DJI (dji.com) has a 3.0 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 32% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently struggled with unhelpful support agents, automated replies, and extremely long waiting times when trying to resolve technical issues. Many people also reported receiving faulty equipment or experiencing sudden hardware failures shortly after purchase, accompanied by frustrating warranty claims. Reviewers expressed deep disappointment over the lack of proper solutions and communication when seeking help.
The minority of people were satisfied with the efficient after-sales service, noting smooth communication and fast product replacements. Some reviewers noted that their broken devices were thoroughly investigated, quickly repaired, or swapped without incurring extra costs.
Auto-generated from all reviews of this business. For reference only.
I have several DJI devices and i must say they really are good at what they do, I've never had to contact the company so i don't know how good they are regarding customer care, but I do love their products.
Reply from DJI2024-09-06
Hi there, thank you for sharing your feedback on our service. This will surely strengthen our customer relationship and foster advancement in customer service between our DJI customers. We're glad to be of service. Thank you for choosing DJI.
I recently had too claim on my dji flyaway insurance as my dji mini pro 3 broke. i made the claim on the Saturday.
Sent the drone off on the Monday and by midday Tuesday I had a brand new one delivered.
First class service
Not known a company to be that efficient
Keep up the good work 👏🏼
Reply from DJI2024-09-03
Hello.Thanks for sharing your feedback on our service. This will surely strengthen our customer relationship and foster advancement in customer service between our DJI customers. We're glad to be of service. Thank you for choosing DJI.
CAS-17619107-Q3B9J0.
hate being this guy,
I looooove dji this is my 4th drone,
So this story is not to put dji down but to monitor their policy closer,
Anyway I tried hand land catch my drone and my drone missed behave flew into a thick bush or branch from about 4 feet,
The propeller was broken the side panel was a bit out of alignment,
I took it home inspected the damages up close gave the gimbal a thorough inspection since it's the most expensive part,
And the gimbal was working perfectly and range of motion was smooth,
I tried pushing the panel back in but mrs insisted I should send it to avoid air turbulence,
But to my surprise dji is charging me for a broken gimbal that was clearly not broken,
I really trusted this guy but this is a blatant bs
CAS-17619107-Q3B9J0.
Reply from DJI2024-08-29
Hi there, we truly apologize for the inconvenience caused. Can you please provide us the case number (CAS)? Looking forward to your reply. Thank you.
Update: We've forwarded your feedback to the corresponding team and our team will call you regarding this issue. Please keep your phone open. Should you have any further inquiries, please let us know.
Best service ever.
Had a problem with my Air 3 and had to RMA the drone.
The process was by far, the best experience ever.
DHL shipment back and forth (Denmark to Netherlands), detailed status of repair, personal phonecall with updates.
Highly recommended !
Reply from DJI2024-08-06
Hi Martin. Thanks for sharing your feedback on our service. This will surely strengthen our customer relationship and foster advancement in customer service between our DJI customers. We're glad to be of service. Thank you for choosing DJI.
I had a drone crash where my Mavic Air 2 was a total loss and I couldn’t afford to replace it. I reached out to DJI, explained my long history with their products and my love of their drones maybe hoping that I would receive a discount on a new drone at best. I soon received a reply informing me that they would be waving the replacement fee and I would be flying again within a week.
Reply from DJI2024-07-31
Thank you for your feedback as it helps us strengthen our customer relationships and continuously improve our service. Thank you for choosing DJI - we're grateful for the opportunity to serve you. Feel free to reach out if you have any questions or need assistance. We are always happy to help!
Thank you for your support and have a nice day ahead!
VERY fast delivery (Denmark) of around 2-3 days.
DJI support team has been very helpful whenever i had questions.
Reply from DJI2024-07-26
Hi, there. Thank you for your support of our product, we will keep moving to provide more products with good quality and more professional customer service. If you have any further questions or concerns, please do not hesitate to contact our support team.
I’ve had nothing but the best experience with DJI so far. I bought the DJI Mini Pro 4 Fly More bundle and after a day or 2 I noticed a dead pixel on my RC2 controller. I asked to send it back into warranty and they took the whole lot back including the drone and replaced the whole lot for free of charge. This took just under a week all in all including shipping. 1 day after getting my brand new drone back an old man decided he didn’t like me flying it and decided to throw it against my car and smash it. I booked it in for repair with DJI and I was shocked at the price. It cost me £56 as a valued customer. Normally even then it would’ve been just over £100 which is still really cheap. They took it in and decided it wasn’t worth fixing so they sent me another brand new drone. I cannot fault DJI so far.
Reply from DJI2024-07-16
Hi there. Thank you for your feedback as it helps us strengthen our customer relationships and continuously improve our service. Thank you for choosing DJI - we are grateful for the opportunity to serve you. Feel free to reach out if you have any questions or need assistance. We are always happy to help. Thank you for your kind support.
I recently bought the fantastic DJI Avata 2. Flying in manual mode is a whole new challenge and requires a lot of training to master. After training in a simulator for 20 hours, training began flying in real life. Efter several hours and starting to get more confident, I crashed the drone and damaged the propeller guard and one of the motors.
As a DJI Care customer, I logged on to my account and requested a repair. With a few clicks I received a DHL label for the return to DJI in Holland, and two hours later, a kind DHL woman knocked on my door to collect my damaged Avata 2. Next day I received a notice that my replacement drone was on the way, and the same evening, only one day after my crash, my brand new replacement drone arrived with DHL.
DJI even called me from Holland to ask me if everything was ok.
I have never in my life experienced a service so professionel and effective as with DJI. I have tried it several times now, as I am a dedicated user of their top professionel products.
If any company could get 6 starts on Trustpilot, DJI would be the one I would give this rating to.
Fantastic products and service - simply world class.
Reply from DJI2024-07-13
Hi there. Thank you for your feedback as it helps us strengthen our customer relationships and continuously improve our service. Thank you for choosing DJI - we're grateful for the opportunity to serve you. Feel free to reach out if you have any questions or need assistance. We are always happy to help. Thank you for your support and have a nice day ahead.
Otherwise a 5-star company. I purchased my drone in 2022 ahead of a trip to Iceland. Flew the thing all over there with no issues. Then this year I flew it down my driveway and it flew itself into branches which I should’ve picked up but didn’t. Crashed onto my gravel driveway and busted the gunnel lens, another lens and a whole front arm. Sent it in for repairs. Very straight forward process. I was smart enough to mark my drone to see if the one I paid for with $122 instead of using the Care Fresh repair charge of only $65 to get a new one back. Well, they sent me a new one despite me paying for them to repair MY drone. Got the drone back Fairly quickly too. Amazing protective packaging and even included a free DJI cap! However, it was not my drone. Seems brand new; all good. So I called them back and found that I cannot even get my own drone back. Now they owe me $57, the difference between repairing my drone and the use of my Care Refresh for a replacement. They offered me to buy an additional accessory which was fine I guess. But they didn’t reach me and then sent an email. But that email was too much time to start over to explain the situation etc by filling out the form. So I simply used the Chat method and they were very professional. However, they did try to keep the money. I am giving them 4 stars only because they are a great company and do solve issues. They also respond to each review which is nice. But, if you are in need of repair and have the Care Refresh, just go with paying the $65 because they just admitted to me that, “most of time” they simply recycle your drone and send out a new drone. Save yourself some time and aggravation and just use the Care Refresh. I felt like taken advantage of there because I caught them overcharging me for a full repair when their intent was never to repair my drone.
Reply from DJI2024-07-11
Hi there! Firstly, we would like to thank you for your trust in our company's products. Based on your feedback, we are sorry about the inconvenience caused. Would you please provide us the related (CAS) case number or conversation ticket number to know more details? We will review the case with our relevant team. Looking forward to your reply.
Reply 1：Hi there, we are sorry that we still did not hear from you. If you see this message, in order to follow well, would you please share us the case number for further investigation? You could edit the post and paste the (CAS) case number here. Thanks.
Noticed a crack in the arm of my mini 3 pro (22 months old). Was considering using DJI Refresh Care Express and pay the £65 just to ensure I would get a new drone before I leave for holiday in 10 days time. Contacted Customer Support and was advised to send drone back to the Netherlands instead for repair. Was worried it would take too long but took the risk. The drone was returned back to the UK in under a week of sending it off and no charge for the repair. Wow! Telephone support was excellent, responsive and very service oriented (always making an effort to contact me to let me know what was going in). Probably the best service experience I have encountered with a company ...ever.
Reply from DJI2024-07-09
Hi there, we appreciate your time sharing your experience with our service. Rest assured that we keep providing even better service in the future. Please don't hesitate to reach us if you have any DJI-related concerns. We're happy to help. Thank you for your support.
Not sure if this the place to write this review but here it is.
I have a Mini 2 that is 2 years old and although I have been careful I have crashed it a few times. The body may get a few cracks and the blades get replaced but the dam gimble is crap. The frame work of the gimble is soooo fragile. I ran in to a tree branch -more leaves than branch and the drone dropped thru the foliage - didn't seem like much but it dropped to the ground - on gravel, about 10 ft - landing on the belly, sure enough- cracked the gimble frame. I was able to repair it with crazy glue. Works great. A month later did the same thing in at the edge of the field. The Drone landed awkwardly in a bit of a roll on compact gravel grass path. I checked the drone, not a scratch, the blades had some green from the leaves---BUT the gimble popped out of its cradle and I can't get over how a $700 drone - highly rated DJI drone breaks every time it has a less than perfect landing. I have spoken to others with the same or like drones and they agree the gimble is crap! No gimble, no camera. Drone is garbage. So any money I spend on a DJI drone is going to be the same materials?? Disposable drone IF the gimble is the same in all the models.
I get that they have to light, so parts have to be light but gee folks, look at the price and convince me that a 3d printer can't replicate the same parts from quality shock proof plastic for pennies. Yes there are some great points about the drones, but so do the competition drone companies have the same points and charge less.
This is my second DJI drone. I do not recommend DJI drones as they are expensive, no one fixes them unless they are sent to a specialist and I have to wait a month to have it repaired and the parts are pricy. I really expected better durability for the price.
Reply from DJI2024-06-23
Hi there, we do not recommend that you repair the drone on your own which may affect the warranty and cause safety issues. If there was a crash or hard landing on the drone, it's not recommended you fly it again due to potential safety issues. We recommend that you start a case through the link below and send it back for further diagnosis. http://www.dji.com/support Our team will send you a quotation based on the damage assessment. You can also refer to the link below. https://repair.dji.com/repair/price-inquiry
I have many DJI products, had a problem with my drone , they are very quick to respond to any issues you may have. My faulty mini was replaced with in a few days, very happy with this company, they make fantastic products, keep up the good work .
Reply from DJI2024-06-21
Hi there, we appreciate your time sharing your experience with our service. Rest assured that we will keep providing even better service in the future. Please don't hesitate to reach us if you have any DJI-related concerns. We're happy to help. Thank you for your support.
Thanks DJI!!!!! I purchased my mini 3 pro without warranty (my mistake) but when I was having troubles they quickly emailed me an ups label to send in for service. After diagnosis it was a remote control error so they replaced it at no charge and replaced my props and replaced a cracked body part then mailed it back for only 72.00. Best customer experience ever I would say more but I got some flying to do. 6 STARS
Reply from DJI2024-06-19
Hi there, we appreciate your time sharing your experience with our service. Rest assured that we will keep providing even better service in the future. Please don't hesitate to reach us if you have any DJI-related concerns. We're happy to help. Thank you for your support.
I crashed my Mini 2 SE and cracked one of the motor housings. OMG, once I filled out the forms, they got right on it. They replaced the complete drone. There was a slight delay on arrival of the new unit, I think it got hung up in UPS. NOT DJI’s fault. So instead of getting it on Friday, I got it on Monday, no big deal. Still got it on time to take it to Canada fishing for some expected great photos. They even called me to be sure I was satisfied. Wish American companies gave a hoot like DJI. Thanks guys.
Reply from DJI2024-06-06
We appreciate your support of our goods and your comments regarding our service. This will undoubtedly improve our interaction with consumers and encourage DJI customers to provide better customer service. We are happy to be of assistance. Thank you for choosing DJI.
The rubber dampers on the gimbal failed after less than 6 months, I checked amazon for the parts (about £20) and decided against repairing myself as I assumed this would be under warranty due to the lack of any physical damage.
I recieved a quote from DJI for 75 EUROS (which is apparently already 50% off out of "goodwill"..!?!?) for replacing a single piece of rubber, and was told by their support that DJI are actually replacing the entire drone for whatever reason (odd that they have a labor charge for this).
The support guy was ok and gave me 30 euro off, regardless I shouldn't be paying for an issue I didn't cause within less than a year of spending £600 on this.
Update:
Ended up receiving a full refund for the charge so updated to 3 stars, still a huge hassle and not something I wanted to deal with. Not sure what they mean about the "aircraft arm" as the issue was solely with the gimbal, the rest of the drone was immaculate when sent in.
Reply from DJI2024-06-03
Reply 1: Hi there, I am sorry to hear about your issue. I understand your frustration. Please provide us the case number, we will further check and get back to you as soon as possible. Thank you.
Reply 2: Hi there, thank you for your information. Sorry that we are unable to locate the case record by your e-mail. Would you please provide us the CAS case number for checking? Thanks. (*You can edit your post and update)
Reply 3: Hi there, we received updates from our relevant team. The charge was made because our service center found that the aircraft arm was loose, which was considered physical damage and classified as an aircraft frame defect, the main charge item.
Apart from the arm being loose, no other parts have been externally damaged. In order to enhance our customer experience, we will consider this part a liability and handle it free of charge. The original charge could be refunded. If you agree, please let us know. Thanks.
Have used DJI drones for years. There simply is no other competition in the market that can match the quality. Have never had an issue with customer service, and their products have always exceeded my expectations.
Only felt like leaving this review as I saw the bad rating on trustpilot and was a tad confused why it was so low. I understand everyone can have bad experiences but seems a bit too low IMO.
Reply from DJI2024-05-31
Hello, Daniel.Thanks for sharing your feedback on our service and your support of our product. This will surely strengthen our customer relationship and foster advancement in customer service between our DJI customers. We're glad to be of service. Thank you for choosing DJI.
Update 1:Hi, there. Thank you for your support and understanding, we will keep moving to provide more products with good quality and professional customer service. If you have any further questions or concerns, please do not hesitate to contact our support team.
I've been trying to request the C1 labels for my Mini 4 Pro for over 2 months and so far, nothing.
I contacted support for a SIMPLE ADDRESS CHANGE.
I'm trying to fill in the request form in the drone remote control but the field is in a different country to the one I live in and the field is read-only, making it impossible to change.
The support is slow. I reply to their contact almost immediately, but I receive a new contact 2 or 3 days after my reply, with brief sentences and no resolution.
Once, in a group of friends, I was warned about a major support problem at DJI. I doubted it because I had never needed support, but now, with my case and several other cases reported on the platforms, I see that it is really chaotic.
After more than 5 years, I really don't want to continue with DJI.
Consumers, open your eyes with your choices.
Reply from DJI2024-05-24
Hi there, we are sorry to read about this feedback for any inconvenience. Could you please share with us the reference number such as the ticket number or SN number to check more details? Thank you.
Update 1: Thank you for the information provided. We forwarded to our relevant team and will follow with them. Once we get the results, we will keep you updates soon.
Update 2: Hi there, here is an update for you. Firstly we are sorry the experience you came across. For the C1 label, we have re-arrange a new one for your and now is shipping by DHL (#3285611781). Based on the tracking info, the estimated delivery date will be tomorrow 2024/5/30. Please kindly keep an eye on it. If you have further inquiry, please feel free to let us know. We will be here to help!
Absolutely outstanding service! Purchased the new Avata 2 and crashed it with in 2 days.
The company kept me up to date and I had a new drone replacement back in my hands within a week.
These guys were so very good every step of the way. Thank you
Reply from DJI2024-05-21
Hi there, we appreciate your time sharing your experience with our service. Rest assured that we will keep providing even better service in the future. Please don't hesitate to reach us if you have any DJI-related concerns. We're happy to help. Thank you for your support.
Update. They finally fixed the issue. I think new SOP should be implemented as they send support template emails with a lack of follow through are the problem. I needed to escalate of which it was resolved. I would recommend that warnings be posted about the number nor being toll free and consideration of that some of their clients are being charged for its and putting them on hold for 10 minute lots adds up.
They don't tell you that if you are in Canada. That the innocent looking "1800" number will bill you roughly 90 cents a minute to have the pleasure of putting you on hold. If it wasn't for the polite tone I would think this is a pretty dishonest side hustle billing your current customers. A tech issue that would be very easy to sort out in other companies. Companies that I have spent lessmoney with. Extra $50 on my bill and still no solution. What gives DJI?
Reply from DJI2024-05-02
Hi there, we are sorry for any inconvenience. Could you please provide us with your phone number to check it further?
Update: Thanks for the information provided. Just to clarify, the fee is not charged by DJI, but charged by the operator according to the local rate. May I confirm you encountered issues with your DJI product, right? We will ask the corresponding team to contact you asap to help further.
should be clearer that these products arent toys. £400 down the drain...
Reply from DJI2024-04-17
Hi, Natalie. We're terribly sorry to read about your feedback. It is important for us how you feel and discuss with your experience on using our DJI Products. With this, we kindly ask for the full details which includes the DJI product you referred to.
If you have an active case number (CAS), that would be more helpful for us to review and will surely get back to you for any updates. Also, we can definitely communicate to any team relevant that can surely help us regarding the matter.
Once again, we thank you for your patience and we look forward to your response.
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