DJI (dji.com) has a 3.0 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 32% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently struggled with unhelpful support agents, automated replies, and extremely long waiting times when trying to resolve technical issues. Many people also reported receiving faulty equipment or experiencing sudden hardware failures shortly after purchase, accompanied by frustrating warranty claims. Reviewers expressed deep disappointment over the lack of proper solutions and communication when seeking help.
The minority of people were satisfied with the efficient after-sales service, noting smooth communication and fast product replacements. Some reviewers noted that their broken devices were thoroughly investigated, quickly repaired, or swapped without incurring extra costs.
Auto-generated from all reviews of this business. For reference only.
I recently purchased an air 3s for a trip on coastal NSW that I had been planning for months.
The drone itself is fantastic, great camera, great controls and awesome video.
Unfortunately I crashed it into a tree over a lake and it ended up fully submerged, I was able to retrieve it and lodged a claim through DJI care refresh straight away, thinking that my holiday drone video plans were ruined.
Well, I received a brand new air 3s in rural/coastal NSW in 21 hours from the accident time and my holiday is back on track.
Cannot recommend DJI enough, especially the care refresh insurance.
Reply from DJI2025-03-15
Hello. Luke. Thank you so much for sharing your experience with us! We’re thrilled to hear that you’re enjoying your Air 3S and that it has been a great companion for your trip along coastal NSW. It’s fantastic to know that the camera, controls, and video quality have met your expectations.
Your kind words and recommendation mean a lot to us, and we’re grateful for your support. If you have any further questions or need assistance during your trip, please don’t hesitate to reach out. We wish you a wonderful and memorable holiday!
Excellent, fast service! Best I’ve seen in recent times
Reply from DJI2025-03-15
Hello. Jorens. Thanks for sharing your feedback on our service. This will surely strengthen our customer relationships and foster advancement in customer service between our DJI customers. We're glad to be of service. Thank you for choosing DJI.
I had a non functional front screen on my DJI osmo action 5 pro. I was in contact with Dji support who first didn’t understand my issue. After some explaining they told me to create a support case. I did that and they sent me a waybill which I used to send my defect action camera.
I got a call 2-3 business days prior and they told me they were giving me a new action camera for free. The next day I received it and as said it was brand new. And I thought that was it.
The day prior to receiving my replacement action camera they called me and asked me if it was all fine with receiving the replacement camera and asked me if I needed anything. Never in my life have I gotten this kind of service. This was over the top kind of service.
Reply from DJI2025-03-14
Hi there, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our customer service for DJI users like you. We're thrilled to have the opportunity to serve you. Thank you for choosing DJI - we're committed to delivering the best experience possible for our customers.
I have to change my review to a 5-star rating. After returning the item, I purchased the TX and RX bundle, and everything is working perfectly. I highly recommend you guys to point out that to get the best experience, you need the 2 products.
Reply from DJI2025-03-05
Hi Mathies, we are sorry to hear about this feedback. In order to better assist, would you mind providing us with the conversation ticket number? We will help you to further check with our relevant team and see how to assist you better. Looking forward to your update!
Update 1:
Thank you for your reply! We have sent you an information request, which you can accept and share us with your e-mail address. We will help you to locate the conversation and further follow. Thanks.
Dear DJI, I love your company and all your products.
I appreciate both DJI, Trustpilot and iUnlock.app because I will finally be able to unlock my cellular with the PUK code I will soon receive. My IMEI is 353243105122674
Thank you very much.
Regards,
Sergio De Agostini
Reply from DJI2025-02-27
Hi there, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our customer service for DJI users like you. We're thrilled to have the opportunity to serve you. Thank you for choosing DJI - we're committed to delivering the best experience possible for our customers.
I love their products. I owned 3 drones of them The Gimbal which I pair with the Tilta Advanced Ring. I own the action cams the products work great.
Unfortunitly their Teachstack is terrible. For each device you need to download a new app for all registration purposes and It is impossible to have just one DJI account with all products registered into one menu-item (MY PRODUCTS) or something.
The DJI store account does not hold the DJI Fly registered products or the handheld products.
It is one big mess.
But there hardware there products the product interface, quality of the products I love it.
Reply from DJI2025-02-24
Hi there! Thank you for your honest feedback and for being a loyal DJI customer! We're thrilled to hear that you're enjoying the performance and quality of our products, from drones to gimbals and action cameras. We appreciate your enthusiasm for the hardware and product interfaces.
We also understand your frustration regarding our current app and account structure. We acknowledge that having multiple apps and separate registration processes can be inconvenient, and we sincerely appreciate you bringing this to our attention.
We're constantly working to improve our user.
Everything is great and had some fast and very understanding customer service. Dji also makes amazingly portable and powerful drones.
Reply from DJI2025-02-23
Hi there, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our customer service for DJI users like you. We're thrilled to have the opportunity to serve you. Thank you for choosing DJI - we're committed to delivering the best experience possible for our customers.
Item never arrived but got a full refund, appreciated
Reply from DJI2025-02-18
Hi there. We truly appreciate you bringing this to our attention. We truly regret any inconvenience you've experienced and want to make things right. In order to assist you effectively, could you please provide us with any relevant information, such as the order number, so that we can conduct a thorough investigation from our end ? Your cooperation is greatly appreciated. Looking forward to your prompt response. Thank you.
Update 1:
Hi Jamesie, I hope this message finds you well. We would like to inform you that the refund for order 044******8062 was completed on February 25, 2025. Typically, the refund will be credited back to your original payment account within 1 to 3 working days, depending on your bank. Please check your account later to see if the refund has arrived.
If you have any further inquiries or need assistance, please feel free to contact us. We are here to help!
I have a DJI Osmo Pocket 3 which developed a fault with the screen after over a year. It was out of warranty. I sent it in for repair (which was really slick and uses DPD drop off) and a couple days later they told me they would be sending me a brand new replacement unit free of charge. Couldn't be happier, great customer service (I love the camera too)
Reply from DJI2025-02-14
Hi there, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our customer service for DJI users like you. Thank you for choosing DJI - we're committed to delivering the best experience possible for our customers.
In a world of corrupt businesses that don't honour their products and don't care about you after they've gotten your money, DJI stands out above and beyond. I bought an expensive gimbal that I didn't check if it was compatible with my phone. Even though I'm past the return date, DJI sent me a shipping label to return it. I really appreciate this as it was my fault for not checking compatibility and I was past the 30 day timeframe for returns. So many other companies I've dealt with would not be this understanding. I will be a forever customer. At some point I need a new microphone for my YouTube videos and you can bet that I'll be buying a DJI one.
Reply from DJI2025-02-14
Hi there, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our customer service for DJI users like you. Thank you for choosing DJI - we're committed to delivering the best experience possible for our customers.
I had an accident and crashes my DJI Mini 4 pro drone. I had it covered with the DJI care&refresh service so I started an Express Service case from their DJI fly app. The day after sending my damaged drone DJI customer service called me up asking if I had any questions regarding my service case. Then, after only 4 days my replacement unit arrived. I live in the north of Norway so I was highly impressed of this short delivery time. Some days later I got a new phone call from DJI customer service, asking if everything about this service case was ok. This is by far the best customer service experience I've ever had.
Thank you DJI!
Reply from DJI2025-02-12
Hi there, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our customer service for DJI users like you. We're thrilled to have the opportunity to serve you. Thank you for choosing DJI - we're committed to delivering the best experience possible for our customers. Thank you.
I had some problems during the product exchange. DJI called me and helped me solve the problem. I told them that some issues needed improvement and they listened to my criticisms kindly and took them into consideration. Thank you.
Reply from DJI2025-02-11
Hello. We're very sorry to hear about your feedback. With this, may we confirm if you've contacted our team? We want to help you in any capacity and we need to communicate with the relevant team to further look into this matter. Kindly provide any reference ticket/case number (CAS). We're always here to help.
Update Feb.11
Hello. Thanks for the information provided. We'll communicate it to the team to further assist. At the same time, we'll make sure to keep an eye on it. Thanks for being patient.
Update Feb.13
Hello, our relevant team has replied to you via email. Please check it carefully. You can respond to this email or contact us if you have any questions. Thank you.
Update Feb.13
Dear Customer,
Thank you for being so patient. Following the completion of the receipt on February 11th, we have processed the refund of the pre-authorization. Please could you confirm whether you have received the refund?
Furthermore, we will impose stricter requirements on the follow-up efficiency for this case in the further, ensuring that all necessary follow-ups are completed within 72 hours.
Should you have any questions or require further assistance, please do not hesitate to contact us.
They were very quick and efficient. As soon as I made a Repair inquiry online, they emailed me a shipping label. They emailed me when they received it. They emailed me the repair cost and what was wrong. It was repaired and shipped out in 2 days. I knew exactly where we were in the entire process. Lots of communication. Great job
Reply from DJI2025-02-10
Hi there, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our customer service for DJI users like you. We're thrilled to have the opportunity to serve you. Thank you for choosing DJI - we're committed to delivering the best experience possible for our customers.
Wonderful quality products. Pricing/quality is in great balance. Unboxing experience feels like christmas.
Reply from DJI2025-02-07
Hi, there. Thank you for your support of our product, we will keep moving to provide more products with good quality and more professional customer service. If you have any further questions or concerns, please do not hesitate to contact our support team.
What a great company, nothing but excellent service from start to finish, highly recommend refresh care package,I crashed and broke my mini pro 4, turn around in 3 days to repair,I can't fault dji or they're products, you'd be crazy to waste your time elsewhere
Cheers dji
Reply from DJI2025-02-07
Hi there, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our customer service for DJI users like you. We're thrilled to have the opportunity to serve you. Thank you for choosing DJI - we're committed to delivering the best experience possible for our customers.
order number #########6121
i ordered two items: DJI Mic Mini Transmitter (Infinity Black) and DJI Mic Mini Charging Case
from DJI website on 29th Jan 2025.
Both items were processed, and ready for shipment on 30th Jan 2025. Courier DHL was notified of the shipment of the 2 items:
* DJI Mic Mini Transmitter (Infinity Black) with airway bill number: ######9311
* DJI Mic Mini Charging Case with airway bill number: ######3924
i was notified by DHL on 1st Feb 2025 that ######9311 had been picked up and estimated date of delivery was 3rd Feb. I received my Mic Mini Transmitter (Infinity Black) on 3rd Feb.
However, till date, the item DJI Mic Mini Charging Case with airway bill number ######3924 is still reflected as “Shipment Information Received” on DHL website. In other words, to my limited knowledge, would only mean that the item has not been scanned and received by DHL agent. Or the item had gone missing in the delivery process.
I contacted DJI support centre via online chat on 3rd, 4th, 5th & 6th Feb; I was attended to by agent M, A, G & Ma respectively. I was informed the issue has been escalated and a representative from DJI would inform me of the status of my order within 12 to 48 hours every time. That is a lot of 48 hours to wait. Eventually Al** called on 5th Feb that my item would be delivered on 6th Feb. But the order status was still not updated on DHL website. So i used the online chat again. I was informed by Ma to wait another 12hours for relevant party get back to me.
It seems to me that their customer service can only forward my issue to the relevant department(s) but whether anyone is really looking into the issue is anyone's guess. When i asked for a ticket number, the customer service is not able to provide one. When i asked for email address of relevant party to contact, i was denied. When i asked for their supervisor's email address, again i was denied. The best part is they kept assuring me someone will look into the matter with almost the same "canned texts". From what i can tell, the accountability or service level kpi is not on par, and it was unlikely to be customer-centered. Pardon my exaggeration. it is so frustrating dealing with DJI support centre.
Finally, i asked for a refund. I was told by Ma, she would put up a request for the refund. Again i am to wait for an email from the relevant department - at least i should get an email this time. :\
Update 6 Feb 2025, 2125hrs
The service recovery from the DJI team was outstanding. The item has been shipped out. I have updated my experience to 3 stars.
Reply from DJI2025-02-06
Hello. We noticed that you have posted on the DJI Forum. We have replied to you on the DJI Forum.
Your DJI Mic Mini Charging Case has been sent via DHL, tracking number 9029893924, please check it, thank you.
If you have any further questions or concerns, please do not hesitate to contact our support team.
Update 2
Hello. Thanks for sharing your feedback on our service. This will surely strengthen our customer relationship and foster advancement in customer service between our DJI customers. We're glad to be of service. Thank you for choosing DJI.
If you have any further questions or concerns, please do not hesitate to contact our support team.
Very disappointed with the DJI website, my drones/devices don't show in my DJI Account. My bound to my DJI account Mini 3 PRO drones now read already bound to another account on my DJI RC Remote Controller RM330. Hugely problematic unbinding & binding to my account. Such a shame these drones are excellent in the air, & fly brilliantly.
Reply from DJI2025-02-04
Hi there, we're sorry for the inconvenience caused. If you need to change the bound account, we recommend that you first log in to the associated account on your remote control to unbind your Mini 3 Pro.
Path: Profile > Device Management > Account and Device > Remove device from account.
We sincerely hope this information proves helpful. Feel free to reach out if you have further questions or need assistance. Thank you.
I have had my eyes on this product for months doing my research for a product that was perfect for travelling and getting into videography. This is the perfect small form factor high quality camera i was looking for
Reply from DJI2025-02-04
Hello Campbell,
Thank you for sharing your enthusiasm about DJI Osmo Pocket 3. We're thrilled to hear that you've found it to be the perfect fit for your travel and videography needs. It's wonderful knowing it aligns with what you were looking for.
We sincerely appreciate your understanding and support of DJI. Thank you.
Great service from start to finish ,I came across a minor issue in which Dji went above and beyond to fix and they did just that all in snappy time ,no problems just solutions.Go Dji !
Reply from DJI2025-02-03
Hi there, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our customer service for DJI users like you. We're thrilled to have the opportunity to serve you. Thank you for choosing DJI - we're committed to delivering the best experience possible for our customers.
Sold a "Professional" drone that failed in 5 hours.
Sold a Professional drone. Remote control lasted all of 5 hours. It failed. They refuse to replace the remote. Strongly advise that you steer clear of these terrible engineers and greedy business policies!
Updated review after they realized I actually bought the drone new and had barely used the "professional" drone... They didn't provide a simple fix for an engineering defect and they didn't even fix the remote the way that they said they were going to fix it. In the end, they sent an entire different remote control. No further mention of the engineering defect whatsoever.
It's basically a worthless product and anyone who buys the product is worthless... even if they could help them.
Reply from DJI2025-01-23
Hi there, we are sorry to hear about this feedback. May I know if you have contacted our DJI service support before? If so, would you mind providing us with the relevant case number or conversation ticket number? This information will help us better to check with our relevant team and see how to assist you well. Looking forward to your update!
Update Jan 24
Hi there, we are sorry for any inconvenience. We'll communicate it to the team to further assist. At the same time, we'll make sure to keep an eye on it. Thanks for being patient.
Update Jan 26
Hello, our relevant team has replied to you via email. Please check it carefully. You can respond to this email or contact us if you have any questions. Thank you.
Update Feb.6
Hello. Upon checking, the product has just been delivered and left outside of the door. Please kindly collect it and test it with your drone to see if it is working properly now.
It has been our pleasure to assist you with this and please feel free to let me know if you have any further inquiries.
Have a good day.
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