DSers is a comprehensive e-commerce solution. The most popular tool is DSers dropshipping app which helps over 4.5M online merchants who source on AliExpress and sell with Shopify, WooCommerce and Wix grow their business in an easier way. ⭐⭐⭐⭐⭐ 23000+ Votes on Shopify App Store
Written by the business, not verified by us.
Is DSers-AliExpress | 1688 Dropshipping legit?
DSers-AliExpress | 1688 Dropshipping (dsers.com) has a 4.5 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the support staff is exceptionally knowledgeable, friendly, and always ready to help solve complex issues efficiently. People love how quick the communication is, noting that agents resolve questions in no time while maintaining a warm and welcoming attitude.
Reviewers note that the support team provides clear guidance step by step through any website configuration or import list challenges. Consumers truly appreciate this professional assistance and patience, which makes their overall journey remarkably smooth, reassuring, and completely stress-free. Everyone feels completely supported throughout the entire process, making future interactions enjoyable.
Auto-generated from all reviews of this business. For reference only.
Elora its a wonderfull person, She helps you in everything that you need, inclusive with mapping your products, its a great employed
Reply from DSers-AliExpress | 1688 Dropshipping2026-07-07
Hi VREYK,
Thank you so much for your lovely review! We’re glad to hear that you had a smooth experience with DSers and that the product mapping process was helpful for you. We’ll be happy to share your kind words with Elora as well.
Please feel free to reach out anytime if you need anything else. We’ll be here to support you!
Luna was very quick, kind and helpful.
She guided me through what I needed to do and everything was crystal clear.
Reply from DSers-AliExpress | 1688 Dropshipping2026-07-07
Hi Sparkle Studio,
Thank you for your generous feedback! We’re glad to hear that your experience with DSers was smooth and clear. We’ll also be happy to share your kind words with Luna.
If you ever need any further assistance, feel free to reach out. We’re always happy to help!
I had a great experience with DSers customer support. The support team was very friendly, patient, and responsive. They took the time to understand my issue and guided me step by step. Even though my problem required further checking, they stayed helpful throughout the conversation. Thank you for the excellent customer service!
Reply from DSers-AliExpress | 1688 Dropshipping2026-07-07
Hi Sidra Ihtisham,
Thank you for taking the time to share such thoughtful feedback! We’re really pleased to know that you had a great experience with DSers and that your issue was handled with care and patience. Your kind words mean a lot to our team.
If you need any further help or have more questions in the future, please feel free to reach out. We’ll always be happy to support you!
Teresa from the DSer team handled and reviewed every concern I had. She was very polite and patient and helped with guidance as well on what to do. Very appreciated.
Reply from DSers-AliExpress | 1688 Dropshipping2026-07-07
Hi Hiryana Nelle,
Thank you for sharing your kind feedback! We’re glad to hear that your concerns were reviewed carefully and that you received clear guidance throughout the process. We’ll also be happy to pass your appreciation along to Teresa.
If you need any further support, please don’t hesitate to contact us. We’re always here to help!
Honestly, the help is really good! Live, rapid response and tells you exzctly what you need to do step by step, perfect.
Reply from DSers-AliExpress | 1688 Dropshipping2026-07-07
Hi Challo,
Thank you for taking the time to share such great feedback! We’re glad to hear that your experience with DSers was smooth and that the guidance you received was clear and easy to follow. Your support is truly appreciated.
Please feel free to reach out anytime if you need anything else. We’ll be happy to help!
Top experience from Teresa in the dsers Team wow !!
Reply from DSers-AliExpress | 1688 Dropshipping2026-07-07
Hi there,
Thank you for sharing your wonderful feedback! We’re glad to hear that you had a great experience with DSers. We’ll also be happy to pass your kind words along to Teresa.
If there’s anything else we can help with, please feel free to let us know. We’re always here to support you!
Reply from DSers-AliExpress | 1688 Dropshipping2026-07-07
Hi Artturi Sulin,
Thank you for your kind words! We’re happy to know that you had a lovely experience with DSers. Your feedback is truly appreciated by our team.
Should you need any further assistance, please don’t hesitate to reach out. We’re always here to help!
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-11
Hi there,
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
If you need anything in the future, we’ll always be here to support you!
CS expert knows how to handle complex issues, my issues was resolved quickly and got all the information i needed regarding one of their services
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-12
Hi there,
Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has helped you through our customer service expert who knew how to handle your complex issues, resolved them quickly, and provided all the information you needed regarding one of our services. We take pride in making our users' lives easier, and reviews like yours mean the world to us.
If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation.
Best,
DSers Team
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-12
Hi wotkaa,
Thank you for taking the time to share your experience. And this is absolutely not the experience we want you to have.
We'd really like to make things right and look into this thoroughly. Could you please reach out to us at [email protected] or send us a direct message with your account details? We'll prioritize your case and our team will personally investigate what went wrong.
We appreciate your patience and honesty — your feedback helps us improve.
Best regards,
DSers Team
very helpful and very kind. i appreciate all of the help
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-11
Hi there,
Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has provided you with very helpful and very kind support. We take pride in making our users' lives easier, and reviews like yours mean the world to us.
If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation.
Best,
DSers Team
everything was explained very clearly and helped me undertsand the processes and they were very patient
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-11
Hi there,
Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers customer support has helped you by explaining everything very clearly and patiently, helping you understand the processes. We take pride in making our users' lives easier, and reviews like yours mean the world to us.
If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation.
Best,
DSers Team
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-11
Hi there,
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
If you need anything in the future, we’ll always be here to support you!
Great communication, very fast reply’s, helped me sort out my problem
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-11
Hi there,
Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers customer support has helped you with great communication and very fast replies to sort out your problem. We take pride in making our users' lives easier, and reviews like yours mean the world to us.
If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation.
Best,
DSers Team
Frankie was not only knowledgeable and got my issue resolved in one session, but also polite and attentive, 10/10 will recommend!
Reply from DSers-AliExpress | 1688 Dropshipping2026-07-07
Hi Shevon Seales-Clyne,
Thank you for sharing such wonderful feedback! We’re glad to hear that your issue was resolved smoothly in one session and that you had a positive experience with DSers. We’ll also be happy to share your kind words with Frankie.
If there’s anything else you need help with, please don’t hesitate to reach out. We’re always here to support you!
That was such a pleasant experience. I usually dread having to get help from "chat" but my representative was so attentive, kind and helpful. She was prompt, efficient and I loved how she used emojis to express her happiness to help. I am most satisfied with this service.
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-12
Hi there,
Thank you so much for your wonderful review! We're thrilled to hear that your experience with our support chat was such a pleasant surprise — that your representative was attentive, kind, and helpful, and that you appreciated her promptness, efficiency, and even the emojis she used to express her happiness to help. It's wonderful to know you're most satisfied with the service.
It means a lot to our team to know we're on the right track. We'll keep working hard to make DSers even better for you.
If you ever have any suggestions or feature ideas, feel free to share them with us anytime. And if you know any fellow dropshippers who might benefit from DSers, we'd be honored if you spread the word!
Happy dropshipping!
DSers Team
Shayla is very helpful and patient, they are always quick to respond in under 2 min, usually within 60 seconds and I always have my needs met and questions answered. would not use any other company. Thank you Shayla. <3
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-12
Hi there,
Thank you so much for your wonderful review! We're thrilled to hear that Shayla was very helpful and patient, always quick to respond, and that you always have your needs met and questions answered.
It means a lot to our team to know we're on the right track. We'll keep working hard to make DSers even better for you.
If you ever have any suggestions or feature ideas, feel free to share them with us anytime. And if you know any fellow dropshippers who might benefit from DSers, we'd be honored if you spread the word!
Happy dropshipping!
DSers Team
Love Sandy! Great lady and great response from this team!
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-12
Hi there,
Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has helped you through Sandy's great support and the team's great response. We take pride in making our users' lives easier, and reviews like yours mean the world to us.
If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation.
Best,
DSers Team
Very professional and very quick to solve my issues.
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-12
Hi there,
Thank you for your kind words and support! 😊
We’re happy to know that DSers has been helpful to you. Your trust and encouragement mean a lot to our team and inspire us to continue improving our service.
Wishing you continued success with your business, and we’ll be here whenever you need us!
They have an extremely helpful and efficient customer service.
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-12
Hi there,
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
If you need anything in the future, we’ll always be here to support you!