EGO Power+ is the next generation of cordless outdoor power tools. Patented battery technology delivers gas power and performance plus longer run times.
EGO (egopowerplus.com) has a 1.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 84% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
Most reviewers were let down by their experience overall. People frequently encounter frustrating issues with battery life and sudden failures, leaving expensive outdoor equipment completely unusable after a short time. Consumers often describe customer support as unhelpful and rude, mentioning major difficulties in reaching effective resolutions or getting legitimate warranty claims honored. Some reviewers were happy with the powerful performance, quiet operation, and clean design of their tools when they functioned properly. A few customers also reported smooth warranty replacements or found specific equipment ideal for tackling regular yard work tasks. However, reviewers frequently noted that parts wear out quickly and repair centers take excessive time to process equipment.
Auto-generated from all reviews of this business. For reference only.EGO equipment for the most part is good, however I had a trimmer that had some issues while under warranty. EGO customer service may be the worst I have had to deal with! After close to 6 hours on the phone with them, numerous emails with copies of receipts etc. and almost a month of going back and forth, they still haven't replaced my trimmer!! Their customer service SUCKS!!!
Charger and batteries getting up to about 125 or more degrees when plugged in call customer service at ego and they are giving me a line of BS although it was registered under their warranty today we purchase it they can look at it from their end they just refuse to do anything maybe you need to set someone's house on fire before they will react so they could get sued for building a product that would be a class action lawsuit.
I would rate zero stars if I could. I registered my warranty online and they still require you to keep the receipt despite having the serial number and confirmed product. The wiring failed less than a year and they won't honor the warranty
Have been a loyal EGO products customer: lawn mower, chain saw, string trimmer. Just bought a new push lawn mover in September 2025 and over the winter the battery was not charged and now cannot be recharged. I tried to make a claim under warranty but had to talk to someone at a call centre who could not properly speak or understand English. They cannot find the registration of my product online, although I can see it. The customer service rep after 45 minutes claimed he is sending a replacement battery but I never received a confirmation Email. Now I have to call again. I am thinking of shifting my entire system of power tools to Kobalt or some other company. EGO's customer service and warranty recognition is absolutely unacceptable and useless.
I don't think I could be more disappointed in my Ego Power+ 21" Select Cut self-propelled mower with Touch Drive. I'm sorry I gave up my Toro for this. Right out of the box, the cut using the mulching blade is very uneven. Looks like a mohawk haircut. I've talked with tech support, which is also not enjoyable as the hold time has been extremely long. Once I chose the option to receive a callback but I never did. Their suggestions were to change my grip on the bar, don't press down on the bar, and overlap the rows closer. I took it 25 miles to Ego's closest authorized repairman. He called me back before I even got home; there was nothing wrong that he could find, except a faulty battery that wasn't holding a charge after owning it just a year. I paid $60 to have him sharpen the blade, verified it's installed properly, and the cut looks the same on any of the four highest blade settings. I am stuck with this mower as I cannot afford another one, but I sure won't ever recommend an Ego mower to anyone who asks
Garbage , a company that charges double the price of a gas mower the can't stand the test of time. EGO is a joke. 800$ for a mower that cost 800$ for replacement batteries 5 years later. GARBAGE, sorry I bought it.
Extremely disappointing warranty experience. I provided everything requested multiple times: • Original Rona receipt • Photos of the original packaging • Photos of the mower • Serial numbers for the mower, battery, and charger • Detailed explanation of the issue Despite all this, customer service kept focusing on confusion surrounding the model number and whether the mower originally came with a storage cover, instead of addressing the actual problem. Meanwhile, the real issue is simple: the charger continuously flashes red and green lights, even with no battery inserted, and the mower is unusable. For a product barely two years old and sold as a premium outdoor tool, the warranty process has been unnecessarily complicated and frustrating. I expected far better support from EGO.
Blower was great until it didn't work EGO will not honor warranty because I purchased via Amazon. EGO did let me register the blower when I bought it on the EGO website, and let me register the warranty. When I called for service...I was told too bad, because I purchased via Amazon, they will not honor warranty. EGO Sucks.
I had a product that died within warranty. I had registered it on line the day I after I bought it. After talking to the company, they told me I had to send them the receipt, which I did not have, I finally got it from the retailer that sold it to me. It would help if EGO would tell you when you register the product, you have to keep the receipt. They then sent me a list of places that repair the product. Closest is 15 miles each way. Between drop off and pick up that means 60 miles and a lot of time. I like their products, but the customer service is so bad, I would never buy another product. If you want to talk to a supervisor, good luck!!!
Exaclent bad cooler company ego ka cooler optima exaclent bad cooler speed very slow and very smallest and very bad bodey and not cold air
I bought an EGO 2 stage snowblower (SNT2400) a bit over a year ago with the idea of switching all my equipment mid term to battery powered ones. Self-maintenance function (self-discharging) of one of the two batteries, which is important for a longer battery life according to EGO, is not working anymore. I called EGO customer service about a month ago for troubleshooting. After following their instructions, I was told that it should work now and to wait a bit for the self maintenance to start again. Now, over 4 weeks later, nothing has happened. Another call to EGO customer service today. I was told that that would not be a defect of the battery itself (although EGO is marketing it as a feature of the battery) and therefore it would not be a reason for a warranty claim. I would have to live with that! Sorry, but this was the first and last EGO product for me. Extremely disappointing experience.
My trimmer and mower both stopped working. The batteries are fine, just the tools stopped working. Both are under warranty. It is impossible to reach anyone by calling their support line. They offer to call back preserving your place in line, but they never do. Don't purchase these products under any circumstances!
I purchased a new lawnmower 700 dollars .2 weeks after I had - mowed my yard 2 times , The power button will not work .Ace Hardware and Ego are fighting to replace it . Bad customer service and affiliates . I would not buy
I would leave a 0 but that is not an option. Last night my LB6500 blower stoped working and that was just the start. I called customer service after doing the troubleshooting from the chat on there web site. I got a hold of Erick? I am sure that is not his name. He told me that I didn’t qualify for the warranty because I never registered the product, but I had registered it through the app, the app had changed and all of my info was lost. He told me that I would have to fix it at my own expense. I told him to get his supervisor. He said that he could not send me to his supervisor. His supervisor would have to call me back. Fast forward two hours. Erick’s supervisor Jonathan also sure not real name. Told me that he could see all of my products that I had registered at ego but the tells me that they where not registered for the warranty. He then tells me that there is nothing they can do. When I call him out on the fact that my products are registered because he can see them. He then says that he would need to troubleshoot the product. I told him that I all ready had. He then finally says that he could replace it but I would still have to do the troubleshooting with him. So I asked for his supervisor. To see if they could just send me a new one. He said that he could not. I then asked to be transferred to a call center in the United States. He said that he couldn’t. I am pretty sure are both FCC violations. Needless to say I am going to sue them and never buying another ego product again. Do NOT BUY
I purchased the a Fan from Lowes (FN1000 ) 07/09/2025. The fan worked fine. Well in March the fan stopped working so I contacted EGO because it was still under warranty and was referred to a repair shop (S&H Small engines) . I took the fan there on 03/16/2026 and was told it would be a 2 week wait. We'll after 30 days I went to chk on the fan and they said they were waiting on parts. Here we are today I called EGO and they said it shouldn't take this long and asked that I called the repair shop and tell them to open the claim as if they left them a messag. I called and they have no clue on what's going on. I jus want my fan that is not even a year old that I paid over 200 dollars for.
I purchased the EGO lawnmower about two years ago. It worked fine at first, but I had a faulty battery that would not charge completely. That issue was resolved satisfactorily, but then the plastic cover over the battery broke off due to the vibrations of the mower. I continued using it in spite of the increase noise, but today the battery stopped connecting with the mower. This time it was a problem another problem with the mower itself. The product, in my view, is very poorly engineered. These are issues that should have been resolved at an early stage, because they are very basic.
I’ve generally had a good impression of EGO tools, but my recent warranty experience has been frustrating enough that I feel others should be aware. My EGO chainsaw stopped working, and I contacted customer support on March 20, 2026. They were responsive initially and created service case #03273527, directing me to drop the saw off at an authorized service center. That part went smoothly. Unfortunately, everything after that has been a dead end. It has now been over a month, and I still don’t have my chainsaw back—or even a clear update on its status. I’ve made multiple calls to both the service center and EGO customer support, and I’m consistently unable to get a timeline, status update, or any meaningful information. At this point, the lack of communication is the biggest issue. I understand repairs take time, but not knowing whether it’s being worked on, waiting on parts, or simply delayed makes the process feel completely unmanageable. I’m hoping someone from EGO can step in, review case #03273527, and provide a clear update or resolution. I chose EGO expecting reliable tools backed by solid support, but this experience has been disappointing.
Buyer beware. I went on their website to look for a repair shop. I called every single one of them not one of them repairs their equipment. They cannot get parts for them so they do not work on them. Try to get a hold of customer service and you’ll hang on the line they never answer. I am so disappointed. We are big ego buyers, and I am never going to buy another one again.
Purchased a chain saw from Ego and then contacted them to enquire about another battery and longer blade. I contacted the Europe arm of the business and the UK arm about 10 times each and no one ever came back to me. Hands down the worse customer service I have ever experienced! I have their chainsaw but would never buy anything from them again. If you are considering buying from them don’t bother there are so many better gardening equipment companies out there that will value their customers.
This company has earned a terrible reputation for customer service for a reason. They make getting returns or repairs impossible through communications systems designed not to work so customers give up. EGO has specific batteries and tools, especially the "power head" that are known to have manfucturing defects and they will not admit the problem or help customers. the 5 year warranty is meaningless. I'm out $400 on equipment that worked less than 15 hours.
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