DJI (dji.com) has a 3.0 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 32% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
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Most reviewers were unhappy with their experience overall. Consumers frequently struggled with unhelpful support agents, automated replies, and extremely long waiting times when trying to resolve technical issues. Many people also reported receiving faulty equipment or experiencing sudden hardware failures shortly after purchase, accompanied by frustrating warranty claims. Reviewers expressed deep disappointment over the lack of proper solutions and communication when seeking help.
The minority of people were satisfied with the efficient after-sales service, noting smooth communication and fast product replacements. Some reviewers noted that their broken devices were thoroughly investigated, quickly repaired, or swapped without incurring extra costs.
Auto-generated from all reviews of this business. For reference only.
(This was originally a 1-star review. I've changed it to 5 stars because DJI handled the situation really well.)
I own an Osmo Action 4 and have nothing but positive things to say about it. This camera is ridiculously reliable. I use it to capture surfing footage exclusively and it has never let me down.
I have had to use Care Refresh Premium twice. Both times because of mistakes on my part, while handling or cleaning the camera.
First replacement was smooth as butter. Made a request and received a new camera within 48 hours. Oustanding process.
Second replacement was a bit more complicated. My request was at a standstill for 5 days, even though DJI had received my payment. With the support telling me to "wait until tomorrow, we are still investigating" every day, I decided to write a 1-star review on here. DJI responded (see below) and I received a new camera within 48 hours. I was also offered a refund for the administrative fees. Impressed with how well DJI handled my negative review, I am changing it to a 5 stars.
Overall, I am very satisfied with the Osmo Action 4. I was praising DJI for its reliable product, and will now do so for its great customer service as well.
Reply from DJI2024-12-09
Hi there, thank you for providing the information and bringing this to our attention. We sincerely apologize for any inconvenience you have experienced.
We kindly ask for your patience as we escalate your issue to our relevant team for further investigation. Thank you for your understanding regarding this matter.
Update:
We are sorry for the inconvenience. We have noticed that our relevant team has sent you the SL. If you are still willing, please send us the old device. We will arrange the shipment to you as soon as we receive it.
The best customer service, “Unable to activate”error message
The best customer service. They will not disappoint you in any way.
I bought my DJI mini 4 pro and after unboxing, I could not activate the drone due to firmware default. I contacted them and requested for a replacement, and they immediately sent me the shipping label to return it back. Only after a few days, they called me and told me that they are going to solve the problem and replace the drone in to a new one. Eventually, my new drone arrived only after 5 days of sending the original back. After receiving the new drone, they called me again to see if everything was right.
Reply from DJI2024-12-02
Hi there, thank you for your feedback as it helps us strengthen our customer relationships and continuously improve our service. Thank you for choosing DJI, we're grateful for the opportunity to serve you. Feel free to reach out if you have any questions or need assistance. We are always happy to help!
Sent in a drone that was faulty after it crashed, they've replaced it for a new drone for £100.
Wasn't expecting that, really quick turn around too 3 days.
Reply from DJI2024-12-02
Hi there, thank you for your feedback as it helps us strengthen our customer relationships and continuously improve our service. Thank you for choosing DJI, we're grateful for the opportunity to serve you. Feel free to reach out if you have any questions or need assistance. We are always happy to help!
Got a DJI Neo a couple of months back. Super experience and easy to use but it... flew away! I used the form in DJI's platform to activate the insurance and I couldn't have had a better experience. Clear instructions, amazing deadlines, and got called but customer care to know if everything went well and if I got the drone back in good conditions. Really nice touch and super careful.
Reply from DJI2024-11-21
Hi there. Thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our customer service for DJI users like you. We're thrilled to have the opportunity to serve you. Thank you for choosing DJI - we're committed to delivering the best experience possible for our customers.
Hi there. Thanks for sharing your experience. We're pleased to hear that you're satisfied with our service and products. Our ultimate goal is your satisfaction, and we are thrilled to know we can assist you promptly and efficiently. Thank you for your great support and have a wonderful day!
Was happy with the level of customer support for my lost drone replacement service
Reply from DJI2024-11-18
Hi there, we are delighted to hear about your positive experience with our support team. Our ultimate goal is your satisfaction, and we are thrilled to know we can assist you promptly and efficiently. Thank you!
In the scheme of things, poor support aside, every DJU drone I have had has been pretty amazing when you think about it. Reliable and quality.
Reply from DJI2024-11-17
Hello. We're very sorry to hear about your feedback. With this, may we confirm if you've contacted our team? We want to help you in any capacity and we need to communicate with the relevant team to further look into this matter. Kindly provide any reference ticket/case number (CAS). We're always here to help.
So far so good. Just need dji fly app updated and I'll be write as rain 🌧 🙂
Reply from DJI2024-10-24
Hi there, thank you for your feedback. May I know is there anything we could help with the DJI Fly APP? If you have any questions, please feel free to let us know. We will be more than happy to help!
The best service one could ask for.
I recently needed to send my Mini 4 Pro back after my learning went sideways. I filled out a repair form and had a chat in live chat and mentioned that I didn't realise I needed to buy the "care refresh" within 2 days after activation. The team at DJI was very helpful and kind. Not only did they say I can buy the Care Refresh once I get the drone back by doing a quick flight, but they also gave me a hefty 50% discount on the repair.
The whole experience of damaging the drone was stressful, but DJI certainly made that stress melt away. I sent the drone on Friday and got it back the following Thursday, so all was done within a week, and that, my people, is how you do that and how DJI do their best to accommodate their fan base. I have no trouble in recommending to everyone that DJI have your back even if you fail to buy the Care Refresh in time.
Huge Thanks, DJI Team ;)
Can't wait to take my Mini 4 Pro back out to fly.
Reply from DJI2024-10-24
Hi Stephen, we appreciate your time sharing your experience with our service. Rest assured that we will provide even better service in the future. Please don't hesitate to reach us if you have any DJI-related concerns. We're happy to help. Thank you for your support.
I would like to express my satisfaction with DJI.
I recently purchased a Refurbished 2 fly more combo which came packaged as new (obviously some cosmetic damage which is normal for refurbished items to have). Had my first flight but noticed that a squeaky/hissing sound was coming from a propeller motor.
I contacted them about about the issue and offered a replacement, they sent the return label last Saturday, I shipped it offer same day and it arrived on Monday, they worked very fast, and sent a new replacement on Tuesday, I received the new Avata 2 on Friday and to my surprise it was a brand new Avata 2! (Not refurbished)
I will now upgrade my Air 2s to the 3s without hesitation.
I would recommend them 100% with a blink if an eye (both refurb and new)
Reply from DJI2024-10-20
Hello. Thanks for sharing your feedback on our service. This will surely strengthen our customer relationship and foster advancement in customer service between our DJI customers. We're glad to be of service. Thank you for choosing DJI.
I had many flying time with dji the only down is Pontensic Atom 3 out beat them up to the mini3 and pro
Reply from DJI2024-10-18
Hi there, thank you for sharing your experience with us. We're sorry to hear about your feedback. We value your enjoyment of flying time with DJI and would greatly appreciate any specific feedback or suggestions you might have on how we can enhance our products to meet your needs better. Your satisfaction is our top priority, and we are committed to continuously improving our offerings for valued customers like you.
Unfortunately, I wanted to buy a new S3 drone, but I don't like the option of buying it, why am I forced to buy a drone with a radio when I already have a radio, and secondly, why can't I buy a drone with one battery. I have 2 DJI drones and I don't think I will have any more, I have to have a separate radio for each, but I still use one because they are compatible. I gave up on the purchase.
This is a very good company with very nice devices, but the offer is rubbish. Do you care about your customers or not?
Reply from DJI2024-10-15
Hi there. Sorry for the inconvenience. Thank you for bringing this to our attention. We appreciate your feedback and will ensure it is passed on to the relevant department for further consideration. Should you be interested in purchasing a unit with just one battery, we suggest exploring the DJI Air 3S (DJI RC-N3) standard combo, which includes a single battery.
This review is based upon case number: CAS-18309816-T0K4G0.
The service and repair process started on 2024.09.26. I received my DJI Avata 2 back on 2024.10.11. The process took approximately two weeks to complete, which overall is not terribly long. However, during those two weeks, I struggled with customer support and repair to effectively correct my issue with my Avata 2.
I had sent in my drone because I had identified defects in the gimbal structure of the aircraft after my maiden flight. No, I did not crash (I know there are a lot of people out there that would say they didn't crash and did, but I am not one of those people). After I sent in the pictures of the defect and my flight logs the DJI repair team immediately stated that I had crashed and wasn't under warranty. I had to fight tooth and nail with them to justify my case. It finally took me extracting the last recorded video from my goggles to prove where I was flying (around artificial turf) and whatever their data analysis team determined as a crash wasn't a crash. From the video, the evidence clearly displayed that the defects the aircraft had were not caused by any kind of crash.
The manager who took on my case finally offered free repair of my issues. I am extremely grateful for the offer. After receive my drone back on 2024.10.11, DJI made effective repairs and the drone looks brand new. I haven't taken the aircraft out for a flight as of yet, but as of now my issue has been corrected.
Reply from DJI2024-10-15
Hi there. Sorry for the inconvenience caused by us. Thanks for sharing your feedback on our service. This will surely strengthen our customer relationship and foster advancement in customer service between our DJI customers. We're glad to be of service. Thank you for choosing DJI.
I am only writing this review Here is the Order Number
0442181882058
Order Time
2024-09-20 16:54:39 (UTC)
i have paid for a drone and DHL has said it has been delivered and it has not been delivered.
I am away on holiday in Greece and DHL have said i have signed for it and added my name to the delivery.
I have sent Dji all my evidence and my flight details, customer support is not getting back to me i need to know when i will receive what i have paid for.
I have a wedding job to add some drone shot which i will having to hirer another drone for this event.
Has anyone come across delivery problems
Reply from DJI2024-09-27
Hi there, we are sorry for the inconvenience. We will confirm this issue with the corresponding team and ask our team to reply to your email as soon as possible.
Amazing amazing amazing customer service 🙏
Bought myself Mavic Air as a used item with which I was really happy, it did what I expected from such a brand, however few months later it developed some visual error that would need calibration by a certain software DJI Assistant2, however it didn’t work and decided to send it fir repair. DJI assisted me with delivery, so this wasn’t trouble at all!!They soon contacted me following assessment of fault and gave me a quote for the repair as it was out of warranty! I was a bit reluctant to go ahead with repair but eventually I gave it the green light. A couple of days and they informed that the repair is done and soon will be in the post. 3 days later to my surprise I received elegantly packaged parcel with brand new Mavic Air drone , brand new controller, and brand new accessories / props, connector adapters/ in an elegant shoulder bag and a separate drone zipped bag!!!! Everything looked just amazing with fully charged battery!!!! And yeh I forgot the gift that came with it !! I am really lost to words !!!!!
Never had such a nice experience from any other company
Thank you guys ! You made my day
Reply from DJI2024-09-25
Thanks for sharing your feedback on our service. This will surely strengthen our customer relationship and foster advancement in customer service between our DJI customers. We're glad to be of service. Thank you for choosing DJI.
Avoid DJI at all costs. They don’t have the best product on the market, instead they have the worst customer support.
I purchased last month Osmo action 4. This month they released Osmo action 5 which has many improvements over OA4, especially battery life, which to me was important. I first hoped there was a trade in program, I had a chat with their support just to get their “we are very sorry” jingle. “Not possible, the program was down since 2021. Just sell your camera on eBay or whatever, then come back and buy OA5 from us.” Cool. I mentioned that any serious tech company provided trade in programs, Apple, Samsung, why don’t they? The response was, I will help you this time, we will refund your OA4 if you commit buying IA5, I said “Yes, I agree”. They replied “Good, our support team will be in touch with you in 24-48h” Support replied next day by email starting with their “we are sorry for your inconvenience “ jingle, At this time I was skimming through the email to read the part about the OA4 return. But instead I see a paragraph praising how good OA4 was and I should keep it because more than 14 days have passed and cannot be returned. The message was signed by “Charles DJI Customer care”
So I will keep OA4 as they suggested. It is now part of my memorabilia “The last ever product I purchased from DJI”. But wait, no I will sell it on eBay. BTW Osmo Action 4 voice commands are just a joke for English speakers. They conveniently also support Chinese, but it’s not an option for me.
Update on October 5, 2024.
After writing the above review, DJI contacted me to verify that my experience with their customer support was genuine. They reconsidered, and took the action to do a full refund, after I shipped back the OA4, and that solved my issue. I give them a star up for this, so now my review levels at two stars. However, I had to go through all the pain and spend the time for this outcome. Good luck you all when dealing with DJi!
Reply from DJI2024-09-21
Hello there, we appreciate you bringing this to our attention. We sincerely apologize for the inconvenience you've experienced. In order to assist you effectively, could you please provide us with any relevant information, such as the ticket number, so that we can conduct a thorough investigation from our end ? Your cooperation is greatly appreciated. Looking forward to your prompt response. Thank you.
Reply 1: Thank you for your information shared. We will further check with our relevant department and revert you back soon.
My mini 2 reported a camera error. DJI support raised a repair ticket. I returned it on the Monday. On Tuesday they identified the fault. I received a fully working one back on Wednesday morning. On Friday I received a call from them asking if I was happy with the returned drone. Total Cost including post - free. The best service I've ever received from any company ever.
Reply from DJI2024-09-13
Hi Michael, thanks for sharing your feedback on our service. This will surely strengthen our customer relationship and foster advancement in customer service between our DJI customers. We're glad to be of service. Thank you for choosing DJI.
des mois d'attente pour espérer recevoir la télécommande pour l'Avata2 !
your dealers are out of parts! 'la caméra embarquee.fr', out of stock in Europe and I think you are the one who supplies them!?
Reply from DJI2024-09-10
Hello there, thank you for bringing this to our attention. We deeply apologize for the inconvenience you've experienced. Pertaining to your issue, could you please provide us with any related information such as the order number so that we can do further checking from our end? Looking forward to your reply. Thanks.
Update 2：Hello. We are unable to query the relevant orders through the information you provided. We would like to confirm whether you purchased the remote control through our official website. If so, please provide the relevant order number （13 digits）; or did you purchase it through an agent? If you purchased it through an agent, can you provide relevant information about the agent, such as the agent's name, phone number, address, email address, or order screenshot? You can upload it to our network disk.
network disk link:https://pan-sec.djicorp.com/s/pXw5iDo8564Rees
Note: You can also edit the original text to provide relevant information.
Thanks for solving my refund problem. Thanks for your help
Best
Pablo
Reply from DJI2024-09-10
Hello Pablo, we appreciate you bringing this to our attention. We sincerely apologize for the inconvenience you've experienced. In order to assist you effectively, could you please provide us with any relevant information, such as the order number, so that we can conduct a thorough investigation from our end? Your cooperation is greatly appreciated. Looking forward to your prompt response. Thank you.
Update: Thank you for providing the information, we will check your case and provide an update to you as soon as possible.
Update: Thank you for your update, Pablo. We apologizeagain for the trouble, and we will keep improving our service.
I would like to tell you about an experience my husband had with his mini se drone. 5weeks ago he lost it in a huge pine tree , unfortunately we were unable to get it down as the tree was possibly 20 meters high. Being in Tasmania close to the mountains we have had some horrendous weather lately and possibly 200mm of rain. Yesterday it fell out of the tree and with the power of Facebook his drone was returned to him. To his surprise he put one of his spare batteries he had at home in and the drone started up straight away. It is working perfectly , pretty damn amazing this little drone is perfectly fine after being out in severe cold and wet elements for 5 weeks Meanwhile he did purchase a mini 3 as he didn’t think he would ever get the se back He has a bigger mavic 2pro but loved the mini Might say he is a little obsessed with dji haha
Reply from DJI2024-09-07
We would like to express our sincere gratitude and heartfelt thanks for choosing DJI. We strive to deliver exceptional products and services that not only meet but exceed your expectations. Your feedback is our greatest motivation. Should you have any further inquiries, please feel free to contact us.
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