EGO Power+ is the next generation of cordless outdoor power tools. Patented battery technology delivers gas power and performance plus longer run times.
Is EGO legit?
EGO (egopowerplus.com) has a 1.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 84% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. People frequently encounter frustrating issues with battery life and sudden failures, leaving expensive outdoor equipment completely unusable after a short time. Consumers often describe customer support as unhelpful and rude, mentioning major difficulties in reaching effective resolutions or getting legitimate warranty claims honored.
Some reviewers were happy with the powerful performance, quiet operation, and clean design of their tools when they functioned properly. A few customers also reported smooth warranty replacements or found specific equipment ideal for tackling regular yard work tasks. However, reviewers frequently noted that parts wear out quickly and repair centers take excessive time to process equipment.
Auto-generated from all reviews of this business. For reference only.
What people say
Alex BarayaCanada · 2 reviews · Experienced 2026-01-08 ·
★★★★★
I spent close to $5,000 at RONA…
I spent close to $5,000 at RONA purchasing two EGO 2-stage snowblowers and a total of eight 10Ah batteries. Like any responsible buyer, I registered everything with EGO Power+ using the receipts provided, and my warranty was confirmed for 5 years.
At the time, I had zero reason to question anything. EGO reviewed my documentation, approved it, and confirmed my warranty. From a customer standpoint, that should have been the end of it.
Fast forward two years — two of the batteries have failed, and EGO has already confirmed they are defective. These batteries cost around $650 each, so this is not a minor issue.
Here’s the real problem:
EGO is now refusing to honor the warranty unless I provide an itemized receipt — despite the fact that they already reviewed and approved my proof of purchase at the time of registration.
Let’s be clear:
If there was an issue with my receipt, that should have been flagged when I registered the products — not two years later when I actually need support.
Instead, EGO is shifting the responsibility back onto the customer and hiding behind a technicality they themselves overlooked.
I’ve made every effort to retrieve an itemized receipt from RONA, including over 20 calls and email threads with both the Oakville store and head office — with no success. But at the end of the day, that should not excuse EGO from standing behind a warranty they already validated.
Result: EGO has confirmed the product is defective, confirmed the warranty at registration, and is still refusing to honor it.
No alternatives. No escalation. No accountability.
I’ve simply been told the issue “is not in EGO’s hands,” which makes no sense considering this is their warranty and their product.
This is where EGO completely fails.
A warranty is only as good as the company backing it — and in this case, EGO approved my claim upfront, waited until there was an actual issue, and then changed the rules.
As a customer, I did everything right. EGO did not.
If this is how warranty claims are handled, I would strongly reconsider investing in EGO products — because when something goes wrong, you may be left covering the cost yourself, even when you followed their process exactly.
D ReinoehlUnited States · 13 reviews · Experienced 2026-04-23 ·
★★★★★
EGO spouts off how good their products…
EGO spouts off how good their products are. In truth, they are garbage. Their run times are false, the customer service is terrible. They are overpriced Chinese crap.
J
JosephUnited States · 2 reviews · Experienced 2026-04-22 ·
★★★★★
Battery Failure and Lack of Warranty Support. Stick with Gas!
I purchased an EGO ARC Lithium 56V 5.0Ah blower kit because I wanted a cleaner, quieter alternative to gas. Unfortunately, the battery failed just three months after the 3‑year warranty expired. The symptoms included sudden shutdowns, flashing red lights, and long cooldown periods before it would restart. I also noticed the battery becoming warm and flashing red days after charging, which is concerning.
The replacement cost of $329 is higher than what I paid for the entire blower/battery/charger bundle. That pricing structure makes long‑term ownership difficult to justify.
Customer support was disappointing. After waiting more than two hours on the phone, I was told to contact the retailer. The retailer then directed me back to EGO because I was outside their 90‑day return window. Neither party offered a solution.
EGO tools perform well when they work, but the combination of high battery replacement costs and poor support makes it hard to recommend them. For many homeowners, gas equipment remains the more economical choice.
J
Josh VerettoUnited States · 1 review · Experienced 2026-04-22 ·
★★★★★
Crappy customer Service!
I have a warranty issue on a mower that just stopped working for no reason. I spoke to customer service and they needed a receipt attached to an email. When I sent it they wrote back and said the case was closed. I have called SEVERAL times and have not received a call back or been able to speak to anyone!
Del BacksUnited States · 1 review · Experienced 2026-03-21 ·
★★★★★
EGO not standing behind their brand.
I bought an EGO leaf blower on 2/25; by 3/26, it stopped working; I had registered the leaf blower with EGO 2/25, and given a 5 year warranty; I contacted EGO, and was told that my leaf blower is not covered because I bought from Amazon, 3 rd party and EGO does not warranty tools not bought by their dealers; this is horrible warranty; I was never told this up front; so now I have a useless leaf blower that I bought thinking the company, EGO, would stand behind their tools, no matter where I bought it; this tool was new.
S
SquintusUnited States · 1 review · Experienced 2026-04-20 ·
★★★★★
DO NOT BUY EGO BATTERY OPERATED PRODUCTS!!!!
DO NOT BUY EGO. No reply. No answer. Online waiting time at this point has been over an hour two different days. I bought an EGO lawnmower 8 months ago. Heading into spring and summer now, the battery is completely inoperable. I have tried their "chat" option as well. The chat option offered to have my call returned. I AM STILL WAITING three days later. This is literally the WORST customer service encountered!
Same as everyone else it seems. Poor battery life. Would not recommend or buy again
Don R. DonovanUnited States · 1 review · Experienced 2026-04-18 ·
★★★★★
The packaging engineer responsible for…
The packaging engineer responsible for the 56V Battery should be immediately terminated after he has to watch 10 consumers try to open that plastic package. It is near impossible. No product package should be made impenetrable. Get his wife or girlfriend in a consumer lab and have her open it. After she stops cursing the package designer, maybe he'll get the message.
R
RickUnited States · 1 review · Experienced 2026-01-04 ·
★★★★★
Crap
Battery dead. Did not charge after 3 years. Blower power poor from purchase. Advertised full power lasted about 10 minutes. EGO does not respond to complaints.
P
PhillyDUnited States · 3 reviews · Experienced 2026-04-15 ·
★★★★★
If I could give a ZERO I would.
If I could give a ZERO I would.
I have 2 EGO mowers, a power back, multiple blowers and chainsaws. I purchased a battery on Amazon which died after 6 months. Apparently, because it was from a 3rd party vendor they will not honor the warranty. As I was unaware of this policy, I escalated to a supervisor to see if they would graciously honor the warranty as a one time. Don't waste your time with their customer service. I do not understand why a company policy is to not do the right thing as a courtesy and thus lose a loyal customer. Penny wise and very pound foolish.
N
NordVPN CustomeJackUnited States · 2 reviews · Experienced 2026-04-13 ·
★★★★★
I have a ego Power+ 15" POWERLOAD™…
I have a ego Power+ 15" POWERLOAD™ String Trimmer with telescopic aluminum shaft.It is the worst line trimmer I've ever owned. Been in the shop 3 times for repair to the bump head it doesn't work. Don't buy this unit it's terrible.
Laura BoothUnited States · 2 reviews · Experienced 2026-04-08 ·
★★★★★
Customer Service
Customer service is terrible. The customer service tech barely spoke English. He obviously was not interested in helping me. He was to send me an email but never did.
F
Frank RAustralia · 4 reviews · Experienced 2026-04-08 ·
★★★★★
Expensive once warranty runs out.
Battery life is disappointing, not long after warranty runs out so does the battery storage and run time. I bought the 53cm self propelled Select Cut mower with a 7.5 AH battery and spare 2.5 AH. Both batteries run time / performance degraded noticeably over the three year warranty period. At $489 7.5AH) and $239 (2.5AH)the batteries are “throw away” and replace items. Doesn’t seem economical or environmentally friendly. Non commercial/home user mowing once every 4-6 weeks in winter and every 2 - 4 weeks in summer.
V
Vera ALBERTUnited States · 2 reviews · Experienced 2026-04-08 ·
★★★★★
I would have rated it a MINUS 10 as far…
I would have rated it a MINUS 10 as far as Ego's Customer service. I did like the machine when it worked.
After using my SNT2100 Snow blower 10 times it would not start and the whole board system needs replacing to the tune of over $600. More than the machine costs! Of course, I bought it in February 2021 and it was out of warranty by 10 days when it stopped working in February of 2026.
After finally finding a certified Ego repair shop, I was told that this model has been discontinued due to the numerous problems with the machine, not surprising. Ego Supervisor called back and said there is no consideration available at all. Not even a discount if
I was to buy a different model snow blower. She offered me a TEE SHIRT, hysterical right? Like I would advertise a company with such inconsiderate customer service!
SHAME ON YOU EGO!!
Mike SedlmeierUnited States · 1 review · Experienced 2026-03-30 ·
★★★★★
Zero rating for Ego customer service
If I could rate a zero they couldn't achieve that. Waited for two hours on hold finally before my phone went dead opted for call back. Return call went straight to voicemail, never got to speak with anyone. Next day, one hour on hold, no agent ever picked up. Opted once again for call back, we'll see how long this time.
I run a gardening business in NSW, Australia and only use EGO equipment. Whilst I love the gear and find it to be excellent equipment, EGO's customer service is where it all falls apart. To say that they are incompetent and terrible would be an understatement.
I have had, over the years at least 4 pieces of equipment replaced under warranty that have broken within days and I mean 1-2 days of using them and EGO simply refuses to replace them again. The line is well they were purchased (not by me) outside of the year warranty and so therefore we won't replace them. Even though they sent me these items to replace other items that had broken within the warranty period. So basically they send you a piece of crap and try to pass it off as workable gear. It's really disappointing, especially as someone who champions their actual equipment.
Tony DeluciaUnited States · 1 review · Experienced 2026-03-27 ·
★★★★★
I’m new to the ego product
I’m new to the ego product. It looks like a well built machine. I purchased a blower from Lowe’s. The battery had issues almost immediately. I called for support and they refused to warranty the battery. Their comments were 15 minutes is plenty of run time for a leaf blower. I think that’s ridiculous and it took six hours to charge the battery. I had a Kobolt leaf blower for four years until it started getting tired. That’s why I replaced it there warranty process is ridiculous.
T
Todd EvansUnited States · 5 reviews · Experienced 2026-03-28 ·
★★★★★
Terrible, unprofessional customer service
No chat ability. The call center sounds like a 7th grader created it, unprofessional and hold times are ridiculous. It's like it was recorded on a cell phone. Have called 4-5 times and have been on hold every time. I haven't made my purchase of a $2,000+ mower (30") and not sure I will with this horrible service.
chris kinkleUnited States · 1 review · Experienced 2026-03-21 ·
★★★★★
DO NOT BUY!!! You will regret it!
It’s so sad that even though they have a North American Headquarters, they outsource their customer service to some foreign call center! Their batteries are crap and CANNOT be refurbished! They cost HUNDREDS or dollars to replace too! And then you call to get support, and someone who barely speaks English answers! SAD SAD SAD! Never again will I purchase a single EGO product.
Phil CarapezzaUnited States · 2 reviews · Experienced 2026-03-21 ·
★★★★★
Rude
Customer service very rude . Was nasty with ne and hung up on me. Don't buy there product they don't honor there warrants
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