relevant team directly for more accurate assistance.
Thank you for your understanding!
Hi DJI where is my refund for this tiktok return? 576920360473237584 ??? Its been several weeks since you received it and have not issued a refund via tiktok?
Reply from DJI2026-08-12
14th Aug. update:
Hello Abdul,
Thank you for your review, which we have taken seriously. We have expedited your refund request, and the refund has now been completed. The funds should be credited shortly, so kindly keep an eye on your account.
Please feel free to contact us if you have any other questions. We are more than happy to assist you further.
Thank you for your understanding and support.
---------------
Hi there,
Sorry for any inconvenience caused. Please provide your Case ID so we can investigate this further for you.
Phantom 4 zerschellt und DJI interessiert das nicht!!!
Super Drohnen, bis was passiert.
Meine Drohne ist aufgrund eines technischen Defekts (DJI-seitig) abgestürzt. Kein Bedienerfehler. Ich habe die Drohne gestartet und diese hat sich nach ca. 3m Höhe einfach von selbst abgeschaltet. Diese ist schön auf den Asphalt zerschellt. Füße kaputt, der untere Rahmen gesprungen. Der Akku zeigt seitdem einen Fehler an. Wie auch immer der Akku dabei kaputt geht ist mir schleierhaft. SO kann man auch Geld machen. Müssten mal die Handyhersteller auch machen. Immer den Akku tauschen, wenn das Handy herunterfällt. DJI ist es egal, da der Support offiziell eingestellt wurde. Super!!! Kaufst ne Drohne für 1000 Euro und der support wird eingestellt. Wenn ein 5 Jahre alter BMW einen Unfall hat und eine Person wird dabei verletzt, wenn der Gurt nicht funktioniert hat. Dann sagt BMW ja auch nicht. " Sry, die Garantie ist leider vorbei und der Support auch!!! Aber wenn du willst, kauf dir neuen Müll von uns!!!"
Ich bin so sauer auf DJI nach dem Vorfall.
Answer:
Even though support has been discontinued, you surely have parts in stock anyway. Where are independent dealers supposed to get parts for the drone? You could at least offer to send me the parts; I could have the repair done at an independent workshop. You could also offer a new battery as a gesture of goodwill. That’s called customer retention—at least, that’s what I learned during my training as a Bachelor Professional of Business. Besides, it’s questionable why a battery would show an error just because it fell (while inside the device, from a height of 2–3 meters).
As it stands, my drone is now broken; if I go to an authorized service center, I might as well just buy a new drone. A new battery is at least €120, the drone’s casing is at least €200, and labor is at least €200. That brings the repair cost to around €500. If I add another €150 to that, I’m already looking at the Mini 5 Pro.
All manufacturers talk about sustainability, but that seems to exist only on paper.
Reply from DJI2026-08-12
8.14 update
Hi Dietmar, we are truly sorry to hear about the crash of your Phantom 4 and completely understand your frustration regarding the repair options.
As electronic products are affected by technological developments and changing usage requirements, each product generation has a fixed life cycle. To continuously provide premium product and service experiences, DJI regularly optimizes resource allocations to promote the development of new technologies. Therefore, official support and repair services for the Phantom 4 and its accessories were officially suspended on July 15, 2023. We sincerely apologize that direct factory repair services can no longer be provided for this model.
As our chat support team suggested, we highly recommend reaching out to authorized DJI dealers or independent repair centers. They may carry residual stock of replacement parts and might be able to assist you with repairing the drone and replacing the battery.
We truly appreciate your past support for DJI and apologize for any disappointment this situation has caused.
----------------------------------------
Hi,
We’re truly sorry to hear about your experience, and we completely understand how frustrating and disappointing this situation must be, especially after the drone unexpectedly shut down during flight and was damaged as a result.
We also understand your concerns regarding the product’s support status. While the drone has reached its End of Service (EOS) status, we would still like to understand the situation and see how we can assist you as much as possible.
Could you please provide us with the following information?
The drone’s serial number (SN)
Photos showing the damage to the drone
A photo of the battery and the error message it is displaying
Any relevant flight records or logs, if available
Once we receive the information, we’ll further check the situation and do our best to provide you with appropriate assistance.
Thank you for bringing this to our attention and for giving us the opportunity to help.
Best regards,
DJI Support Team
1 star for ther annoying app that does not allow to change the location where files shall be stored. my internal memory almost full but plenty of space on the SD card, but the shitty app does not allow to change it.
Edit:
Samsung S25, latest DJI Mimo app version from Google Play.
Usually apps that require a lot of data storage ahave the function to change the storage location from internal (phone) to external (SD Card). i could not find any possibility inside the app to change the storage location. Seems like it saves into Google Gallery app which is by default the internal storage. Having the possibility to select a SD Card as location would make transferring between devices so much easier.
Reply from DJI2026-08-11
2026.8.13
Hi there, we are truly sorry to have caused you such inconvenience.
We regret to inform you that custom modification of the storage path is not supported for the time being.
Please rest assured that we will log your feature request and forward it to the relevant team for evaluation. We will continue to optimize our products and services based on feedback collected from users.
Thank you for your support and understanding.
================================
2026.8.12
Hi there, we’re sorry to hear about your frustration with the app, and we understand how inconvenient it can be when your internal storage is running low while there’s still plenty of space available on your SD card.
We appreciate you taking the time to share this feedback. We’ll make sure your suggestion regarding the ability to choose the storage location is passed along to our development team for consideration.
If convenient, please provide your app version, device model, SN, and any other relevant information so we can further investigate the issue and assist you.
Thank you for your understanding and support.
After waiting for 10 days for my DJI… Told i have to wait minimum 26 days at least!
After waiting for 10 days for my DJI Osmo Pocket 4 Pro they have given zero updates for 10 days i had to chase them as i did not receive an update what so ever! After chasing them they told me they "think" my order would be able to ship arround 26 days after my order date! and said sorry we can refund you! This is absolutelly unacceptable as customer service! paying north of £700 for a camera and having to wait a minimum of 26 calendar days! They do not care just said we will refund you sorry! Stay away and look for better alternatives this company is unbeliavable!
Reply from DJI2026-08-11
12th Aug. update:
Hello Konstantin,
Thank you for your feedback. We sincerely apologise for any inconvenience caused by the delay in shipment.
We are pleased to let you know that your order has been dispatched. You can track the latest shipping progress by visiting your order page.
Should you have any further questions, please do not hesitate to contact us. Thank you for your patience and understanding.
Kind regards,
DJI Support Team
--------------------
Hi,
We’re truly sorry to hear about your experience and understand how frustrating it must be to wait for an extended period without receiving any updates, especially after placing an order for a high-value product.
We’d like to look into this and do our best to assist you. Could you please provide us with the following information?
Your order number
The email address associated with the order, or your case number if you have one
Once we receive the details, we’ll help follow up on the situation and provide further assistance.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration caused.
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