DSers is a comprehensive e-commerce solution. The most popular tool is DSers dropshipping app which helps over 4.5M online merchants who source on AliExpress and sell with Shopify, WooCommerce and Wix grow their business in an easier way. ⭐⭐⭐⭐⭐ 23000+ Votes on Shopify App Store
Written by the business, not verified by us.
Is DSers-AliExpress | 1688 Dropshipping legit?
DSers-AliExpress | 1688 Dropshipping (dsers.com) has a 4.5 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the support staff is exceptionally knowledgeable, friendly, and always ready to help solve complex issues efficiently. People love how quick the communication is, noting that agents resolve questions in no time while maintaining a warm and welcoming attitude.
Reviewers note that the support team provides clear guidance step by step through any website configuration or import list challenges. Consumers truly appreciate this professional assistance and patience, which makes their overall journey remarkably smooth, reassuring, and completely stress-free. Everyone feels completely supported throughout the entire process, making future interactions enjoyable.
Auto-generated from all reviews of this business. For reference only.
Lacey was very helpful and responsive with helping me naviaget the app
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-14
Hi there,
Thank you so much for sharing your great experience with us! 😊
We’re happy to hear that our support team was able to assist you quickly and solve your issue. We’ll also share your kind words with Lacey — we’re glad to know that his support made your experience better.
Providing efficient and helpful support is always our goal, and we truly appreciate your trust and recognition.
If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
I had a problem with my Shopify website where people from outside my country won't see the products that are fulfilled by DSers and so I reached out to their support team. I spoke with Lacey and she was very patient all through out the process although it took us roughly 2 hours to figure out. We need more like her 10/10!
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-14
Hi there,
Thank you so much for your wonderful review! We're thrilled to hear that Lacey was so patient throughout the roughly 2-hour process of resolving the issue where customers outside your country couldn't see DSers-fulfilled products on your Shopify website. It's fantastic to know she helped you get everything sorted out, and your 10/10 rating means the world to us. We'll make sure to share your kind words with Lacey!
It means a lot to our team to know we're on the right track. We'll keep working hard to make DSers even better for you.
If you ever have any suggestions or feature ideas, feel free to share them with us anytime. And if you know any fellow dropshippers who might benefit from DSers, we'd be honored if you spread the word!
Happy dropshipping!
DSers Team
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-13
Hi there,
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
If you need anything in the future, we’ll always be here to support you!
Reactive and helpfull support. Good communication, I recommend
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-13
Hi there,
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
If you need anything in the future, we’ll always be here to support you!
Isak took care of me today. Very helpful and fast. Also, very friendly. I would recommend your service to everyone. Thank you so much!🥰
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-14
Hi there,
Thank you so much for sharing your great experience with us! 😊
We’re happy to hear that our support team was able to assist you quickly and solve your issue. We’ll also share your kind words with Isak — we’re glad to know that his support made your experience better.
Providing efficient and helpful support is always our goal, and we truly appreciate your trust and recognition.
If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
great customer service, readily available when needed
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-14
Hi there,
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
If you need anything in the future, we’ll always be here to support you!
thank you Chloe for your help you was GREAT!!!!!! 5STARS
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-14
Hi there,
Thank you so much for sharing your great experience with us! 😊
We’re happy to hear that our support team was able to assist you quickly and solve your issue. We’ll also share your kind words with Chloe— we’re glad to know that his support made your experience better.
Providing efficient and helpful support is always our goal, and we truly appreciate your trust and recognition.
If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-14
Hi there,
Thank you for your kind words and support! 😊
We’re happy to know that DSers has been helpful to you. Your trust and encouragement mean a lot to our team and inspire us to continue improving our service.
Wishing you continued success with your business, and we’ll be here whenever you need us!
I had a great experience with DSers support. Lacey was incredibly helpful, patient, and professional throughout the entire process. She answered all of my questions clearly and resolved my issue quickly. It's refreshing to receive such efficient and friendly customer service. Thank you, Lacey, for the excellent support!
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-25
Hi there,
Thank you so much for sharing your experience with us! 😊
We’re glad to hear that Lacey was able to quickly assist you and provide helpful solutions throughout the process. We’ll make sure to share your kind words with her — your recognition means a lot to our team.
We always strive to provide professional and reassuring support to help our users solve challenges smoothly.
If you need any further assistance, please don’t hesitate to reach out. We’re always here to help!
I had the absolute best first impression with DSer and I now cannot recommend them enough
I had the absolute best first experience with DSer's customer service. I was first introduced to how DSer worked by Lacey, a CSR via chat. Lacey made sure that they took the time to listen to each question, provide Fast screenshots with the text or images clearly pointed out, so that my situation could be fixed and fixed Fast!!! I would 1000% recommend DSer to anyone looking to scale. I plan on purchasing a higher tier because of Lacey, that's how great their service was! Excellent job, DSer. Keep the best employed like this and you'll have a customer for life.
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-25
Hi there,
Thank you so much for sharing your experience with us! 😊
We’re glad to hear that Lacey was able to quickly assist you and provide helpful solutions throughout the process. We’ll make sure to share your kind words with her — your recognition means a lot to our team.
We always strive to provide professional and reassuring support to help our users solve challenges smoothly.
If you need any further assistance, please don’t hesitate to reach out. We’re always here to help!
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-13
Hi there,
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
If you need anything in the future, we’ll always be here to support you!
Support is always super easy to talk to and get things sorted quickly!
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-12
Hi there,
Thank you so much for your wonderful review! We're thrilled to hear that our support team is always super easy to talk to and gets things sorted quickly for you.
It means a lot to our team to know we're on the right track. We'll keep working hard to make DSers even better for you.
If you ever have any suggestions or feature ideas, feel free to share them with us anytime. And if you know any fellow dropshippers who might benefit from DSers, we'd be honored if you spread the word!
Happy dropshipping!
DSers Team
this app is awesome, easy to place orders along with customer service is perfect. All my concerns have been resolving quickly and helpfully.
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-14
Hi there,
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
If you need anything in the future, we’ll always be here to support you!
very good support, very fast, it really surprised me. My request was solved very fast
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-14
Hi there,
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
If you need anything in the future, we’ll always be here to support you!
Huge shoutout to the DSers support team! 🌟 They're incredibly active, responsive, and genuinely care about helping you out. Every interaction has been smooth and reassuring — it's rare to find support this dedicated. Thank you for always going above and beyond! 🙌💙
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-25
Hi there,
Thank you for your kind words and support! 😊
We’re happy to know that DSers has been helpful to you. Your trust and encouragement mean a lot to our team and inspire us to continue improving our service.
We believe every business journey has its challenges, and we’re always happy to be here to support our users whenever they need us. Thank you for choosing DSers, and we look forward to continuing this journey together with you.
⭐⭐⭐⭐⭐
I had an excellent experience with DSers Support.
Aurora was incredibly helpful, patient, and professional throughout our conversation. She took the time to investigate my account, enabled the required update settings for my products, and clearly explained how inventory synchronization works.
She answered all of my questions thoroughly and made sure everything was properly checked before ending the chat.
Thank you, Aurora, for your outstanding support. I truly appreciate your help!
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-14
Hi there,
Thank you so much for sharing your wonderful experience with us! 😊
We’re truly happy to hear that our support team was able to help resolve your issue. Providing professional, patient, and responsive assistance is always something we value, and we’re glad our team could support you throughout the process.
Your kind words and recommendation mean a lot to us and encourage us to continue improving our service and user experience.
Wishing you continued success with your business, and we’ll be here whenever you need us!
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-13
Hi there,
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
If you need anything in the future, we’ll always be here to support you!
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-14
Hi there,
Thank you so much for sharing your great experience with us! 😊
We’re happy to hear that our support team was able to assist you quickly and solve your issue. We’ll also share your kind words with Esfania— we’re glad to know that his support made your experience better.
Providing efficient and helpful support is always our goal, and we truly appreciate your trust and recognition.
If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-13
Hi there,
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
If you need anything in the future, we’ll always be here to support you!
Reply from DSers-AliExpress | 1688 Dropshipping2026-08-13
Hi there,
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
If you need anything in the future, we’ll always be here to support you!