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DSers-AliExpress | 1688 Dropshipping

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244 reviews

4.5244 reviews
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About DSers-AliExpress | 1688 Dropshipping

Data updated
Website
dsers.com
Category
Electronics & Technology
Location
China
Status
Unclaimed
Last 12 months
212 reviews
Replies to negative
83% (20/24)
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About this business

DSers is a comprehensive e-commerce solution. The most popular tool is DSers dropshipping app which helps over 4.5M online merchants who source on AliExpress and sell with Shopify, WooCommerce and Wix grow their business in an easier way. ⭐⭐⭐⭐⭐ 23000+ Votes on Shopify App Store

Written by the business, not verified by us.

Is DSers-AliExpress | 1688 Dropshipping legit?

DSers-AliExpress | 1688 Dropshipping (dsers.com) has a 4.5 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the support staff is exceptionally knowledgeable, friendly, and always ready to help solve complex issues efficiently. People love how quick the communication is, noting that agents resolve questions in no time while maintaining a warm and welcoming attitude. Reviewers note that the support team provides clear guidance step by step through any website configuration or import list challenges. Consumers truly appreciate this professional assistance and patience, which makes their overall journey remarkably smooth, reassuring, and completely stress-free. Everyone feels completely supported throughout the entire process, making future interactions enjoyable.

Auto-generated from all reviews of this business. For reference only.

What people say

Great experience with the agent from…

Great experience with the agent from customer service who assisted me. Professional, patient and skilled. The issue of accounts linked interrupting payment was such a hassle. Thank you

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-07

Hi  Lucie Kalinda, Thank you so much for sharing your wonderful experience with us! 😊 We’re truly happy to hear that our support team was able to help resolve your issue. Providing professional, patient, and responsive assistance is always something we value, and we’re glad our team could support you throughout the process. Your kind words and recommendation mean a lot to us and encourage us to continue improving our service and user experience. If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help!

"Excellent and Quick Support!"

"Excellent and Quick Support!" I had a billing issue today, and the customer service was absolutely amazing. The support agent (she) was incredibly helpful, understanding, and resolved my problem in no time. As a university student, this meant the world to me. Highly recommend DSers for their great customer service!

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-10

Hi there, Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has helped you resolve your billing issue so quickly, and that our support agent was incredibly helpful, understanding, and resolved your problem in no time. Knowing that this meant the world to you as a university student truly touches us. We take pride in making our users' lives easier, and reviews like yours mean the world to us. If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation. Best, DSers Team

Customer service Very helpful

Customer service Very helpful, did everything I needed

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-07

Hi Lydia Thompson, Thank you for your support and trust! 😊 We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving. If you need anything in the future, we’ll always be here to support you!

Great tool with excellent customer support

Great tool, with amazing customer support. A big thank you to Esfania . I had an issue with the import list, and thanks to her help I saved myself hours of work trying to fix it manually. DSers is a must-have!

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-07

Hi Ransford, Thank you for your kind words and support! 😊 We’re happy to know that DSers has been helpful to you. Your trust and encouragement mean a lot to our team and inspire us to continue improving our service. Wishing you continued success with your business, and we’ll be here whenever you need us!

Holly

Holly, the team member done a good job to help a lot to understand the platform

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-07

Hi there, Thank you so much for sharing your great experience with us! 😊 We’re happy to hear that our support team was able to assist you quickly and solve your issue. We’ll also share your kind words with Holly — we’re glad to know that his support made your experience better. Providing efficient and helpful support is always our goal, and we truly appreciate your trust and recognition. If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help!

Good Job and good service!!

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-10

Hi there, Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has provided you with good service and that you're pleased with the job we did. We take pride in making our users' lives easier, and reviews like yours mean the world to us. If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation. Best, DSers Team

I had a great experience with Luna from…

I had a great experience with Luna from DSers Customer Support. She was kind, professional, and very knowledgeable. She answered all of my questions clearly and confidently, making the entire process easy to understand. Her excellent customer service is truly appreciated. I highly recommend Luna to anyone who needs assistance.

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-10

Hi there, Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has helped you through Luna's kind, professional, and knowledgeable support—answering all your questions clearly and confidently, and making the entire process easy to understand. We take pride in making our users' lives easier, and reviews like yours mean the world to us. If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation. Best, DSers Team

Elora is an outstanding person

Elora is an outstanding person! Thanks for helping me out!

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-10

Hi there, Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has helped you through Elora's outstanding support. We take pride in making our users' lives easier, and reviews like yours mean the world to us. If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation. Best, DSers Team

I appreciate the quick service and she…

I appreciate the quick service and she was very friendly and patient with me for being new at this thank you

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-10

Hi there, Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has provided you with quick service, and that our support agent was very friendly and patient with you as a newcomer. We take pride in making our users' lives easier, and reviews like yours mean the world to us. If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation. Best, DSers Team

The helped I received was outstanding…

The helped I received was outstanding it was my first order and it had to be done manually I was given patience and felt like i was the focus not a rush rush thanks again

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-10

Hi there, Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has helped you with your very first order, which had to be done manually, and that you received outstanding help, patience, and felt like the focus without any rush. We take pride in making our users' lives easier, and reviews like yours mean the world to us. If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation. Best, DSers Team

Really easy platform to start earning…

Really easy platform to start earning and 24h support answers really quickly

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-10

Hi there, Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has provided you with a really easy platform to start earning and that our 24h support answers really quickly. We take pride in making our users' lives easier, and reviews like yours mean the world to us. If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation. Best, DSers Team

great app and even greater customer…

great app and even greater customer service

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-10

Hi there, Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has impressed you as a great app with even greater customer service. We take pride in making our users' lives easier, and reviews like yours mean the world to us. If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation. Best, DSers Team

Layla is awesome!

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-10

Hi there, Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has helped you through Layla's awesome support. We take pride in making our users' lives easier, and reviews like yours mean the world to us. If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation. Best, DSers Team

Really good customer support and super…

Really good customer support and super quick replies as always. Top service.

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-10

Hi there, Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has provided you with really good customer support and super quick replies, as always. We take pride in making our users' lives easier, and reviews like yours mean the world to us. If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation. Best, DSers Team

Shayla is an angel

Shayla is an angel, literally was connected with her for hours, and she helped me with EVERYTHING... 5 star customer service

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-10

Hi there, Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has helped you through Shayla's dedicated support—spending hours with you and helping you with everything you needed. We take pride in making our users' lives easier, and reviews like yours mean the world to us. If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation. Best, DSers Team

Thanks for the quick response

Thanks for the quick response , Vicky you and your team have been very helpfull setting things up can be stressful at times you made it easier!

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-10

Hi there, Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has helped you through Vicky and the team's quick response and helpful support, making the stressful setup process much easier for you. We take pride in making our users' lives easier, and reviews like yours mean the world to us. If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation. Best, DSers Team

I was stuck on an order and Shayla was…

I was stuck on an order and Shayla was able to help me through it. Thank you!

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-11

Hi there, Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has helped you through Shayla's support when you were stuck on an order. We take pride in making our users' lives easier, and reviews like yours mean the world to us. If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation. Best, DSers Team

Excellent and clear support!

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-11

Hi there, Thank you for your support and trust! 😊 We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving. If you need anything in the future, we’ll always be here to support you!

Fast support and very helpful.

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-11

Hi there, Thank you for your support and trust! 😊 We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving. If you need anything in the future, we’ll always be here to support you!

great experience fast response

Reply from DSers-AliExpress | 1688 Dropshipping2026-08-11

Hi there, Thank you for your support and trust! 😊 We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving. If you need anything in the future, we’ll always be here to support you!

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